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19 Jun 2025
Thursday
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20 Jun 2025
Friday
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2 Adults - 0 Child
1 room

Sonesta ES Suites Houston Galleria
8.0

Excellent

925 Guest reviews

8.0
Excellent
925 Verified Reviews
Read all reviews
Cleanliness8.2/10
Service8.6/10
Comfort8.4/10
Condition7.4/10
Amenities7.8/10

5190 Hidalgo St, Houston, United States of America. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
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Hotel Description

Located in Houston (The Galleria), Sonesta ES Suites Houston Galleria is within a 15-minute drive of Houston Zoo and MD Anderson Cancer Center. This hotel is 8 mi (12.8 km) from NRG Stadium and 8.3 mi (13.3 km) from Toyota Center. Make yourself at home in one of the 93 guestrooms, featuring kitchens with full-sized refrigerators/freezers and stovetops. LCD televisions with satellite programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

Professional property host/manager

Pets allowed

Pet max weight (per pet) in kg is 14

Pet max weight (per pet) in lb is 30

Maximum number of pets per room 2

Service animals are allowed

Service animals are exempt from fees/restrictions

Pets cannot be left unattended

Check-in from: 4:00 PM
Check-in by: anytime
Minimum check-in age: 21
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property uses a professional cleaning service
  • Contactless check-in is available
  • Contactless check-out is available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
Special Instructions
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
  • Safety features at this property include a smoke detector
  • This property is professionally cleaned
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Minimal age
21
Optional fees
  • Pet fee: USD 75 per pet, per week (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Accessible facilities

Other

Elevator

Barbecue grill(s)

Laundry facilities

Garden

Free breakfast

Safe-deposit box at front desk

Multilingual staff

Picnic area

24-hour front desk

Business center

Grocery/convenience store

Wheelchair accessible path of travel

Wheelchair accessible parking

Assistive listening devices available

Braille or raised signage

Free reception

Number of outdoor pools - 1

Snack bar/deli

Free self parking

Pool sun loungers

24-hour fitness facilities

Terrace

Hotel reviews

8.0
Excellent925 Verified Reviews
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Cleanliness8.2/10
Service8.6/10
Comfort8.4/10
Condition7.4/10
Amenities7.8/10
10/10
Exceptional
Tara, 14 Mar 2025
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Everything was so nice!

8/10
Excellent
Joe, 14 Mar 2025
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Property is undergoing upgrading. Will likely be an excellent stay after upgrades.

10/10
Exceptional
Mike, 11 Mar 2025
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The only thing is there is a very late night bar across the street that was extremely loud until about 4 AM. If you’re sensitive to noise, make sure you ask for one of the back rooms. It might be better?

10/10
Exceptional
Henry, 08 Mar 2025
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Great stay

2nd stay at this location. Beds are very comfortable and air conditioning worked great. Loved the breakfast.

10/10
Exceptional
Nelson, 03 Mar 2025
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Everything was perfect ! Till the moment the keys weren’t working and had to go twice to frond desk for the same issue

8/10
Excellent
Adam, 03 Mar 2025
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Nice

4/10
Poor
Paulina, 01 Mar 2025
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They have a parking permit required to be on your dash No Tape to secure the permit (1/4 piece of paper), property takes down your car make, model and license plate to verify Hauled car away, lost 4-5 hours and property management said our fault and to pay the tow company $250 Took over an hour to get a manager to call, and manager said our fault the permit was not seen by Tow company, so pay the tow Informed management, we are your customer and you are a franchise with what could be fraud Management acquiescing called the tow company and verified the auto make, model and license plate were registered at the hotel Parking permit was in the defrost vent…but day lost and stress…so stupid and preventable with larger parking permits, hanging ones for mirrors or a piece of scotch tape

10/10
Exceptional
Christopher, 26 Feb 2025
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Excellent affordable site with everything you need.

10/10
Exceptional
Stephen, 26 Feb 2025
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Location was good. The property needs to be renovated

8/10
Excellent
Joe H., 24 Feb 2025
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Good Stay

This is a very nice hotel and good for extended stay. Located across the street from two very nice bar and grill establishments. I was puzzled as to why the two televisions in the breakfast area were out of service. I asked the front desk and she knew about it. She didn't know for how long. I asked if the manager knew, she said yes. Hopefully the manager will address this as soon as possible.

