Secrets Papagayo - Adults Only - All inclusive
8.8

Excellent

498 Reviews

8.8

Excellent

498 Verified Reviews

Read all reviews
Cleanliness
9.2/10
Service
9.2/10
Comfort
9.0/10
Condition
8.8/10
location
9.2/10
Neighborhood
9.2/10
Value
9.0/10
Amenities
8.4/10

Playa Arenilla, Sardinal, Costa Rica. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
+66 more
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Hotel Description

With a stay at Secrets Papagayo - Adults Only - All inclusive in Sardinal, you'll be on the beach, within a 15-minute drive of Playa Hermosa and Panamá Beach. This all-inclusive property is 9.9 mi (15.9 km) from Coco Beach and 1.6 mi (2.5 km) from Ericka's Fruit Stand. Make yourself at home in one of the 202 air-conditioned rooms featuring LED televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.

Hotel policies

Check-in from3:00 PM
Check-in byanytime
Minimum check-in age18
Check-out by12:00 PM

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Minimum guest age is 18

By ocean

Caters to adults only

Professional property host/manager

Onsite COVID-19 testing (Antigen) is available

Pets allowed

Pet max weight (per pet) in kg is 10

Pet max weight (per pet) in lb is 22

Only dogs are allowed

Maximum number of pets per room 1

Service animals are allowed

Service animals are exempt from fees/restrictions

Cleaning and safety practices

  • Essential workers only - NO

You need to know

  • Pool access available from 7:00 AM to 7:00 PM.
  • Guests under 18 years old are not permitted at this adults-only property.
  • Only registered guests are allowed in the guestrooms.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

Special Instructions

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.

Instructions

  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards; cash is not accepted
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Minimal age

18

Optional fees

  • Pet fee: USD 65 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 40 (subject to availability)
  • Late check-out fee: USD 38 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish

Amenities

Highlights of your stay

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Beach services

Smoking areas

Business facilities

Banquet facilities

Accessible facilities

Other

Hair salon

ATM/banking

Concierge services

Gift shops or newsstand

Kayaking nearby

Laundry facilities

Garden

Safe-deposit box at front desk

Spa services on site

Multilingual staff

24-hour front desk

Business center

Porter/bellhop

Full-service spa

Spa treatment room(s)

Wedding services

Designated smoking areas

Wheelchair accessible parking

Braille or raised signage

Number of restaurants - 4

Number of outdoor pools - 2

Designated smoking areas (fines apply)

Outdoor tennis courts - 1

Snack bar/deli

Fitness classes on site

Pilates classes on site

Tennis lessons on site

Volleyball on site

Yoga classes/instruction on site

Free self parking

Free valet parking

Number of bars/lounges - 5

Number of poolside bars - 1

Number of swim-up bars - 1

Number of coffee shops/cafes - 1

Beach umbrellas

Free pool cabanas

Beach towels

Beach volleyball on site

Beach yoga on site

Terrace

Ballroom

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible concierge desk

Wheelchair-accessible registration desk

Wheelchair-accessible spa

Wheelchair-accessible pool

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Visual alarms in hallways

Handrails in hallways

Handrails in stairways

Wheelchairs available on site

Food and water bowls

Well-lit path to entrance

Guest reviews

What others are saying
8.8

Excellent

498 Verified Reviews

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Cleanliness
9.2/10
Service
9.2/10
Comfort
9.0/10
Condition
8.8/10
location
9.2/10
Neighborhood
9.2/10
Value
9.0/10
Amenities
8.4/10
8/10

Excellent

07 Jul 2025
Janice
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Property overall was really nice. Great tropical aesthetic, landscaping well taken care of and pools nicely designed. The rooms though could have been nicer. They’re nice but quite small and not sealed off from outside apparently. I was stung by a scorpion on my first night and response for this should have been faster. They just gave us free massages for the inconvenience.

10/10

Exceptional

02 Jul 2025
Amber
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Beautiful property, with accommodating and welcoming staff!

2/10

Poor

30 Jun 2025
LEOPOLDO
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When it rained the roof in our room leaked pouring water into living, we were told that they had made several attempts to impair this, but that it's still leaked every time a heavy rain came. The staff left towels and buckets from when it rained to the end of our stay. It was not a $1500 a night room because water pouring in.

