Was relaxing walking distance to downtown Viña Del Mar, restaurants were great and not overly expensive. Outdoor pool had great setting but was a bit cold, indoor pool was warm and looked at outdoor pool. Staff was helpful and friendly, even if not all spoke English. I would definitely recommend the hotel, my kids loved it too. Olga did great job cleaning room and left us extra coffee and water. I drove here and valet parking was easy.

Coffee in room was not stocked. No access to coffee downstairs. Only in the restaurant was it available.

The location of the hotel is like being by a super highspeed highway. No pleasant place to walk.

Property was typical of a property as you would expect of a Sheraton …. Fabulous staff …..so Very helpful on every level

The hotel infrastructure, location and rooms are excellent. The staff is very friendly but a bit cumbersome to deal with. The only weak points are in the bathroom, as the shower and faucet controls are rather worn and rusty. They should be renewed.

Staff was exceptional. Special Michel from the bar !!

amazing!

The location of the Sheraton was terrific except for the fact that a marathon was being run on the access road to the hotel on the day we had to leave for Valparaiso and did not know this ahead of time. We had to allow extra time as all the traffic was rerouted away from the main throughfare, had to take a golf cart then drag our luggage across the race route to get to the taxi. The hotel is looking its age, needs a revamp to get rid of old battered fruniture and replace carpets Yhe indoor pool and spa was really nice and the staff were very helpful and friendly

The area waterfront

The view is amazing and everywhere. There is ocean view even in the sauna room. I watched sunset in the sauna room.

Experience was great all staff are very attentive. It was an amazing stay over roll!!

AWSOME

I couldn't have been luckier tha gettin Rodrigo at check out , Thanks to Ricardo we had big lunches both days. We were spoiled by Juan Carlos and Andrea both days! The amount of team work that Ricardo has obtain from his work is admirable!

Very clean and good view of the ocean

We were able to book a room at this Sheraton for the day we arrived, so we were very fortunate. The facility was in excellent condition and in a good location. It was a little pricey, but was worth it for the service and accomodations. I would definitely stay there again.

Thank you for a wonderful time.

I cannot say enough good things about this hotel. The staff on all levels was amazing, particularly Patriccio. The staff is beyond helpful on every level. The rooms are lovely and the location and views amazing. The food and breakfast were great. The gym is wonderful with ocean views. Everyone speaks good English.

This is surely one of the best hotels I’ve ever stayed at. The room was spacious, the bed & linens very comfortable, and the staff was always excellent. It is safe and the location very convenient. The ocean view from our terrace was breathtaking.

SOlo decir lo pasamos Espectacular

En una sola palabra " Maravilloso " lo pasamos genial con mi Sra. La atención desde el botones , secretarias , jefes de personal , camareros, garzones y garzonas todo el mundo una hospitalidad y mejor servicio , siempre llanos a atenderte y preocupados si te faltaba algo, todo perfecto y el Buffet del desayuno espectacular , sabroso y muy variado, queremos volver lo más pronto posible con mi sra, felicitaciones a todo el personal del hotel , muchas gracias por todas sus atenciones, Ricardo Núñez

If you want to stay in Vina del Mar find a hotel near renaca beach. This hotel is all marketing. The food, and breakfast is horrible. The rooms are really outdated. The beach next to the hotel is not nice. There is so much traffic, and people around the hotel so you have no peace. Its very corporate style service.

Un hotel con mucho estilo

Nos toco cambiar de habiatacion porque habia un olor raro en la habitacion le aplicaron aerosol pero no fue suficiente quien sabe si fue por las lluvias pero nos dieron una igual en otro piso solucionaron rapidamente el percanse los empleados todos muy queridos si falta alquien que edte pendiente en la puerta para bajar el equipaje. Cuando uno llega

Condition spa

Amazing service with a view

For our trip to Viña del Mar we had originally booked a timeshare condo, however when we arrived we found someone else (the owner) in the unit. With no place to stay we turned to the Miramar, which turned out to be a wonderful choice! At check-in I told the desk person, José, our sad story, and also that it was my wife's birthday tomorrow and that we had journeyed from the US. He went out of his way to accommodate us with a great room. He also gave us complimentary drink tickets and had a bottle of wine sent to the room. The next morning they sent up a complimentary breakfast that included a slice of birthday cake with a candle! This is really service above and beyond. We are very impressed with the Miramar! Oh, and it is a great hotel, perched on the rocks above the ocean, with views from Valparaíso to Reñaca. The bar and deck above the pool deck is a fine place to spend the afternoon enjoying the sun. The property is well maintained and our room was large and comfortable.