8/10
Excellent
Daisuke, 23 Feb 2025
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The room was clean and the staff were great. Free breakfast was a plus! The only downside was the ongoing construction. The hallway carpet being completely removed was quite alarming. Other than that, it was a great stay. Look forward to the remodel.

6/10
Fair
Joshua, 21 Feb 2025
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No hot water on a cold morning.

10/10
Exceptional
Cristina, 20 Feb 2025
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It was a great stay! Staff was very welcoming and helpful. The parking was extremely easy. The suite was spacious. Housekeeping came everyday to clean the suite and give us fresh towels.

6/10
Fair
lawrence, 17 Feb 2025
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Bugs in the room

4/10
Poor
Robert, 15 Feb 2025
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Very outdated and felt run down and cheap.

10/10
Exceptional
julio, 14 Feb 2025
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good location for shoping

10/10
Exceptional
ROBERT, 13 Feb 2025
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Nice rooms.

6/10
Fair
Verified traveler, 12 Feb 2025
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Mediocre

Check in was easy. Rooms ok. Toilet sits very low. Not much water pressure and its not hot. Breakfast was good and a good variety of choices. Milk needs to be kept on ice as it was room temp and was sour. Not great but not awful.

10/10
Exceptional
nora elia, 11 Feb 2025
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everything was very good, them are remodeling all the common areas, parking so good breakfast so good staff so good I want to thank to Marisol, Ray and Tom for doing very good them job, Ill back as soon as I go to houston again. thanks!

10/10
Exceptional
Haeli, 05 Feb 2025
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I would choose to stay here again if I return to Houston.

10/10
Exceptional
Christina, 05 Feb 2025
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Stellar Stay at the Sonesta! Thank You for making my trip Completely Comfortable!

10/10
Exceptional
Anne, 03 Feb 2025
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Pre cruise city break

Stayed here before a cruise & location was excellent! Great service from the staff. Nice room with the most comfortable bed we’ve ever had!! Huge car park & good breakfast included! What more could you want??

4/10
Poor
Keon, 31 Jan 2025
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The property didn’t have any hot water

8/10
Excellent
Patrick, 30 Jan 2025
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Convenient hotel choice near Galleria. Hotel was experiencing a hot water outage when I arrived.

2/10
Poor
Airreka, 29 Jan 2025
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The property is disgusting

2/10
Poor
Latasha, 28 Jan 2025
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No hot water

10/10
Exceptional
Esmeralda, 28 Jan 2025
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Property is in maintenance mode. The Hall ways are being painted. My outlet in the bathroom did not work. Needed for blow drying. the room was very clean and comfortable. Well stocked.

4/10
Poor
Nicholas, 28 Jan 2025
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There was no hot water at the hotel for the shower. The hotel didn’t even offer an apology.

4/10
Poor
Jennifer C, 28 Jan 2025
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No hot water, no A/C, We had to be moved rooms.

2/10
Poor
Jean, 27 Jan 2025
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This was a terrible experience. The hallways on every floor were patched up and there was a huge smell of marijuana on the third floor. I got transferred to the first floor and my room had mold in the corners by the bathroom. There was no hot water for three days also. This was very uncomfortable and unpleasant to say the least. I do not recommend this property by any means.

4/10
Poor
Kirk, 27 Jan 2025
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They didn’t have hot water and it’s in the middle of January, we ended up having to stay at another hotel down the road. It wasn’t the employee working the desks fault, I felt bad for him. He was extremely apologetic and gave us our money back. It looked they were in the middle of updating also, so it might be ok in a month or so. But it wasn’t great for us unfortunately.

2/10
Poor
Amir, 23 Jan 2025
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Worst Stay Ever! I am extremely disappointed with my recent stay at the Sonesta Hotel in Houston .From the moment we arrived, it was clear that this hotel was not up to standard. First of all, there was no hot water throughout our entire stay. This was incredibly frustrating as we were unable to take a single shower. We immediately complained to the staff, but they were completely indifferent and did nothing to resolve the issue. The staff was not only unhelpful, but also disrespectful and unresponsive when we tried to discuss the matter. To make matters worse, the room had a terrible smell, which we traced back to the kitchen sink. It smelled like sewage and made the living room unbearable to stay in. It was extremely unpleasant, especially after a long day of travel. Additionally, the bathtub in the bathroom was outdated and unpolished. It looked like it hadn’t been properly maintained in years. The furniture in the room, including the couches, was also a huge disappointment. Both the room and the lobby had old, uncomfortable furniture with broken springs, making it nearly impossible to relax during our stay. This hotel clearly does not value its guests or take any responsibility for providing a clean, comfortable stay. I will not be returning and highly recommend that others avoid this place. It was a nightmare from start to finish.