10/10

Exceptional

27 Jun 2025
Matt
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Great food and staff

10/10

Exceptional

23 Jun 2025
Felicia
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I love that this hotel is cozy and quiet!

10/10

Exceptional

17 Jun 2025
Dominick Antoine
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The entertainment services were great

10/10

Exceptional

07 Jun 2025
Mark
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Excellent beautiful place

10/10

Exceptional

07 Jun 2025
Nicole
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Property was amazing, staff was very friendly and welcoming

10/10

Exceptional

05 Jun 2025
Leslie
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This was an incredibly beautiful resort and we were extremely well taken care of. We will definitely be back!

10/10

Exceptional

12 May 2025
Jessica
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We absolutely loved our stay! The lobby was very far from our room and required transportation to reach, and with such a short stay, we didn't get back there for our VIP benefit. In my opinion, they should have had it ready for us when we arrived so we wouldn't have to chase them for it.

10/10

Exceptional

04 May 2025
Michaela
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Great hotel and spot in Costa Rica. We loved the staff and activities. Ronnie the bartender at the Aqua bar makes the most amazing drinks! Our house keeper Olga was excellent. Our room always looked like we had just checked in. Great food, great drinks, great location!

8/10

Excellent

25 Apr 2025
Jeremy and Sandrine
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We stayed at Secrets Papagayo for 3 nights. The property is very nice with rooms spread in different areas. Very nice (public) beach area on site. The staff was friendly and knowledgeable. We liked the view from our room on the ocean However we were very disappointed by the food at the buffet and in various restaurants, it was not the quality expected and was less than average. We thought that drivers transporting guests on different places at the property were driving way too fast making it unsafe for pedestrians guests. We had to be very careful not to be in their way while walking in the resort!

6/10

Fair

22 Apr 2025
Tammy
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The staff was absolutely excellent; friendly and helpful. We thought the facilities slightly dated, couch was uncomfortable. Hyatt app needs a lot of work.

6/10

Fair

16 Apr 2025
Adam
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Stayed several places before id say this one was average. The rooms are nice. Views are great. Food was better in town. Jet ski rentals were awesome though. Couldnt get into the spa for 3days. Close to some parks though.

10/10

Exceptional

14 Apr 2025
Courtney
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I really enjoyed our week stay here. The place is very hilly, but we didn't mind so much. You have to make sure you snag chairs by the pool early because it gets HOT in the afternoon and you don't want to get stuck under the sun. The staff was all extremely friendly. I could tell some of them appreciated when you talked in Spanish, they seemed to not expect it from most people, but then got excited when you understood. The food was all great, our favorite was the Asian restaurant. The bartenders know what they are doing, we asked for random things and they always gave us something good!

8/10

Excellent

11 Mar 2025
Jimmy
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Love the landscaping! Food was great. Just had to battle big ants in our room.

6/10

Fair

07 Mar 2025
Paul Stephen
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Other than the transportation, the staff was not very friendly or accommodating. We used our room bottles water and facecloths and they were not replaced. I called and asked for more water and never received it.

6/10

Fair

03 Mar 2025
Joni
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Friendly staff, drinks were great, food was average.

6/10

Fair

21 Feb 2025
Kristy
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Mediocre for the money

Mediocre for the money. Room was decent, food and drink were meh.

10/10

Exceptional

06 Jan 2025
Kaitlyn
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We had a great experience and the staff really made our trip even better! After one day they remembered our names and knew our drink orders! We plan to come back very soon

10/10

Exceptional

24 Dec 2024
Shalyn
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Beautiful site! Wonderful experience. Some of the rooms were far away from the main area but we lucked out and were very close. Staff friendly, fun, attentive. Made so many new friends. Dining menus signified foods containing gluten or dairy which I appreciated immensely.

6/10

Fair

22 Dec 2024
Jennifer
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Very quiet property with limited food options. Staff was friendly and helpful.

10/10

Exceptional

22 Oct 2024
Daniel
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Great services

6/10

Fair

03 Oct 2024
Lynn
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Staff very friendly and courteous. Place needs updating-rooms, outdoor buildings. Dining options average.

10/10

Exceptional

15 Sep 2024
Ryan
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Very nice place to stay. Great service and beautiful area

6/10

Fair

24 Aug 2024
tamara
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The setting was lovely. The people were very friendly and helpful. The common areas needed to be updated and redone. The pool area needed to be redone. The food was mediocre.

10/10

Exceptional

24 Aug 2024
Vivian
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Very secluded and safe. Too far from town and shopping. No hotel transportation. Taxi costs about 75.00 round trip.

