Such a wonderful stay! The property was so chic and the staff was super kind.

Best staff ever and a very comfortable clean room with a great bed and amzing shower, can't wait to stay again.

Wonderful small boutique hotel , staff is wonderful and so accommodating! Rooms are small but really nice and bed is extremely comfortable. Wish there wasn’t noice from other room -doors, and would have been nice with cofee /tea in the rooms, but this is minors and I will definitely be back !

Fantastic Chelsea boutique hotel

Great visit, fantastic service, wonderful location. This was a repeat stay for me, and I’ll stay again in future. Love this hotel and its employees!

Excellent and responsive staff. Stylish rooms. HVAC wonky and not readily adjusted. Old very loud door closers. Will return

Convenient location, great amenities

Perfect stay in the heart of NYC! We took the Amtrak to Moynihan Station and saw a show at Madison Square Garden, and this was a super convenient location. The hotel was clean and chic. We loved the breakfast pastries and coffee.

Loved the breakfast pastry/yogurt! Such a nice space to call our home base for our stay in New York.

It was perfect

We had a great one night stay at The Moore! It was clean, quiet, and one of the first nyc hotel rooms I could comfortably open my suitcase in. Loved that we had an included coffee, pastry, and water in the morning. The front desk was super kind and accommodating, and let my husband have a little extra time in the room to take a work call. The bed was comfy, too!

FABULOUS gem in Chelsea

HIDDEN GEM! So glad I got to stay here -- will stay again if I can. Hotel staff were 100%, across the board, friendly and helpful. The coffee bar in the lobby was a fun surprise, and a total delight. The rooms are SMALL but very well laid out with small comforts like a carafe and glass for your water that make it feel very homey. Marsanne next door was a fun spot for a quick drink at the bar or light dinner. I stayed here for 4 nights for a work trip and was able to hang all my clothes, work from the room, sleep soundly, etc. Great experience.

Polyester bedding.

Bedding is a polyester blend duvet cover with no top sheet, and minimum thermostat setting is 67, so you can choose to swelter under a heavy non-breathable duvet or sleep without covers.

Cozy, modern room in a great location. Loved the decor and the lobby smelled amazing!

Great Chelsea hotel.

The customer service was excellent. The room was a good value. Great location.

My husband and I stayed for 6 nights over new year. I do a lot of research before booking hotels and I picked this one due to its location. It really couldn’t have been better for us and what we had planned to do. Walking distance to the edge, Empire State Building, Chelsea market, circle line cruise, harbour line New Year’s Eve cruise, madison square gardens for basketball, Times Square etc The subway is literally around the corner and from 23 street you can get almost anywhere on the A,C and E lines. There are so many wonderful eateries in the area and the it’s clean and safe. We walked around at night and felt very safe. The hotel lobby is nice and the tokens at breakfast are quite useful for coffee and a pastry in the mooring. I recommend heading down early (7.30am) as it gets very busy after 8am. Our room was a view queen and whilst it was smaller, it had everything we needed and we managed just fine. The room was light with the window facing 22nd avenue. We requested high floor and it was very quiet. We never really heard anyone and there is road noise but we slept very well. The girls on reception are soo lovely and super friendly. Nothing so too much hassle and we really appreciated this :) Huge thank you! We would recommend and stay again if in New York :)

While the rooms were small (we knew that going in), the hotel was in a great location. Rooms for very comfortable and clean. Staff was also very friendly!

Beautifully designed hotel. 10/10

Warm professional staff

FIRE ALARM GOES OFF INSIDE ROOM WHEN YOU SHOWER!!!

WARNING: FIRE ALARM INSIDE THE ROOM WILL GO OFF AFTER YOU SHOWER FROM THE STEAM BECAUSE THEY DO NOT HAVE AN EXHAUST FAN IN THE BATHROOM!!! I also think the other reviews with the same title are paid for. And to make it EVEN WORSE, when I complained they argued with me telling me their bathrooms are to code and even tried to tell me they had an exhaust fan. When I made the on-site manager and maintenance guy show me, they pointed to a small vent shaft. Apparently, they don't know the difference between a vent shaft and the more important part of the equation, the exhaust fan that sucks up the steam. I escalated my complaint to the front office manager who doubled down on the fact that they were in compliance. Not once did anyone apologize for such a crazy + jarring experience and instead tried to gaslight me into thinking I am the one who is crazy for thinking I should be able to take a shower without the fire alarm deafening my ears when I get out. Even the maintenance guy (and a random guest walking by) both laughed and said it happens all the time when I opened my room door and scrambled to put some clothes on during the excruciatingly loud alarm going off in my tiny room. I also received a very condescending response from the general manager stating "Here’s a polite and professional response to decline the accusations and clarify your position while reiterating the offered resolution." The resolution was to tell me to go stay somewhere else!