10/10
Exceptional
Mia, 23 Jan 2025
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N /A

10/10
Exceptional
katrina, 22 Jan 2025
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Very nice suite! Very clean and comfortable. Best of all, handicapped accessable bathroom!

4/10
Poor
Verified traveler, 22 Jan 2025
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Bad experience

The hotel was going through a renovation but no one told us before booking. The overall feeling was that it was dirty, smelled bad, and you could hear the neighbors as if they were in your room.

2/10
Poor
Ahmad, 20 Jan 2025
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There was no hot water during our 3 night stay

8/10
Excellent
Christopher, 19 Jan 2025
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The pictures online were definitely taken when the place was brand new.

10/10
Exceptional
Gerhard, 19 Jan 2025
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Good location, near Galleria/uptown: Free parking!

2/10
Poor
Bernal, 18 Jan 2025
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In very bad shape, dirty. Lack of maintenance. Hotel staff mentioned that it is in this condition since long time ago

10/10
Exceptional
Tiffany, 18 Jan 2025
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woderful place

6/10
Fair
Cody, 14 Jan 2025
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Could use some work - place is not kept up well.

6/10
Fair
Qinan, 13 Jan 2025
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Wifi is too bad and refrigerator is old with noise

8/10
Excellent
Monica, 13 Jan 2025
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For the price was a great stay!

8/10
Excellent
Kathy, 12 Jan 2025
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I’d like the convenience of parking to the proximity of the room. I did not like the smell of stale cigarettes.

10/10
Exceptional
Aseel, 05 Jan 2025
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Great

10/10
Exceptional
Marina, 29 Dec 2024
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Thank you for the great service!!!

8/10
Excellent
Taneshia, 28 Dec 2024
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The staff was friendly and accommodating

10/10
Exceptional
Cecilia, 27 Dec 2024
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Amazing beds very comfortable only thing was my room limited to one roll of toilet paper and had to ask for more and was under construction in the hall ways but besides that so comfortable so worth it

8/10
Excellent
Lenny, 20 Dec 2024
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Galleria accessible

Location is very convenient. Room was a bit above average but it is worn around the edges but was very comfortable. The hotel must be going through some renovations as the hallways were all plastered or missing paint. Hope that is the case. But overall, if the location by the Galleria is a must this hotel was very suitable.

6/10
Fair
Rita, 18 Dec 2024
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Lackluster

Was expecting a more upscale experience from the property photos. The rooms were dated, though the bed was quite comfy. General public area needs much improvement. Heavy patch work in the hallways. I saw no evidence of ongoing paint work or even smelled paint. Hot water for showering was inconsistent. Housekeeping staff was excellent! Unfortunately, I am "one n done" with this place.

8/10
Excellent
Deandra, 17 Dec 2024
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Two min walk to the mall CVS tj maxx ulta beauty...very convient for lyfts...The door you could see through the cracks... front desk staff sooooooooo amazing

6/10
Fair
Salim, 13 Dec 2024
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Rooms are comfortable and location was great. Front desk customer services was absolute terrible

8/10
Excellent
Verified traveler, 12 Dec 2024
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Very run down property but the cost was good

10/10
Exceptional
Peter, 12 Dec 2024
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Excellent value for money

Amazing. Very good value for money. Clean, quiet, next to restaurants and the Galleria shopping mall

8/10
Excellent
Vinka, 10 Dec 2024
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Buen desayuno y la habitación comoda

8/10
Excellent
Jay, 09 Dec 2024
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Place was cool, seems like they are working on the place. But the staff is nice

4/10
Poor
Mikkel, 09 Dec 2024
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Cheap hotel stay for good reason

Hotel was appealing in lobby and that’s room was decent. Hotel was obviously under going some renovations and in the week we were there, no progress was made. Room itself was nice enough, but after the room hadn’t been cleaned, we contacted the front desk and they claimed we had the “do not disturb” sign on our but, which we did not.