8/10

Excellent

24 Aug 2024
Emily Grace
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Beautiful location, room with wonderful view, but with room service as major option, expected more than a tiny table with one chair. Room service advertised as 24/7, but ended at 2130 in reality. Location with nice views, but so hilly and steep, shuttle service a must, sometimes excellent, sometimes a wait. Room refresh daily mixed, didn't refresh mini bar (if you can call it that), not all towels always replaced. Strange. Staff all super friendly and worked hard to please, but the room service issues never were fixed. Small pools, limited restaurants, esp for non preferred status guests. High pressure sales for Unlimited vacation club. Excursions nice, a wee bit costly, but good, though lotsa driving to get anywhere. Not my favorite Secrets experience, liked Jamaica better, but that was pre pandemic, so who knows

2/10

Poor

16 Aug 2024
CARLOS
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Check-in was chaos, 3 different people coming at us talking all at once, "Preferred" check-in area, more chaos, had to wait for one of the 5 people there could check us in. Angie was rude, focused on getting payment. I thought I had already paid a deposit and she challenged me for confirmation. Never had I had to pay for a hotel prior to check out. I was wearing dress linen shorts and was not allowed in Portofino. Fabrizio, the waiter seemed to be in a rush, had no clue what a mocktail was and did not care to explain available rum choices. Said they were the same rums as everywhere else in the hotel. Dealing with staff, always seemed that it was everyone’s first day or that they had never been asked for hot milk for the coffee, or put lots of ice in a drink, or bring the entire can of coke to the table. Something as simple as asking for a shuttle and have our rental car brought to the lobby seemed to cause confusion. I know English is not the first language, it seemed that the people did not clearly understand. I speak Spanish and even then it was very hard to communicate. The food was meh, felt pre-prepared and no effort to make it look or taste good, except for the Seaside Grill, that was the one positive about the food. Hotel was dilapidated, the grounds not landscaped, pool straight out of the ‘70s. Making teppanyaki reservation was super hard. Zero Attention to Detail, zero customer service, spelling errors and inconsistent translations everywhere. Disappointed.

8/10

Excellent

06 Aug 2024
Pravin Kumar
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What we liked: rooms are separate which provides privacy. Very comfortable bed and A/C runs all night. Staff are very friendly and helpful. Suggestions for improvement: food tends to be on the salty side especially at Himitsu. Nightly live entertainment is great but after they are done, have a lively DJ towards the end of the evening by the bar.

10/10

Exceptional

04 Aug 2024
Brittany
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All of the staff was amazing! Very pleasant

10/10

Exceptional

13 Jul 2024
Shahid
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Our stay at Secrets Papagayo was superb. The staff and especially the manager were fantastic. We had a minor issue with our room lock after check in but ther hotel staff were there within literally 3-4 minutes and got us in. Although it turned out that they had to replace the whole lock, the locksmith was there within 5 minutes and everything was handled professionally. The property is fun to walk around and explore and there are a lot of outside excursions. We booked a couples massage for the spa and had excellent massages by the staff. We had a Junior Suite with Plunge pool and the views were magnificent. The scene around the main pool is lively with music and dancing but our room location up on a bluff was very quiet and peaceful. The food in the restaurants was varied and very good. My wife had sashimi at the Asian restaurant and said it was very fresh and delicious. The mushroom risotto in the Italian restaurant was also excellent. We ate most of our breakfasts and lunches at the healthy food restaurant next to the spa and the meals there were all freshly made and delicious. The spa has a separate pool area that is meant to be a quiet pool and we spent most mornings there. The bartenders seem to be able to mix any drink you can think of and room service will bring some drinks to your room (selected from a list). There are daily activities like dance lessons. They have 2 pickleball courts which weren’t busy at all. Overall, we had a great time and were sorry to leave.

10/10

Exceptional

11 Jul 2024
Erin
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The views from every part of the property—room, dining, pool, and beach—were amazing! The staff was authentically kind and accommodating and made us feel at home. We will definitely return.

10/10

Exceptional

07 Jul 2024
Diane M
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Excellent service at this property. All staff were genuinely friendly and provided prompt service. Resort has beautiful bay and luscious landscaped multi-level grounds. Rooms are situated in small duplexes or four-plexes, providing additional privacy. Very lovely vacation spot!

6/10

Fair

06 Jul 2024
Jose
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Food was well below average. This was our first all inclusive experience and it fell way short of our expectations. We would not recommend this property or experience to anyone.

