Sheraton Grand Shanghai Pudong Hotel & Residences
8.4

Excellent

427 Guest reviews

8.4
Excellent
427 Verified Reviews
Read all reviews
Cleanliness8.4/10
Service8.2/10
Comfort8.4/10
Condition8.0/10
location8.4/10
Neighborhood8.0/10
Value7.0/10
Amenities8.0/10

No 38 Pujian Road, Shanghai, China. See map

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
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Hotel Description

Located in Shanghai (Pudong), Sheraton Grand Shanghai Pudong Hotel & Residences is within a 5-minute drive of Lujiazui Central Greenland and Jin Mao Tower. This luxury hotel is 2.2 mi (3.6 km) from The Bund and 2.6 mi (4.2 km) from Mercedes Benz Arena. Make yourself at home in one of the 525 individually decorated guestrooms, featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads. Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Planning an event in Shanghai? This hotel has 16329 square feet (1517 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.

Hotel policies

No cribs (infant beds) available

LGBTQ friendly

Professional property host/manager

Property does not require health documentation at check-in

Pets not allowed

Service animals not allowed

Check-in from: 3:00 PM
Check-in by: 12:00 PM
Check-out by: 12:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)

Important information

You need to know
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
  • This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
  • This property does not provide disposable personal items, such as combs, loofahs, shavers, nail files, and shoe mitts
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Optional fees
  • Fee for buffet breakfast: approximately CNY 230 per person
  • Fee for in-room wired internet: CNY 90 per night (rates may vary)
  • Rollaway bed fee: CNY 370.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Japanese

English

Chinese (Mandarin)

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Non-smoking

Childcare

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Elevator

Hair salon

ATM/banking

Concierge services

Gift shops or newsstand

Shopping on site

Conference space

Coffee/tea in common areas

Breakfast available (surcharge)

Laundry facilities

Television in common areas

Garden

Safe-deposit box at front desk

Multilingual staff

Free newspapers in lobby

24-hour front desk

Business center

Porter/bellhop

Express check-out

Limo or town car service available

Marina on site

Meeting rooms

Steam room

Sauna

Wedding services

Express check-in

Free wired internet

Wheelchair accessible path of travel

Wheelchair accessible parking

Braille or raised signage

Number of restaurants - 3

Conference space size (feet) - 16329

Conference space size (meters) - 1517

Number of indoor pools - 1

Number of hot tubs - 1

Free self parking

Number of bars/lounges - 1

Pool sun loungers

24-hour fitness facilities

Terrace

Children's club (free)

Ballroom

Banquet hall

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible spa

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Visual alarms in hallways

Well-lit path to entrance

Stair-free path to entrance

Hotel reviews

8.4
Excellent427 Verified Reviews
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Cleanliness8.4/10
Service8.2/10
Comfort8.4/10
Condition8.0/10
location8.4/10
Neighborhood8.0/10
Value7.0/10
Amenities8.0/10
10/10
Exceptional
Jing Yu, 14 Feb 2025
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good

8/10
Excellent
Verified traveler, 21 Jan 2025
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my stay in Sheraton Grand Shanghai Pudong Hotel

Overall is good, such as cleanliness, comfort, location to public transportation. BUT the room was full of smoking smell even thought I reserved for NON-smoking room.

8/10
Excellent
Pei Yun, 04 Jan 2025
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Near to mrt station

10/10
Exceptional
abdessamad, 11 Dec 2024
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Very friendly stuff. Can’t complain

10/10
Exceptional
Ying, 17 Sep 2024
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Good location near the Nanpu Brudge. Easy access to both city center, Lujiazui, and Zhangjiang. Reasonable price.

10/10
Exceptional
Khaldoun khaled suleiman, 13 Sep 2024
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Nice quite shopping mall near by

10/10
Exceptional
Debbie, 18 Jul 2024
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Excellent place for a stopover on our way to Europe from NZ

6/10
Fair
Kevin, 30 Jun 2024
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Good Hotel in great location to local transport.

The hotel was nice although getting a tired with ripped curtains etc in my exec room (3960) I do need to call out the exceptional service from one of the front staff Ricky. I had a travel problem and he dealt with it for me, without I am not sure I would have got to the airport in time for my flight. So massive thank you Ricky!

