Excellent
953 Guest reviews
66 Ne Loop 410, San Antonio, United States of America. See map
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With a stay at Staybridge Suites San Antonio by IHG in San Antonio (Uptown), you'll be a 1-minute drive from North Star Mall and 6 minutes from San Antonio Zoo and Aquarium. This hotel is 5.2 mi (8.4 km) from San Antonio River and 8 mi (12.9 km) from Alamo. Make yourself at home in one of the 136 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes and desks, as well as phones with free local calls. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in San Antonio? This hotel has 950 square feet (86 square meters) of space consisting of conference space and meeting rooms. Self parking (subject to charges) is available onsite.
No rollaway/extra beds available
No cribs (infant beds) available
LGBTQ friendly
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 36
Pet max weight (per pet) in lb is 80
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Elevator
ATM/banking
Gift shops or newsstand
Conference space
Barbecue grill(s)
Coffee/tea in common areas
Laundry facilities
Library
Free breakfast
Safe-deposit box at front desk
Multilingual staff
Picnic area
24-hour front desk
Business center
Meeting rooms
Wheelchair accessible path of travel
Wheelchair accessible parking
Assistive listening devices available
Braille or raised signage
Conference space size (feet) - 950
Conference space size (meters) - 86
Free reception
Number of outdoor pools - 1
Self parking (surcharge)
Terrace
Banquet hall
Vending machine
Uncovered parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible registration desk
Wheelchair-accessible pool
Visual alarms in hallways
Well-lit path to entrance
Stair-free path to entrance
Pool hoist on site
Not a safe place to stay! They broke into our work truck. I believe the employees are the thief they even ask for car info never seen that before.
Great place!
Parking area is not very big. Rooms are big and very nice! Water for showers is extremely hot and is either hot or cold no in between
I, had never stayed at this Staybridge Suites, excellent place, will consider staying next time I visit San Antonio.
It’s near the mall and restaurants. Great location if you are flying early (few minutes from the airport).
Need better breakfast Floors need vacuuming and tables need whipping down all of them were sticky
Good stay and clean
Lydia at the front desk is great. So friendly and helpful, she made our stay all that much better. The rest of the staff were kind.
Overall a good hotel for long stays. Kitchen and Refrigerator comes handy when you visit San Antonio.
Front desk friendliness was awesome. Will definitely use this place again.
Good place to stay
We’ve stayed in this line of hotels all over the world, but this location was a huge disappointment. From the start, we were switched between three rooms: the first had no working outlets, the second had an unbearable odor, and the third developed a leaking toilet. We eventually gave up on informing management, as no issues were being resolved. The entire facility was poorly maintained. The carpets throughout the hotel smelled awful, though thankfully a carpet cleaner arrived to address the hallway. The hotel was visibly neglected, with spider webs and dirt around every corner—definitely not up to the standards we’ve come to expect from this chain. We also encountered issues with our room keys, which inexplicably reset every day, forcing us to get new ones constantly. The laundry room was in desperate need of cleaning; my mom and I ended up using our own towel and detergent to scrub down the washers and dryers ourselves, and it was shocking how much dirt we found. After we finished, it was obvious that we had done a far better job than the staff. It’s clear that the employees here only put in half the effort, showing little care for the property. They could all learn a thing or two from the excellent service and upkeep at the Staybridge in Chihuahua, which puts this location to shame. Sadly, this experience has left us questioning whether this hotel chain can be trusted for consistent quality.
We always stay at the downtown one but there was some Confusion and we end up staying here nice and clean Breakfast was good the the only thing I was disappointed is the A/C the rooms we’re a little hot but still will recommend it
Great
N/A
Breakfast is delicious
Super nice rooms and location.
Super nice location, rooms were clean and spacious, would stay again for sure.
It was perfect
The sleeper sofa mattress is not comfortable for adults or teens. However, for children under five, it would probably be fine. The room with a full kitchen is awesome. Everyone was very nice and helpful, and the hotel environment was quiet. Breakfast in the morning is great. I like the weekend schedule change for breakfast availability. Thank you!