10/10

Exceptional

13 Jun 2024
Desiree
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Beautiful, safe place to stay. Dining options were limited but the quality of the food at each one was great. (This is probably by their design.)

10/10

Exceptional

23 Mar 2024
Patricia
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Food was excellent. Staff was excellent .

10/10

Exceptional

16 Mar 2024
James
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Excellent resort, quiet and relaxing atmosphere, great food and drinks, Secrets always delivers. The Staff at this resort go above and beyond expectations to make sure our stay was excellent.

8/10

Excellent

25 Feb 2024
Verified traveler
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Nice resort

Resort was clean and staff were friendly and helpful. Food was to be expected for an all inclusive, mediocre at times but ok in certain restaurants. Be prepared to wait for transports but not extended times. You can walk but in the heat, not recommended. Beach is nice but don’t expect Caribbean blues or white sand.

10/10

Exceptional

25 Feb 2024
Lori
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Staff was phenomenal! Property was very lush and beautiful. Our room was very clean and comfortable..

8/10

Excellent

24 Dec 2023
Jennifer
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We stayed for 11 nights in December and there were areas that were excellent and others lacking. The resort is low key and spread over the hillside, they do have shuttles running non stop, but if you don’t want to wait and ride be prepared for hilly walks. Definitely bring mosquito spray. Ocean access in a very calm bay, mix of sands but not used much, beach is public so be aware. Wait staff and bar staff were amazing special mention to Armando in portfofino restaurant and bartenders William and Ronnie. Entertainment crew was great really enjoyed the water aerobics. Food at specialty restaurants Portfino-Italian, Himitsu-Asian, Aqua-lighter meals, was all very good. Seaside grill was disappointing, protein over cooked, sauces and sides as ordered were missing and service lacking. Buffet okay. Grounds very well tended. Con’s, property is showing age in areas. The hot water system at peak times 3-5pm daily could not keep up with demand. Was also smell of sewage some nights. Our a/c unit malfunctioned and leaked water. It was repaired quickly but we did lose a night of sleep as it broke overnight. Housekeeping was inconsistent. Lounge chairs in spa area need replacing, many had broken welds, rust, and should not have been in use. Resort is in isolated area so don’t expect to walk to amenities, not a negative, but important to know and be aware driving can be an issue due to the highway you need to access to get to volcanoes and other sites backing up badly morning and evening.

10/10

Exceptional

29 Nov 2023
David
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The staff was so friendly and accommodating. They were so happy to have us there at their resort and made our trip relaxing.

6/10

Fair

26 Oct 2023
Dih Meng
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Absolutely gorgeous property and friendly staff and food was above average. Unfortunately, everything else was a miss. Beach is pretty much none existent unless you like 'muddy' sand. Mirky water and jetskis flying around you and smelling like gasoline fuel. Getting around was difficult, if you have leg issues look elsewhere. A lot of uphill and downhill, you pretty much have to take a shuttle from your room to the main areas and sometimes waiting 10 to 15 minutes for a shuttle. Most things s above and beyond your included cost is expensive, but we already knew Costa Rica wasn't one of the inexpensive destinations. As a high end Secreta brand, small thing s we are use to from other brands of this caliber was it included in this resort ie. Transfer to airport is extra, really? Top shelf alcohol, unless you pay for Preferred status, I despise this mentality, people who can't afford that extra gets push to the back of the line like restaurant reservations. Tipping, we come from resorts that cost the same that has a no tipping policy, tipping creates favoritism again, level the playing field, this works sooo much better. Costa Rica is a absolutely gorgeous country, the excursions is where it's at to experience the country, unfortunately this resorts falls short of a few things we are used to in this category of a higher end adult all inclusive. Too bad, We really wanted to love this resort.

10/10

Exceptional

17 Oct 2023
Melanie
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Loved this resort.. very friendly staff and great food

8/10

Excellent

11 Oct 2023
Shelia
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Great place, but a one time only place for me

The hotel is on a beautiful beach property, its absolutely gorgeous. The service wqs amazing. Drinks were good food was ok but im an extremely picky eater, its hard to please me when ut comes to food so for other's it may be outstanding. This will be my only visit though. The rooms especially those with the beach view, sit up on hills with a steep incline. You can wait for a ride to come and pick you up which on several occasions didnt come or where extremely slow or you are can walk down the steep hill. For those with physical limitations, that wont work. Im in pretty good shape but walking the hills were even rough for me. When its raining they dont want to send transportation up because its dangerous, but its dangerous for you to walk too because you could eassily slip and fall, so not something i would want to deal with again. But its definitely worth it for the experience at least once because staff, service and the asthetics of the place are amazing!

