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Serena Tulum - Adults Only
Carretera Tulum Boca Paila Km 5.2, Tulum, Mexico, United Mexican States
Most Popular
Other
Carretera Tulum Boca Paila Km 5.2, Tulum, Mexico, United Mexican States
Hotel Description
Located in Tulum, Serena Tulum - Adults Only is by the ocean, a 1-minute drive from Tulum National Park and 7 minutes from Sian Ka'an Biosphere Reserve. This hotel is 2.2 mi (3.5 km) from Playa Paraiso and 2.3 mi (3.7 km) from Tulum Beach. Make yourself at home in one of the 21 air-conditioned rooms featuring minibars. Complimentary wireless Internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Children not allowed
Minimum guest age is 18
Noise-free rooms not guaranteed
Caters to adults only
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 48 hours
Pets not allowed
Service animals not allowed
Important information
You need to know
- Pool access available from 9:00 AM to 10:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 17 years old and younger are not permitted at this adults-only property.
- No pets and no service animals are allowed at this property.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
- Contactless check-in is available.
- Each guestroom is kept vacant for a minimum of 48 hours between bookings.
Special Instructions
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Noise-free guestrooms cannot be guaranteed
- Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Minimal age
18
Spoken Language
English
Spanish
Amenities
Description
Carretera Tulum Boca Paila Km 5.2, Tulum, Mexico, United Mexican States. See map
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Hotel Description
Located in Tulum, Serena Tulum - Adults Only is by the ocean, a 1-minute drive from Tulum National Park and 7 minutes from Sian Ka'an Biosphere Reserve. This hotel is 2.2 mi (3.5 km) from Playa Paraiso and 2.3 mi (3.7 km) from Tulum Beach. Make yourself at home in one of the 21 air-conditioned rooms featuring minibars. Complimentary wireless Internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries. Conveniences include safes and complimentary bottled water, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Children not allowed
Minimum guest age is 18
Noise-free rooms not guaranteed
Caters to adults only
Property confirms they are implementing enhanced cleaning measures
Gap period enforced between guest stays - 48 hours
Pets not allowed
Service animals not allowed
Cleaning and safety practices
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Contactless check-in is available
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Essential workers only - NO
You need to know
- Pool access available from 9:00 AM to 10:00 PM.
- Reservations are required for massage services. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- Children 17 years old and younger are not permitted at this adults-only property.
- No pets and no service animals are allowed at this property.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
- Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
- Contactless check-in is available.
- Each guestroom is kept vacant for a minimum of 48 hours between bookings.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Noise-free guestrooms cannot be guaranteed
- Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Minimal age
Spoken Language
English
Spanish
Amenities
Highlights of your stay
Most Popular
Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Spa
Gym
Entertainment
Non-smoking
Other
Garden
Free breakfast
Safe-deposit box at front desk
Spa services on site
24-hour front desk
Number of outdoor pools - 1
Free self parking
Number of beach bars - 1
Daily
Pool sun loungers
Terrace
Free breakfast (local cuisine)
Uncovered parking
Wheelchair accessible – no