Had a good experience. Very easy to get in and out of my room and parking .. when I asked for extra towels they gladly gave them to me ..

The bed skirt was visibly dirty.. stains everywhere like someone dropped something and no one thought to wash it. Everything else was pretty decent.

All day coffee

Good breakfast. Nice people

When we entered the room we saw dry vomit on the bedskirt and on the floor. They did give us another room but that didn’t help the prior experience.

Good staff

Was here for USAF BMT graduation. This was a very safe, clean, friendly and conveniently located place to stay. Not expensive at all!!

excellent

It was very nice. The staff was friendly and helpful. They jacuzzi was a nice treat. I enjoyed the stay and will be returning.

Everything was nice & clean , the room was big. Good service, breakfast was good , around plenty of stores and not far from seaworld !!! It was a win ⭐️⭐️⭐️⭐️⭐️

Bad Quality and wrong room

I had a picture of 2 queen beds and a sofa bed but it was just a double bed that made it very uncomfortable for my family traveling with kids. I spoke to the front desk and they said it was nothing they could.do ao i had to reach out to your company. I would like a refund the room was dirty fries were under the bed stains on the curtains and mainly i did not get the room i reserved

Everything ok

I never bother to do “reviews”. However, this is something that should be known. The sleeper sofa was filthy, stained, and reeked of urine. I went to the front desk to see what could be done. I told the “gentleman” at the front desk about the condition of the sleeper sofa. He simply shrugged his shoulders and said there’s nothing he can do to make it right, other than provide a cot for an additional fee. I really had no other option other than to pay. Additionally, on the second night , the numerous guests in the room next to ours extremely loud and my children were being woken up by the noise and people trying to get into our room. They’re normally heavy sleepers, so this was above and beyond normal noises of people coming and going. I attempted to phone the front desk but no one answered. And finally, the room was advertised as 2 queen beds and a sofa sleeper. The beds were definitely smaller than queen size. Overall it was a bad experience. And I normally don’t like to complain but this was BS.

Very clean and loved family environment

Not good at all. Bed linen dirty with some red spots. Blood spots on the wall that I brought to the front desk attentions and didn’t care. I also told the the room was dirty.

We stayed here for 4 nights and everything was pretty great. The only issue we had was the bed frame had 2 metal pieces that extended out on both sides of the bed that were covered by the bed skirting. I hit my ankle 2 twice and had a 1.5" gash on my ankle, my daughter also hit it, though it hurt her it did cut her. So be aware!!

Elevator is not safe. Breakfast had moldy bread. Area very unsafe. Avoid at all costs.

Is a nice place the front desk person is very kind

Hotel room was nice and clean, the service was great

Very clean.

Staff & cleanliness

Todo muy bien excelente servicio

Easy to get to

First the hotel was hot it took 4 hours for the room to get cold. The restroom was dirty. Around the tube was all cracked . The water in the tube didnt go down. The carpet was all dirty like they never cleaned it. The bed covers had stains

comfortable beds

We had to book a room last minute and wanted 1 with a bar so we weren't driving around. While there is no bar at this hotel, there is a nice sportsbar in the parking lot. The beds and pillows were very comfortable. Front desk was nice and helpful. I would recommend this hotel.

Only complaint is that outside of our room, they had the a/c off and it was hot and humid. But friendly staff, clean room, my family enjoyed the pool. Would stay again.

The room had some dirty spots around outlets and on fridge/its stand. There was some hair in shower and on shower walls.

Great service

Third time we’ve stayed here and I have no complaints

This hotel is dirty with lots of random wondering men in the parking lot and surrounding property. The carpet in the rooms are sticky and stained. I would not stay here again.

Room was clean but the hallway carpet smells old.

👍

The property was very convenient to shopping and restaurants. Loved the swimming pool.

Everything was ok except one of the beds was broken. It dipped really bad in the middle to wear it was hard to sleep. The other one was great. Sad because we have stayed there a few times and this time wasn’t the best.

All good except room fridge did not work and had mold smell

The kindness of the stuff

Great service, very run down and dirty.

The service was great. We were greeted everytime we walked in or out. The condition of the hotel is horrible. Majority of the tikes in the bathroom were lose. Drawers were nasty. It looked as if the tvs were just replaced (assuming since we saw a ton of tv boxes) the living room tv picture was horrible. The hotel is so run down it makes it feel dirty inside.