This property is incredible. The staff has been so helpful from day of arrival. So accommodating and responsive to what we need. Not to mention daily breakfast and three social meetings a week. The only bad thing is right next to interstate so hanging at the pool is noisy but we overlooked that because of everything else
Both nights, I, along with my colleagues did attend your networking event. That was awesome to have that option especially after a long day of meetings. We truly appreciated the amazing staff members that were running the event. They were so friendly and made everyone feel at home.
Great location, horrible room experience,
We checked in and the room given didn’t meet description purchased, the room give to us was two double beds not double queens, TV in living room was obviously a temporary one with no remote and a lot of the channels were not working. The kitchen was missing coffee pot, most of the silverware, pots and pans/dishes all things we didn’t want to be blamed for. Bathroom didn’t have shower curtain but over all the room was clean and cold. We complained to front desk and were given a new room with double queen beds unfortunately no matter what we did in that room it stay at a steady 72 degrees, the thermostat let us lower it but it seems like it never got cooler than that. We ended up getting fans from a Walmart to offset the heat because the room was uncomfortable to sleep at that temperature. Staff was nice and breakfast was good.
It’s a pet friendly hotel which is what we needed but NO GRASS TO WALK DOG IN. Inconvenient.
Good hotel and great staff
The facility was clean, the staff was very friendly, but I was very upset about some services. I was told that there was a shuttle service to the airport and I signed up for the shuttle and checked twice with the hotel staff to make sure it was confirmed. When I came down to be taken to the airport, I was told by the gentleman at the front desk that it had not been scheduled and this was happening more frequently. I was upset that I might not make my flight.
Positive:The room was very clean, had a very clean kitchen area, a clean restroom, beds were comfortable although I prefer my pillows a bit more firm but I was still able to get a good night sleep. Cons: the a/c worked great in the living room area but I don't think the a/c unit was strong enough to reach into the bedroom. If I didn't leave the doors open to the room it would get kind of warm but if you prefer your door open the a/c should reach into the bedroom. Also I wasn't able to connect my ps5 to the wifi, not a big deal but still would have been nice to play a little bit while I was there.
Great stay very comfortable. Amazing breakfast and spacious
Rooms were great, pool was well maintained, staff was very friendly, breakfast was amazing with a changing variety daily.
One night
Great stay, the rooms were clean and in great condition. Front counter service was excellent, the lady in the front made the check in process quick and easy.
Very pleasant stay
Great property. Safe and clean. Near great restaurant.
Staff is nice and the hotel itself is great, but both times I’ve stayed here it takes an additional 30 minutes to an hour and a half to check in.
Staff was amazing!!! Rooms were comfortable and roomy!!!
Staff was professional and very accommodating.
This was one of the best hotels we have stayed at in a long time !
Staff was great! Property could use some work. I chose the suite (which was a little extra) and the bathroom door did not close properly, and bathroom drain was super slow, and it didn't quite look like it was cleaned properly either.On the plus side, it's right next to North Star Mall. On the not so plus side, there is no airport shuttle despite it being right next to SAT Airport. Not a bad hotel overall, but the price is not right for what is offered.I can't stress enough that the staff was absolutely amazing and I wouldn't mind staying here in a pinch, but the cost is too high for what you get.
I give this hotel 10 stars. Really clean & the pool was amazing, my daughter loved it. Also, loved that we had restaurants and the mall walking distance. Will definitely be back here if I ever come back to Texas.
Family friendly
Nice and friendly
Ok
Service was not great compared to other Staybridge hotels and the hotel seems to be getting worse in its condition.
Pets allowed
There was a dog howling for 3 hrs, couldn’t sleep.
El hotel Tiene una excelente ubicación, los cuartos están bastante buenos, pero a mí me hubiera gustado que el baño estuviera más grande y más limpio todo el área de los elevadores. Pero en general, estuvimos muy a gusto en este hotel
Great customer service! Loved the room and enjoyed breakfast. Can't wait to revisit.
