Sonesta ES Suites Houston Galleria

8.0

Excellent

925 Guest reviews

8.0

Excellent

925 Verified Reviews

Read all reviews

Cleanliness8.2/10

Service8.6/10

Comfort8.4/10

Condition7.4/10

Amenities7.8/10

Great spot. Walking distance to anything you could want.

Very peaceful stay!

It was really clean. The bed was just wonderful. Kitchen said fully equipped and it actually is!!! Two TVs was great so my child and I could both watch what we liked. The breakfast had alot of options. We didn't get to enjoy the pool it was raining, but it looked nice. We will be going back for sure. It was a very smooth peaceful stay!!

The property was undergoing renovations during our stay. This renovation was not disclosed when we made the reservations.

Roach Infestation

I have never stayed in a property with as many cockroaches in the room , they must have an infestation , it was bad . I even told the front desk on the first morning and he said he would have maintenance do something to the room , the second morning was worse , I gave up killing them . I would have moved out but the Rodeo was in town so rooms were $$$ and scarce. They comped me one night , in hindsight it should have been two. I travel and stay in hotels a lot , this was hands down the worst , I can handle a bug or two but this beyond that . They came out in the morning , if I had seen them in the room when I checked in I would have taken action then. Room 418 you have been warned . People only really take the time to give reviews when they are dissatisfied , I don’t normally bother but felt I had to in this instance

A good place to stay near the Galleria

It was a good price, right next to the Galleria, rooms were decent.

İr was ok

Good

Never Again

My stay was AWFUL. My dog and I weren't even in the room(s)! for 3 hours. 930pm.First room 228 was nice, but the locking mechanism on the balcony door was broken. **I stressed to the 2nd shift front desk guy that my dog and I need to be secure due to our situation and please keep our whereabouts, if asked, confidential. So my dog and I go back down to front desk and he gives us another room right across the hall, 235. No balcony-no problem, but it was LOUD, commercial AC's right outside and an high pitched drill/buzz. Then I discovered one of the windows opening onto the lower level rooftop didn't lock. That was the tipping point for me. I fed my dog, ate my takeout but didn't finish, and checked out-1am. When I checked out the front desk personnel had changed shifts. He was much more helpful, withstanding my moment of anger, and made sure he had my email, bc the check in guy didn't have it for some reason???... even though he required it on my pet check in form. So yeah. I need to file a travel claim now. 3.5 hours was hardly a hospitable stay for the roughly 300$ I spent on the room.

Everything was so nice!

Property is undergoing upgrading. Will likely be an excellent stay after upgrades.

The only thing is there is a very late night bar across the street that was extremely loud until about 4 AM. If you’re sensitive to noise, make sure you ask for one of the back rooms. It might be better?

Great stay

2nd stay at this location. Beds are very comfortable and air conditioning worked great. Loved the breakfast.

Everything was perfect ! Till the moment the keys weren’t working and had to go twice to frond desk for the same issue

Nice

They have a parking permit required to be on your dash No Tape to secure the permit (1/4 piece of paper), property takes down your car make, model and license plate to verify Hauled car away, lost 4-5 hours and property management said our fault and to pay the tow company $250 Took over an hour to get a manager to call, and manager said our fault the permit was not seen by Tow company, so pay the tow Informed management, we are your customer and you are a franchise with what could be fraud Management acquiescing called the tow company and verified the auto make, model and license plate were registered at the hotel Parking permit was in the defrost vent…but day lost and stress…so stupid and preventable with larger parking permits, hanging ones for mirrors or a piece of scotch tape

Excellent affordable site with everything you need.

Location was good. The property needs to be renovated

Good Stay

This is a very nice hotel and good for extended stay. Located across the street from two very nice bar and grill establishments. I was puzzled as to why the two televisions in the breakfast area were out of service. I asked the front desk and she knew about it. She didn't know for how long. I asked if the manager knew, she said yes. Hopefully the manager will address this as soon as possible.

The room was clean and the staff were great. Free breakfast was a plus! The only downside was the ongoing construction. The hallway carpet being completely removed was quite alarming. Other than that, it was a great stay. Look forward to the remodel.

No hot water on a cold morning.

It was a great stay! Staff was very welcoming and helpful. The parking was extremely easy. The suite was spacious. Housekeeping came everyday to clean the suite and give us fresh towels.

Bugs in the room

Very outdated and felt run down and cheap.

good location for shoping

Nice rooms.

