Pulse Pnt Stes At Fort Sam Hou

6.8

Fair

495 Guest reviews

6.8

Fair

495 Verified Reviews

Read all reviews

Cleanliness6.6/10

Service7.6/10

Comfort7.2/10

Condition6.6/10

Neighborhood8.0/10

Amenities6.6/10

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Hallways smelled horrible and dirty. Room was spacious but it was not clean at all. Bring your own toiletries as the ones provided are pretty useless. Also, they have a full kitchen, with stove and a full size fridge but nothing to go with it. No cutlery, plates, cups or anything to cook with. The TV had no remote and the front desk did not have any extras. Room was missing light bulbs and it was very dark. This room should have been at most $60 per night and not $115. They had no breakfast as they're under renovation. Would NOT stay here again. Any review rating this place over a 5 is a fake review. Only good thing I have to say about this place other than the room size was that the front desk staff was nice, otherwise, stay away.

Not what expedia promoted! No breakfast. Not as nice as it says.

The lady we checked in with on the first night was wonderful. My reservation was not showing up on their side and she was able to make it right and only charge us the deal we found online. The gentleman the next day was also very respectful but the lady on the third day was not the nicest. She kept acting like we didn’t have a room and asking us our room number which I understand to a point but we had already stayed two nights so there was no reason for it along with the attitude. I think we were just more taken aback because the services before were excellent. The room was clean and nicely set up but the toilet was clogged when we arrived and the bathroom faucet felt like it would fall off at any moment. The pool was well kept and the lobby areas were clean. Breakfast was not impressive but was in fact available. This is somewhere I would stay again if I needed to be in the area. It was child friendly and felt mostly secure.

Rooms were musky and furniture was old, comfy beds and AMAZING Staff.

Nesesitan mas variedad en el almuerzo,mas shampoo y acondicionador en el baño,el baño no contaba con secador para el cabello. Personal atento y muy amable

Okay place to stay. Rooms didn’t look like shown in pictures

I was okay!!!

The room didn’t look like in the pictures in person.

1 time Stay

The price tell you all. It is okay stay. Is an old building the carpet smells humid. The room are spacious

amazing stay

Don’t waste your money

When I checked in the woman was FaceTiming and ignored me for a couple minutes, bad service but not a deal breaker. The room was SO dirty. One bed was missing sheets and I tried calling the front desk. No answer. Walk down and girl is still FaceTiming and ignoring the phone. I ask for sheets because we didn’t have them and then she starts questioning me and almost giving me a hard time for asking for some? TERRIBLE service. The photos are NOTHING like the property. It is dark, dingy, dirty, and now welcoming. Will never stay here again.

Not comen

The room we were given was dirty. The bathtub was so dirty we were unable to take a shower. We had to sleep with the curtains open with a bright security light in our faces because we couldn’t close the curtains. It served its purpose for one nights sleep. But the pictures are deceiving. For what I paid for I expected a clean room and working curtains.

Wonder night staff

Great staff, ok hotel, room was hot

The hotel itself was ok. We were on the third floor and our AC was terrible. It never got below 75 degrees. We let the front staff know in the middle of the night when we could not sleep, and they offered a room change, but our children had just fallen asleep, so they offered us two fans for the room, which helped enough to rest. The front desk lady was extremely kind and helpful, and she even called me after our stay for refund me some of my money for our AC troubles. There were people with LOUD music at the pool all night our first night, so if the pool had hours, they were not enforced. Also, the second night there was a 60th birthday party being held in the breakfast room, which led to loud music that night as well.

Everything ok

Great stay for what we paid. It was a quick weekend trip so we didnt need any frills.

This property was very dirty, we had pubic hair on the beds, duck tape to keep the curtains up, stains on the walls and pull out sofa had red stains on it. Worker offered us a 2nd room and its worse than the 1st room. When we pulled up we were met with 5 homeless/crackhead sitting outside of hotel.

Okk. Place stay for the price

Room window was broken, you could hear everything. The blinds were broken. The room smelled like dampness.

