Great location to the places we want to go to. Excellent staff especially during check in. Great lounge, too. I enjoyed the live music. The bathroom door wasn’t closing due to broken hinge but it was fixed quickly. A little noisy at night with all the cars passing in the street infront of the hotel. Overall, we had a nice stay at this hotel.

Nice place

Very nice hotel

Great hotel! Overall a great place to stay.

Very great staff, customer service is excellent!

The functionality of the Air Conditioner, the room should be equipped with a humidifier.

Great and clean Hotel amazing customer service with an A for Angelica very attentive super polite

We didn't stay here, we tried to rebook or cancel because of our flight change but they didn't let us. Instead We stayed at Sheraton they give us options. So, we wasted our $250.00 dollars, in heritage hotel. No empathy with their customers. Thank you!

Excellent resteraunt

This hotel is in the process of well needed renovation... its a decent hotel just a little dated when it come to the actual rooms... im sure when they are finished upgrading it will be back up to the expected standards.

The checkin was fairly easy and fast. There was high speed internet and the room was big for $70 with a king size bed. However, the hotel could use some upgrading as it looks dated. Overall, I will stay at this hotel again.

Nice resort

Comfortable and accessible to MOA.

The closeness to the mall

Great location, close to the MOA. Easy access to the airport.

Nice and clised to everything

location is ok, parking just ok

Good place.

The unit I was given was dated. The rugs felt and smelled dirty. It was like a flashback to the early 90s. Not impressed at all.

My expectation was different. I was there in 2019 and my room was excellent and looked so elegant. I got a double room this time that seemed old and a carpet that badly needs changing. Staff were nice, feiendly, and professional but rooms need updating. You can do better. I can't tell if ill come back next time...sorry.

Such great people

Staff was very accommodating and in a great location near many malls and restaurants. Breakfast is good too.

The staff are all very helpful and friendly

When I book hotels in Manila, I always check if this hotel has rooms available. This is our first to go hotel in Manila. Very welcoming lobby with comfortable chairs. Rooms are clean and spacious👌

Suites are a little outdated but clean. Hotel is situated around busy streets. Not much around for shops and restaurants but they offer free shuttle service to Mall of Asia. Easy access to Grab service so you can go wherever or order whatever you want. Very limited TV options for entertainment though. There was no Netflix or Prime access. Staff are friendly and accommodating. Our check in wasn’t until 2pm but they let us in as soon as the room was ready. It’s about 20 minutes away from the airport’s terminal 1, so quite convenient if you’re just in Manila for a night waiting to fly out the following day. Pool looked nice but unfortunately did not get to use it as we got back to the hotel quite late from the shops. It was closed by 8pm. My son was quite disappointed about that, but c’est la vie! I hope they consider late closures as there isn’t much to do around the property especially for children.

Not bad

We just weren’t impressed. The fixtures falling off, The challenge to get little things.

Good

Everything is good

Accessible

multiple times always a top notch.Place to stay when in manila

I expected a better one

The hotel is outdated. The staff are courteous and accommodating despite the glitch in early morning breakfast schedule where aside from being late in opening, the coffee was not yet available.

The Heritage Great Stay

It was an amazing stay. The staff were so friendly and helpful.

Our second stay was just as good as the first. All the staff was very friendly and went out of their way to help with questions, directions, etc. Breakfast buffet was superb.

My mother enjoyed her stay

Property is not what I expected for. Not updated like no netflix, no roof top to enjoy the fireworks, I forgot to check for New Year event, parking is hard and no microwave. I just didnt like the inconvenience I've experienced but I did enjoy the service. Every staff are accommodating and helpful. That's all. Thank you.

It was a very good experience

Conveniently near airport. Super friendly staff.

Enjoyable, staff are friendly and good service

The food

Your Reataurant servers are so friendly, actually everyone is friendly and very accommodating. I love this place i will surely come back on my next visit here in the Philippines.

This hotel needs serious upgrades, what saves it is the staff

The hallway had a bad smell in it, the room was less than impressive. Tv didn’t work, the toilet seat was broken, the bed was like sleeping on rock and the pillows were just as bad. Would not stay there again.

