Some one in the housekeeping stole my new duty free cigarettes big pack from my room, only found out after I left. Very bad 😡

Great for 4 nights in NYC! A little off the beaten path and in the garden district which was fantastic. Super walkable to subway and lots of attractions. Great view of city from our room. Very clean and comfortable.

I really enjoyed the view

The only downside were waiting times for the elevators.

good value for money. clean.

Great stay in this property. Staff could not be more helpful

Nice hotel

Great location

Great location, facilities are Ok, breakfast could be better. Price is Ok.

I enjoyed the courtesy of the personnel and the accommodation of the rooms

Everything was excellent, only pet peeve I had was waiting a couple minutes for the elevator in the mornings but besides that everything was solid I highly recommend

We stayed 7 nights at the hotel and at all times they made us feel at home. The staff was extremely attentive and concerned for us, the facilities are modern, and the hotel is located in a central area that allows you to move around New York without any problems. The rooms are small, which is normal for the city, but they come with all the necessary services, and the staff is always there to help you with anything you might need. The breakfast buffet is also an advantage for those looking to recharge their energy before heading out to explore the city on foot. Our trip coincided with my daughter's birthday, and Jamella, from the reception, had the kindness to decorate her room with balloons and surprises for the occasion. Despite the distance, they made us feel at home and very loved. We hope to return soon

Modern hotel, gr at location, stunning views and complimentary breakfast.

Great stay in January

Our 2 doubles room was tight, as most are in the city, but it had everything we needed. The beds were comfortable. The little closet was big enough to hang our bulky coats. Our view from the 26th floor was amazing! The staff was courteous and helpful. Would definitely stay here again.

My husband and I really enjoyed our visit

Excelente locación, seguro y comodidad

Me encanto la locación todo esta muy céntrico y la vista desde mi ventana, nos quedamos en el piso 34 el bufet del desayuno estaba muy completo y variado. Limpiaban nuestros cuarto todos los días, los cuartos son pequeños pero cómodos quede 5 días en total Definitivamente me gusto y me volvería a quedar aquí

Good value. Friendly staff.

Friendly staff

The area is amazing, you don't even need to take public transportation to see main attractions. The train station is 3 minutes away. The hotel and bedrooms are updated and everything is very clean. I got a room with a view and honestly, it was breathtaking. Just keep in mind that the rooms are very small, and a double room is for 2 parents and a small kid. The rooms are not suited for 4 adults. The only thing I didn't like was that the breakfast was kind of chaotic and there wasn't much food left by 9:25. Overall, the hotel is great, I would stay here again in the future.

great service

great service

I enjoyed staying at Springhill Suite with my daughter. I can’t complain too much because we literally just slept there for the time we visited. The tv was strange and when we tried to watch Netflix it immediately turned off, service never came to check in it. It’s not a big deal, but for someone else that’s staying there it may be an issue. Otherwise, it was great!

Great location for access to Penn Station and walkable to Times Square. Friendly staff and great breakfast at a reasonable price.

The location is perfect you have a lot option to go

The rooms are very small and the barn doors do not have complete coverage for the bathroom.

Christmas in NYC

Staff were super friendly Rooms clean, housekeeping did a great job every day. Great location. The downside for us and the reason we would not stay here again is the room and bathroom are just far too small with no storage space.

I liked the proximity to everything in NYC. Staff was great. Very good free breakfast. I didn’t like that it was too small, water spills from shower to the bathroom floor. Air conditioning wasn’t clean when I checked in and it wasn’t working properly throughout my stay.

smallest rooms in the city

Great location, though very small for a four-member family. I don't recommend more than three people (two adults and a little kid) in the rooms.

W

Great retreat!

We enjoyed our time here. Although small rooms all of us slept well and it was quiet. Location was great. We really enjoyed our stay.

Good quality vs price

no slippers. bad smell in the bathroom. but very convenient to everywhere.

Great property.

Good option in Mamhattan, closento the Empire State and the Garment District. But rooms way too small. They should advise if families of 4 want to stay there. The rooms are for a couple with a little kid at the most.

Excellent

Great hotel!

When we arrived to our hotel, we had an upgrade on our room and our room faced the Manhattan skyline. It was breath taking. The check in was fast and easy, the hotel was very clean, breakfast was good and well organized. Would definitely recommend this hotel and stay there in the future.