Mediocre

Check in was easy. Rooms ok. Toilet sits very low. Not much water pressure and its not hot. Breakfast was good and a good variety of choices. Milk needs to be kept on ice as it was room temp and was sour. Not great but not awful.

everything was very good, them are remodeling all the common areas, parking so good breakfast so good staff so good I want to thank to Marisol, Ray and Tom for doing very good them job, Ill back as soon as I go to houston again. thanks!

I would choose to stay here again if I return to Houston.

Stellar Stay at the Sonesta! Thank You for making my trip Completely Comfortable!

Pre cruise city break

Stayed here before a cruise & location was excellent! Great service from the staff. Nice room with the most comfortable bed we’ve ever had!! Huge car park & good breakfast included! What more could you want??

The property didn’t have any hot water

Convenient hotel choice near Galleria. Hotel was experiencing a hot water outage when I arrived.

The property is disgusting

No hot water

Property is in maintenance mode. The Hall ways are being painted. My outlet in the bathroom did not work. Needed for blow drying. the room was very clean and comfortable. Well stocked.

There was no hot water at the hotel for the shower. The hotel didn’t even offer an apology.

No hot water, no A/C, We had to be moved rooms.

This was a terrible experience. The hallways on every floor were patched up and there was a huge smell of marijuana on the third floor. I got transferred to the first floor and my room had mold in the corners by the bathroom. There was no hot water for three days also. This was very uncomfortable and unpleasant to say the least. I do not recommend this property by any means.

They didn’t have hot water and it’s in the middle of January, we ended up having to stay at another hotel down the road. It wasn’t the employee working the desks fault, I felt bad for him. He was extremely apologetic and gave us our money back. It looked they were in the middle of updating also, so it might be ok in a month or so. But it wasn’t great for us unfortunately.

Worst Stay Ever! I am extremely disappointed with my recent stay at the Sonesta Hotel in Houston .From the moment we arrived, it was clear that this hotel was not up to standard. First of all, there was no hot water throughout our entire stay. This was incredibly frustrating as we were unable to take a single shower. We immediately complained to the staff, but they were completely indifferent and did nothing to resolve the issue. The staff was not only unhelpful, but also disrespectful and unresponsive when we tried to discuss the matter. To make matters worse, the room had a terrible smell, which we traced back to the kitchen sink. It smelled like sewage and made the living room unbearable to stay in. It was extremely unpleasant, especially after a long day of travel. Additionally, the bathtub in the bathroom was outdated and unpolished. It looked like it hadn’t been properly maintained in years. The furniture in the room, including the couches, was also a huge disappointment. Both the room and the lobby had old, uncomfortable furniture with broken springs, making it nearly impossible to relax during our stay. This hotel clearly does not value its guests or take any responsibility for providing a clean, comfortable stay. I will not be returning and highly recommend that others avoid this place. It was a nightmare from start to finish.

N /A

Very nice suite! Very clean and comfortable. Best of all, handicapped accessable bathroom!

Bad experience

The hotel was going through a renovation but no one told us before booking. The overall feeling was that it was dirty, smelled bad, and you could hear the neighbors as if they were in your room.

There was no hot water during our 3 night stay

The pictures online were definitely taken when the place was brand new.

Good location, near Galleria/uptown: Free parking!

In very bad shape, dirty. Lack of maintenance. Hotel staff mentioned that it is in this condition since long time ago

woderful place

Could use some work - place is not kept up well.

Wifi is too bad and refrigerator is old with noise

For the price was a great stay!

I’d like the convenience of parking to the proximity of the room. I did not like the smell of stale cigarettes.

Great

Thank you for the great service!!!

The staff was friendly and accommodating

Amazing beds very comfortable only thing was my room limited to one roll of toilet paper and had to ask for more and was under construction in the hall ways but besides that so comfortable so worth it

Galleria accessible

Location is very convenient. Room was a bit above average but it is worn around the edges but was very comfortable. The hotel must be going through some renovations as the hallways were all plastered or missing paint. Hope that is the case. But overall, if the location by the Galleria is a must this hotel was very suitable.

Lackluster

Was expecting a more upscale experience from the property photos. The rooms were dated, though the bed was quite comfy. General public area needs much improvement. Heavy patch work in the hallways. I saw no evidence of ongoing paint work or even smelled paint. Hot water for showering was inconsistent. Housekeeping staff was excellent! Unfortunately, I am "one n done" with this place.

Two min walk to the mall CVS tj maxx ulta beauty...very convient for lyfts...The door you could see through the cracks... front desk staff sooooooooo amazing

Rooms are comfortable and location was great. Front desk customer services was absolute terrible

Very run down property but the cost was good

Excellent value for money

Amazing. Very good value for money. Clean, quiet, next to restaurants and the Galleria shopping mall

Buen desayuno y la habitación comoda

Place was cool, seems like they are working on the place. But the staff is nice

Cheap hotel stay for good reason

Hotel was appealing in lobby and that’s room was decent. Hotel was obviously under going some renovations and in the week we were there, no progress was made. Room itself was nice enough, but after the room hadn’t been cleaned, we contacted the front desk and they claimed we had the “do not disturb” sign on our but, which we did not.

