Sea Pearl Hotel

7.2

Good

71 Guest reviews

7.2

Good

71 Verified Reviews

Read all reviews

Cleanliness7.2/10

Service7.4/10

Comfort7.2/10

Condition6.4/10

location9.6/10

Neighborhood8.4/10

Amenities7.0/10

The bed was comfortable, and the room was clean and quiet. The location was close to food outlets and tour agents. Very little English spoken by desk staff and no help with tours or information on what to see or how to get around. No map or direction at all. - you are on your own there. The whole area in front and around the hotel is a construction site. The hotel would have been lovely 50 years ago.

The staff was incredible. They ensured we had a booking for our bus the next morning and dropped us off at the bus location after breakfast. Breakfast was quite extravagant with very beautiful views. The roof top pool wasn’t very fancy but had a great view and was everything you could need.

This was a lovely hotel with helpful staff that have great English. My only (minor) complaint is that the complimentary breakfast is fairly mediocre, especially compared to other hotels you'll find in Vietnam. Overall though, an excellent stay.

Great staff, very hospitable and easy to communicate with in English. Very helpful and kind.

This hotel seems like it’s been abandoned and the staff that was there were very unfriendly. The only room that they have all the lights on is when you go have breakfast. Each floor they only have one small fluorescent light on keeping most of the floor dark (even the stairwell) which was creepy but also dangerous. Elevator was broken. “Rooftop bar” also seemed abandoned. Bed was horrible. There was hair in the bathroom from the last guests. Room needed a lot of renovation and repairs just seemed slapped together out of random materials. Would have much rather stayed in a clean hostel. The only plus about this is the central location. The reviews and photos are deceiving.

Good hotel. facilities need a revamp. Staff needs to learn how to better service western travelers.

My second time there and I love the service!! So friendly easy and convenient!

Staff really good The egg chef was v good The rooms are VERY in need of refurbishment In particular, the bathroom was very mouldy and there was a 6 cm hole in the bath which had been patched up Needless to say, the bath leaked all over the floor The fridge worked but there was visible dirt instide and it just needed a good clean There were no mattress protectors on the beds and the seat covers in the breakfast room seriously needed a wash

Breakfast not very good and not air conditioned. Property seemed outdated. Staff very polite and helpful

The complimentary breakfast each morning was amazing. The food was delicious and there are great views from the dining room. We had a sea view room and the views alone are worth staying here. The staff was friendly and worked with us to extend our stay an extra night in the same room at the same price as our previous night. Would go back.

Good location facing the bay in CatBa. Many restaurants to choose from nearby, pretty sunset from the sky bar.

Good location, good view and friendly staffs!

Best of a poor selection

Cat ba as a whole is pretty run down so this hotel should be in seen in that context. It has all the amenities such as roof pool and it is worth upgrading to sea view. We saw a number of others on cat ba and they weren’t as good. Sea pearl is tired and dated and in need of renovation but still one of the better hotels in the bay.

Best pic of the worst available.

There wasn’t much choice for cat ba island so we had to pic the best of the worst so wasn’t expecting much and we weren’t disappointed in that regard. Nice view from the hotel and roof top pool and bar. Found a couple of cockroaches in my room. I put my note outside the room for it to be cleaned but nobody came to clean it. The hotel wasn’t busy so wasn’t as if the staff were busy. I didn’t expect much and it didn’t delivery much. I wouldn’t recommend staying here unless u really have to.

Woke up to bed bugs crawling on my face/body. Customer service was very poor. Only given 1 room key that must be inserted in the room for AC/electricity to work. if you lose your card key you have to pay 200,000 don. There were bugs everywhere in the bathroom and desks, even in bed.

We liked the location of the hotel, but it needs a facelift. The staff was sometimes friendly and sometimes not. The food wasn’t good, and my husband saw a roach on the food table. No selection for vegetarians. We were upgraded to a one bedroom room with a great view, but it smelled of cigarette smoke and was super noisy. The pool is vinyl, and you can feel bubbles on the bottom where it’s pulling away. It also only comes up tp your waist, great if you have small children. I wouldn’t recommend staying here.