4/10
Poor
Simon, 24 Jun 2024
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3泊したが、5つ星ホテルとは程遠い。 スタッフの挨拶は終始なかったし、質問に対し電話しながらの応対で適当にあしらわれた。 大きい荷物を持っていたが、一切手伝いも声がけもなかった。 ロビにあるスツールは破れている。 部屋はキレイに掃除されているが、コーヒーポットの掃除は一回忘れていた。なぜかコーヒーパックの補充は日によって数量が違った。 シャワーの水圧はギリOK。

10/10
Exceptional
ERALD, 18 May 2024
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..

10/10
Exceptional
ZEN, 15 Dec 2023
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Swimming pool!

Exceptional swimming pool

10/10
Exceptional
Andy, 21 Nov 2023
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Good choice

Located just outside Tangqiao station on Pujian Road, this hotel is 40 min away by DiDi to Pudong airport for your travel home. Everyone at the hotel was so kind and provided good service, one in particular helped me get a lint roller via delivery!

8/10
Excellent
hongxia, 21 Dec 2021
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总体来说还是很好的。 就是房间不太隔音,晚上如果旁边房间比较吵都听得到,比较打扰休息。

10/10
Exceptional
Bob, 03 Nov 2019
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I really like that the location was close to Science and technology market.

2/10
Poor
Verified traveler, 24 Jul 2019
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Most of the sockets in the room don't work. The carpet is not clean and curtain is broken.

8/10
Excellent
Verified traveler, 17 Jul 2019
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The person Kitty Li who clean my room did a good job. Restaurant price is way too high.

10/10
Exceptional
Sue, 30 Jun 2019
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Services are good as well as the location. Very clean and tidy. Recommend!

6/10
Fair
Jeff, 26 Jun 2019
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The carpet is dirty and bed sheet is not comfortable.

8/10
Excellent
YICHUN, 17 Jun 2019
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Just ok

Room is old

2/10
Poor
Verified traveler, 31 May 2019
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Shower drainage is bad , very slow , so flood in the room .

10/10
Exceptional
Verified traveler, 25 May 2019
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Good Sheraton standard hotel

Good Sheraton standard hotel, a little aged but overall comfortable. Convenient as it is next to a mall. Hotel staff are friendly.

10/10
Exceptional
Liang, 13 May 2019
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Superior Customer service

Lady in front desk named "Vale" was very friendly and helpful. Super friendly customer service

10/10
Exceptional
Verified traveler, 05 May 2019
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Good locations, handy to public transport, clean and friendly staff.

8/10
Excellent
Verified traveler, 02 Dec 2018
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Terrible hotel bar - food quality could have been much better

6/10
Fair
Norman, 18 Aug 2018
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The sofas is stained, the desk phone, the safe, the volume control in bath room, the portable mirror, the right desk lamp in the bed room ... are not working.

6/10
Fair
Tzu Kai Dio, 30 Jul 2018
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Lobby staff didn’t know how to handle guests and peak time traffic. I was in the line waiting for check in, many people cut in front of me and the reception staff didn’t attempt to stop them. And the next morning 6:30 am at breakfast, there was a huge crowd in the breakfast buffet. Once again staff couldn’t control the crowd, allow them to take excessive amount of food per person (ie, one kid took a whole plate of eggs, yogurt...) resulting no food left on the counter. I was literally searching for 40 mins and couldn’t find one single cook egg. In the end I realized that the food never reached the counter, as soon as staff brought them out from kitchen, people grabbed them on the way.

10/10
Exceptional
Robert, 17 Jun 2018
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Happy customer

This location was great. It was easy to get around. Very clean and turndown service was great. Concierge was very helpful and it was worth the rate. The hotel was clean and all the amenities were amazing. Wife even used the salon and it was magnificent. Highly recommend this location of Sheraton.

10/10
Exceptional
Louis, 09 May 2018
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A stay over in Sheraton

Overall is the stay over at the hotel is alright. However, the name of Sheraton happens to be confusing. We took a cab to Sheraton but the driver took us to another Sheraton that's nearby. End of the day, we have to lug the luggage for 5 minutes from one place to another. Not that it is far away but if you need to lug the luggage with full of things on hands and walked under the rain in the middle of the night, I guess the experience was not so comfortable.

8/10
Excellent
Borealwild, 07 May 2018
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Not long enough in Pudong

We overnighted and although the rooms are spacious and clean it may need an upgrade in the near future. It was built tone Grand and still is with Sheraton signature of comfort all over it. Thanks and a good stay - I like Shanghai.

8/10
Excellent
Arnold, 01 May 2018
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The bathtub is not what we saw on Expedia website. Some of the lamps are out. Overall experience is okay.