Rooms are small. Could offer a lit magnifying mirror in bathroom for the ladies

Concierge was so helpful and friendly. Love the girls in the front! Lonny was pretty and the poker chips were pretty cool; we got free coffees and water. Rooms were pretty small, but it’s expected for a NYC hotel nowadays. The walls were super thin and we could hear doors closing and people talking very easily. Otherwise, it was great for our 1 night stay! We’d definitely stay here again.

Best hotel for the price, close to every where

Staff at the Moore Hotel are fabulous!!!

Excellent hotel

Amazing! Front staff are beautiful people. Room was in an excellent location for access to Subway. And I'm not talking about the sandwiches. They give you casino chips for some free coffee and pastries.

Nice hotel but very small bedrooms

Loved the property and the location. The rooms are a bit small though

amazing staff, lovely as always!

Thank you for making our stay so enjoyable. Would love to come back when the rooftop bar is open!

None

Great place, great staff. I will be back.

Had a fun stay here. Nice staff. Cozy room. Good shower. Nice shampoo. Safe for your valuables. Yummy snacks.

A real disappointment

Ticks boxes on the surface to lure customers without achieving the actual standards it advertises. Exiguous facilities where slamming doors and other corridor noises will disturb your sleep, minuscule and poorly thought out rooms with short uncomfortable beds. Unhelpful, stiff and misleading management that doesn’t care about guest satisfaction at all. Some kind staff members try to compensate but are often confused.

Great location, friendly staff very small room

Exceptional staff . Very welcoming atmosphere. Boutique style hotel that made us feel very relaxed and comfortable. We will definitely be staying here when we come back.

Great experience at The Moore. The property looks like new and its very clean. Rooms are small but functional. Bed super comfortable. Location is great, walking distance to several points of interest. Staff super friendly. The only downsides: no fridge and noice of doors when closing. Overall great experience, would definitely come back.

It’s a boutique hotel in Chelsea so please don’t expect is to ‘reasonably’ priced😊

It was a very nice stay for a boutique hotel in the city.

Don’t hesitate booking this hotel! After staying at different establishments over the years.. The Moore proved to be a standout… great location… quiet and calm but still close to the action of midtown … cosy bed and awesome shower! Staff are wonderful.. polite and attentive, super friendly and accommodating house keeping staff that do a wonderful job! Definitely will be staying here again!

Wonderful NYC stay!

The More iswell appointed and comfortable. The staff is friendly and welcoming. The location is great, The rooms are quite comfortable for New York City standards. The amenities are very nice. I can’t recommend this hotel highly enough.

The rooms are tiny. I stayed by my self w/no luggage. I don’t think two people w/ bags would fit. The $40 resort fee is crap. There is no coffee maker in the rooms. The neighborhood is great! The staff are lovely and the room was very clean!

Great experience and staff!

Good area & cute

We stayed here after an extended trip outside the city so our family wouldn’t have to wake up so early to drive us to LGA. It was a quick walk from Chelsea market. The hotel was clean & safe with a locked external door to the lobby. In a good area. It took us 1 hour 10 min to get to LGA from hotel at a 6:45 departure from hotel

Late night staff working at the front desk were judgmental and condescending.

Great location on a central brownstone block in Chelsea. Stylish hotel and terrific front desk staff!

The Moore was a lovely place to stay. The staff was warm, welcoming and helpful. Our room was clean and comfortable. And the location was great. We will stay there again!

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Clean and walkable to nice dining and shopping. Close to flatiron

Beautiful property

Great location in Chelsea near restaurants, High Line. Boutique vibe.

Great location and a really tidy hotel. Would happily stay again. The daily coffee and pastry was a great start to the day. Staff were always v helpful and happy. A couple of small things I’d tweak, the duvet is in between two flat sheets which is quite annoying to sleep in. The toiletries didn’t get restocked when empty and water glasses weren’t changed. But overall a great hotel for location and price.

The staff is always so wonderful here, which is why I keep coming back. I love the new tokens system, it's such a fun little treat :)

Not great value for money

Nice

Very small room but cute. Good location. I just resent the “resort fee” or whatever they call it … I mean really?