Average

While the lobby still looks nice the rooms are gross. This hotel is old, dirty, and smelly. It should be remodeled. Not much better than a boarding house.

Comfortable room

It was a nice, comfortable bed, sheets smelled clean, soft comfortable pillows. Good bathroom. I was only there one night for transit but it was a refreshing stay.

The staff were amazing, food was way better than I expected, but the price of the executive suite was about twice what it should have been. The tub wouldn't drain, the windows wouldn't seal, so road noise was AWFUL, no bidet as advertised, aircon was either always on or off, there was a strange smell, the entry smelled (strong) of vomit. But I need to push again, the staff were amazing and the food was great. Get the less expensive rooms and you probably won't be let down.

Breakfast is filling to say the least with a variety of fruits, cheese, local and global cuisine, treats.

Very good excellent staff

Nice hotel, but they are renovating rooms and painting the outside facade. They did not advise the booking site we used about the ongoing renovations. We were woken up at 8 in the morning by work being done in the room above us. They offered to move us, but we were in 2 adjoining rooms and had a lot of luggage, so moving was not an option. They did acknowledge that we should not have been given the room since the room above was being worked on. They also said that the workers were not supposed to start working until 10 AM. We requested compensation for one night for one of the rooms, but they were unable to do it until they sent it to upper management for approval. In the meantime, we had to fly back to the US with no resolution. We are waiting to hear back from them. Update: I never heard back from them. I even called the hotel again from the US (13 hour difference) and left messages. I asked to speak to any management. At this point, I give them 1 Star.

Nice hotel, but they are renovating rooms and painting the outside facade. They did not advise the booking site we used about the ongoing renovations. We were woken up at 8 in the morning by work being done in the room above us. They offered to move us, but we were in 2 adjoining rooms and had a lot of luggage, so moving was not an option. They did acknowledge that we should not have been given the room since the room above was being worked on. They also said that the workers were not supposed to start working until 10 AM. We requested compensation for one night for one of the rooms, but they were unable to do it until they sent it to upper management for approval. In the meantime, we had to fly back to the US with no resolution. We are waiting to hear back from them. Update: I never heard back from them. I even called the hotel again from the US (13 hour difference) and left messages. I asked to speak to any management. At this point, I give them 1 Star.

heritage hotel is very conveniently located close to Mall of Asia and the other malls located in the area. Albeit it a little outdated and needs upgrading/renovations

The staff was incredible. Helpful, friendly, accommodating

Staff is great Is not as nice a photographs It ok but shouldn’t be such a high rating Disappointed

The rooms are in rough shape shouldn’t be an 8 rating

The staff is wonderful at the front desk and also dining is good food and great staff

Bad: The area outside of the hotel is very busy/crowded & feels a bit unsafe as it gets dark. Our room desperately needed updating, a few repairs (though everything functioned properly) & a deep cleaning. The bathtub, shower faucet/head & towel rack, all need to be replaced/restored & deep cleaned. The hallway constantly smelled of nail polish fumes & sometimes it permeated into our room. Good: The location is convenient to walk to shops, groceries & close to the airport. The free shuttle service to/from the MOA was very helpful. Security was great & I always felt safe within the hotel. The excellent hotel staff, including the front desk & cleaning staff, were professional, friendly, courteous & efficient. Overall: great/best value for a safe & comfy stay in Manila.

Only one thing is TV channels are limited but that is so minor that it really is not important.

Close to mall off Asia, staff excellent nor safe to walk around area, hotel shims once seemed to be a 5 star a bit dated. Staff and breakfast buffet outstanding we took taxis and grabs everywhere which was convenient due to Amare’s attractions surrounding. We would stay again

Close to MOA.

This property is a condotel! The owner didn’t show up when we need to check in!

Better no comment.

Staffs are excellent and the service is very good, shuttle bus to the mall is the best, but the property itself needs complete renovation, bathroom is so terrible, rooms with bad odour, water leak from the bathroom etc. the manager on duty is not friendly, only greets the persons he knows etc.