My family really enjoyed our stay at this property. The staff was very accommodating even when my mother was in a wheelchair..

average

Ok

Everyone was helpful and friendly, rooms were clean and comfortable. They really made the effort with the Christmas decorations- very special. Special mention to the breakfast seating manager- she was slick and organised- Thank you

The flower district

Good service.

Great experience!

Very good and reasonably priced hotel in a very convenient location, easy walk to Penn Station, PATH trains, multiple subway lines, Time Square, Chelsea, and much more. The view from the city view rooms are spectacular, and the staff were very friendly and helpful. Lots of options at the complimentary breakfast.

Will come here again!

Lovely experience all around! Clean, affordable, professional.

Tout était parfait !!

We enjoyed 4 nights stay and had no issues at all! We were greeted by kind staff “Ashton” who was very welcoming and made sure to give us a room with a fantastic view for our first trip to NYC! The elevators were super fast and even being on the 44th floor we never waited long. The breakfast staff were all super kind and on point with organization! Hotel was in walking distance to everything we wanted to explore and we felt safe were ever we walked. The street literally comes to life during the day with beautiful plants and flowers up both sides it’s like you are in your own oasis. I would definitely recommend to others and I would stay here again.

The hotel was very clean and surprisingly quiet for being in the city. It was centrally located for everything we wanted to do as well

Beautiful and convenient room. Fine breakfast. However, my room was nearby a corridor and nice in a while there was a noise from there such that would woke me up again and agin. The coffee machine had a defect the boiled water could not transfer to the filter and the replacement had same defect. Staff was nice and proposed taking off 50 without me asking for that.

Great stay at this hotel! Clean rooms and many complimentary offers like coffee and tea, decent free breakfast options. The elevator wait can be a lot due to the amount of rooms and floors, but the stay her was nice - close to great shopping & restaurants.

Very nice place

El hotel está muy cerca del Penn Station y las atracciones más populares se pueden recorrer a pie. El personal es muy amable y hablan tanto inglés como español. La vista de mi habitación era maravillosa. El desayuno estuvo bastante bien. Nos resguardaron las maletas antes del ck in y luego del ck out lo que nos permitió disfrutar un poco más la ciudad. Me hubiera encantado un poco más de espacio en la habitación es muy compacta pero tiene todo lo necesario.

it was located perfectly to FIT

Don’t bother with breakfast - huge queues to get in to eat and then pretty poor food choices. Not enough lifts for the size of property. Could be waiting 5 minutes or more to get a lift down from 34th floor. Don’t use the travel concierge desk in the lobby - ordered a taxi to airport and ended up sharing a minibus and having to pick up people on the way. Wasn’t told about this and journey to airport ended up taking 2 hours.

Long wait for elevator, no table for breakfast, very noisy AC

Perfect!!!

Great

Staff was very friendly and accommodating

The property and the room were clean. Staff was very friendly and helpful. Location is great, very close to Times Square and all tourist places were 15-25 min cab rides away. Uber was easily available right from the doorstep of the hotel, without having to walk to any corner or other pick up points. The breakfast options were good but felt like they could have more staff around especially during the busy times.

Pleasant stay

The room was so small. I understand it’s New York and space is limited but wow, I wasn’t expecting such a small space. Room was clean, breakfast was decent. Hotel staff was pleasant. Area was pleasant

The front desk staff and the baggage holders were very professional. The hotel was very clean and modern. I would definitely recommend staying here.

Area very accessible to everywhere

Breakfast on Sunday was a complete cluster. Too many people to serve, line 1 hr . We did nit eat at the hotel. Saturday was not much better. Definte opportunity to serve us better with breakfast

The stay was good, good location and the hotel is well organised and having the breakfast on site was a real bonus and it was adequate. The cost is an issue for me though but it was certainly in line with the other hotels in the area.

Was centra location from area I wanted to see. Got high floor with great view. Staff was helpful. I would recommend this hotel.

The rooms are very very very small….

James at the front desk is amazing! We needed to change rooms and were able to move from 1 room to another very easily with James's help! Please recognize him for his outstanding customer service!!!

Manhattan NY trip

The staff were friendly from the check in to the maintenance and kitchen staff. I would definitely stay here again. The free breakfast was excellent with lots of options. Hallways a bit small, but otherwise very nice and clean.

Enjoyed the property and staff

Excellent

Overall great location and excellent staff that is customer friendly.