Our stay was awsome

The property is located in a very shady area. Was approached by street beggars 3 times in my 3 night stay. The rooms themselves are about what you would expect at like a motel 6. Since we traveling with a little one it was not up to my standard. If it was just me and the hubs and only needing a place to lay my head, I'd be ok with it for the price but I had selected this hotel because of the full fridge and stove and microwave in the suite thinking we'd get groceries and eat there...we did not. the counters were gross and the sink looked like it had never been cleaned. The fridge had a smell and wasn't clean either. The sofabed had a "stinky foot smell". The breakfast spread was awful but free. If you are on a budget its OK, but if you have littles, I'd bring disinfectant. ONLY PLUS: Pool was on the side of the building that was nicely shaded,

The floors in the room were very dirty. The first room that I got the door didn’t even lock you could just push the door open. The lighting was very horrible In the room as well. Over all very dissatisfied with my stay I will never stay there again. Sorry but true

Old hotel. Needs some TLC. Pillows lumpy. Room was spacious and clean. Area did not look safe to walk around in. Would not stay here again

This hotel is in the hood and business area , also they charge a room fee as a deposit and upon leaving the will check room and maybe return fee still waiting on me refund.

Great parking and pet friendly!

Hotel is ok. First room ac, bedroom lights and bathroom vent didn’t work. They moved us to another room. Our room faced the direction of the freeway and train tracks. So there was that kind of noise at night. Staff is friendly

The rooms were nice but the staff was not helpful and at times, rude. Particularly a front desk staff woman that we checked in with.

This hotel is old and is showing definite signs of needing some TLC. The hotel was clean although in disrepair. The Pool was in great shape, the continental breakfast wasn't the greatest and super bland. Over all we would stay here again as the price was decent and the beds were comfy, it was central to every where we wanted to go. I just want to warn people that this is NOT a super nice hotel and you get what you pay for - it was cheap so we didn't expect much.

Highly Disappointed

It would have been fine if the person across the hall from us didn't have a dog. That dog was barking all night and into the early morning and it was so annoying because it effected our sleep throughout the night and into the early morning

Dirty, exercise room consisted of an elliptical, 3 dumbbells and a broken treadmill.

Property is run down, and old. Staff very limited English.

There was a shooting outside my window and blood stayed on main entrance door for a week

Loved the big room. Did not like the unsafe conditions and the security guard being shot to death outside our window.

It wasn’t very clean at all! There were food crumbs all over the floor & counter tops! Lamps had old food stuck to them , night stands were covered in what seemed to look & feel like syrup! Lost track of time on my check out day by 20min instead of getting a phone call to the room I was told through the door with banging & shouting being told I was late & being told I needed to check out now or pay $20 for check ing out late!

It was great

Our room had plenty of room for us and beds were very comfortable.

Security guard told us to park next to our room as soon as we pulled in. Pool was closed. Bathroom had mold. Had a drop of shampoo left in the tiny unmarked bottle. Pubic hair in the bed. Trash left behind from last occupant. Workers hanging out in the parking lot instead of front desk. Manager don’t help. Corporate didn’t do anything. You couldn’t pay me to stay here again.

The room wasnt cleaned properly, the stove wasnt wiped down, the tub looked so dirty we didn't bother to shower, we needed the sofa couch but it was dingy and dirty we all piled up in the beds. We got in late so when I tried calling the front desk around 1230am, to get a different room no one answered. Also picked the place for the pool, called front desk Sunday morning to see what time it would open they said 10am. Plus the wifi wouldnt stay connect so i couldnt do school work as planned. Around 945am the kids look out the window to notice the pool doesn't even have water in it. Definitely not worth $150, i could of paid half of that for a better room.

Poor quality, this hotel is dirty and all the facilities are old, plus the building smells very bad, the room need some reparation. please avoid this place

The price for one night was the best deal. And for the price, the property was good and room was super roomy , clean and comfy. Thank you,

Clean

Cuartos muy limpios y espaciosos, solo el baño le faltaba unas cosas.

The hotel was clean and the room was large. Breakfast was good. Check in and checkout were quick. However, our complain is that there is no much noise insulation and the noise from the highway was unbearable. Neither of us could sleep not even wearing earplugs. I would not go back. If anybody wants to go, request a room at the backside of the hotel, it might be less noise.

They did not mention that there would be an additional $25 per pet plus a $150 deposit for pets. I would have looked elsewhere for our stay.

I liked that the location was in a good spot and close to the Frost Bank Center. The customer service from the young lady that checked me in was great, but unfortunately the gentleman that checked me out the next day was short and didn't provide a copy of my receipt and couldn't answer my questions.

Rooms were really nice, more than we expected

Staff was very friendly and property was clean Beds were not comfortable, all plumbing fixtures were in need of repairs and parking lot was in dire need of attention. Was very noisy, but chalked that up to it being spring break.

Clean and quiet, pool was cloudy and dirty looking. It was out of commission per manager but it was not locked to keep people out. Gym has seen better days but was useable. Breakfast needs some work, it was really sparse the first day but got better the next couple of days. Not sure what the egg mixture was but did not look or taste very good.