A perfect hotel in an idea location. I stayed here with six girlfriends and this hotel honesty felt more like our own personal townhouse. I cannot recommend it enough. The staff are absolutely amazing, so friendly and helpful. There is a barista bar in the hotel reception and each morning we came down and had a croissant and coffee in a very relaxed sofa area and planned our day. The rooftop bar was gorgeous in the middle of summer we sat sipping champagne, it was so quiet it was hard to believe we were in the midtown Manhattan. The rooms are small as you would expect in NYC but I've stayed in smaller in this gorgeous city. Each room is absolutely perfectly equipped. A deeply comfortable bed with crisp white sheets, air con was powerful. Plenty of hanging space in the wardrobes and the bathrooms are stunning with very cool gold fixings. I had an internal room while my friends had rooms with windows, I chose an internal as I thought it would be quieter, but honestly, my friend said they slept soundly throughout tonight.

Very very small rooms and paper thin walls so woke up every morning to the sound of doors slamming and people talking in the hallways.

Fantastic Hotel

Love staying here. Great rooms, great location and LOVE the staff. Anaise, Leo and Destiny are awesome and the rooftop bartender. Always a joy to come to the Moore.

Rooms were tiny, but very clean and otherwise comfortable. We didn't like how dark the elevator and hallways were. A bit noisy. Staff was very friendly and helpful. We received a bottle of wine for being Expedia VIP, but we didn't drink it, We were not offered a room upgrade.

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We enjoyed our stay at The Moore. It's in a great spot next to a lot of great food (highly recommend Dim Sum Chelsea), and the staff was really nice. However, 2 things stood out to me to drop it to a 4-star experience instead of 5 stars. They claim all the beds in their hotel are Queen beds, and I dont believe that's true from my experience sleeping on a Queen bed at home. Either these are full beds, or NY calls a smaller bed a Queen bed. But at home my feet are never at the edge of the bed/hanging off, and they were here. And then the other issue was the AC - the thermostat would read that it was 67 degrees (or whatever the lowest temp allowed was), so we couldnt get the room any cooler. But theres just no way it was actually that cool in there. Perhaps because there's no fan in the room, the stagnant air made it feel much warmer, I'm not sure. But it definitely kept me up a few nights until the room finally would cool down. I dont mean for it to only sound negative, we did enjoy our stay. But those 2 things definitely impacted my time and I think are worth sharing.

The Moore is a charming hotel located in the heart of Chelsea. The room was small, but very clean, comfortable, and stylish. The staff was helpful and friendly.

Good location. Comfy overnight stay.

Good overnight stay. Liked the location and convenience to Chelsea Market and the High Line. It wasn’t too far from other sites and amenities either.

I thought the location was small and cute, it had a safe feeling to it and the location was not bad from Times Square. The rooms were small and cozy feeling. The hallway lights were nice and dim, which made it feel more appealing at night than bright lights. I really loved the City View corner room facing the street. I felt so happy being there, even though at first I felt the room was rather small for the price and deposit paid. There was no valet service offered, so parking around the street was a little challengging. Overall, I would stay here again!

Amazing location on a very pretty tree lined street. Our room was good but could have benefitted from having two smaller side tables as opposed to one larger one. It meant that one of us had nowhere to put our phone and personal items. I liked the token system and having a coffee bar downstairs. Great pastries! I appreciate that this was not necessarily the hotel’s problem but someone or something had been through the garbage bags put out outside the hotel on the sidewalk for garbage day and the garbage was strewn all over the sidewalk. It was like this for the period of our stay (3 days). I don’t know whose responsibility it was to have this cleared up but it certainly wasn’t pleasant stepping out of the front doors of the hotel every morning to see it.

It's ok

Great for a night in city

Perfect little friendly hotel for the night. Walked to Madison Square Garden for concert and back after the show. Staff was so friendly and welcoming.

Great location. Enjoyed the smaller hotel. Staff was super helpful - we left some belongings in the room safe and they were kind enough to retrieve and mail them to us.

Good location, well-appointed room.

This hotel is really made by the staff who were always lovely and helpful. Our room, a view queen was disappointingly smaller than expected and no pictures of this room appear on the website with one side of the bed pushed up against the wardrobe. A small gripe seeing as most city centre hotel rooms are small. They really need to make more of the roof space which was a lovely space to bring your coffee or drinks up to, closing it at 9pm was disappointing.

Great location and rooms! They are on the smaller size, so avoid if you like your space. Staff is friendly and accommodating!

The rooftop was great. We were even able to see the 4th of July fireworks!! Unexpected delight.

Trendy, safe, well-designed at good price

Got engaged this weekend and had my whole family and hers (6 rooms) stay at The Moore. Simon was incredible and went above and beyond to give our families the VIP experience. Really made our stay so memorable. He and The Moore are the best. Factors I optimized for: safe, trendy, comfortable, well-designed at a good price point. 22nd and 8th is an extremely safe street. And Marsanne and Fellini right next door, and the florist across the street give the hotel a great vibe. Very happy I went to The Moore - they made it seem like an extension of our home in NYC.