10/10

Exceptional

09 Oct 2023
Brittney Evan
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Great relaxing getaway perfect for couples that want to have a good time without children! We definitely recommend for a more laid back stay!

10/10

Exceptional

17 Sep 2023
Lynasia
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Prior to our stay, I had read so many negative reviews mentioning the food, cost of excursions, steep hills the resort is built on, etc. It is truly unfortunate how hard it is to please some people. This was not our experience at all. There are so many options for food where you’re bound to find something you like, and despite negative reviews, the breakfast at Market Café was amazing with so many options including a chef making omelets to-order and a staff member making smoothies with your choice of ingredients. Excursions with AmStar on site were very reasonably priced considering everything that is included. The steep hills of the resort - yes, are very steep. However, this is what makes the resort so unique and beautiful! All of these levels and layers to the grounds and bungalows. Not to mention their shuttle crew is super quick to pick you up and take you anywhere you want to go on the resort. Every. single. staff member was gracious, kind, helpful, and always going above and beyond. We’re already booking our trip next year!

6/10

Fair

13 Sep 2023
Riki Lynn
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Secrets Papagayo is a beautiful resort with exceptional hospitality and stunning views. While there were some areas that fell short, such as the lack of authentic local cuisine and a few issues with staff and excursion representation, the overall experience was enjoyable. I would recommend this resort to others, but with the caveat that they should be aware of its limitations and make an informed decision based on their preferences.

10/10

Exceptional

11 Sep 2023
Melvin
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Great place

8/10

Excellent

09 Sep 2023
Jeanette
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Great service provided by many of the staff members but specifically Randy and Adrian by the main pool and William the bartender. They all had excellent service and were so kind. However, Marcos driving one of the shuttle buses made us feel extremely uncomfortable by lecturing us about having to wait outside for the shuttle after leaving us waiting outside for 30 minutes and then he proceeded to stare us down for a tip after said lecture.

10/10

Exceptional

03 Sep 2023
Robin
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Location was beautiful. Staff were always friendly and helpful.

10/10

Exceptional

20 Aug 2023
Verified traveler
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Staff was friendly and great. Their shuttle system and phone system is so easy to use. The resort is hilly and beautiful. Our private plunge pool really made our stay extra special. The gift shop at the hotel is very expensive and does not have common items like Advil, so make sure you bring those type things from home. It was an amazing place for a honeymoon. The spa was incredible and they have one pool that is just for relaxation on one side of the resort.

8/10

Excellent

11 Aug 2023
Adam
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My wife and I went to this property to meet with two other couples for vacation (one being my sister and brother-in-law). We had previously been to Secrets Playa Mujeres (which was awesome). This one was beautiful, set amongst the rainforest and within a bay/cove. The downside of the resort was the hills (which were insanely steep…taking shuttles from the pool/beach to your room is pretty much a must), and maybe this sounds boujee, but the amount of ants in the room was insane Lol Other than that, the food was good, pool vibes were great, and the view was stunning!

8/10

Excellent

28 Jul 2023
Christine
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We went in July, the weather was perfect, the facilities were very clean, not crowded. Dinners were delicious. BUT, they constantly ran out of liquor, no beer one morning, no Gin or Tequila (at all another time). For an all inclusive to be constantly running out of liquor seems unreasonable. BUT, I would stay again knowing this.

4/10

Poor

16 Jul 2023
Amir
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Disappointing

Not what we expected from a 5 star hotel. Except for the beautiful setting on the beach everything else is a miss. Few examples: room smell of mold (we changed a room but even next one had mold), the claim there are 5 restaurants is highly misleading as the hotel closes restaurants and bars for events(weddings), service along pool is sketchy, pool bars are closed early, except for Italian restaurant food is below average, yoga instructor didn’t show up one day, you depend on rides to your room and in the evening you can wait a long time to get from the dinning area to your room, you need to ask for basic stuff like turndown service which should be done implicitly if the hotel really wanted to service its guests. We came to this hotel after staying at 4 other 5 star properties in Costa Rica during our 2 week trip and all of them were very good so this is why we were so disappointed given it was at a higher price point as well.

