Nice. Resort

Nice resort with many activities. But near the highway was noisy at night time.

A great hotel, with fantastic facilities. The rooms are amazing, and great for single travellers, couples, or families. The staff are friendly and extremely helpful, and they couldn’t be better. The food on offer was very good, with usual favourites alongside some traditional Thai food that couldn’t have been better. The hotel is a short drive to Pattaya City, which is actually a positive. There is a 7/11 around the corner, but the hotel could benefit from a shop on site for snacks and essentials. Otherwise I couldn’t recommend the hotel more. I will definitely come back.

This is my 3rd visit to this hotel. I went in May 2023, December 2023, and recently in this month: November 2024. There’s a reason why I continue to come back here. I absolutely love this hotel and every amenity it has. It’s great for families and for solo travelers. The rooms are the most spacious and you honestly have enough activities at the hotel where you can stay there all day. They have the best service ever. Any and every need will be met for all guests. Everytime I come to this hotel, my favorite server is Mod. She makes the best drinks at the pool bar. every drink is crafted with great skill and tastes amazing. She provides impeccable service and I hope she gets a pay raise or a great promotion for how well her service is !!!!! Servers like her are RARE !!!! Everyday I look forward to her drinks at the pool bar when I am staying there. So if you want some great drinks, ask for Mod. I will continue to come back to this hotel everytime I visit Pattaya.!!! Best hotel in Thailand. ขอบคุณ

We've been exploring Thailand the past 2.5 weeks and stayed in the 1BR Emerald Pool Villa a few days while in Pattaya. This place is nothing short of AMAZING! The concept of the resort is centered around the mining of precious gems in Africa, so the art/decor, foliage, scenery, even the attire of the main resort staff and concierges are African themed. Every detail of our room was exquisite; from the large, private in-suite jet pool, 15ft ceilings, well appointed bathroom toiletries, hygiene kits, stocked mini bar, robust ambient lighting options (huge for applying make-up and creating ambience), and concierge service directly to our room by dialing 0... at anytime! I loved that housekeeping "turned down" our bed for a romantic evening after an afternoon at the spa, that was such a wonderful touch! The grounds are absolutely beautiful! You'll enjoy the quiet seclusion of your villa and pleasant exchanges with the staff and guests in all the common areas.The food is wonderful! The chef always went out of his way to make vegan dishes for me upon request. So grateful for that! There are 2 fitness centers at the resort; and both are great. The equipment was great quality! The De-Stress Massage was outstanding! In fact, one of the best I've had in Thailand (...and I've had several). You'll have access to great food at the restaurants and so much more. Another nice touch that I loved about the resort was the music - it really enhanced the vibe of our stay overall. 5 stars!

Good for big family

Good for big family

Lovely tranquil place to chill at 😍😍

Beautiful and secluded, amazing place to stay and very much recommended!!

This hotel was so much better than what I was expecting! The entire property was designed beautifully and the hospitality of the staff was incredible. All of the best meals I had on my trip, were from this hotels restaurant! I hope I end up there again.

Excellent staff everyone was very nice.

I recommend this place for anybody who wants peace and quiet

very nice resort with great services

Room is great design and all staffs are nice and good service minded

Love landscape and room design also common pool. Quiet at the same time alot of activity to joy. Recommend Gold One-Bedroom Pool Access.

Best Hotel Yet

This was by far the best hotel I've ever stayed in and I've been around the world.

wonderful resort style hotel

This hotel was amazingly better than I expected. The facilities were very clean and modern. The staff was super friendly and accommodating. This was as close to a 5 star hotel that I would compare it to. It is not walking distance to any outside food or places to hang out at. So if you want a secluded resort style hotel with great amenities, this is the place.

Spacious room with the biggest jacuzzi tub! There are activities within the premise such as eletric bike, fitness and games (I played bingo during my stay) with prize. Staffs are friendly and helpful especially those who stanby near the pool. Cheesecake was amazing. Would definitely want to return!

Everything perfect

Do not stay here! I cannot stress enough. My friend & I booked to stay here & had to leave early with no help from the staff or even acknowledgement with a refund etc. We left 3x days early at a huge expense to just not be here. It looks lovely & the room is nice if you don't mind a stink of damp that makes you cough. Very misleading, there is NOT a tour concierge as stated, there is a folder with pictures in for inspiration to book independently.. The staff struggle with english, check in was painful. You will NOT get free waterpark tickets and a welcome gift as stated, I would say defiantly understaffed. The shuttle booking system is flawed & they forgot to pick us up one day, I put it down to being told "ok ok" by reception & a member of staff when we were checking if the return shuttle was booked for us. We had to contact a member of their staff on facebook to get picked up because we were told NOT to get taxis as it wasn't safe. We tried to go out one day booking a woman driver on their version of UBER & she said it's NOT safe for you to be going out around here. We were stranded in the hotel with nothing to do as they has cancelled the activities & poolside massages, basically all the activities they were advertising & still advertising while we were there were not on. There is only one restaurant, they closed this for 2x days but only told us it was for 1x day & only told us at 2pm on the day, so we couldn't even try & organise something else. Awful experience

The staff greets us with welcome drinks while checking in. The bell boys are very friendly and introduce us the amenities of the resort. The room is specious and with jacuzzi or pool.

