Shaky start but excellent

Check in was not ideal and they originally refused to accommodate my ask of a double bed. We also watched some people get welcome drinks while we were left to stand around waiting. That said the manager was able to swiftly sort the problem and the rest of the stay was lovely This is a great hotel, Really nice cool area and the beach area is also lovely. The buffet was good with lots of options. I definitely stay here again

I might say this was the worst "holiday" ever. We had to change rooms three times because none of the chosen ones were in good condition: broken windows, non-functional air conditioning, and a nightclub right below us. How are people supposed to sleep in such conditions? The staff was extremely rude and condescending, with their "take a seat" commands directed only at women, as if we don't exist and should just sit quietly while men discuss business. Be cautious in the shops, they lock you in until you buy something overpriced. The restaurant quality was very poor for a five-star hotel. Moreover, After being humiliated by a staff member, we asked for compensation at the end of our "holiday", and they simply smiled, saying nothing would happen and they were just sorry. Thank you for turning our dream week into the worst nightmare ever.

Wondeful as always

Our third stay at Sunrise Holidays and as ever everything was excellent. Staff are exceptional, always a great selection of food, and everything is always clean and tidy. Used the spa for the first time with a package of Turkish Hammam and 2 additional massages over our 10-day stay which was wonderful.

I very much enjoyed the activitoes at the property.

Very nice hotel

All is perfect

Great location, great food, amazing staff but a little dated in places. We had a strange smell coming from the AC and the room was a bit tired looking. The furniture was all dented, but very clean and the bed was very comfortable. Housekeeper was brilliant and even made a towel birthday cake for my mum. If I ever find myself in Hurghada again, I will return. Thanks

Real feel good hotel!

Great hotel! Typical Egyptian resort, super friendly staff, food was amazing, location incredible. Some rooms a little tired but nothing noticeable. Entertainment team were fantastic. The show is quite loud until 11 but plenty of room options away from it.

First class hotel

A great place to stay. Very close to the harbour and only a short distance from the airport

A superb time was had within the complex of the hotel. The staff couldn't have been more helpful and obliging. The food was excellent and the atmosphere very warm and friendly. The experiences we had 'outside' of the hotel were another matter. It was exasperating feeling like human carrion wherever we went. Next time we will just stay in the hotel.

The room wasn't clean properly.

Overall we enjoyed our stay but felt it was not a 5* hotel. Quite tired for a "recently renovated" Premium room. Good variety and quantity of food in the main buffet restaurant. Quality was a mixed bag - there was always something good at every meal though. The room was good apart from stinking drains in the bathroom. Easily solved by blocking them with the flannels provided but reporting the problem to the hotel had no effect so we suspect it's an expected problem with all Egyptian sewer systems. The blanket was stained and edge binding was ripped in one corner, resulting in a serious trip, torn muscle and continuing ankle pain and suffering - staff member from guest services it was reported to did not seem concerned or apologetic enough or likely to remedy it for others. The "app" was awful. Very slow and inefficient. Restaurant bookings made through it never reached the restaurants. Wifi started off slow and got slower after an "upgrade" but there was at least a signal in most places. We are lucky to have survived the driving supplied by Ali at the taxi desk on our overnight trip to Luxor. The driver was clearly overworked and tired, as well as driving dangerously fast and aggressively. Allowing Ali to operate from the hotel reflects badly on the hotel and our experience of it. We expected his company would have been checked and approved by the hotel. Einegar and Tarak at the Splash bar were friendly and helpful. Most other staff were good but sometimes too eager.

Amazing hotel with amazing staff , your premier league on hospitality

To be honest. They never said that they would have a party that was so loud is shook the windows and make it impossible to think let alone asleep. I could see in the build up it was going to be bad so I asked three times to be able to move rooms. They didn't understand or let me three times. And so it was terrible. Don't get me wrong I understand a lot of people came for the party but I didn't. Nor was I warned about it. And really I should have been and been moved. So I got very little sleep which was the main reason I went on holiday. So very annoyed by it all. The only person that came back to me did so on the last day and asked if there was anything she could do. Lol. I was leaving in 4 hours time. And the damage had already been done. Never going back.

What a fantastic hotel in a great location - I will be back!