Thank you to the Team Hiritage

The staff is very friendly

Luv it here. Repeat guest here from Texas.

The room was dated and in need of remodel, but satisfactory. However the street noise level was bad. I could not sleep as a result.

Always number one goto

Great people

Car parking are safe n the room are not bad

I love the friendly staff

The staff were very attentive and friendly

excellent

It's close to the Mall of Asia, but really crowded. I still love the hotel and I will continue to stay there.

The staff are professional and great sevice!

Nice Place but old and carpet needs some renovation.

Perfect

the staff is what always brings us back to that hotel. The hotel has to undergo major renovations, i said the same thing 15 years ago and nothing has changed.

The bathroom door squeaks. The cable tv keeps turning off.

For a hotel in downtown Manila, this was better than average (I have stayed in more uncomfortable areas of town). The security system and doormen are amazing and so on top of things. All of the staff was truly superb. I appreciated a very nice restaurant in the hotel, which was serving a buffet the night I stayed. The chef and his assistant were so helpful (I have dietary restrictions, and they did so much to be accommodating). It is an older hotel, and it a bit rundown, but basically clean. Also reasonably priced. Close proximity to the airport, which was the main reason for me to stay here. The major negative for me was some sort of chemical being infused into the air of the hallway where my room was. It was very strong-smelling and gave me a migraine headache. That made for a very difficult travel day for me. So I won't stay here in the future because of that.

Perfect

Perfect

Dingy smell and smoky smell.

The front lobby was very nice but when we are assigned to our room, 603, the bathroom was a very outdated. The shower head was falling and it won't be in its place, had to put a tape around it to be in place but had to adjust head and body as the shower head is so hard to adjust even with the tape on it. The air conditioner was not working properly- no cold air coming instead was just a fan.

Very disappointed for my first check in i know the hotel is vintage but need to more upgrade like bathroom the closet the door everything is not inviting place to stay.

Overall stay is good. Property is clean but washroom needs updating. Buffet breakfast is great and staff were awesome and helpful. You need cab to get around the area. Wasnt able to enjoy the pool. The down part was the early check in charge that was 3k but its understandable, thought most hotel weve stayed offer to either store our luggage first so that we can go around and stroll. Or offer a different room, the ending was we booked a king sized bed but got 2 twin beds instead and wasnt offered to moved back to a king size room when its available. Do we want to come back next trip? No. Theres a lot of newer hotels around. Though we sincerely love and appreciate the welcoming staff on the dining area. They were very nice and of course everyone was nice.

The staff was friendly they brought my bag to my room

All good

Staffs are very helpful and the location is near to Mall of Asia. They also have a free shuttle to Mall of Asia which is a convenient service to all the clients of this hotel.

Staff very friendly and helpful

All good

One of the better hotel options in Manila. Would stay again!

Spacious rooms, professional and friendly service, and most importantly the rooms were very clean.

Staff were all very friendly... But were not attentive - took forever to order food or drinks, or get refills, or get check at the restaurants. Housekeeping: each day I received fewer and fewer towels.. until they left me with none.. I had to get towels from another housekeeper servicing room across hall. Pre-paid breakfast.. breakfast was alright.. but for some reason,.after 4th night, no longer had breakfast as being pre-paid.

This is a nice hotel but the resturant is way over priced and the food is not that good. That disappointed me. If they can improve the resturant I would stay here regularly

Walking distance to Moa. I didn’t like the noise. I can hear phone ring on the next door, footsteps on the hallway & even people talking. Rooms smell chemical or strong paint

It was first time expereince for my mom and dad to stay in the Hotel and they were so happy ont he experience.

Stayed 2 nights the hotel is old but beautiful and clean and the staff are helpful, super friendly and welcoming. The buffet breakfast is excellent and I had the pool all to myself for an evening swim.

The hotel is excellent and has everything you could want. I chose to include breakfast and it was worth it. Only problem is that I am not sure how safe the surrounding areas is.

The staff has been fantastic at Heritage Hotel Manila Everybody from housekeeping to Restaurant to front desk Very professional, very kind and helpful

Nice location