Travelled with 4 children. Room was comfortable and clean. Pool is in 3rd floor, although we could not go as it was a bit cold and raining. Breakfast was great, had variety and a lot of fruit and other healthy snacks. The hotel is very close to a lot of venues. Has an enclosed area for parking however, may be very limited and may have to find parking in front of hotel next to some restaurants. Other than that it is a great place to stay.
The water from the shower was either too hot or too cold. They didn’t acommodate for it nor compesate for it. When I called them, they hung up on me. I had always have a great experience there until now.
Home away from home
We loved our stay! The employees were completely wonderful, the breakfast was amazing, our stay was fantastic. Thank you for providing us a safe comfortable room for our stay while in San Antonio, we definitely plan to visit again.
Hotel was fine. Not a lot of options in walking distance
Very nice stay.
Great place to stay! Clean hotel and friendly and helpful staff. Location was in minutes from everywhere we wanted to go.
It was ok for the price
It was a very good experience
Recently remodeled. Ge stainless steel microwave, refrigerator, dishwasher and 2 burner radiate heat stove top. Pots, pans, cooking utensils, dishware and silverware. 2 New Samsung HDTVS I believe they are 50 inch. 1 in living room and 1 in bedroom.Cable was also high definition.COLD and I mean real cold A/C in living room and bedroom. Beds and pillows extremely comfortable. Instantaneous hot water and plentiful. Pool was heated and wonderful. Our new hotel when visiting San Antonio. Book this hotel you will not be disappointed..
Enjoyed our stay. Staff was kind and helpful. Clean and met all our requirements. Would def stay here again!
Convenient area. Easy to get to and very clean rooms. Staff is wonderful. Had a great visit
TV wasnt working in the room for our week stay. Room smelt like urine.
Nice Hotel, spacey room
Not enough secure parking!!
Highly recommend
My family and I had a great time staying there this past weekend. Staff was friendly and their breakfast buffet was superb! Comfortable beds and the heated pool was a plus since it was a little cool during our stay. Will definitely be back!
It is a great value.
Large spacious room
Large spacious room. Found a clipped nail on the table and hair on sink but otherwise room was cleaned. The breakfast is pretty good. Parking is a bit of a problem as hotel does not have enough parking and guests have to park in restaurant next to it.
Nice location. The room is clean. The room is not well soundproofed.
The room was really large and comfortable. It had a pretty good breakfast served each morning.
This property had a lot of out of order signs, coffee pot, an elevator which made wait times extremely long, and the front door entrance card reader for after hours. There was also a cockroach called front desk and they sent someone to spray bug spray. I will not be returning or referring this hotel to anyone.
Na
Great experience. Clean and spacious room and clean property. Staff was great as well! Will definitely be staying at staybridge again
This is a very nice suite hotel in a great suburban location. Unfortunately Expedia made an error booking us into a standard king suite when we booked a handicapped accessible suite. Since a handicapped accessible suite was not available we decided to try the standard suite. This worked out very badly due to lack of handicapped bathroom so we moved to another hotel the next day. We had some difficult finding the hotel due to limited signage.
Not soo perfect after all.
Everything seemed great until i walked in the restroom there where stains on the door the walls. At that point i had to disinfect everything in that room.
I canceled my room and they ignored me
The room was dirty. The dishes had visible dusty on them and needed to be washed prior to use. The room needed maintenance. The doors to the bathroom and bedroom had painted peeled off the doors and needed to be cleaned and repainted. Two of the three elevators were out of order.
We stayed here for 3 nights for our son's BMT graduation. Although checkin and checkout was easy; close to airport, that was about all that was good. Our room was set at 75, we turned it down to 70 & the AC never kicked on. Our room eventually reached 79. Our towels were never replenished during the day. Room seemed very used with dings and marks on the wall and floor.
Nice, clean, room was big and comfortable Breakfast delicious
We had a great experience at Staybridge. Only issue was one working elevator. The room was clean and very pretty but the beds were a bit uncomfortable. Other than that, we enjoyed our stay. Will definitely stay here again.