Amazing hotel that ,are so friendly & beautiful

Very pretty, friendly staff

Great facility and great staff

Visited many times, great hotel friendly staff, good food. Good animation. Rooms need renovation as looking dated.

Decent Breaksfast and clean premises

Love this place

Everything about the hotel was great. The check in was a wonderful experience. Mostafa from the reception was very welcoming and helpful. The food is great. The beach view is amazing. Strongly recommended

The management and staff are extremely helpful and friendly. Everything about this hotel is wonderful!!! I will definitely be visiting again soon!!!

Everything is good

It was amazing place 😍

Outstanding in all aspects,clean rooms,wounderful tasty food,calm resort&well maintaining...very recommended

We arrived late around 1.30am and the night manager completely disregarded me as a woman and spoke to my husband only I informed him that our flight was delayed and can I show him my islamic marriage certificate as I had not changed my surname yet he dismissed it and gave us two single beds which was not what I booked - I booked a queens bed superior room. Furthermore the sheets were dirty and my husband had rashes on his body next day. The shower area was floodedand the shampoo used I believe this room wasnt cleaned at all. The mugs were dirty and there was no iron. The next day we spoke to Mohammed the day manager who was very polite and acknowledged me also. He apologised for the 'misunderstanding said he will investigate' and gave us the queens bed which I had ordered. In the middle of the night the water went and my husband had dirorreha he wasnt happy! after 3 hours the water came back no explanation but again they apologised. The service at this hotel is on point they all are friendly and try their very best to accommodate you, there is no bank but an atm to be used at reception it is best to tip in egyptian pound. Some staff have a serious language barrier there should be more english speaking staff available. Sun Loby Bar has the best hot chocolate and is open 24hrs. The net is very slow here, I think best place was lobby Tour guy selling dolphin world boat trips is a good guy friendly and his english is good Bring your own chilli sauce, very nice mojitos here

If you visit hurghada don't miss sunrise holidays

Every thing is perfect accomodation,rooms, recreation,services,beach,pools,restaurants, animations and most of all very cooperative management and staff

Noise pollution

Decent hotel overall. Second time I've stayed here. I remember the food as being somewhat better previously. Main problem was booming dance music being played constantly by the pool. This wasn't the case before & I don't know who they think they're pleasing by blasting out a thumping beat while people are trying to relax.

This is the 5th time i stay there . I love adult only concept .

First stay -- but not my last

Great hotel. Friendly professional staff, v clean, wide choice of food, excellent facilities generally.

This the one of the best hotel in hurghada

All is perfect and marvelous the hotel rooms,the beach ,the food,the services,the housekeeping, the entertainment,the staff and the management don't miss to visit sunrise holidays if you are in hurghada

Didn’t get there holiday cancelled because of Covid 19

Hicham

The food was great and the stuff are friendly, and the hotel is very clean, I would definitely recommend it to anyone who's willimg to visit hurghada

All is perfect it an awesome hotel i always enjoy staying also very cooperative staff snd and managers

The staff was mostly friendly. There were some on reception who were not. Our room had a really loose toilet seat. It was being fixed as we walked in, but did not really stay fixed. There was also an intermittent septic smell in the bathroom. It pervaded the whole room at times. It was attended to by several people at various times, but not fixed. They finally said they would move us, but it was the day before we were to leave, so, not really helpful. Generally, the staff was friendly and helpful. There were nice amenities. Check in was nice, with a cold towel, drink and lots of paperwork.

Beautiful hotel by the Red Sea, clean and fantastic foods.good service staffs.

Great staff, beach, room, food and drinks! Would recommend 🙂🇪🇬🏖

Great value!

Great stay! Staff were so friendly! Food was excellent as well! Room was a little small and the property is a little out dated but you will forget about all that quickly because of all the other great qualities this place offers! Definitely a great value and would recommend.

awedome little hotel with great view. loved it

Real vacation

The quality of the food was excellent. The beach is pretty nice. There is a main frontal area where it is not open sea. Whole place is very peaceful and quiet. The wifi.connection is superb everywhere in the lobby, in room, restaurants and also at the beach, The sea view from the room was for million dollars. The rooms in general need to be renovated. Room conditions cant overshadow wholle experience. Excellent stay.