8/10
Excellent
Charlene, 02 Dec 2024
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The place is undergoing a remodel. Walls in hallway have lots of spackle and I’m sure they’re about to get painted. Otherwise, very nice. Clean, Ample rooms with kitchenette.

10/10
Exceptional
tyler, 29 Nov 2024
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It was cool

8/10
Excellent
Sidney, 27 Nov 2024
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For the holidays, the resort should have been ready. Hallway walls still with plaster and chipped paint on them did not give it such a welcoming feeling

8/10
Excellent
ALFREDO, 26 Nov 2024
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Close to galleria and it's clean. 2nd shift employee needs a happier face. It seems that it's hard for him to smile or he's been working mostly graveyard. Regardless, he needs to be reminded that he's one of the customers' first impression. Sonesta needs happy faces all the time. Thank you.

10/10
Exceptional
Roje, 26 Nov 2024
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The hotel & room was very clean, nice staff!

6/10
Fair
CLAUDIA RUIZ, 25 Nov 2024
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Great location, looks like had lots of water damage on the ceiling, the carpet at the hall way on the 2md floor was so dirty, was a bad smell all the time at the hall way as well. Took so long to get hot water at the shower is a shame to waste so much water

6/10
Fair
ryan, 23 Nov 2024
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I would recommend

10/10
Exceptional
Mauricio, 21 Nov 2024
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Overnight saty for buisness meeting only

4/10
Poor
Verified traveler, 19 Nov 2024
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Not for me

The hotel is in horrible condition. There are paint spots all over the walls. It just didn’t look appealing at all. My air conditioner in the room didn’t work. Thank goodness is was a pleasant weather day in Houston, so it wasn’t unbearable. The room was clean as for as the basic, but there was left over hair from previous guests. That is a BIG ick for me. I thought that this hotel would be like the Sonesta hotel right off of the 610 loop, but NOPE! The staff were nice but that is the most good I can say about my stay. I won’t go back.

8/10
Excellent
ROBERT, 19 Nov 2024
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Room was fine. They DO need to paint the hallways.

6/10
Fair
Joseph, 19 Nov 2024
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I requested a two night stay and only one night was recorded. The desk guy said I'd have to do it again online for another stay. The hotel looks like its under construction , so i'll probably go elsewhere

8/10
Excellent
Karen, 18 Nov 2024
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I stayed in a king suite room and it was great for the price compared to other nearby hotels. The room was big and roomy and clean. The staff was very friendly, helpful and accommodating. The building itself could use a nicer appearance, the walls in the hall to get to rooms look run down and under construction. The elevator also looks old. At the end of the day this doesn’t matter as much as staff and room but it’s a thought we had.

2/10
Poor
RONNIE, 18 Nov 2024
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NO WAY STAY!

The hotel has not been kept up. Lots of repairs needed. It looks as if they have done NO maintenance in the last 5 years. All the Funiture is old and falling apart. Very Bad..

8/10
Excellent
Carla, 17 Nov 2024
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Great location. Our room was good except for the couch/hide a bed was very well used, needs replacing.

8/10
Excellent
G, 15 Nov 2024
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Ok. Friendly staff

10/10
Exceptional
Gina, 15 Nov 2024
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I love the location and the rooms are very large, clean and comfortable. Mine even had a kitchen. I found the staff extremely nice, and easy to work with.

2/10
Poor
Georgina, 15 Nov 2024
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Terrible hotel with old, worn our rooms in desperate need of an upgrade. Front desk staff were great, the only positive thing about this place.

6/10
Fair
Danielle, 13 Nov 2024
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The 3rd floor smelled like dog piss. I had to change my room to another floor.

8/10
Excellent
Nakisha, 12 Nov 2024
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excellent location rooms are nuce common areas under construction

4/10
Poor
Kendrah, 11 Nov 2024
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Rooms old and terrible. Paint chipped,moldy, renovating

4/10
Poor
Chris, 11 Nov 2024
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The hotel appears to be under some kind of renovation, but never saw anyone working during our 4 night stay. Very old carpet in need of replacement, extremely loud old ac units and every second day Trash dumpster pickup was so loud at 5 am that reminded me bombarding from my Iraq war service tours... One day we had a lady sleeping on the corridor outside our room which we reported to reception. Personnel was very nice and the highlight of the stay, therfore the rating of more than 1 star.