Loved it

We loved it! Very comfortable rooms, great view from the balcony, food and drink really good

Everything was great.

This place is amazing!!!The best thing are the amazing views from the rooms!!! Breathtaking, the staff is very friendly and helpful!!

Always a great experience!!

they do not meet the conditions agreed with hotels

Despite the fact that I booked with breakfast, they told me that it was not included and they charged me a lot!

It’s location, right there feeling the marine air and the waves of the sea. Magnificent view of the sea and Valparaiso.

Definitely not a 5 star. Maybe 2. You pay for view. Bathroom moldy. Broken furnishings. Not very clean.

Great. They went above and beyond providing courtesy late-checkout and parking. Without a doubt, it’s the best place to stay in Viña.

This property is not 5 Stars upon arrival dirty socks on the room floor from another guest. They are charging $90 dollars per nite for a 3rd guest after paying a high nightly rate

Pre cruise independent stay

We had a few days before departing from Valparaiso. Taxi from airport Easy. At check my Pl card not accepted, so used another. Wonderful location, after sidewalk repairs. Now not pedestrian friendly, but doable. Wondeful Sauna, pools, ets. Great staff. Easy getting a taxi. Happy with all our meals, but one rrestaurant was unavalable.

The hotel, and surrounding views were gorgeous. We had a lovely room with a balcony view of the water. It was comfortable with a nice bathroom. We are appreciative of the daily cleaning included. The breakfast was good other than the coffee and the setting was nice. The spa and their staff was lovely. It is located on a minor highway which it’s loud and there’s some walk to get to a nicer boardwalk and restaurants

Excellent service

Excellent service, unbelievable gym and locker room.

We only stayed for 2 nights, but I’d happily recommend…… the reception and breakfast restaurant staff were just so nice (big thanks to Sophia in reception and Jose in the restaurant) and even when we were leaving our room to checkout, the lady cleaning the rooms close to ours saw we were on our travels and insisted we accept a couple more bottles of water ….. again, just so nice

Beautiful location and views from the hotel’s patio bar. Some road Construction outside.

Greeted me with “are you a taxi driver, I need you to take these people somewhere”.

Everyone was so friendly and accomodating. Parking was secure and easy. The staff spoke good english, making it easier for my bad spanish.

Amazing views. Great staff and service.

Commodious rooms with view and sounds of waves/.

Twice they entered our room without knocking!! TWICE!

Best hotel in Viña del Mar

The hotel is very well located, the staff is very friendly, and rooms were clean. The breakfast was good.

Okay

Beautiful hotel with amazing views BUT too busy and noisy with all the conferences & people. Also hotel is far from restaurants / shops. Not worth the price

Standard room didn’t feel 5 star

I had high expectations of being in a 5 star hotel for the first time. I booked a standard room. The view, service, and gym was 5 star. The rest was pretty similar to what I can find in a 3-star hotel. Bed was comfortable, room spacious, furniture was old. Bathroom was ordinary and outdated. It had a regular tub and an plastic phone shower head. Moisturizer was tiny. Soap was pretty cheap, toilet paper was thick and hard. Breakfast included in the price was plentiful with several options. Exceptional service means you have a lot of people wanting to help you with small tasks but they expect a tip for it. Outdated signs about covid measures were still around. Antibacterial gel containers were empathy in most of the areas. I didn’t have to time to check the pool. If you are planning to be out all day, the price for this room is not worthy it. For half the price you can stay in Marina del Rey. No ocean view but close to everything with good service, nice breakfast and half the price.

I like the location and friendly staff. Very good food

Every room has a great view of the ocean, and the staff is incredible! Breakfast and restaurants are excellent, plus the concierge is wonderfully helpful and attentive. Unfortunately, it does have some major construction around it and as a result is a bit inconvenient to move around the city - specifically to Vina Del Mar. The hotel is extremely close to Valparaiso, which is not a safe area, however, the hotel property itself is very safe. Will stay here again.

Everything was great. Will definitely come back.

The location, perched on a rock point overlooking the harbor is superb. Great big rooms and the quality of construction is first class. I was upgraded to a larger deluxe room for being a BonVoy member. Staff very helpful and friendly. Love this hotel....

Great hotel. Beautiful ocean views! Wonderful terrace bar/restaurant.