Only Solo Business Travelers Should Apply

Think of this like a Hilton Express, but were the room is small enough you can touch the bed from the toilet. Or if you want to make it feel like a bargain, think of it as a suite on an Amtrak. The bottle of wine was a nice touch. But I would have preferred better towels and linens. If you're a solo business traveler, it will work fine. There are better options for everyone else.

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Almost perfect

Amazing hotel in a fantastic location. Very clean, nice gym, and a 24/7 bar/cafe. The only downside was that the room was pretty small and it was easy to get cramped if you had any luggage.

We really enjoyed the friendliness and kindness of the staff. The building was nice and clean and quiet. We loved the neighborhood.

Great location, lovely staff. Highly recommend.

Friendly staff

Very convenient to Penn Station and the subway. The hotel is chic and quiet - rooms are small but nice and have everything you need. Good area with lots of cute restaurants and bars.

Very nice but small queen room

Loved the roof top bar.

The property was great and the staff was very polite and friendly. We were even fortunate enough to get an ice bucket! Make sure you ask for one when you arrive and don’t let it go. Under bed storage was handy but needed to be cleaned. Overall a very clean place. We will definitely stay there again.

Would stay again!

Helpful staff. Room was on the small-side, but comfortable for a few days stay. Being an interior facing room, it was very quiet

We loved staying at this newly renovated hotel! It is close to the subway, neighborhood feels, good restaurants, and clean rooms. We will stay here again.

Lovely Chelsea Boutique Hotel!

The hotel was great overall but the heating/AC was difficult to operate and they only left one washrag everyday which needed to be two. Also, the latch to operate the sliding bathroom door was difficult to operate, otherwise a lovely small new boutique hotel with a friendly staff!!

Lovely Chelsea Boutique Hotel!

The hotel was great overall but the heating/AC was difficult to operate and they only left one washrag everyday which needed to be two. Also, the latch to operate the sliding bathroom door was difficult to operate, otherwise a lovely small new boutique hotel with a friendly staff!!

The lobby was beautiful and the staff very friendly.

The friendly, cheerfull and helpful staff enhanced my stay. Thank you.

Decent boutique hotel with basically no amenities.

The location is great. Staff was friendly and helpful.

Small room but very modern and clean.

Small hotel they don’t take cash but the breakfast was good and they allow 12 o clock checkout

Rooms were small but nice and comfy.

The property (and room) were a bit smaller than I expected. But I didn’t spend much time in my room, and I had all the amenities needed! The lobby was comfortable and welcoming when I had traveling partners there. I liked the coffee and pastry included and the staff was very friendly on all shifts. I would stay again!

Would definitely stay again

Great 4 night stay with my spouse. Bed was comfortable and clean, space was efficient with storage and shower was a good size. AC/heater was great once I figured it out, overall a great place to rest our feet after walking Manhattan all day or a place to relax and freshen up between activities. Door was a little thin- I could hear other patrons in the hall fairly easily, though not to the point it would wake me up. The toilet is a little cramped between the door and the sink, but from the description of the size of the room it felt suitable and on par with similar accommodations in the area.

The lightning is quite dark in the hallway and room!

Overall I liked the hotel and the staff were great. It’s just too small for me. The room I had did not even have a chair or desk to sit on, so I could only sit on the bed. Even the night stands are small and I had to use both just to charge items and place keys, wallet, etc. The gym is not adequate either. Very small with low ceilings. The cardio equipment was nice but in a really tight area. Then there was a mix of dumbbells and some weights were just singles. Some will be fine at this hotel, it’s just not a fit for me.

Everyone at the desk are super nice, and I appreciate the free coffee and pastry to get my day started. Rooms were nice, small but so is everything in NY, overall clean and cute, will def will be coming back.

Besides missing a few more outlets around the room, it was the perfect stay! Everyone at the front desk were beyond friendly and helpful. Looking forward to staying again!

Very good stay. Very clean and comfortable

Convenient Hotel in Chelsea

I stayed here for a business trip near the Chelsea area. The staff at the hotel are very friendly and helpful. The area there at 8th has many dining options in walking distance. There are several metro stops in easy walking distance as well as Penn Station being a 12 minute walk. The room was very clean and tidy. A but on the small side but hey it’s New York. Big enough for two people. The hallways could use some more frequent vacuuming but that’s my only complaint. I would stay here again if I return to the same area.