8/10
Excellent
Verified traveler, 17 Apr 2018
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It’s good hotel but a little bit expensive but I recommend it

10/10
Exceptional
TC, 01 Apr 2018
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Great stay.

Fantastic stay. As expected at a Sheraton. Reception arranged cakes as it was our birthdays.

8/10
Excellent
Pui Lam, 01 Apr 2018
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Smell of smoke was not good

8/10
Excellent
Verified traveler, 22 Mar 2018
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WIFI is difficult to log on and is slow. AC works slowly.

8/10
Excellent
Paul, 20 Mar 2018
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Sheraton hotel is located in Pudong, 40 min. by taxi from ShangHai Pudong airport. Easy to go to any place in ShangHai downtown.

10/10
Exceptional
Scott, 16 Mar 2018
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Visit for SEMICON China

Excellent service. Upgraded to full suite without asking.

10/10
Exceptional
Kim , 12 Mar 2018
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Nice clean Hotel

Also friendly staff at the hotel. I lost my phone and they find and return it back to me. Also very friendly staff with very fast check in and check out process.

8/10
Excellent
ZP, 19 Jan 2018
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Decent hotel with good size rooms

hotel is huge but a little dated

4/10
Poor
Raymond, 18 Dec 2017
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The hotel is dark. I was expecting better but it wasnt. The air con was hot. Breakfast was terrible. I was expecting better hopefully they can change to be brighter.

8/10
Excellent
Oeystein, 06 Dec 2017
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Sheraton Pudong

Nice rooms, location close to metro. Busy, noisy breakfast area. Gym is only OK. Public wifi is slow and unreliable, good wifi in upper floor rooms.

10/10
Exceptional
Irene, 21 Nov 2017
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Excellent spacious room for family.

Spacious room for family of 4/5. Convenient location next to mrt station.

10/10
Exceptional
G, 06 Nov 2017
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Excellent experience

High end hotel at a central location. Very well maintained. Exceptional breakfast buffet. Fitness center is a little too small for the size and the population (was fine with my timetable, but could be a little tricky for others) and coffee at the lobby is outrageously expensive - but was not enough to lower the 5 star rating.

10/10
Exceptional
Vikram T, 27 Oct 2017
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Sheraton Ghz

excellent service even during the fair .. buses every 20 min

2/10
Poor
Verified traveler, 27 Oct 2017
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ac didnt work... delivered wrong room service.. arrived key cards didnt work and to compensate they sent me a fruit plate of old fruits.

6/10
Fair
Ladislao, 14 Oct 2017
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Not worth the Money

Room carpet is dirty, Smokers are everywhere, you can smell it in the rooms. furniture looks dirty I would not rate this hotel 4star, maybe 3

10/10
Exceptional
Verified traveler, 09 Oct 2017
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Great Place for a Short Family Getaway

It was Golden Week in China so it was crowded at breakfast but other than that we had a great stay. Sheraton Grand Shanghai Pudong has a great location as Tangqiao subway station is in front of the hotel. There were choices to go by subway, taxi or Didi. The room was good sized, cleaned and comfortable. The pool and workout facilities were well-kept. We had a wonderful 4-night stay there and will go back again for a short family getaway

10/10
Exceptional
Verified traveler, 05 Oct 2017
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Amazing service. Rooms very nice but could use facelift (never fan of carpet) also wifi slow

10/10
Exceptional
Verified traveler, 30 Sep 2017
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Close to Subway, many restaurants nearby, the room was clean and the staff are very nice.

8/10
Excellent
Verified traveler, 30 Aug 2017
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Good location, exceptional service

Good location, exceptional service

6/10
Fair
Rachelle, 23 Aug 2017
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The hotel was in a good location, the subway is 2 mins walking. I was disappointed because the rugs had stains all over and the hotel wasn't that clean in general. I don't understand how is a 5 star it looks to me a 4 star. Staff were very friendly.

10/10
Exceptional
Joseph, 01 Aug 2017
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Good

It's decent hotel service is not up to my satisfaction

8/10
Excellent
Verified traveler, 17 Jul 2017
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Staff very helpful to when asked for location n direction.

10/10
Exceptional
Yuehmin, 17 Jul 2017
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This place had become my default option in here

Everything is good, and I think room fare is fair.

10/10
Exceptional
Brandon, 27 Jun 2017
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Nice!

Great!

8/10
Excellent
Alex, 17 Apr 2017
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Comfortable experience

Not bad but nothing to rave about either. The staff although friendly they stick to the rules laid out and do not budge even if it meant winning a lifetime customer. For instance will not provide advance check in even if rooms are available. Most do not speak English and do not have basic understanding of the language which is rather annoying especially when calling the front desk with a request.

