Sleep Inn & Suites Austin Northeast

8.8

Excellent

726 Guest reviews

8.8

Excellent

726 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service9.0/10

Comfort9.2/10

Condition8.8/10

location8.2/10

Neighborhood8.4/10

Value10/10

Amenities8.4/10

Nice room

Room smelled like picke. Minimal breakfast. No toothpaste.

The direct tv is awesome, they have soft and firm pillows, however during my stay 'jan 20 to jan 22' the heater broke and they made it problematic about switching rooms but after insisting on either the heater is fixed or i get a new room someone came and replaced the heating coils, but that is not all, i had a late check out ,yet the morning front desk clerk opened my door while I was changing clothes. Highly unprofessional. Will definitely not stay there ever again.

Changed room twice because in the first room, the sink did not drain and the bathtub was very rusty. The second room’s toilet did not flush and the door was difficult to close and if you don’t pay attention, you will find that it didn’t close properly. Amenities are outdated and need an upgrade. Breakfast has little or no options. Food was finished even when we arrived an hour and a half before close.complained about my experience and have not gotten any response. The worst hotel experience ever.

The check-in agent was very friendly! But we were grossed out to discover on our second night that someone else’s dirty sock was left under the cooling unit.

It's clean, no loud noise and they provide breakfast.

The Hotel is ok, but one of my lamps was not working and when I called front desk they said let me find you a light bulb and call you back and they never did.

Love the property!

2nd time at this location and I am impressed with this hotel

My stay was comfortable and enjoyable. Had no problems with the service or the room. Able to stay cozy during our stay

Nice place to stay.

Great budget friendly hotel

This was the best budget friendly hotels i have stayed at in a long while. The whole building was clean and in good shape. The room was very nice. I was impressed with the walk in shower. The breakfast was decent too . Biscuits and gravy and sausage were good .. I The couple would be negatives (that most all hotels have … ie AC noise and doors banging in the morning) were easily dealt with by wearing ear plugs while sleeping. I would absolutely stay here again

Great service

The front desk staff was very pleasant!

Very nice property Great deal for the price

Vert quite

It was good for what we needed it for but it is out of the way out in 183 and the only thing close to walk to was McDonalds.

Great Value - very clean & comfortable

It is a newer hotel so very clean & up to date. My only complaint was the air conditioner when it shut off you got hot & woke us up every time! Room was roomy & comfortable.

Good value

Overall good

Good quality for the price. Mostly pretty clean.

Idiosyncrasy of the TV

The TV remote didn't work well in room 420 (8/30/24). I was told that the symptoms meant either the in room box needed to be restarted (no simple task as I had to move the desk) or there was a sensor for the box that was not in the right place. Shouldn't the staff that services the room test the remote from across the room, since this seems to be a known common problem? Then maintenance could fix it before the room was occupied.

Great place to stay at

Best hotel as always!

Security needs improvement someone tried to break into my vehicle last night of my stay.

Works

I had an issue during check-in; I was given me keys and opened the room door without issue; Found people inside already; Had to return to lobby for another room; Very embarrassing and possibly dangerous.

I’m working in the area and the property is convenient for me to get to and from.

overall it was great experience .

I have stayed here twice everyone is kind it’s clean and comfortable.

I was in a rig

Everything was as expected clean, friendly staff and comfortable. Squeaky sofa.

Staff was amazing, pet friendly facility. The facility itself is old and the first day a roach was in my room alive!! The area surrounding was a little suspect but I think that is the city of Austin period. Lots of homelessness and addicts. Overall It helped my family during the hurricane crisis in Houston

Wonderful front desk

No complaints!

New well kept property

I like everyone is very nice and the pool!

.

Dirty

quiet

excellent stay

Location

The staff is freindly. The breakfast is good.

The complementary breakfast was outstanding. The room was clean and the checkin staff were great and very friendly.

Nothing was unique. Property was not full but I received a handicap room.

Perfect location close to downtown. Will stay there again.

Was good state there

Very accomodating, courteous service.

Comfortable & convenient.

Room & bed was very comfortable. Wish they had usb charger in the room, though. Convenient location for our needs. Price increased tho from time of my reservation. I thought the rate at which you reserved is the rate you were charged.

It was a good stay, we were happy with everything.

Advertized hot tub & there wasn't one. Would gave been great after a hard days work.

This hotel was clean enough but could use some extra attention. It wasn't bad but I've stayed in better. We would stay here again.

The property was clean. Easy access to the highway. However no snacks in vending machines.

I like the gate is closed after 10 I didn’t like the vending machines where out of a lot of stuff

Eclipsr

Room nice and clean. However had multiple problems with my card key not working. They need to update their system

Enjoyed our stay

Super easy check in, side entrance to building so we didn’t have to walk all the way back to the front of the building to get to our room. There was an odd smell in the hallway and our room. It wasn’t a gross/dirty smell but couldn’t quite place it. Our room also had a smell to it. Almost like someone had food in the room before and it lingered. The carpet in the room could also use a deep cleaning but otherwise beds were nice and room looked good.

It’s okay

Room was very comfortable and AC worked very well.

Enjoyed the stay.

Good

Conveniently located within a reasonable distance from the airport. Not far from downtown at all with access to other hot areas in the city of Austin.