Outstanding property. It's just so far from everything.

horrible experience

worst hotel i ever stayed in the Information desk was rude on arrival and the customer service was horrible .. Big water bugs in the room and dirty sheets i won’t recommend for anyone

ดี ดีมาก สวย สะดวกสบายสุดๆ คุ้มกับที่เสียไป

อาหารเช้าไม่หลากหลาย บ้านpool villa เวลาฝนตกพื่นด้านนอกลื่นมาก น้ำจากสระกระเด็นมาบนพื้นเยอะมาก พนักงงานบริการดีมาก ออกแบบสวย น้ำไหลแรงดีมาก

SERVICE & ROOM

เป็นสถานที่ๆดีมากๆเหมาะแก่การพักผ่อน ห้องพักกว้าง พนักงานบริการเยี่ยมมาก เป็นกันเอง ทริปหน้าจะมาเข้าพักอีก และ จะแนะนำเพื่อนๆและคนในครอบครัวมาพัก ประทับใจมากๆครับ

可以感受到這間飯店服務人員都很熱於幫助旅客，渡假村很大，如果不想走路都可以預約房間接駁車，一天也有3班車可以去市區，游泳池有小小滑水道很好玩，美中不足的就是熱水不穩定，水溫溫的，會覺得冷

最高に快適な滞在でした

3ベッドルームを3泊利用しました。パタヤの喧騒から少し離れた場所にありますが、シャトルバスの利用で非常に便利です。 お部屋、レストラン、プールなどのアクティビティなど家族旅行には飽きないホテルスティです。 残念なのは、3部屋のうちどこかひと部屋のお部屋の掃除を破れてられたり、グラスが足りなかったりしましたが、フロントはすぐに対応してくださいました。

Very nice, we had a private pool villa with a lot of space. The people are great, very helpful and friendly, the best of all is May at the reception, think she is a manage/supervisor.. extrem fast thinking, full of solution and very kind and helpful Things that are not "perfect": feel like they are fine with what they reached - breakfast need some "kick", new things like other bread, bigger egg station or on another place, some other dishes, not every day the same, more varities and lil more quality - it´s more then okay, but if you stay longer then 2-3 nights, it´s lil boring. but that is concerning on high level Overall we will come back, nice place to be Thanks

It was a pleasant stay overall and enjoyed the onsen and the sauna. Front desk staff Belle was very kind with heart warming hospitality. Would like to come back with my family next time.

feel like3 millionaire

豪華團感受

入住Ruby三房戶4天，非常豪華的住宿體驗，環境衛生很好，一流享受

地方大整潔！

十分滿意這間酒店，會再次到來。

Staffs are very helpful. Great Room!

房間很大，有spa浴池，夫婦，情侶必選,員工服務態度親切，值得推薦，值5星，好，好，好。

Forventet bedre

Fikk først et rom det luktet mugg. Ble flyttet til et nytt rom hvor regndusj ikke virket og aircon bråket. De fikset dusjen og prøvde og fikse aircon, men viser seg at denne bråker like mye på alle rom som ligger i 2.etg. Aldri bodd på et rom hvor aircon bråker så mye, så den måtte skrues av på natten. Upåklagelig service fra personalet under hele oppholdet, og kanskje det største og fineste rommet vi noen gang har hatt (sikkert 5 meter takhøyde). Serveres kun middag fra Pool restauranten. Står på nettsiden at de serverer middag i samme resturant som frokostbuffeten, men det stemmer ikke lenger. Tilbyr shuttle til Pattaya, men siste bil tilbake til hotellet går kl 17.

推薦

好新好舒服，不過三房外的紅色泳池有啲污糟⋯⋯ 但係早餐一流 整體都係非常之好，值得住

Nice staff, excellent service.

Overall a very good experience!

兩房房間比想像中細，游泳池設備比較少，酒店周邊沒有餐廳和商舖，但環境清幽，讓人身心放鬆

酒店是渡假村，環境非常好，劃分幾個不同寶石區，每一個區域的房間都不一樣，我住的是Topaz，房間好大，還有按摩浴缸，還有我最喜歡的咖啡機，房間外有一個很大的露台，有沙發、桌子，好多個抱枕，真的可以令人很放鬆，這就是我要的渡假感覺，這次我純粹來渡假，沒有行程，沒有預定的遊戲，只是想休息、放鬆，曾經坐在陽台幾個鐘頭，一邊喝咖啡，一邊聽風聲鳥叫，舒服極了。還有他們他們的房間樓頂很高，連餐廳的樓頂都很高，讓人有很大的空間感，渡假村內Buggy car 24小時專人接送免費車，懶得走路按個電話就有人來接你，也可以租電動滑板車。唯一美中不足的就是距離夜市、海邊遠了一些，酒店在高速公路邊，出門一定要叫車 ，到夜市160泰銖，到海邊210泰銖。7-10公里左右車程，遇到塞車要30分鐘。難怪很多當地人自己開車過來，酒店停車免費。24小時有專人看車。服務真的很好。我對這家酒店非常的滿意，下次來芭堤雅還會優先選擇住這家酒店。

整体还不错，细节还是差了点。如jaccuzi比较脏，空调比较吵，大床中间的缝太宽。人员服务还是在水准上的。

受付の方の対応がとてもよかったです。 かなりおすすめです！

Relaxing Hotel

It's an isolated hotel and 20 minutes of driving from the city. Great for relaxing for a few days. However, there isn't much choice for restaurant.

職員態度好，笑容好，渡假村環境好，好適合情侶/一家大細去放鬆下，乾淨房間大，我會比100分酒店100分職員

พนักงานบริการได้อย่างยอดเยี่ยม

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