Highly recommend

Great hotel, great location, you won't regret staying here!

Hello, if you're looking for a low-effort place to stay in Hurghada, this could be it. I'm not the all-inclusive type (booked it by accident) but it was very busy with the elderly german and ukranian crowds. Staff all seemed nice and attentive.

After a very speedy check in I was immediately whisked off to a welcoming buffet spread of lunch. All meals were included, buffet style, with an extravagant selection of foods, salad, fruits, desserts, drinks and with attendants constantly tidying and replenishing your needs. I traveled alone, just wanted to enjoy the beach which was the most beautiful experience that there was no need to leave the hotel. I had a booking to Giftun island which was my only outing. My room was equipped with a mini fridge with water and soda and a kettle with a coffee and tea. My king-size bed was very clean and comfortable and was made up daily. My room had an amazing balcony overlooking the beach and I spent quite some time enjoying the ambiance. I’m studying Arabic, so I was happy to with my desk/dining facility. Lovely bathroom with 4 towels and I was able to use one as my prayer mat. Beach towels and chairs were provided. I enjoyed the pizza at the beach restaurant. All the workers were always friendly and immediately at your service. I enjoyed the serenity and peacefulness with a brief daily entertainment. The hotel is immaculate, spacious, with wheelchair friendly corridors and beautiful artwork adorned the walls. A life guard is on duty with helpful beach attendants. This was a truly pampered holiday.

Great!

This is a beautiful resort! The beach is beautiful and there are plenty of chairs. I only tried the buffet and beach restaurants, but both were really good for all inclusive.

amazing

amazing

Everything about this hotel was awesome. The staff were very friendly & helpful. The food was excellent. The pool area was beautiful. The beach was crystal clear and stunning.

Amazing hotel

Amazing place. room was clean and spacious with amxing view of the sea and island. Food was really good with lot of variety. The hotel in general was very luxurious and its location is great where you can walk to town. We hired a glass bottom boat from aqua center at the hotel,was reasnable and great.

The staff from check in to check out were rude. Couldn’t access the safe in my room because the doors blocked it. Had to call down twice to get the front seat to send someone up. Took 4 guys standing around in my room shouting at each other before I cracked and just took the doors off and kicked them out. Shower was scalding hot and couldn’t be turned down. Wasn’t worth calling the front desk. Too rude. On check out was forced give them a review of my stay. Gave them an average. Instantly accosted for it. Why?! Page pulled back off me. Manager called. Harassed about my towel card and told to go back to my room and get it. Walked out.

Enjoyed our stay at Sunrise Holidays Resort. The staff were very friendly and always asked if we were enjoying our stay. The food was delicious and a lot of choice. The restaurants as well as the Buffet all offered a very good choice and restaurant staff were very attentive. The rooms were clean and we were pleased with the beach staff who tried to make us as comfortable as possible. The only negative on the beach is not directed to the hotel staff, but the guests who hoarded the wind breakers, just would be nice for people to be considerate and fair.

I loved this hotel, here is why. First of all it's very close to down town, close to restaurants, bars, clubs..etc 10 minutes or less drive anywhere, and you can walk to a bunch of places. I know most tourists will not go out of the resort, but if you're adventurous, trust me you will love it if you try some of the local restaurants or go out at night for night life. Secondly, the hotel is super clean, rooms are spacious and especially the superior rooms are beach front with a nice view of the beach. Food is great, the selection is not a lot but everything was tasty. Room service is great and very fast. Lastly but not least, the animation team were very nice and energetic. I loved playing volleyball and going to Zumba classes. Overall it was an excellent experience, I will definitely come back.

The service was nice but this aging hotel needed some upgrading and repair. It was annoying that the room did not seal outside noise at all so the entertainment noise that came filtering down from above made it difficult to sleep.

Pool closed for renovation I should have been notified!!!!! Noisy construction on site!!! Now I would like to change hotels but I cannot receive any compensation!!!!!

Paradise...wasn't as nice.

Much better Hotel than I had hoped for. The staff ran a fun experience and I was able to relax, enjoy and explore. Honestly, I felt like a kid again with the Sea so close to the sunning area, the staff making everything comfortable. I'd like to go back to this place again...which says a lot. The air travel and the distance travelled was a small price to pay for such a wonderful hotel. "The American"...enjoyed this very much.