Celebrating marriage anniversary

Everything ok

Friendly service but time to renew some furniture

Nice room but time but time to renew some furniture, like the armchairs for instance. Very good and friendly service… but disappointing bakery quality for a 5 stars hotels, even considering the Chilean standards (two days before I had breakfast in the 4 stars Hyatt Place in Santiago and their croissants for instance were by far superior)

I like breakfast, pool both(indoor and outdoor), and the gym. View from the room was spectacular. Also, dinner and the bar were very good. Everyone was gentle.

Easter in Viña del Mar

Everything is ok

Muy buena atención.

This is a lovely hotel in a stunning, beautiful location. We were given ocean front room with a balcony and it was great to hear the waves and feel the ocean breeze in the room. The outside eating deck also overlooks the ocean, and it is very peaceful and lovely. I wish they had a more extensive menu. I suggest getting the breakfast option--very good and there is also an omelette station. The only complaint is that the morning waiters are very slow and not always friendly. This was made up by Luz, who handles the concierge VIP. She was receptive and took care of business fast, as well as very attentive.Overall, would not hesitate to stay there again!

Amazing!!

Fantastic hotel

Very nice hotel with a fantastic view to the sea, good service and attention. The buffet breakfast was very good and tasty so the food in the terrace.

Suciedad en la tina de la habitación y en la alfombra, habían uñas! Un asco

Excelentes vistas al Oceano y una terraza sobre el mar que es un placer y mas se disfruta aun con la buena oferta culinaria del hotel.

Highly recommend this one !

Awesome property with all the amenities. Fantastic ocean front ! Views from our room, dining room, poolside overlooking the Pacific Ocean. Food is excellent ! I’ll go out on a limb and say that we had the best cheese we’ve ever had ! Room service was fantastic also. It took me a few minutes of confusion to understand the parking (language barrier and navigation issue on my part) but, once I understood how it worked it was fine.

The only problem is that the parking is not included and Expedia or Sheraton should inform this.

Had a reservation in Valparaiso and so glad we blew it off and spent the extra dough to stay here. Very nice facility and you can Uber over to Valparaiso for the funky bohemian vibe if that’s your thing. Personally I like to do that and then return to a 4-star with a nice pool and rose’.

Great location on the water with excellent facilities. All the staff and friendly and helpful, particularly Paula at reception and all the dining room staff at breakfast.

Never stay there again.

They have a chilled water A/C cooling system. They turn the chiller off about 7 pm every night. By 8:30 pm you have to open exterior door for cooling. My room was next to highway, so I heard traffic all night. I complained about this, they sent a maintenance man up at noon, he said it as cool, yes at noon the chiller had been on for five hours. Three nights of little sleep and since of complaining they did nothing. Going to hotel Del Mar next trip.

Nice property and friendly staff. Good location.

Best location, views, and Hotel in the area

This location is amazing. The pictures do not deceive. The configuration of the hotel provides a legitimate and beautiful ocean view for every room. It's really well laid out and organized. After walking around the town for a day it's clearly the best location, and best hotel with the best views in the area. We couldn't have been happy with our choice. Seriously it's the only one directly over the water. If there was anything that needs updating it would be the carpeting in the halls and the rooms. It is clearly old, a bit dirty and musty. But outside of that everything was wonderful (including the restaurant and the Concierge Luis). The staff was very accommodating with our odd schedule which made our travel much more comfortable. Due to a cruise we arrived at the hotel extremely early (9:30am) and departed on a late flight the next day (leaving for the airport at 6:50pm). The hotel allowed us to check in early (for a nominal fee). And they allowed us to check out late (3pm) and stay in the room until our ride to the airport arrived for a small hourly fee. They had to maneuver things around that allowed us to stay in the same room. Sooooo much nicer than having to check out at Noon and sit in the lobby or airport for almost 7 hours. So we really appreciate the customer service they provided. Thank You!!!

Really helpful staff, great location with easy access to town & restaurants

Good Location

Very nice and unique location. Friendly and helpful staff. Large, modern and clean rooms. Great gym. Nice outdoor/bar area. Restaurant service was great, but they need to work on the food, it’s not up to par with rest of the hotel.

I didn't like that the billed me 121 for one guess and they charged for parking ... I was under the impression that parking was free. I would avoid it

Like a Cruise Ship on Land!!

Wonderful hotel right on the sea. Our room, 701, was like being on a ship with 270 degree views. The staff were so helpful as we were there during the uprising. The restaurant was superb, best meals in Chile. It is within easy and scenic walking distance of downtown Vina del Mar with a myriad of restaurants. The beach is right next door although the weather can be like San Francisco and foggy in the mornings. There is free parking---valet. We would certainly stay there again!

