Property Alerts

You'll be asked to pay the following charges at the property:

• Christmas Eve (24 December) Gala Dinner per adult: IDR 124719.21
• New Year's Eve (31 December) Gala Dinner per adult: IDR 124719.21

We have included all charges provided to us by the property.

You need to know

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the guesthouse prior to arrival, using the contact information on the booking confirmation.
• One child 5 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• The property is cleaned and disinfected using an electrostatic sprayer; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.
• Personal protective equipment, including masks, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.
• Contactless check-in and contactless check-out are available.
• Enhanced food service safety measures are in place.
• Individually-wrapped food options are available for breakfast, lunch, and dinner.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination.
• The negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 2 days prior to check-in.
• This property affirms that it adheres to the cleaning and disinfection practices of: CovidClean (Safehotels - global expert); SGS (3rd party expert - Global); COVID-19 Guidelines (WHO); WELL Health-Safety Rating (IWBI); GBAC STAR Facility Accreditation (global expert); Ecolab (3rd party expert - Global); Bureau Veritas (3rd party expert - Global).

Special Instructions

The front desk is open daily from 8:30 AM - 11 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination. The negative COVID-19 test result requirement applies to all guests aged 10 and up, and test must have been administered no more than 24 hours prior to check-in. COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete vaccination at least 2 days prior to check-in.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Safety features at this property include a security system and a first aid kit
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Minimal age

15

Optional fees

• Fee for cooked-to-order breakfast: approximately IDR 50000 per person
• Airport shuttle fee: IDR 450000 per vehicle (one way)
• Pet fee: IDR 50000 per pet, per night
• Late check-out is available for a fee (subject to availability)
• Crib (infant bed) fee: IDR 1.0 per day
• Rollaway bed fee: IDR 200000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Indonesian

French