Awesome staff

They are definitely great staff , they do all the effort they can to make sure every guest be satisfied and welcomed ...also food is great and everything is clean in and outside the room

It was amazing

Nice place.

I had a wonderful time. The area immediately around the hotel was scruffy, but I only left day #1 to go for a walk thru the scruffy area, day #3 for a day trip to Luxor and day #5 for a day trip to Cairo. When I was there, was mostly on beach

Quick Vacation

Perfectly located place with good ambience.

Not welcomong hotel

Staff and security check are not welcoming . If you checked in 3.30, you will miss the lunch time even if you paid for the lunch in the all inclusive package.

Regular resort

Nothing special. Ordinary gated resort. Nice see view and weather.Not much food variation despite the amount of restaurant at resort. Drinks and wine were watery. Food was salty or sugary.

Nice hotel

Wonderful stay. Lots of food and Arabian dancsers. Close to the down town and they have very nice beach and pool.

Wonderful food, animation team is very nice, friendly staff. There were some mosquitos in open areas

You can stay in this hotel and have much fun

me and my wife were there for 3 days - 4 nights. first we reached at night and we weren't much happy of what we saw. the inside was not as the pictures (rooms, restaurant, and hotel in general). we thought that we won't have fun there and slept upset. but in the next day morning, everything changed completely. the entertainment team was wonderful, the food was good. the pool and the sea was great. every now and then there's something fun. in general, this resort can keep you enjoying your whole vacation without the need to go outside. i recommend.

good activities on beach and on stage nice beach snacks no wifi access in rooms some of entertainment team are not qualified or trained well

Disco at 4 am

Generally it was ok, however upon arrival my seaview room was not available and I agreed to another room 554 with mountainview. Problem is that the restaurant that is on the groundfloor towards the street opens at 4am and plays Discomusic and the room goes booom booom booom till 7am or so. No more sleep possible. Hotelstuff claims sweet ignorance and at 4am roomchange is not possible. Manager is not available, I guess typical manover of the stuff.

nice facilities, terrible experience

terrible customer service, it took 2 hours to check in , i was told to leave my US passport at the reception and pick it up when am leaving the hotel , for security reasons , that doesnt happen any where in the world or even in any half star hotel , i was a guest at the hotel with all inclusive , and still had to pay for my beer at the bar, and i have no problem paying 2 dollars for a nice cold heineken better than the taste of their local beer , but my problem was that every time i order a beer a security guard had to come stand next to me while the bar tender call the reception to verify that the room number i gave him wass correct , for me its not worth dealing with the un educated and un polite staff in that hotel , but in other note to give a complete review , the hotel has nice facilities, clean and close for every thing and for that am just giveing that place 1 star but never again and i wouldnt recommend that place to any one

Do not book this hotel

I booked it for 3 nights and couldn't stand it and left the second day

Great Stay but A/C was not working well.

Very Nice Hotel, excellent location

Very nice hotel and the staff are great although its feast time but they were really helpful, it’s near to everywhere, the beach is fantastic and above all the food is great.

GO TO EGYPT & SUNRISE! FEELS LIKE A BIG FAMILY

This was an amazing place to stay. First the whole staff felt like they knew you for years. Kind, fun, friendly, non-intrusive, helpful, etc. It was a perfect stay for relaxing and enjoying the beach and the friendliness of Egyptian people. These are genuine folk who really like working at this hotel. DON'T LET THE EGYPT SCARE, PUT YOU OFF...THIS IS THE TIME TO GO. Go there to enjoy the quiet, but mainly go there to help these amazing, kind, and pleasant people. Every penny you spend there, is well spent, YOU'LL BE ENJOYING YOUR TIME IN THE MOST BEAUTIFUL BEACH AROUND THE AREA, WHILE HELPING THE FAMILIES OF EGYPTIANS WHO ARE SUFFERING FROM THE HORRIBLE NEWS. I can't tell you how friendly the front office is, Ali and Mohammad were fantastic. I will be back, this time with my wife who was too afraid to go to Egypt.

Beautiful resort!

Sunrise Holidays is a great resort for adults and couples. Food is great, location is amazing and the staff is very friendly. I'd definitely go back. This is my second visit this year and I recommend it to anyone.