10/10
Exceptional
Yhoshabeth, 11 Nov 2024
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Every staff member was nice and friendly, Hotel is clean and well maintained. There are restaurants across the street and you can walk to the galleria mall.

8/10
Excellent
vanessa, 11 Nov 2024
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It is in a very good location. The staff is very nice. The halls are being painted. But the rooms are ok.

8/10
Excellent
Asha, 10 Nov 2024
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Its an older hotel, with the expected work in progress in areas. However, rooms are clean, spacious and functional. Front desk was helpful and friendly. I was able to request both an early checkin and late checkout. Breakfast was basic. Great location for proximity to Galleria. Would recommend.

2/10
Poor
Cesar, 05 Nov 2024
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very run down property. Hallway smelled of smoke. Roach motel feel.

6/10
Fair
Rainah, 02 Nov 2024
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The price was great for the location

10/10
Exceptional
Gloria, 01 Nov 2024
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The suite was lovely! There was a mall nearby so you could find some food but since Houston isn’t walkable in general, not much else. Breakfast was fabulous, salsa eggs and breakfast sandwiches were great!

6/10
Fair
Michiko, 31 Oct 2024
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It was under renovation and shower room was not good.,,

6/10
Fair
Kelly, 29 Oct 2024
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they were remodeling, so the asthetics were not impressive, but it was in a safe clean area, and I know it will look amazing when complete.

10/10
Exceptional
LaKenya, 25 Oct 2024
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Always a great stay

8/10
Excellent
lorenzo, 24 Oct 2024
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They are still fixing the outside from storms but other that great room

10/10
Exceptional
James, 23 Oct 2024
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Would go again

4/10
Poor
Roy, 23 Oct 2024
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This IS NOT a 4 Star Hotel An Extended Stay Sheetrock mud on the walls Dirty Elevator!

10/10
Exceptional
Verified traveler, 22 Oct 2024
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Awesome

I loved the room. I wanna live there.

8/10
Excellent
MEGAN, 21 Oct 2024
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This property on the outside & 1st floor was nice. The inside looks like it was still getting renovated still on the 2nd floor where my room was. But the room was fine and the service was fine Would stay again

6/10
Fair
jeffery, 20 Oct 2024
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It is an older hotel and we stayed in a suite that was not bad. The AC works excellent. It will freeze you out at night. The couch beds need to be replaced. Very outdated and not comfortable at all. Showers worked great with Hot water! Breakfast was ok honestly.

6/10
Fair
Marcus, 19 Oct 2024
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The place is run down and getting shabby. It appears to be in suspended renovation, with wet paint signs but no activity in it he week I was there. Carpet worn.

6/10
Fair
Tonya, 13 Oct 2024
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So first and foremost there was a hole in our ceiling and the smell inside and outside reeked of weed but we’re in Houston what can you expect lol. The staff was ok and the hotel in general was nice the room was clean the stove and fridge was great and the bed was extremely comfortable.

2/10
Poor
Maria, 12 Oct 2024
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The worst hotel I’ve ever styed in. Pictures are super misleading. The place looks like a crappy motel that ran out of budget in the middle of a renovation.

8/10
Excellent
Jan Kees, 11 Oct 2024
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Great location, very practical. Outside area very dirty, with guests throwing cigarette buds and BBQ wrappers on the ground. Toilet in room was leaking and after repair even worse. Corridors need TLC.

10/10
Exceptional
SREEMOY, 11 Oct 2024
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Warm Homely Stay

Amazing stay ! Wifi connection was poor 1st day , Sonesta team took care snd shifted to me another room Breakfast — please extend timing at least till 1030am . Will be very helpful for international travellers at least to get accustomed to timings My request for extension for additional 2hrs was declined , your team could have provided alternate solution if rooms were overbooked given that was a genuine & honest request

2/10
Poor
Austin, 10 Oct 2024
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Stay away!

Their pictures are deceiving. Stains on carpet, mold in bathroom, worn out furnishings, and hallway all patched up.

10/10
Exceptional
Linda, 10 Oct 2024
expedia-logo-v2.pngTraveller

The hotel staff are most helpful and courteous. The hotel itself seems to be undergoing renovations. The room we stayed in had everything we needed.

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