We were in the area for a Airforce basic training event so it was a very convenient location. The room was sufficient but smaller than expected. The bathroom needs updating. There was a missing tile and loose tiles with grout missing. Considering most hotels have gone to crap, this one was pretty decent

Had trouble with hot water and hot tub was dirty

Wonderful pool, breakfast, and just enjoyed our days there

Really nice and helpful.

Both day and evening receptions were above helpful. Knowledgeable about the local area and helpful with Sea World tips.

The hotel is kinda old need little renovation. Carpets had little smile maybe they need to wash it often. Breakfast is good but we stay 5 days and they serve was same for the whole week. maybe they need to serve with different food. But hotel is quiet and safe. big parking space.

Just sleep

The bed was so comfy! All we did was sleep there so the bed being comfortable was great!

The lobby and common areas were nice but the rest of the hotel was trashy. Room 307 had broken tile in the bathroom, the tv was broken and the hair dryer didnt work. When we walked into the room for the first time the temperature was easily 85° so it took several hours for the room to cool off to a decent temperature. Lastly, since we reserved a suite for 6 people, we assumed there would be accommodations for 6 people. Upon arrival there were only 4 towels etc. and we practically had to beg for the bedding we needed for the sofa bed as it was not already in the room. We were told there were NO pillows available for that bed and that we had to come down and get the sheets (no blanket either) for the sofa bed ourselves. Overall, a disappointing stay for the money.

Caution for those sensitive to cigarette smoke

Stained carpet in room. Non-smoking room smelled of cigarette smoke. No screen on window. Friendly service, but somewhat disorganized.

This was the best room I’ve ever stayed in in any hotel. Even other Best Westerns! I will definitely be staying here again Best Westerns are usually a cut above other hotels but this one is head and shoulders above any hotel I’ve stayed at. There is a really nice one in Waxahachie Tx but this one was better.

Eh it was ok

We got there at 5 to check in our room wasn't ready till 7 . Bathroom was dirty still .... but other than that it was ok

Great as usual

Nothing

everyone was very polite and there were no issues with check in/out

Recommend it

Nice clean place. Employees very attentive

Great stay, friendly service

The bathtub looked like it hadn’t been cleaned & the water in the sink/shower didn’t work for the first two hours we were there. 410 was REALLY noisy.

It was clean and very nice

Loved our stay!

We absolutely loved it here. Friendly staff. Great breakfast. Convenient location. Nice swimming pot and hot tub.

Over all was fine, but the hotel room was very dusty all around, one light in the room didn’t work, and the mattress had a yellow stain. Area is quiet and safe

DO NOT STAY HERE!!!

The hotel was absolutely horrible!! The a/c was off, the room was filthy, and we found dead bugs in the room (inside of the refrigerator too). We asked to be moved to a new room that was clean and the second room was just as dirty. When asking the front desk if they had any clean rooms the reply was that she didn’t clean the rooms so how would she know. Absolutely rude and unprofessional. The hotel agreed to cancel reservation and issue the full refund so we checked out and rebooked a new location. Now the hotel is refusing to honor their refund. It was the dang owner of the property on-site that moved me to the second dirty room then agreed to the refund. DO NOT STAY HERE!!!

SeaWorld was very close by

Staff was friendly and courteous.

I was very disappointed with this property. I feel that I had been Catfished. The Safety chain was broken on the door. The room was dirty, (dead insects on the A.C. unit, frozen food stuck inside the freezer, bathtub area dirt around the wall base area, phone and lamp extremely dusty, and the list continues). To top this all, I found out this was a handicap accessible room. I went to the front desk to ask for another room or to have that one cleaned. The clerk stated she couldn't leave the front desk to clean and that there was no one else available to do so, nor was there any other room available. I left looking for another hotel to switch to in the area but they were all booked for the size I needed. I had to go to WalMart to BUY MY OWN CLEANING SUPPLIES AND CLEAN THE ROOM. I TOOK PICTURES of everything I found. In addition to that many shady looking people were lingering around outside the front area. The day of my checkout the manager was there I spoke with her about my findings and forwarded her the pictures I had taken. This is the worse experience I have had with any hotel and they charged me $120 a night (not including tax and other fees they add). This felt more like one of those seedy hotels that cost $50 a night. This hotel deserves a half a star rating.The sad thing is I've stayed in a Best Western Premium in the past and it was wonderful. That's why took a chance with this hotel. When I'm looking for a hotel in the future I will avoid SureStay Plus Hotels.