Not bad hotel

When I I arived at the hotel the day was 2 windy and after unpacking I found out that their was a problem with the window and wind was whistling which would have been a problem at night, also the safety deposit box does not work. The only public washroom is only in the lobby that means if you are at the Bar on the 4th floor or the 5th you need to run down to the lobby. Also at the Beach and the swimming pool, only one washroom and not in any convinient location !. The quality of the food is very poor 5/10.

No WF in the room Problems with air conditioner , fridge,safe.

Very Good time

very good hotel i recommend it to all of my friends

Good overall experience

Hotel was good enough compared to the money paid for my stay. I stayed there for more than 10 nights. Lobby doesn't look that fancy. Lobby air condition is terrible as you'll always feel the heat and humidity after 5 minutes of sitting in the lobby. Room was cozy but comfortable. Room staff were more than great but my issue was that I was woke up from a deep sleep to be asked if I want my room cleaned now, though I have the DO NOT DISTURB sign on the door. Anyway, Restaurant offered good food %95 of the time. Not many varieties but whatever was offered was well cooked and tasty. Hotel staff are helpful, welcoming, nice and very very honest. I misplaced my phone in the restaurant and after a couple of hours I found it to be in the front desk after it was found on restaurant table and transferred by the staff to the front desk. Entertainment programs were wonderful too. Beach is good for swimming/snorkeling. Swimming pool was well maintained. We also took a boat trip organized by the hotel for a decent price and wonderful experience in the Red Sea.

Not a five star hotel

The room furniture and the food variety can hardly be like a 4 stars hotel The stuff is the best thing in this hotel

Great time.

Everything really lovely. Met some wonderful people, guests and staff and cats!!!

HOTEL ON BEACH

HOTET IS LOOKING A BIT TATTY IN SOME AREA, HAVING SAID THAT WE ENJOYED THE 2 WEEK STAY, 21/02/15 TO 07/03/15 FOOD WAS GOOD, STAFF EXCELLENT, ROOM WAS SPOTLESS.VERY GOOD VALUE

Nice hotel and friendly greet from staff

I stayed a month in the hotel from 10 February to10 March. The staff were very helpful particularly when I needed the pharmacy and hot drinks for a cold and sore throat (took the cold from UK nothing to do with the Hotel). Couldn't fault anything, they've made changes in both the Arabian restaurant and the Sol which are much better. Also it was my birthday while there and they made it lovely singing Happy Birthday, decorating my table, my room and presenting me with a cake. I can't fault the facilities and have now been there eight times.

The worst vacation for me

Extremetly diss appointed rooms very old and dirty not a 5 star hotel goverment of Egypt should check the rate of the hotel maximum 3 stars for the service they provide the guest I would never recommend this hotel to any visitor from Canada

Desperately in need of Refurbishment

6th visit to this hotel in the past 8 years. Although the staff were as pleasant and helpful as always, the decline in the facilities is very evident.

Could be an excellent hotel!

The management need sacking. They don't seem to understand that we, the guests are not on holiday to provide them with a job. We were treated with little regard, restaurants were closed with no notice, explanation or apology. This meant huge queues and having to share small tables with some very rude people. We were told that late checkout was available, at a price, we were not told that this couldn't be booked until after we were in bed on the night before we left and we couldn't do it on the phone because we needed to sign.

Sunrise

Just stayed at this hotel and to sum it up is very very tired

RIDICULOUS

We had toilet outlet leaking dirty water over the bathroom and had to wait until 3rd for it to be fixed properly. Do not take rooms at fr5ont of hotel as it is so noisy. The room was so dated it was past a joke.

Good location

We were not pleased with the first room upon checkin but the reception staff showed us to a bigger and better upgrade for our stay. We were pleased!

Good value for money, good lagoon beach

Good value for money, wide variation on the buffet although does wear thin after a few days! Shower curtain/pole collapsed after two days, never fixed as they needed to get the parts ordered. Normally we would pop down to B&Q although it's not hat easy is Egypt and they are not known for their urgency!

Our 4 th visit

This was our 4 th visit to the sunrise hotel ,and as always Excelant in every way. . Nothing is to much trouble for the staff .A fantastic hotel overall we can not wait to return again .