We stayed on the 3rd floor. When we got off the elevator the hallways were hot and smelled like a nursing home or something. We got to our room and thankfully the air was on but the room smelled bad. I brought a room spray and used it. The room needs updates, the shower looked like it belongs to a prison. I didn't see any bugs so that's most important for being able to sleep. Had a wild night so we expected to sleep in. After a few hours of sleep housekeeping was very loud bumping around in the hallway and other rooms that had early checkouts. It was 8AM. Around 9AM the housekeeping LET THEMSELVES IN my room. We didn't have the extra lock on since half of our party was at "breakfast " HOW RUDE!! Breakfast consisted of microwave foods. Terrible scrambled eggs, white mushy potatoes, pale sausage, along with typical breakfast cereals and such. At least they did have waffles though. That saved the day for me somewhat. As a whole I thought I paid too much for a tiny room in dire need of updates. That was amplified by my inability to get rest and a housekeeper barging in. Breakfast sucked. Only good thing was that I did not see bugs. Oh, ice maker was also out of commission on our floor. 140 dollars to not sleep and have poor breakfast 😕

Great staff! Super clean!

Great value for the price

The hotel doesn't have a lot of frills and breakfast isn't great. But the hotel was clean and well maintained. The room was clean, comfortable, and in good condition. Great value for the price.

Was very well pleased with this facility, other than a little confusion at check-in, but that was my fault. Front desk staff was friendly & helpful. I would stay here again.

Breakfast was very decent. Room was very clean and tidy. We would go back if we are visiting the area.

Clean, friendly front desk!

Felt unsafe, lobby smelled like cigarettes. Room drawer handles broken/unscrewed. Lots of men/ construction workers. Didn’t see any women or children. Cigarettes all over outside property.

Had issues with the elevators which were next to our room the last night. Hard to sleep with the dings from the doors dingong every couple of minutes.

Not the fanciest place but a good, safe, clean place to stay. Breakfast was good & hot.

Comfortable hotel close to my destination

Good service and quiet rooms. Breakfast buffet was ok but not as nice as some. Good place to stay!

Nope!

Everything was very outdated and worn. The pillows were each 12x12 couch pillows. The shower was beyond basic. Couch/love seat were terrible and dirty.

The breakfast was horrible and gave me diarhea. We pick hotels mostly that's pet friendly and has free hot breakfast. Not a good experience. Was overpriced for the stay of the hotel in my opinion.

We had a handicap accessible room and most everything was fine. However the tub wall was too tall and I couldn’t get my leg over. Also only one side of the bed could be accessed with w wheelchair as the other side was too close to the air conditioner

Very good!

Needed a little maintenance

Dirty

All good

Amazing experience and great Sleep like the name says. Would highly recommend as I stated in a dump at the Last Quinta Wyndham near town. What a night snd day difference for $10 more per night!

Bed rooms are clean and bright

Rooms were clean and staff was very nice. The breakfeast was good. Convenient location.

The person who checked us in was very friendly and helpful, answered all our questions and seemed very knowledgeable. Breakfast was great pool was clean. I don't really have any complaints. Thanks for the great stay. I wish I could find this level of service everywhere.

Good option.

Sleep Inn has become our go to hotel in NorthEast Austin. Quiet atmosphere on weekends. Kandy, front desk was so kind and welcoming! We appreciate the ability to check in a little early on the day of arrival and appreciate the late check out on departure day. We didn't have the breakfast during this most recent stay, but hotel is great overall! I would encourage replacement of defunct gym equipment. I used the elliptical as it was the only that seemed operational. Otherwise great option that doesn't break the bank

Very comfortable space

NIce and quiet place

I stayed 2 nights. The property has plenty of parking. The room was large. Comfortable bed. Good sized bathroom with a nice open walk in shower. Room was pretty quiet with a little noise from people in the hall. It has a pool, gym and self pay laundry machines. Great value for the cost.

The night front desk was amazing she was sweet and a great multi tasker. She explained everything very clearly and made sure we were taken care of. Now the room eh. The bathroom door didn’t latch due to water damage. The vent was hanging by 2 bolts out of the ceiling and the bar latch to lock the door was not level so it don’t latch either. There was an obvious pee stain on the pad under the sheets which grossed me out but we were only staying one night and the rate was the best in the area.

Nothing

Close to venue

Friendly check in, nice lobby. Room was fine, a little worn.

Friendly and extremely helpful staff!

Great stay! I’ll be back.

Outstanding customer service! I felt welcomed and well taken care of by the front desk manager, who went above and beyond with requests and even some generous surprises! All of this she did solo, quickly and with a busy lobby full of guests. My room was clean and comfortable, loved the secure gated parking area. So thankful my dog was welcomed! I do wish the hotel had a pet station or 2 and/or a dog run area. Having poop bags and a disposal bin nearby would be great selling points for dog parents like me who forgot their plastic bags! One small annoyance: The housekeeping staff entered my room at 8:30 am. Check out is 11 am. I was still asleep. Maybe that’s on me for not putting out my DND sign. But it felt a little early. I’ve had this experience at many hotels, so nothing specific to this one. All in all, great stay and I’ll happily return and recommend!

We were early for check in, so it took some time, the ladies were friendly ☺️, the bed wasn't that comfortable, but then I'd been travelling most of the day, the couch is very uncomfortable. Everything thing else was ok.

Nice facility, close to freeway access.

Great property

Very Clean, well maintained property. Safe, onsite parking. Wonderful customer service. Extremely friendly and attentive staff. Breakfast was minimal, but fresh. My only complaint is the comfort and size of the beds and pillows. The pillows were square, and the size of couch pillows. The beds were uncomfortable, hard, spring mattresses. Beds were advertised as Queen sized, they were definitely full size. We did not sleep well at all.

It was very clean and very quiet. The location was really good. Convenient and easy on and off the highway.

The only thing I didn't like was the power outage. I just stayed one night but I work overnight so I was there for 5 hours before I left and when I came back the power was out. So didn't really get to enjoy it, it would be cool if they could somehow give a partial refund for everyone that stayed because the outage lasted a long time.

Cool staff chill

Hot breakfast. Quiet. Nice staff. Easy access to Hwy 290, 183 and 130.