10/10

Exceptional

04 Jul 2023
Carlos
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Amazing experience !! Everything is really nice.

10/10

Exceptional

24 Jun 2023
Jessica
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We absolutely loved staying at Secrets Papagayo for our honeymoon. It was beautiful, clean, full of fun activities and the staff was incredible. We will definitely be back, as this is an excellent all inclusive to stay at.

10/10

Exceptional

14 Jun 2023
AJ
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Very nice resort, staff is super friendly and helpful, the rooms were beautiful, the grounds of the resort are very well maintained and the food options are plentiful ! Really a great time at the resort and a perfect place to spend time on your honeymoon!

10/10

Exceptional

10 Jun 2023
Noe Lorenzo
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Location is beautiful, great views, only minor issue is very hilly and shuttle time could be improved but overall beautiful and enjoyable.

8/10

Excellent

12 Apr 2023
TERRY
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Had a wonderful stay but when I asked if they could do a load a laundry they said yes but did not tell me 1 load would cost $110!!!!! That was totally unacceptable

10/10

Exceptional

28 Mar 2023
Jazmin
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I really loved the location and I’ll definitely go again!

10/10

Exceptional

15 Mar 2023
Ann
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Wonderful, luxury adults only resort. Wonderful staff, amazing food. Never crowded or too busy.

8/10

Excellent

18 Feb 2023
Amara
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Please discount my review since I’m not an all-inclusive person. This resort is great for older folks or folks who enjoy staying in one place. The staff are amazing and kind. It is very hilly so this isn’t the place for you if you have mobility problems.

10/10

Exceptional

15 Jan 2023
Craig
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6/10

Fair

02 Jan 2023
Mike
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very small resort, Food not very good, it is suppose to be all inclusive but they are constantly trying to up sell you on something. Beach is not very nice. If you are a smoker the only place to smoke is on the Beach, yet they are always trying to sell you cigars. Room was not luxury status and the cleaning was not the best.

6/10

Fair

13 Nov 2022
Mary
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The setting is gorgeous. The property, however, needs some safety upgrades (better lighting, better gutters/drainage system, and handrails along stairs). Also, we paid for "preferred" status but noticed little difference from non preferred status

6/10

Fair

30 Aug 2022
Sarah
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never again

Would not choose to stay here again. I was especially disappointed with the check in process at Secrets Papagayo. We just travelled up from the Westin Playa Conchal which was super efficient whereas when we got to the property gate, the gentleman here could not even find my name though the one at the main lobby could. In addition, we waited a while to be taken to the Preferred Club where we were checked in by Angelica. She was not friendly or seemed at all interested in us. We then waited 25mins for a shuttle to be taken to our room. After 10mins of waiting my husband asked her how long it would be- she said she didn't know. In this timeframe, two other shuttles picked up people from outside. For us to have booked a Preferred Club room, there is nothing that feels "preferred". The price currently does not seem justified based on the service received. In addition, we met Yalmar with the VIP team on the 2nd day and he took my husband's phone number down and said he would What's App him so we could get in touch with any issues and we never heard from him again. Also, the housekeeping team was really sloppy. Usually, they would tidy up toiletries, etc- I returned to see toiletries in the same mess I left them in. They also took our dirty towels but never gave us clean ones until I called reception. Also, we used up the tissues in the tissue box and I don't think they even looked to see if it needed refilling as it wasn't refilled for the rest of our stay.

4/10

Poor

29 Aug 2022
Richard
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The property is very nice with beautiful views of the gulf of Papagayo. The staff was very professional & courteous

8/10

Excellent

29 Aug 2022
Clayton Mark
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If you love staying at secrets resorts then secrets papagayo is worth staying at. The staff is very polite, the resort is gorgeous and secluded. If you are looking for more of a party resort or secrets vacation then I would definitely not choose this secrets papagayo as it is mostly couples and is relatively quiet.

10/10

Exceptional

29 Aug 2022
Karen
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We enjoyed our stay very much. Place is very clean and the food is the best.

10/10

Exceptional

27 Aug 2022
Gary L
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This resort is wonderful. It is built into the landscape not plopped onto it. Staff is all very helpful and attentive, they are willing to do whatever they can to make your stay wonderful. I cant say enough good things about the country, the resort, and the people.

10/10

Exceptional

10 Aug 2022
Kevin
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Best all inclusive i’ve been to so far. Food was amazing and the property is beautiful… only downside is the beach and the scammers who sit down there waiting for their prey. They literally won’t stop talking to you.