Bathroom super dirty sofa came broke ... nobody at from office

It was good for what we needed.

None

Easy check in, super large room for $45. The room has two separate sides that gives you a lot of privacy. Very quiet and the beds don't make you itch when lay in them, so thats a super bonus!

It is close to railroad track. The room is spacious and good. Door to bathroom was broken. Otherwise it was ok. Good service. I didn't feel unsafe.

Poor

The A/C was left by Brittany on the highest on purpose when we left the room. When we arrived they gave us room 327 it was dirty so we requested another room.The picture of the breakfast area has nothing to be the reality. Unsecured area. Never going back. Want a refund.

Terrible service!! Can I get a refund

Sure Stay was in a questionable area. A few homeless people loitered around the bingo hall next door. Room was clean. Tvs didn’t work first night but the manager was nice enough to accommodate my family. Manager was very helpful with things to do in the area and very knowledgeable about the restaurants around the hotel. Not a bad stay just questionable area and complimentary breakfast consisted of one choice of cereal, powdered eggs, refried beans, and tortillas. Not consistent each day, and we stayed 3 nights. Not a awful stay, but not my first choice.

This is the worst hotel i ever been in my life. We found cockroaches soon we stepped in to the room. Nasty. I don’t know how this place can be still operating.

Horrible customer service from the front desk girl I asked her a simple question of what is fun places to go around the city and she gave me attitude and told me to search it up my self and it is very unsafe at night I was smoking a cig and drinking coffee on the benches next to the pool and there was this black trans man who I gave a cigarette then when I went inside my to my room they followed me and started to pretend to be in the room next to mine and started knocking on that door and my card wouldn’t work to open my door when I got to my room so I was stuck in that situation with them and in the morning when I informed the staff the guy in the front told me that he saw the cameras and he was following me but he did ended up kicking em out

1 night stay

It was a last minute reservation and was happy that we were able to check in very quickly. It was far away from our destinations for the day but was manageable. When we checked out there was a baby cockroach in one of the furniture drawers.

Pet friendly

Great

Room was not so clean..... holes on walls, tile falling off, needs upgrades

Absolutely disgusting

This was by far one ofnthe dirtiest, most dosgusting rooms I have ever stayed in. My family and i reserved this and didnt arrive until midnight so we were very tired and tried to make the best of it. We just slept a couple of hours amd high tailednit out of there. Hair, grime, dirt, dead bugs...everywhere you looked there was gross things all over the floors and in every nook and cranny.

Coming from houston area, we booked this room after freight fest to sleep for a couple hours before heading home with 3 children under 10. We paid for a room with 2 beds and a sofa bed and we got a room that smelled, bugs in bathroom and no sofa bed. The front staff tried to show us other rooms available but they all smelled like smoke, sofa bed dirty and bed sheets with stains.

Everything looked good once we arrived from the outside. As soon as we got into the elevator we realized how dirty this hotel actaully was! Going into our room it was big and spacious for our big family. We used the pull out bed and the sheets looked dirty and hadnt been changed! No extra pillows in the room. Areas in the walls were dispainted! The carpets had alot of stains everywhere and smelled nasty. Also we went down for breakfast at 8:30 and there was literally nothing available. Breakfast should be served til 9am and wasnt.

It was nice but my bed was stained and the breakfast just consisted of tortilla and beans wasn’t really any special but the employees were super sweet

Great place to stay I will come again

Is very bad

The room was dirty and very badly they didn't want to change the room and we had to rent another hotel to avoid sleeping in that horrible place

For one night its alright

The location is noisy, the room was a bit dirty, the sheets looked dirty, the curtain/blinds in the room were broken so we couldn't open them, the drawers where sticky and were hard to open up, one of the remotes to one of the tv's was missing and the only one we had the back to it was missing. Overall it was ok we were just there for one night.

Horrible

As soon as we turned into the lot from the street I knew it wasn’t going to be good. The landscaping was excessively overgrown. It looked abandoned. The inside looked nothing like the photos. It was dirty looking. The first room they tried to put us in,( my husband, our 3 kids, my mother, and myself) the carpet was too big for the room, it was on the walls. The furniture was scratched up and colored on, and the pull out bed on the couch had mold on it. The extra blanket for the couch had some purple stains on it. The second room was a little better, but at this point we could not and refused to stay and found another hotel to go to at 3am!

