Storey Lake Resort
3.6

Poor

4 Guest reviews

3.6
Poor
4 Verified Reviews
Read all reviews
Cleanliness3.0/10
Service2.0/10
Condition4.6/10
Amenities4.6/10

4715 Kings Castle Cir, Kissimmee, United States of America. See map

Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Laundry facilities
Children's pool
Express check-out
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See map

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Hotel Description

With a stay at this vacation home in Kissimmee, you'll be within a 10-minute drive of Old Town and Orlando Vineland Premium Outlets. This family-friendly vacation home is 6 mi (9.6 km) from Disney Springs™ and 6.7 mi (10.9 km) from ESPN Wide World of Sports Complex. Treat yourself to a stay in this individually decorated vacation home, which features a private pool. A kitchen is outfitted with a refrigerator, an oven, and a stovetop. Conveniences include a separate sitting area and a microwave. Featured amenities include express check-out and laundry facilities.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Events/parties not allowed

LGBTQ friendly

Professional property host/manager

Pets not allowed

Check-in from: 4:00 PM
Check-in by: anytime
Minimum check-in age: 21
Check-out by: 10:00 AM

Cleaning and safety practices

  • Property uses a professional cleaning service
  • Contactless check-in is available
  • Contactless check-out is available
  • Essential workers only - NO

Important information

You need to know
  • Only registered guests are allowed in the guestrooms.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
There is no front desk at this property. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Prior to arrival, guests must complete online registration with the property via a secure link. Guests will be asked to provide the property with a copy of their government-issued photo ID before arrival. Guests will receive an email 24 hours before arrival with check-in instructions and an access code. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards; cash is not accepted
  • Onsite parties or group events are strictly prohibited
  • Host has indicated there is a carbon monoxide detector on the property
  • Host has indicated there is a smoke detector on the property
  • Safety features at this property include a fire extinguisher
  • This property is professionally cleaned
Minimal age
21
Optional fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Heated pool maintenance fee: USD 50 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Portuguese

English

Spanish

Amenities

Most Popular

Concierge

Laundry

Gym

Entertainment

Non-smoking

Childcare

Other

Laundry facilities

Children's pool

Express check-out

Pool umbrellas

Lazy river

Waterslide

Number of outdoor pools - 2

Number of poolside bars - 1

Pool sun loungers

Outdoor entertainment area

Hotel reviews

3.6
Poor4 Verified Reviews
warning-sign.svg
Cleanliness3.0/10
Service2.0/10
Condition4.6/10
Amenities4.6/10
8/10
Excellent
Elizabeth, 13 Mar 2022
expedia-logo-v2.pngTraveller

Clean house, clean pool. Plenty of room. Waterpark a great bonus. Two issues: 1. AC quit working, was temporarily fixed, then quit working again. Our last evening there it got to 81° in the house. Highly uncomfortable. The managers said they would fix the ac and only temporarily did once and that was it. Our last two days were spent in a humid, quite warm home. 2. Dryer would not dry unless on timed heat.

2/10
Poor
Verified traveler, 25 May 2021
expedia-logo-v2.pngTraveller

I got a horrible unit and the property didn’t care to fix the repairs or even cared about our safety due to these issues

2/10
Poor
Verified traveler, 31 Mar 2021
expedia-logo-v2.pngTraveller

My son eyes got hurt the pool was dirty the sink was stopped up no one ever came out to clean the pool I called and emailed them.

2/10
Poor
Verified traveler, 30 Dec 2019
expedia-logo-v2.pngTraveller

My family’s stay in your property is finally and thankfully over. To recap this disastrous experience, the house rented and schedule for a 4pm check-in was not ready. Beds were undone, soaps and shampoos were half used and the cleaning crew came in around MIDNIGHT to make the beds with the same sheets. No new sheets were provided. For four days we had no hot water to even shower. Technicians didn’t come to the property until the afternoon each day, making us waste our vacation time. We found ourselves day after day being forced to cancel all our plans and stay locked in the house until your team decided to send assistance. During these four days we continuously asked for relocation and reimbursement, yet customer service only said they’d escalate to management as it was out of their control. We are still waiting to hear from management and are appalled no apologies were extended. Our issue wasn’t taken seriously and ruined our Christmas vacation. Too sad all this happened as the house is beautiful.

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