10/10

Exceptional

05 Aug 2022
Ronald DeWayne
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It would have been nice to have an enclosed bar area away from the pool area to sit and have a drink before/after dinner. Everything is centered around the main pool. A big shout out to Henry and Gary, the daytime and nighttime bar tenders at the main pool. They made the trip awesome.

10/10

Exceptional

04 Aug 2022
Jessica
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This resort was gorgeous all around. Staff was the friendliest I've encountered on vacation. The resort never felt too crowded, The food was delicious. They put on great performances nightly, The beatles tribune was the best I've seen in a while! Karaoke night was an experience. Even with the pool being closed at 7pm, My husband and I were never bored. Will definitely be back in the future. Pura Vida!

4/10

Poor

18 Jul 2022
Isabelle
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We paid US 1,146.00 for one night (beachfront) for our 25th wedding anniversary. Property is dated, beach is terrible, small pool with lots of noise and loud music. Room ok but not high end at all. Food was good though. Just not worth the price we paid for, it should have been 400-500$/ night max. We stayed in very high end hotels before, this is not one of those. Complete rip off.

8/10

Excellent

17 Jul 2022
Ross
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Overall a nice resort and we had a good vacation.

10/10

Exceptional

13 Jul 2022
Alannah
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Amazing service. The staff went above and beyond to make you feel welcome. We had an especially lovely interaction with a staff named Armando who set us up with a lovely honeymoon dinner celebration in one of the restaurants. The property is beautiful. Lots of luxurious options - such as lobster Benedict for breakfast. 10/10 recommend this resort!

10/10

Exceptional

20 Jun 2022
Shelby
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Everything was fabulous and the staff went above and beyond!

6/10

Fair

14 Jun 2022
Amber
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Friendliest People, Worst food

The people in Costa Rica and staff at Secrets Papagayo are so friendly and wonderful. The food at the resort was barely edible. It seemed like everything was just microwaved frozen food. The resort is very quiet and pretty, but seems like they are behind on some upkeep. The pool/beach furniture was run down and things like porch railings needed attention. We rented a car one day just so we could drive somewhere else to eat! Costa Rican food is so good, I wish they would just serve that!!

8/10

Excellent

11 Jun 2022
Kevin C
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Everything was nice. The check in process was annoying went from one building to another and then back and then had to go to another place to schedule covid test. The food was good but nothing we ate was out of this world.

8/10

Excellent

10 Jun 2022
Lateisha
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Great stay! Secrets is a couple based resort.

10/10

Exceptional

03 Jun 2022
Matthew
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Friendliest staff I’ve seen! Great food!

6/10

Fair

26 May 2022
Stewart
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I am a big fan of Secrets Resorts having been to others in the Caribbean but this one was not up to their normal standard. The Staff were great but the resort felt crowded as though they had tried to fit all their usual facilities into a much smaller space. For example there were two bars within 100 feet of each other and in the evening one would have music but there were only a few chairs so it was impossible to sit and listen. The resort also felt neglected as many of the pool umbrellas were damaged and not working, not like Secrets at all. Also the food choices seemed very limited compared to other Secrets resorts.

10/10

Exceptional

23 May 2022
Jacqueline
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Not only was the hotel beautiful, so many different options for food activities everyday and night but most of all the staff was impeccable . Every single person was so kind and pleasant ! I would go back and recommend anyone who wants to go to Costa Rica to stay here.

8/10

Excellent

10 May 2022
Jennifer
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Great hospitality, excellent service, frustrated by inconsistency in room service, lack of towels, dress code at Japanese restaurant.

10/10

Exceptional

21 Apr 2022
Robert
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Great Adults only resort close to Liberia Airport

Very clean resort with excellent service!!! Ari and the whole entertainment staff go above and beyond to get you involved and enjoy in the fun. During the day the Pool bar is the main hub of laughter. Henry & Eduardo are the best mixologists, also Victor and the rest of the guys are great. Hugo provides excellent food and drink chair service. Night time lounge bar features William, always on point!!!

10/10

Exceptional

06 Apr 2022
Michelle
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Best ever

Wonderful, romantic trip! Excellent food, service, clean… cannot wait yo go back.

6/10

Fair

10 Mar 2022
Christopher
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If you’ve been to a Secrets resort before this place will be a let down. The food was ok at best and the Secrets model seemed to be jammed in to a space too small to fit it all. That being said it’s a beautiful property in a beautiful setting with comfortable rooms that have great view……… I still wouldn’t return as it wasn’t worth the money.