Disappointed

Brittany lied about giving me a discount from Tuesday thru Thursday. And she wouldn't allow us to stay for the weekend. She booked up our rm on purpose to get new momey. Fo not stay here. Brittany dose not even make breakfast during the week only weekend to con clients to stay but actually she only serves bean cheese tacos. Which is not good plus i am allergic to refried beans. Housekeeper does not clean rooms properly . Housekeeper only cleans when you leave. They dnt ask you if you need extra towels or toilet paper. Plus when we first stayed here on the first night I was not charged a deposit as we should had been charged. Instead I was charged that when we left. I am disappointed that i was treated in such a way after i spent 1500 for a w week stay.

Great, I went with my wife and we had a pleasant stay at the hotel, clean room, and great lady at the front desk, very helpful providing recommendations. Will recommend.

Great stat

Nice room, beds comfortable,safe,quiet Stove and full size refrigerator, staff very friendly.

Would never stay at again.

Only good thing was water pressure and cold ac. Otherwise bed only had a sheet, no blanket. Was far from clean. Hair all over everything. Stove top with no knobs or burners. Shower head sprayed water everywhere. Half the lights didn’t work. Constant smells in the hallway. The day we left the 3rd floor smelled like death by the elevator, which happened to be right outside our room. Day 1 had breakfast. Day 2 and 3 breakfast was cereal and they had no bowls out. Not a place I would stay at again.

As I was waiting to see about getting my reservation canceled I saw drug activity, drag racing and lots of homeless people in that area. There was graffiti written all over the trash bin on the hotel property.

It was the reason we left immediately and found another hotel

SURPISED

Thank goodness it didn't have roaches but it's not where it needs to be. I even checked for bed bugs. No roaches or bed bugs but it wasn't a place I'll go back to.

We enjoy our stay, the room is super comfortable and nice. You can improve on breakfast, that's the only con.

Property was very clean. Breakfast burritos were good. Friendly staff. The best part nothing got stolen out of my truck.

This hotel looks too old, furniture and so but it was really clean and had all services we needed. I traveled with my family (2 kids, 5 and 10yo). Basic but good!!

Not True

Photos on the website are deceptive. Not exactly what rooms actually look like. Also advertises a full breakfast when in reality there only dry cereal and coffee.

Clean and location was convenient for shoping. I was not pleased with the breakfast unfortunately

Check in took over 20 minutes, got to the room and it didn’t smell pleasant. The room was VERY DIRTY. Bathroom had hair in the bathtub, on the toilet and in the sink. We called upfront on our cellphones (no phone in the room). They sent up a housekeeper or just wiped down the tub and left the rest. The sofa bed mattress was visibly soiled with blood, dirt and what appeared to be spots of mold. Lamps were dusty and all light switches were visibly dirty. I would highly recommend you save your cash and go elsewhere!

My stay there starting off my stay

The property is run down and dirty

dirty, did not smell good, not in a good area

Nice with a pool

It was different. The rooms was nice and roomy but no dishes to utilize the cooktop. Then they served refried beans and cheese for breakfast. Overall it was good

It was clean and staff were nice.

Waste of Time and Money

Exterior of the hotel looks great but when you go to your room that’s a different hotel. Bathrooms are dirty, cabinets are broken. There were no blankets and pillows for one of the bed. We went for a show after check in, came back after 11pm and found no blankets on bed. When approved the front desk, we were told it’s in washing and will be 40 more mins. Also room across from us Dog was barking all night. Never coming back.

Property is great for families. Always felt safe. Breakfast was good. Cartoons were on for the kids.

It was a clean property to an extent but the surrounding areas and parking was disappointing parking was a bit of a hassle. I booked the property out Of recommendation but it wouldn’t be my go to as a first option hotel it decent for the price and location

Great stay

Overall our stay was great the only thing I have to complain was in the evening the gentleman up front kind of gave me a hard time about asking for extra towels other then that everything was great there small but delicious breakfast.

Still haven’t received my deposit of $100 back

Total k y suc k ed

The neighborhood around it just wasn’t very “safe” there were homeless and I just felt like I had to keep looking out the window at my car other than that it was really good! Staff was very very nice

I expected the facility to be nicer for cost and less noise. We could hear clear full conversations and door slamd from hallways and windows.

It was alright. The place could be kept more clean.

El hotel esta muy bien. Los cuartos muy amplios tienen cocina. Solo la limpieza si no es de todos los dias.

Don’t be deceived by pictures online.

The best part was the check in process clerk was polite, my dissatisfaction was with the pool very dirty my kids could not use it because of all the green stuff on the bottom and walls of the pool and another big issues is the terrible smell in the hall way very disgusting.