On the second day we extended the hotel stay by one day. At that time we requested housekeeping service. They stated that we could a mid stay cleaning but not a whole room cleaning. That was fine but then no one ever came to do that. We told them we needed trash removed and clean towels. We were then told we could find trash receptacles in the hallway. Later they brought us towels and toiletries. Ridiculously poor service. I have never had to tote my hotel room trash down the hallway to a trash can before.

Excellent

Overpriced

Great

Smoke free

The owner was rude, bathroom was filthy, TV didn’t work, room smelled of strong mens cologne. Pool was filthy. Very outdated and over priced

The staff was very helpful, place was safe, breakfast was delicious and they refill breakfast as needed. Room was clean and amazing AC. Everything was very closed to us. Thank you for everything.

I paid for 2 Queen and they gave me a king size bed. They do not even have pillows for the sofa bed.

Me gusto mucho el desayuno , esta muy tranquilo el lugar

We really liked the hotel the beds are very comfortable it is very quiet the pool is always clean a very good variety of breakfast the whole place is very clean we were very satisfied with everything thank you.

Parking lot is well lit. Many places to eat in close proximity to the hotel.

There are better options out there.

Room was not cleaned on our 2 night stay. No toilet paper when we got there. Tiles on restroom were loose. Room and hallway had a funky smell. Breakfast was from 6am to 9:30am, we showed up at 8:30am and staff told us there was no more food.

Facility was quiet and parking was excellent. Good breakfast each day. Staff was grea!

Great base to visit San Antonio

Long weekend getaway to San Antonio. This location was convenient clean and quiet. The room was comfortable and inviting. We really enjoyed the buffet breakfast every morning to start our day. We even found time to relax in the indoor hot tub. If we come back to San Antonio, we will definitely come back here.

Awesome hotel

Great place to stay lots of parking great breakfast items hotel is kept clean no weird smells compared to other high-end hotels.

This is one of the nicest place that I’ve stayed at. From the staff, parking, area, conditions of the rooms and lobby, it was amazing! The staff helped me whenever I had questions or an issue with the room. Rooms were maintained and were immaculate in terms of cleanliness. I will be coming back and booking here for future stays.

The staff were a little rude and they closed the breakfast before nine am😒

We had a good stay

We should have been informed about the construction. The lack of furniture in rooms. Power issues and water.

I recomend it

This my family's go-to hotel while visiting San Antonio. Have been using them since my daughter and her family moved over there. Staff is nice, very professional. Place is always clean.

A lot of restaurants and other shopping close by. I found mouse poop in the couch bed.

The hotel was great but i had to complain ever night on the people staying on the 4th floor

The room above had kids running around stomping until after midnight

The beds were pretty hard

Well the AC unit didn’t work very good, the fridge was dirty and don’t work also the shower curtain had mold on it and we found hair in the clean towels the room overall wasn’t that clean it had dust in all the shelf’s in the restroom. Their was also a smell around the elevators and the staff that worked the breakfast area wasn’t friendly at all.

Rowdy spring breakers

Lots of noise i guess spring break but hard to sleep with all the comotion.

It was a complete 180 from the last property we were at. They welcome us ans made sure we were set with everything

Great place to stay.l

The service was awesome and friendly, we really enjoyed our stay Very spacious room.

Location

3rd time staying here and easy checkin. Clean room, area is quiet, they have breakfast and friendly staff.

Kids loved the indoor pool and the breakfast

Cleaning is awful! Bathroom was very dirty… full of hair all over the place.

We had to switch between multiple rooms. Each room had major cleanliness issues. The cleaning staff never even cleaned the toilet bowls in a few rooms.

Since they were remodeling the hotel during our visit there was a lot of noise during the early hours of the morning. Workers were hammering the walls loudly and they had quite a mess next to our room. In our room, the bathroom was a handicap restroom and it looked like if they hadn't cleaned it, if they did they would have noticed that the handicap chair was dirty with feces and no one bothered to come in an remove it.

I will be recommending to friends and family great place to stay

Filthy Room

Room was filthy, wasn't even cleaned. When requested another room they gave me a room with a family already in it. No other room available. This is most disappointing.

The property was decent.Rooms were decent,stairway and elevator had weird smell to it. Stairway was too hot. It was a decent property.

There was large black hairs in the shower and the AC did not work great so the room got so stuffy through the night.

We ended up spending 2nights and both were great! Chris was working the counter both days and he was just AWESOME