8/10

Excellent

08 Mar 2022
Linda
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Pool Lounge chairs need to be replaced as the material is to stretched and worn leaving one to sink into the stretched dip making it very uncomfortable. Was not enough chairs from 10-3. Property needs spraying - was eaten alive by no-see-um flies pretty bad. Was not allowed to use kayaks and paddleboards in the morning due to some wind even when i said i was experienced and will stay in the bay close to shore out of the wind. Otherwise, service was great. Had trouble understanding heavy accents tho. Food was good and grounds were beautiful. Was not offered daily bottle of sparkling wine or room upgrade. Staff customer service was excellent. Property way overpriced.

10/10

Exceptional

06 Mar 2022
Christina
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Beautiful grounds. Friendly staff. Nice pool area.

8/10

Excellent

04 Mar 2022
Wazhma
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It is very quiet…. If you are looking for a peaceful stay then this is it. Not a lot of activities or music. Just sun and relaxation. Good options very limited and not a lot of variety. Simple compared to other 4/5 star resorts I have been too. It was not what I expected to be honest. It is very nicely kept and clean but too peaceful for my liking

4/10

Poor

21 Feb 2022
Diana Lynne
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Food not very good or choices of food.

8/10

Excellent

20 Feb 2022
Darren
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The resort was the right size for us, dining options were just right. The entertainment staff was fantastic and inredibley talented - the evening shows for amazing. All the staff were very helpful and accommodating. Our room was exactly as expected and a beautiful view. A few minor complaints - there were not enough pool chairs around either pool. If you weren't out at 6am you'd be lucky to get one. Also - as an all inclusive - if you're having a big Valentine's Day dinner - you shouldn't be upselling it for an extra fee. You can certainly upsell private dining on the beach or special bottles of wine, but the push for the valentine's dinner was unwelcome. Lastly - the push to sell memberships in their club (which isn't really a value) as soon as you get there was unncessary.

10/10

Exceptional

04 Feb 2022
Judy
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The Staff was awesome . They remembered your name and always tried to keep you happy. The pool area could have more chairs. People would fight over unoccupied chairs .

10/10

Exceptional

16 Jan 2022
Tia
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I got COVID - I know it was before i arrived, and the hotel put me up for the 10 days if quarantine for FREE. Put an amazing business with an amazing company I will never stay anywhere else they made something horrendous manageable and actually very luxurious

10/10

Exceptional

16 Dec 2021
Peter
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Room was great. Not as many food options as other Secrets resorts.

4/10

Poor

12 Dec 2021
Kelli
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Pros: The wait and bar staff were absolutely amazing. They were very friendly and kind. The room had a nice view. The entertainment staff was very fun and engaging. They organized a lot of fun games throughout the day. Cons: Secrets uses a lot of deceptive sales practices and it was a turn off. When we first checked in at the Preferred Club, we were greeted by someone wearing the same uniform as everyone else and identifying themselves as VIP Services. We assumed he was part of the concierge. He told my husband he wanted to give him a birthday gift (spa treatment) and to come to a Welcome Breakfast the next day. This turned out to be a 3 hour sales presentation for some scam where they threatened to fire two employees, when we declined. It put a really bad taste in our mouths from the beginning. There were multiple other instances where they said items were included, but then after we used the service they said it would have only been included if we met certain conditions and acted surprised that no one explained that to us. The Preferred Club itself doesn’t offer very many perks, other than presumably better views. The beaches are rough, and they let street vendors lay on the Preferred Club daybeds. Overall, Costa Rica is a gorgeous country and we really love other brands of all-inclusive resorts, so we will be back to the country, but we will not be giving Secrets/Amstar our business again.

8/10

Excellent

10 Dec 2021
Robert D
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Was not prepared for the wildlife which resides in the property…in particular the raccoons which literally enter your room through the balcony!!

10/10

Exceptional

09 Dec 2021
Franklin James Painter
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This place was nothing but amazing. We spent our honeymoon here and we felt like literal family. The people in this country really treat you like you’re apart of their families. We will be back!!!!! If you’re looking for amazing excursions we used frank the tank (look him up on Facebook) he’s also all over the secrets of papagayo group page. You will not get excursions like that anywhere! Very local we loved it!!!!

2/10

Poor

26 Nov 2021
Maritza
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Stay away from this “ resort “ . Rooms really smalls, Costumer Service is bad,building outdated , Beach is dirty and ugly, food is tasteless , worst experience in CR !

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