Limited menu for the included breakfast.

Keep looking - this place is 'meh...'

This is my second time staying @ this hotel in 2 years. Unfortunately, it's not any better than the first time I was in Cat Ba. Unfortunately, there weren't many hotels available in the area, so I had to book the Sea Pearl again. When you walk into the hotel, the lobby seems quite nice. And the room itself is in pretty ok condition. But the bathrooms are dingy and gross. They are very poorly lit and have more roaches than the typical Vietnamese hotel. When I turned on the light, I counted 7 that scurried behind the hot water heater. I slept with the lights on that night.

Comfortable holiday hotel

Our stay at the Sea Pearl Hotel was pleasant overall.Unfortunately, while we were in Cat Ba there was a big night market close to the hotel which caused a lot of noise in the whole area. The hotel is not to blame for this, but it would be good if all hotels in the area would take action together to limit the noise, in particular the announcements over the PA system .

Doesn't worth more than 20$ per night

Needed renovation quickly ! Our whole shows leaked and the room is in a bad shape. Doesn't worth the money we paid for

Great location but TERRIBLY thin walls

GOOD - Great location! Right in front of the port where we took speedboat to Haiphong (port for Cat Ba tours are at another area, 15 minutes away) - Clean room and spacious BAD - TERRIBLY thin walls. We were at room 911, bay view room, but could hear the dishes and utensils all the way from the restaurant at 11th floor. Other things we could hear through thin walls include: toilet flushing from room above us, people's conversations from the opposite room(!!!) - Wifi did not work. Many guests I saw were all at the lobby either complaining about how it didn't work, or just did their web surfing in the lobby. The wifi only worked in our room when we stood in front of the door.

will choose a different hotel next time.

Rooms are big and view is pretty good but, bathrooms are very old and all furniture and equipment need refurbishing even at the restaurant. In general is not a bad hotel but, is more expensive than the majority around and not worth the extra cash.

Fabulous views from our front room. Great bed, big bathroom. Huge set of steps up to reception a problem for some. Apart from very helpful young gentleman on reception, staff had no interest. We were told a typical shoulder season attitude. Reception and corridors barely lit, but good breakfast.

Do not stay here

- The hotel is infested with ants - The breakfast is worst. The staff actually stole our toasts to give to room service orders even when we asked them what they were doing. Coffee and tea is undrinkable - Staff does not speak english - Wifi, when it works, is fast. However, you need to log in 50 times a day because it logs out all the time

Good Standard Hotel close to wharf

The room was a good size, clean and comfortable. The hotel is conveniently located opposite the wharf where the ferry departs from every day.

Nice roof, the rest needs updating.

Hotel is very conveniently located. The rooftop patio / bar / pool is fabulous. A great view of the harbor. The wifi in the hotel is awful. It appears that one room on the floor has the wifi router for the floor. If the occupant of that room leaves, the power goes off and the wifi is no longer available for the floor. I couldn't confirm this was the actual scenario, but I stayed in 2 different rooms, and 1 had a wifi router while the other did not. The main hotel wifi was spotty too, but the lobby seemed to always work. The restaurant food was unacceptably low quality, but this is true generally on Cat Ba. There were more bugs than expected. The night security guard likes to sleep on the couch.

One of the best hotels we had in Asia!

We really enjoyed our stay at Sea Pearl. Cat Ba is a great island, so glad we made the effort to get there. Sea Pearl is in a perfect location in the center and just opposite the pier. We booked a room with a sea view, the room we were initially given did not have a sea view, just a view of the building next door but we sorted this quickly with reception and were given a lovely room with a beautiful view. Really comfortable stay and great rooftop bar with gorgeous view. Shallow pool but still nice to cool off and have a cocktail. Only downfall were staff didn't have a huge knowledge of tours, just directed us to the tour operator. We skipped the one they mentioned because they didn't seem to advertise what we wanted at the time, but then ended up doing a rather dodgy 1/2 day tour of lan ha bay, still nice enough. We then wanted to do another tour of ha long bay but they all do la ha bay first so we would have had to repeat ourselves a bit. Anyway, if staff had of said that all day tours do la ha + halong and half day tours do la ha it would have given us a better idea and tour experience on the island.