Enjoyed hotel services and beautiful room with view.

Clean and comfortable stay, standard Sheraton quality. Parts of the bathroom were a bit more dated but still alright. Lovely outdoor and indoor pool, very picturesque. A short 10-15 minute walk away from lots of restaurants and bars within Vina Del Mar. Staff were friendly and helpful with advice and recommendations. Overall, a comfortable stay.

The proximity to the sea is fascinating,the rest is standard 5 stars hotel

This is a stunning hotel. The staff are friendly and amenable to different types of help. Each room has a balcony over the beautiful Pacific Ocean and a sundowner on the terrace is a real treat

Great

Excellent stay! Staff very helpful, always willing, Trying to please us, always with a smile. Room with a beautiful view !

Best in Vina del Mar

The security was overwhelming and tiresome after such a long journey. The security guard was unfriendly and let our bags drop to the floor as they came off the belt. Overall the staff of the hotel was polite and helpful. Unfortunately the hotel is showing major signs of wear but at least it was comfortable and very clean. The view from the rooms is amazing too. We ate the hotel twice because there's not much else in the area (Vina is dirty and unfriendly). The service was amazing, the food was okay but a few selections were served too cold.

Linda estadía familiar

Muy buena experiencia, el staff del hotel es muy amable. El único punto negativo, tiene que ver con llamar a room service o a recepción, nunca contestaban!

The outside bar is fantastic, the view is wonderful, you can be there night or day you will have a very good time

The location is amazing it is perfectly located between everywhere you would want to go.

It was amazing, staff went above and beyond to make our stay amazing. View from the room is spectacular!

Great views at the Sheraton.

The hotel is of a very high standard and has beautiful views. The service was exceptional. It's a little bit on the outskirts of Vina del Mar but only 15 mins walk at most.

Amazing

Amazing as always, my only complaint (and it’s very small) is that the service on the terrace could be frustratingly slow.

Beautiful ocean views, wonderful service! Very comfortable rooms.

Great location, awesome pool with great views, helpful staff and welcome drink! Highly recommend.

Everything was nice, the extra bed was ok though too

ONE OF THE BEST WEEKS OF MY LIFE VERY GRACIOUS STAFF SUPER FRIENDLY EXCELLANT AMENITIES A DREAM VACATION

Everything is good However only the weather was cloudy....

The view is beautyfull, the interior spaces are nice.

The friendliest staff

This hotel has the friendliest staff I have ever encountered. They have a policy of employment that prioritises this. It's working! My room was very spacious, the bed was a genuine king, not 2 singles stuck together. The buffet breakfast is excellent. The gym equipment is new and extensive. There is an indoor and outdoor pool and spa too. Room service was efficient. All in all definitely a place to choose in Vina del Mar.

There were a lot of issues about system changes.. and because of that, very bad experiences

Nice hotel right next to the Flower Clock. Really, really confortable beds.

View and staff...nice place and great attendance the room was amazing

Best place in Vina del Mar

Excellent location, great staff. Great views. Perfect.

Beautiful hotel, amazing views & wonderful staff

Exceptional service - nothing was too much trouble for the staff. Outstanding service included when our hire car had a flat battery - the hotel staff handled the entire matter for us (calling the car service line, arranging the repairs and being in attendance for the entire time) allowing us to enjoy our day. Everybody knows you by name at the hotel. Every request for service of any kind is actioned immediately. Room cleanliness is excellent. Most comfortable beds, quiet for sleeping and unbeatable ocean views (we had Superior room with two queen beds). Nothing to fault about this hotel. A big thank you to staff Francisco, Jose, Ricardo, Maria and Christian!

Nice view to the ocean, good location and restaurant

Being on the ocean is amazing, the staff is wonderfully warm, friendly and continually helpful. The bar makes excellent pisco sours. The corner room we stayed in was breathtaking in the morning with a sunrise over the ocean waking us. It was very special place for us.

Nice hotel with good location an view

Excellent

Fantastic place.

Great hotel with wonderful staff! Very helpful with transportation and very friendly.

Very Nice Hotel

Very nice hotel with a great location and perfect views but the service was a little lacking. The outdoor restaurant / bar service was slow. Drink service wasn't bad but the food service was slow. The pigeons are somewhat bothersome as well as they land on the bar area and counter frequently.