10/10
Exceptional
Verified traveler, 02 Apr 2017
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beautiful hotel and staff

Great hotel with friendly staff and fantastic resturant

4/10
Poor
A Y, 03 Dec 2016
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For that price it is not worth it

I will not come to this hotel again. Old and dirty

4/10
Poor
Business travel, 03 Dec 2016
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90 RMB for Internet (and they block WhatsApp)!

Can't understand why hotels still charge for Internet. Get out of the dark ages Sheraton!

8/10
Excellent
Tan, 26 Nov 2016
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Clear & Comfortable

Good service and will stay in for my next visit.

6/10
Fair
Paul, 03 Nov 2016
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Wifi was the worst , had to call to get it working, kept dropping out ,

6/10
Fair
Juan, 05 Oct 2016
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Good Hotel

it was OK price/conform

6/10
Fair
Valentina, 30 Sep 2016
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Too old!!!

4/10
Poor
Daniel, 12 Sep 2016
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Disappointing for Sheraton

NO free wifi, hotel was very old, poor quality, i have stayed in a lot of Sheratons and this has to be the worst one. much better hotels for the price.

6/10
Fair
Verified traveler, 02 Jun 2016
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Disappointing for a 5 star hotel

There were several things...the mini couch in my room had a huge stain in the center that made me not want to sit on it. A hotel employee put me in a cab that usually costs between 18-22 RMB, however, the cab charged me 65RMB because they didn't think I knew any better as a foreigner. The hotel denied any involvement, although the cab they put me in was sitting in front of the cab line, and the hotel did not put the first two people in line in the front cab. They also charged me for breakfast when it came with my room; they did remove the charge after I informed them. Lastly, when I was feeling ill, I put my do not disturb on my door as I didn't want the cleaners coming. The cleaner instead called me when they were cleaning the room next door to see if I was there. When I answered she hung up on me. I called the front desk to ask who called, and they confirmed it came from the room next door. So I went next door (it was open), and asked the cleaner. She denied it until I told her I called the front desk and they told me it came from that room. Then she said she did call and asked if I needed my room cleaned. The staff also did not seem catering to foreigners and instead acted annoyed.

8/10
Excellent
rob, 14 May 2016
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Nice hotel close to metro

Nice hotel close to metro station Spacious room with desk and arm chair Nice touch to have closet accessible from both bathroom and sleeping room

8/10
Excellent
Jack, 11 Apr 2016
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Sheraton Pudong

The cleaning person was excellent.

8/10
Excellent
Michael J, 28 Mar 2016
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Quick night on the way to airport. Good hotel

10/10
Exceptional
ryan h, 15 Feb 2016
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Convenient and nice

The hotel is conveniently located in the commercial center of Pudong. It's right next to a subway station. It's a nice and modern hotel suited for both business and leisure.

2/10
Poor
Verified traveler, 04 Nov 2015
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The worst stay I have ever had. Not professional what so ever!

10/10
Exceptional
Verified traveler, 03 Nov 2015
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Quality business hotel

Easy checkin, nice rooms. Expensive food

10/10
Exceptional
Ken, 22 Sep 2015
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Pudong at its finest

No panhandlers outside the hotel is always a plus, staff was perfect suite was perfect food was great. Nothing negative to say at all.

8/10
Excellent
Carlos A, 30 Apr 2015
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Good Choice for Business

good choice, conveniently located and within walking distance to metro station

4/10
Poor
Verified traveler, 27 Oct 2014
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floor flooded

During the stay, I was slipped in my room and hurt my lower back. THe reason is due to the room was flooded during my shower. I can't believe it happened to 4 to 5 star hotel. The staff did help to clean afterwards, but it's really inconvient and it hurts my lower back and noboday seemed to have a concern about that. It's a bad experience to stay in Sheraton Shanghai.

8/10
Excellent
Catwalks, 23 Sep 2014
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Nice hotel service is good

8/10
Excellent
mathew tam, 02 Jun 2014
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pleasant stay

pleasant stay experience

8/10
Excellent
HM, 27 Jan 2014
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Great Hotel

Great Hotel, Clean & Comfortable

8/10
Excellent
Verified traveler, 28 May 2013
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Nice hotel

Nice hotel with good services and good swimming pool

10/10
Exceptional
Business travel, 20 May 2013
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Great hotel

Great hotel location not perfect but taxis are plentifull

10/10
Exceptional
Verified traveler, 05 May 2013
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Very modern and well run. Would stay again.

