Terra Mistica Ciudad Del Lago Hotel

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A stay at Terra Mistica Ciudad Del Lago Hotel places you in the heart of Puno, steps from Carlos Dreyer Museum and Casa del Corregidor. This family-friendly hotel is 1 mi (1.6 km) from Lake Titicaca and 0.2 mi (0.4 km) from San Juan Church. Make yourself at home in one of the 32 air-conditioned rooms featuring MP3 docking stations and flat-screen televisions. Wired and wireless Internet access is complimentary, while DVD players and cable programming provide entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and complimentary toiletries. Conveniences include phones, as well as safes and minibars. Featured amenities include complimentary wired Internet access, a 24-hour business center, and complimentary newspapers in the lobby. Planning an event in Puno? This hotel has 269 square feet (25 square meters) of space consisting of a conference center and a meeting room. For a surcharge, guests may use a roundtrip airport shuttle (available on request) and a cruise ship terminal shuttle.

Property Alerts

You'll be asked to pay the following charges at the property:

• A national sales tax between 10% to 18% will be charged upon check-out to residents of Peru regardless of length of stay, and non-residents staying in the country for 60 consecutive days or more. Travelers who present a valid passport and Andean Migration Card (Tarjeta Andina de Migración) at check-in are exempt from this tax. Furthermore, the tax may apply per room when the room is shared by a taxable and a nontaxable guest.

We have included all charges provided to us by the property.

You need to know

• Children under 18 are generally not allowed to stay at properties in Peru without a parent, legal guardian or duly authorized responsible person. Accompanying adults may be asked for both their and the child's ID as well as any duly notarized supporting documentation. Visitors who plan to travel with children should consult with a Peruvian consulate office prior to travel for further guidance.
• According to Peruvian law, cash is not accepted for payments over PEN 2,000 or USD 500. Payments greater than these amounts must be settled by credit card or other methods approved by the property and local law. Payments cannot be split between currencies.
• Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding. Children may not be eligible for complimentary breakfast.
• Only registered guests are allowed in the guestrooms.
• No pets and no service animals are allowed at this property.
• Social distancing measures are in place.

Special Instructions

This property offers transfers from the cruise terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Minimal age

18

Optional fees

• Airport shuttle fee: PEN 30 per person (roundtrip)
• Self parking fee: PEN 10 per night
• Valet parking fee: PEN 15 per night
• Early check-in fee: 50 percent of room rate (subject to availability)
• Crib (infant bed) fee: PEN 42 per night
• Rollaway bed fee: PEN 42 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Portuguese

English

Italian

French

Spanish