Sutera Sanctuary Lodges at Poring Hot Springs
Poring Hot Spring, Ranau, Malaysia. See map
Hotel Description
With a stay at Sutera Sanctuary Lodges at Poring Hot Springs in Ranau, you'll be in the mountains, just a 1-minute walk from Poring Hot Spring and 15 minutes by foot from Viviane Rafflesia Garden. This guesthouse is 24.2 mi (38.9 km) from Mount Kinabalu National Park and 10.5 mi (16.8 km) from Kokob Rafflesia Conservation Garden. Make yourself at home in one of the 4 air-conditioned rooms featuring flat-screen televisions. Satellite television is provided for your entertainment. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include ceiling fans, housekeeping is provided daily, and irons/ironing boards can be requested. The front desk is staffed during limited hours.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Property confirms they are implementing enhanced cleaning measures
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety practices
- Property follows regional sanitization guidelines Safe & Clean (Malaysia)
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Shield between guests and staff in main contact areas
- Social distancing measures are in place
- Individually-wrapped food options are available
- Individually-wrapped food options are available for breakfast
- Individually-wrapped food options are available for lunch
- Individually-wrapped food options are available for dinner
- Individually-wrapped food options are available through room service
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Property follows sanitization practices of Safe Travels (WTTC - Global)
You need to know
- No pets and no service animals are allowed at this property.
- Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.
- Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
- This property affirms that it follows the cleaning and disinfection practices of Safe & Clean (Malaysia).
- This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
- Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Spoken Language
Malay
English
Amenities
Highlights of your stay
Most Popular
Concierge
Entertainment
Non-smoking
Childcare
Other
Gift shops or newsstand
Golfing nearby
Garden
Children's pool
Picnic area
Front desk (limited hours)
Number of restaurants - 1
Number of outdoor pools - 1
Hiking/biking trails on site
Number of bars/lounges - 1
Hot springs on site
Wheelchair accessible – no