The place is undergoing a remodel. Walls in hallway have lots of spackle and I’m sure they’re about to get painted. Otherwise, very nice. Clean, Ample rooms with kitchenette.

It was cool

For the holidays, the resort should have been ready. Hallway walls still with plaster and chipped paint on them did not give it such a welcoming feeling

Close to galleria and it's clean. 2nd shift employee needs a happier face. It seems that it's hard for him to smile or he's been working mostly graveyard. Regardless, he needs to be reminded that he's one of the customers' first impression. Sonesta needs happy faces all the time. Thank you.

The hotel & room was very clean, nice staff!

Great location, looks like had lots of water damage on the ceiling, the carpet at the hall way on the 2md floor was so dirty, was a bad smell all the time at the hall way as well. Took so long to get hot water at the shower is a shame to waste so much water

I would recommend

Overnight saty for buisness meeting only

Not for me

The hotel is in horrible condition. There are paint spots all over the walls. It just didn’t look appealing at all. My air conditioner in the room didn’t work. Thank goodness is was a pleasant weather day in Houston, so it wasn’t unbearable. The room was clean as for as the basic, but there was left over hair from previous guests. That is a BIG ick for me. I thought that this hotel would be like the Sonesta hotel right off of the 610 loop, but NOPE! The staff were nice but that is the most good I can say about my stay. I won’t go back.

Room was fine. They DO need to paint the hallways.

I requested a two night stay and only one night was recorded. The desk guy said I'd have to do it again online for another stay. The hotel looks like its under construction , so i'll probably go elsewhere

I stayed in a king suite room and it was great for the price compared to other nearby hotels. The room was big and roomy and clean. The staff was very friendly, helpful and accommodating. The building itself could use a nicer appearance, the walls in the hall to get to rooms look run down and under construction. The elevator also looks old. At the end of the day this doesn’t matter as much as staff and room but it’s a thought we had.

NO WAY STAY!

The hotel has not been kept up. Lots of repairs needed. It looks as if they have done NO maintenance in the last 5 years. All the Funiture is old and falling apart. Very Bad..

Great location. Our room was good except for the couch/hide a bed was very well used, needs replacing.

Ok. Friendly staff

I love the location and the rooms are very large, clean and comfortable. Mine even had a kitchen. I found the staff extremely nice, and easy to work with.

Terrible hotel with old, worn our rooms in desperate need of an upgrade. Front desk staff were great, the only positive thing about this place.

The 3rd floor smelled like dog piss. I had to change my room to another floor.

excellent location rooms are nuce common areas under construction

Rooms old and terrible. Paint chipped,moldy, renovating

The hotel appears to be under some kind of renovation, but never saw anyone working during our 4 night stay. Very old carpet in need of replacement, extremely loud old ac units and every second day Trash dumpster pickup was so loud at 5 am that reminded me bombarding from my Iraq war service tours... One day we had a lady sleeping on the corridor outside our room which we reported to reception. Personnel was very nice and the highlight of the stay, therfore the rating of more than 1 star.

Every staff member was nice and friendly, Hotel is clean and well maintained. There are restaurants across the street and you can walk to the galleria mall.

It is in a very good location. The staff is very nice. The halls are being painted. But the rooms are ok.

Its an older hotel, with the expected work in progress in areas. However, rooms are clean, spacious and functional. Front desk was helpful and friendly. I was able to request both an early checkin and late checkout. Breakfast was basic. Great location for proximity to Galleria. Would recommend.

very run down property. Hallway smelled of smoke. Roach motel feel.

The price was great for the location

The suite was lovely! There was a mall nearby so you could find some food but since Houston isn’t walkable in general, not much else. Breakfast was fabulous, salsa eggs and breakfast sandwiches were great!

It was under renovation and shower room was not good.,,

they were remodeling, so the asthetics were not impressive, but it was in a safe clean area, and I know it will look amazing when complete.

Always a great stay

They are still fixing the outside from storms but other that great room

Would go again

This IS NOT a 4 Star Hotel An Extended Stay Sheetrock mud on the walls Dirty Elevator!

Awesome

I loved the room. I wanna live there.

This property on the outside & 1st floor was nice. The inside looks like it was still getting renovated still on the 2nd floor where my room was. But the room was fine and the service was fine Would stay again