This is a great hotel. Staff is friendly and attentive. Rooms are clean and modern. Only slight downside is that it is located a distance from the heart of the city.

8/10
Excellent
Malkani, 17 Apr 2013
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Cost of food

The restaurants were very expensive. Breakfast was $40pp coffee 6$ etc.

6/10
Fair
gb, 06 Apr 2013
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an ok hotel but that 's about it

i am a big fan of sheraton and stay there as often as i can this time it missed the mark 1) the worst is the bathroom where you have one those toilets with glass doors that only covers the frame partially letting noise and smells pass through 2) horrible views ( unfortunately that is the problem with 99% of hotels in shanghai to be fair) 3)very "uninspired" staff in f&b and gym 4)good front desk and concierge

10/10
Exceptional
Laz, 02 Apr 2013
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Great hotel

The hotel is very nice, I was travelling for business so paid more than I would have for personal travel, but the cost was not much different considering how nice the hotel was

10/10
Exceptional
yu, 04 Mar 2013
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Facilities: Top of the line; Value: Great deal; Service: Go the extra mile; Cleanliness: Immaculate;

8/10
Excellent
Verified traveler, 02 Mar 2013
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Decent hotel in Pudong.

It was in general a pleasant stay. The staff was welcoming. We checked in at 3AM.

4/10
Poor
Verified traveler, 24 Feb 2013
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Not so happy here

No swimming pool , because of maintenance.No wireless intenet in the room. First room they gave me was dirty and had a broken toilet. Something wrong with airconditioning because outside temperature is 12 degrees and inside my room i have 27 degrees. Two times i got a guy in my room to repair this, now its 25 degrees.....Thank god it is not summer time...

6/10
Fair
Verified traveler, 23 Nov 2012
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Ok but go elsewhere

Good location and looks like it has all the correct things going on..but there is no Wifi in the rooms, the wifi in the lobby is patchy at best and the lobby computer acess is terrible, for this calibre of hotel this is unacceptable. Rooms were nice enough.

6/10
Fair
J, 26 Oct 2012
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No wifi in the rooms.

8/10
Excellent
Steven, 24 Sep 2012
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Facilities: Nice ; Value: Moderate; Service: Courteous; Cleanliness: Pleasant;

10/10
Exceptional
Helga, 09 Sep 2012
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really good

Really enjoyed our stay, just a pity that there is no WIFI in the rooms, have to go down to the lobby to connect to hotel WIFI

8/10
Excellent
Steven, 26 Aug 2012
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Facilities: Above average; Value: Affordable; Service: Courteous; Cleanliness: Pleasant; food was ok presentation could be better

8/10
Excellent
haiddy, 19 Aug 2012
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very nice but withour wireless

is very nice , in from the train station. luxuary.

10/10
Exceptional
jarrod, 06 Aug 2012
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A very nice hotel - the pool was really good after a day outside in 38 C. A good location for train and airport. I will book here again when I am next back in Shanghai.

6/10
Fair
Verified traveler, 30 Jul 2012
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It was okay and par for this type of hotel. But shower and TV were not working properly.

8/10
Excellent
Verified traveler, 16 May 2012
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Very good hotel

10/10
Exceptional
Shane, 01 May 2012
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Lovely

Fabulous hotel Great staff OK location Just a good allrounder !!!!!!!!!!!!!!!!!!!!!!!!!!!

10/10
Exceptional
Mikko, 18 Jan 2012
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Weekend in Shanghai with family

Great hotel!

10/10
Exceptional
Verified traveler, 09 Jan 2012
hotel-logo-v2.pngTraveller

Hotel in Shanghai

The hotel is great. The only thing they could improve is the responsiveness of the service staff. The service, in general, was polite but had to be asked.

10/10
Exceptional
Verified traveler, 26 Oct 2011
hotel-logo-v2.pngTraveller

Sheraton Shanghai in Pudong

Fab hotel, great room, it was massive, so maybe I got an upgrade? restaurant was also fab, fillet beef chinese style was a real winner.... all I have is praise

10/10
Exceptional
lz, 22 Dec 2010
expedia-logo-v2.pngTraveller

great hotel to stay

great hotel to stay.

8/10
Excellent
Connie, 27 Jan 2010
expedia-logo-v2.pngTraveller

Very comfortable room

We were upgraded to the SPG floor as we were members of the Starwood loyalty programme.Fantastic comfy bed, and nice big shower and bathroom. Hotel also had a good breakfast spread.

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