It was clean and convenient to where we needed to be
Clean property. Parking at night time can be challenging as there are not a lot of spots and you may have to park at the restaurant next door.
It was a great weekend stay here, everything was wonderful.
Good location
Great hotel, great location
We were very pleased by the size and cleanliness of our room. The parking left much to be desired but it was easy access to everything in San Antonio. Our bathroom sink was as clogged and held water for several minutes. The free breakfast was extremely well appointed. Would book again.
Great hotel… confortable beds, and good breakfast! Would stay here again…
Honest review
If you’re staying here DO NOT arrive late in the evening. We arrived after 9pm and there was ZERO parking in the gated parking lot. We were told we could park behind the steak house, but the concierge “didn’t recommend it because a lot of cars get broken into.” There was evidence of broken glass in the parking lot as well as a few sketchy people riding around on bikes late with backpacks on. This is also right off a freeway with a bus station out front. Just be mindful and don’t leave anything of value in your car. The room was fine. It looks like the Reno wasn’t fully completed(doors not painted/ damage to wall in bathroom that wasn’t patched) and our bathroom door didn’t stay shut unless you lifted it up. Our key card was also disconnected in the middle of our stay so we lost access to our room and had to have our key reset. Breakfast was fine, but we opted to buying breakfast elsewhere our 2nd morning. Staff was friendly. We will not be staying here again due to parking and location.
Friendly and attentive staff. Clean room
Spacious clean suites. Very convenient and comfortable
Nice older place. Needs some updating. Had hard time finding it because its tucked in off of frontage road with only one entrance. Breakfast at 9am sunday was picked over and person couldn't keep up. No plastic forks and no juices were available. Taste was good however. Room was plenty of space. Loved that. Would stay there again.
Crackhead kept coming into the lobby to get free water/coffee. Staff had a shouting altercation with him, resulting in water being thrown, profanity, etc. Was scary. Sitting in the lobby for an hour and a half waiting on my room to be ready, I had a front row seat to the crackhead show.
The property was clean and the rooms spacious.
Do NOT stay here!
The front desk person was really nice, and the lobby looked great, but that is where the fun ended. The elevators were clearly old and not maintained, there was blood splatter all over the floor outside the elevator on eighth floor, the hallways had lots of trash and other debris, clearly not ever vacuumed, there was tons of hair all over the shower walls, dirty silverware in the drawers and the rest of the place was just torn up! Oh and I was in a handicapped room and they placed the door plackard right in the way of the disabled level peep hole. The bed was soft and clean, but I spent the whole night having nightmares about staying in a dirty hotel. All the photos are from my cell phone. I think this place was probably a really old motel that someone bought and figured they would spend the very least about if time and effort, so shoddy work, and rebrand as something new. It’s not, just don’t do it.
Everything was perfect
Great
The staff was very helpful. We got a free upgrade and had a full kitchen the full size fridge was great. We stayed for 2 day and enjoyed San Antonio. It was close to the Rodeo and The Market place
We had the 1 bedroom suite room, room and bed was comfortable. Down side is that we found a used condom in the closet, bedroom TV wouldnt work, and the smell of pot going inside the room as it is. Bed also had blood stains - they mentioned they would refund deposit but havent releases funds in 7 days after our stay. The front desk person showed concern about our complains but thats it.
Love staying here
Great stay nice and quiet
Terrible
Great rooms super clean
Breakfast was not ready as mentioned Said it would take about an hour Had to leave the premises for breakfast
Everything excellent just breakfast saw on the floor one little cockroach Other tan that excellent
Front deck staff was very polite and friendly.
Very nice spacious rooms and great breakfast
I was double charged and till date no money has been received
A good location
Would recommend this property, clean rooms and halls, soft beds and pillows and Dove brand toiletries which I love!!!
Almost Fantastic!
Loved the room, hate the shampoo and soap installed high on tub wall, not accessible for us bath takers, and then I saw a curly hair on the handrail:( otherwise so good…. Still recommend for families
Staybridge Suites San Antonio by IHG | Hotel in San Antonio | Travala.com
The hositality was excellent.