Central hotel

Staff most helpful. Easy access to town. Travelling alone I felt safe and security of hotel was excellent. Coffe shops and restaurants (if required) two minutes away to the left of hotel. Diving available, boat trips and plenty going on during the day (volley ball, darts,Aquarobics, Water polo etc). Taxis cheap, just ask price before journey.

First timer

Excellent service , staff always willing to help you feel comfortable with any request no matter the size. Restaurant staff, lobby staff, entertainment staff where so nice and smiling. Meet the hotel manager and he was all so happy to hear from his guest. Lagoon and the special dinner was the best felt like a queen.

Great Staff & Service

Probably the best hotel and service you are going to find, shame about the hassle in the streets and shops but that is a national problem and not the hotels fault it is superb and from the General Manager down they make themselves available to give you everything you need for a wonderful stay.

High speed/stop.

My only gripe is the internet. I'd paid for high speed internet in my room to save me using the free internet in the hotel lobby however, it was far from high speed. Whilst I accept that speed becomes slower depending on how many people are using it at any given time, it only ever had one speed throughout my stay which was stop. I do not recommend using this service and only use the free internet and sit and have a drink in the in the lobby bar on the 4th floor. Despite the best efforts of the hotel staff resetting the router and contacting their internet provider, the payable high speed network failed to work quickly for the entire 6 days that I paid for. Disappointing that a Hotel of this size could provide a payable internet service to handle the volume of traffic when the hotel is full. That said, it didn't spoil my holiday and there was nothing that couldn't wait until `I got home. The entertainment (for me) felt a bit Pontins circa 1980's and the different local solo acts seemed to all sing similar songs each night just in a different order. I Didn't get that involved with that but often listened from the comfort of my balcony in the warm night breeze. Other than that, the hotel and staff were fantastic, the food was great and varied. My rom overlooked the beach and was cleaned to a very high standard every day with the 2 bottles of water left in my room every day. I would recommend staying at this hotel but us the free wifi.

Fantastic, great holiday

Had a fab time, staff friendly, hotel excellent maybe a bit dated. Would recommend to anyone. Only concern is the idea of 'adults only' to find children (14 years) staying in the hotel and wearing the same bands as everyone else, although I am aware that they were not served alcohol.

Sunrise Holiday

I have been to this hotel six times. Find it friendly and when I was poorly they really looked after me. Enjoyed everything about it. Will be going again in September. I have been with others and alone but never felt lonely.

Average with some disappointment

The room was a good size, but the drawer unit broke very quickly. First day without fridge and ac because of an electricity problem to the hotel. The all inclusive food ( seems like similar dishes given different names each theme night), and drinks ( ice was rare, plastic beakers looked old, and the alcohol was poor quality) were disappointing The staff were, for the most part, friendly and helpful. The beach-side pizza and chips were not bad. The new marina is difficult to find, but offers a modern tranquil setting in contrast to the old town.

Great Location

I'd stay in it again. Hotel location is GREAT; close to city centre,new marina. Rooms are clean, spacious and cozy with an amazing view. Food is amazing, drinks are good. lovely beach and pool. Staff are friendly and helpful.

EXCELLENT WEEKS HOLIDAY

We went to this hotel 4 years ago and can only say that it has improved so much from then to now. all the staff are there to help in whatever way they can to make your stay amazing.there was always food available at all meal times that suited even the fussyiest of eaters.would reccomend this hotel to anyone who was going away for a 1 or 2 week stay with no problems.the management walked around every day to ask all guests if they had any problems and they were available to talk to at any time and did not just pass you to someone else they actually listened and came back with the answer.

Stayed before, hotel never disappoints.

Spent a week here, the range and quality of the food is great. The rooms clean and comfortable.

2 relaxing days

The hotel is very nice, clean & well located, also the food is very nice & the staff are helpful & friendly. There was just minimal comments about cleanliness & they were covered by 80%

Bad Service

under expectation

Bad hotel

Only one swimming pool , rooms & amenities are dirty , food are under expectation .

Amazing relaxation

Wonderful view, the best sea, perfect food, polite staff. The hotel is for total relaxation.

reception

Just reception and security are annoying.