Breakfast was disappointing with long line and not even wheat bread!

Thanks

The staff were wonderful. The furniture in the room was poorly arranged. There was barely room enough for a person sleeping on the right side of the bed to stand up. The night stands were either too bid or two small. For example on the right side of the bed there was a tiny round table. A small square one with a shelf or two above or below would have made more sense.

Well located in the flower district and easy walk to Times Square, Empire State Building. Rooms are very small but clean. Service was good as was breakfast.

excellent location staff very pleasant and helpful location in Manhattan notwithstanding, rooms were a bit small overall good stay

In the flower shop district

The hotel is in an amazing spot walkable to the majority of nearby cities super close to the subway station! The facility is clean, friendly staff, and breakfast is really good! The hotel is in an area known for flower shops so it is a busy area and always full of flowers. The rooms are a bit small but it is to be expected staying in NYC and the city view is amazing! The check-in and check-out process was super simple and they held the bags for you if needed. They also have a scale if you need to weigh your luggage before leaving.

I’m a Bonvoy member and always love Marriott’s room but was surprised how small are the rooms in this property!!! I’m not just use to smallest space from hallway to the rooms bathroom. The bed and linens still great!

Cute, great views, great free breakfast, professional and pleasant staff.

Stayed one night and it was good. Close to everything.

The shower room door was broken, so I always had a watery floor every time take a shower. The complimentary breakfast was terrible. The egg was cold. It was like just a local supermarket. However, there are so many good restaurants right in front of Hotel.

Amazing hotel with views and great location!

Amazing hotel with great views on higher floors, friendly staff and excellent location. The bathroom setup in the rooms is interesting (sliding door) but it is the best use of the space for the rooms, as the rooms aren't large by any stretch, but we found ours comfortable and cozy for the 2 of us. Breakfast was great as well with a decent selection everyday (selection varies from day to day) as well as suprising range of Gluten free options which was a pleasent surprise for one of us (being a celiac). Do note as other reviews mention, breakfast can get busy during peak hours, but we found arriving as early as possible each day worked better for us. Staff interactions were always friendly and helpful. There is the option to leave your bags with the hotel on checkout (free of charge) and they even can organise private transport (or shuttle) to local airports for what we deeemd a resonable rate (a little more expensive than a cab but we found it a much more friendly experience) Overall great stay and would seriously consider staying again for future visits!

The front staff was super nice . The only issue that I had was that our towels were not cleaned properly, because they had stains. But overall great stay

The manager was very accommodating with me and my family

Great stay! Looking forward to staying there in the near future.

Great hotel!

Amazing !!! All staff are very friendly, the hotel is clean and cozy, my room had a wonderful view, we will definitely be back soon!!!!

Nice hotel in the busy area

Very busy area, room was small but accommodated 4. Has microwave oven too.

I liked the kindness of the staff and views I didn´t like that at night surrounding area didn´t look very safe, although we did not have any problem

Had an excellent stay. Rochelle at the front desk was amazing! Room was in the 43rd floor with an amazing city view. Breakfast was great too. Will definitely be back again!!

There were roaches

Newer hotel with horrible AC issues

I booked 2 rooms. One through hotels.com and one through Marriott site. The room booked through hotels.com was a nightmare. We had to switch rooms two different times during our 3 night stay. Both were AC issues. Brian Night CSR was a jerk. I do appreciate Christy who tries to help us. The last day I spoke with the AGM and he gave me a refund for 1.5 nights and saa d he was also giving me 25,000 bonvoy points. I never got the points. They definitely treat you differently when you use their website over hotels.com.

The hotel was really clean, the receptionists were nice. Overall, we had a good stay.

NYC

Location is great for walking to local sights. It’s in the floral district so the smells in the morning are lovely! Service at check in was non existent- asked for ID and told me to insert my credit card were the only words spoken by Brian— but all other staff were so kind and helpful. Room/BR was small (as expected) but clean and had microwave and fridge, which was great! The gym was a plus as well.

Nice staff, great area but rooms were too small

Nice rooms in small space

Room was small, very tight walking space between bed and walls. Otherwise was very clean and needs were comfortable.

NYC on business

Good hotel. Comfortable and spacious rooms. Recently renovated. Avoid the rush hour in the morning. The elevator takes forever during the rush hour. Otherwise a good hotel

Hotel was average line for breakfast is unbelievable

Service was excellent

Great location and clean hotel!