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Serras Andorra9.8Exceptional
42 Guest reviews
9.8Exceptional42 Verified ReviewsRead all reviewsCleanliness9.8/10Service9.8/10Comfort9.6/10Condition9.8/10Amenities9.8/10
Exceptional
42 Guest reviews
Carretera General 2, nº26, Soldeu, Andorra. See map
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Hotel Description
Located in Soldeu, Serras Andorra is in the mountains, a 1-minute drive from Soldeu Ski Resort and 12 minutes from TSF4 Solana Ski Lift. This family-friendly hotel is 6.5 mi (10.5 km) from TSD4 Pas De La Casa Ski Lift and 7 mi (11.3 km) from Pas de la Casa Resort. Make yourself at home in one of the 60 individually furnished guestrooms, featuring minibars and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Hotel policies
No cribs (infant beds) available
Professional property host/manager
Pets allowed
Pet max weight (per pet) in kg is 10
Pet max weight (per pet) in lb is 22
Only dogs are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Pets cannot be left unattended
Cleaning and safety practices
- Essential workers only - NO
Important information
Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: EUR 3.14 per person, per night, up to 7 nights. This tax does not apply to children under 16 years of age.
We have included all charges provided to us by the property.
You need to know
- Pool access available from 10:00 AM to 9:00 PM.
- Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 2 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards; cash is not accepted
- This property uses a grey water recycling system and eco-friendly cleaning products
Minimal age
Optional fees
- Fee for buffet breakfast: approximately EUR 28 for adults and EUR 28 for children
- Airport shuttle fee: EUR 540 per vehicle (one-way, maximum occupancy 5)
- Covered self parking fee: EUR 25 per night
- Covered valet parking fee: EUR 25 per night
- Pet fee: EUR 50 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Crib (infant bed) fee: EUR 55.0 per day
- Rollaway bed fee: EUR 95.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Portuguese
English
French
Spanish
Catalan
Amenities
Most Popular
Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Childcare
Banquet facilities
Transportation services
Accessible facilities
Other
Elevator
Concierge services
Airport transportation (surcharge)
Coffee/tea in common areas
Hiking/biking trails nearby
Ski storage
Breakfast available (surcharge)
Laundry facilities
Television in common areas
Arcade/game room
Safe-deposit box at front desk
Multilingual staff
24-hour front desk
Ski-in/ski-out access
Mountain biking nearby
Full-service spa
Spa treatment room(s)
Sauna
Wheelchair accessible parking
Number of restaurants - 1
Number of indoor pools - 1
Snack bar/deli
Parking (limited spaces)
Bicycle rentals on site
Self parking (surcharge)
Valet parking (surcharge)
Number of bars/lounges - 1
Free ski shuttle
Ski passes available
Free parking nearby
24-hour fitness facilities
Terrace
Babysitting or childcare (surcharge)
Electric car charging station
Lockers available
Proposal/romance packages available
Banquet hall
Eco-friendly cleaning products used
Covered parking
Secured parking
Covered parking
Secured parking
Distance from property (ft) - 16
Distance from property (meters) - 5
Children's toys
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Food and water bowls
Secured bicycle storage
Bicycle parking available
Well-lit path to entrance
Hotel reviews
TravellerTravellerWell kept property with super helpful staff.
TravellerAbsolutely amazing
TravellerExcellent hotel !!!
TravellerAmazing hotel and amenities! Beautiful setting and amazing build quality!
TravellerIt’s the perfect spot for a family vacation! Everything and everyone was amazing
TravellerWe thoroughly enjoyed our stay and will be coming back for a longer stay - highly recommend. The staff is attentive and courteous. Our room wasn’t heating properly, we figured it would just take some time since we had just arrived and so left to take advantage of the amenities/go to dinner; we didn’t give the heating a second thought. But the staff was proactive in their response, offering us new rooms before we even realized there was an issue. Our 5-year-old loved the play room. The restaurant served great food. And of course, we loved the proximity to hikes and overall location.
TravellerGreat location excellent service. Top class cuisine
TravellerWe had just come off of a hike when we entered the hotel. It Smelled very nice as we walked in. We were greeted warmly, and offered wash rags and cold drinks. Staff was friendly and super helpful showing us around the property and getting reservations lined up for us. Rooms were very well appointed, and very comfortable. Spa was very clean, peaceful, the best I have ever experienced! I would definitely go there again!
TravellerNice facilities. Friendly staff
Travellerexcepcional!
Como siempre excelente, el personal super amable y atento. Las instalaciones de 10! Como siempre hemos estado muy bien cuidados. La comida excepcional. Todo perfecto. Gracias por cuidarnos tan bien. Repetiremos seguro.
TravellerFreundlichkeit par excellence
Sehr schönes Hotel...extrem freundliches und hilfsbereites Personal...
TravellerHotel excelente! Tudo otimo! So o colchao da cama que poderia ser mais firme, menos mole. De resto tudo nota 10!
Traveller10/10
experiencia increíble. Personal muy muy amable y profesional Una mención especial por el servicio de transfer del hotel a los remontes de Soldeu (telecabina). El personal carga todo el material de ski , te ayudan en todo desde las taquillas hasta bajar de la furgoneta. El Spa es my completo cuanto a sus instalaciones
TravellerFantastique hôtel, design chic. Le personnel est très attentionné, les chambres magnifiques! Le shuttle qui permet de se rendre directement sur les pistes est très pratique. Nous avons passé un parfait séjour!
TravellerSuper séjour personnel super le seul souci ne parle pas français difficile d échanger Le restaurant une pure merveille
TravellerEspectacular hotel, en la montaña, con preciosas instalaciones y vistas. Pero lo mejor, toda la atención del personal, todos profesionales, atentos y cercanos. A la llegada nos atendió Andrea y fue perfecto todo.
TravellerEl hotel y su personal muy bien. Ideal en epoca de esqui. Hotel separado de restaurantes y tiendas
TravellerPerfecto. Repetiremos
El hotel es muy bonito, las habitaciones perfectas y el servicio impecable. Hemos estado dos noches y nos hemos sentido cuidados, mimados y muy bien atendidos. Todo perfecto, gracias! Y sin olvidar el excelente restaurante y desayuno!!!
TravellerParfait
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
The hotel is furnished in line with expectations of a luxury hotel - it's comfortable, clean, well-appointed and the staff are very polite and make you feel looked after, which is lovely but also something you would expect at that price point. We didn't have a super smooth experience with the room - we selected a Grand Deluxe and were given a room which was a part of a connected family unit, meaning that we could hear absolutely everything that the family next door did and were woken up by their children at 7am on both days. Another misunderstanding was regarding the dogs - the hotel is listed as dog-friendly, but after booking I discovered that dogs are not allowed in winter, which left me in a hurry to find dogcare at home at a short notice. I am happy with dogs not being allowed in winter, because I would rather enjoy clean snow, I just wish that this was made clear upfront (I actually discovered this information by accident, by asking explicitly if we would keep the room we paid for if we brought the dog), and that the rule applied to everyone (we saw families with dogs there). Expect to be charged disproportionately for even the tiny things. Re the Spa - the masseuses don't read the information you fill out before the treatment. From positives - the breakfast was lovely, a lot of activities for younger children and the facilities are truly nice. It seems to be one of the better hotels in Andorra. So overall, not a terrible experience but not our best either.