Everything was good until a problem occurred during the check-out. The staff was helpful during our check-in, and 2-night stay. The lady in the counter even helped us print our boarding pass. The problem was during the check-out when we were told to pay the "additional charges." We booked the room through hotels.com. Eventually, the staff (during our early morning check-out) listened to our explanation that the room was "pre-paid" through hotels.com.

One of the better options in Cat Ba town

From what I gather this is one of the better places to stay, especially in town. We stayed for 2 nights and first impressions were good. Straight off the ferry and pretty much directly across the road is the hotel. They allowed us to check in at 10.30am which I was most grateful for as I was feeling a bit under the weather (self inflicted!). The room is a decent size and ours had a seaview which was magnificent. The a/c works well, plentiful hot water in the large shower, large bed (on the firm side but still comfortable) but the best part is the rooftop bar and swimming pool! Yes the pool is barely waist deep but for a paddle on a very hot day it's perfect. The pool is clean, quiet and the staff are quick to bring you whatever food and drinks you order. The breeze flows through nicely on the open sided 14th floor where the pool is. The buffet breakfast was average but adequate. The young man on the reception desk during the day speaks reasonable english and was able to answer all of our questions and book our Lan Ha Bay tour for us. The location of this hotel is super convenient to all the restaurants, bars and cafes, massage shops and laundry services. We were overall impressed with what we got for the price we paid.

Average hotel, bathrooms need updating

Average hotel, staff were lovely, great location. Rooms were ok, decent air con and a fan. Bathrooms were tired though and need re-furbishing. Make sure you visit the cocktail on the roof, lovely cocktails!!! Great view and a swimming pool

Definitely recommend

It was a great hotel especially for the area. It was a good location, close to everything as well.

eh

the staff is great, as always in Vietnam. room I got had blackmold all over the roof. had to dissconnect minibar cause of the noise. the entire building feels like its been forgotten for 10 years

Wonderful Hotel

This is a really nice hotel in a fantastic location! Beautiful view, friendly staff, we would definitely come back to this hotel!

Clean & tidy. Friendly staff

Wished we`d stayed on this island longer as had more to do

Great location with great view

I was very pleased with the hotel and think it has been under rated by guests. The room was very big and comfortable and I was pleased to have an enclosed shower in the large bathroom. The bed was comfortable but the hotel is a little old by the looks of the furnishings. The fact that the hotel is old did not bother me because it also met all my needs. I had a great breakfast table overlooking the port and breakfast was good.

Nice hotel, clean room, breakfast ok. We were on the 10th floor which has the restaurant and meeting rooms above. At night the noise from them moving chairs constantly (also in the morning) was annoying as well as super loud music and what sounded like karaoke in the daytime and into the night. The breakfast goes until 9am which is early in my opinion. The cleaning staff was knocking on our door by 8:30am and when I told them we needed time to get ready for the day they acted really put out and literally waited 20 mins outside our door which was awkward. The cable went out one morning and they didn't really tell us why or that it would work the next day. I would recommend staying on a lower floor to avoid noise if you stay here.

Good if it's not full price

I enjoy the stay also because I had a room with sea view. Very friendly personal, the room would need some maintenance.

나쁘지는 않지만 추천하고 싶지는 않아요

나쁘지는 않았지만 추천하고 싶지는 않아요 노후된 시설, 청소상태도 좋지는 않아요, 조식은 빵과 과일, 그리고 베트남 국수만 있네요.

A lot of cockroaches in the bathroom. And it's dark. Hot water will not come out soon. I was very disappointed with the impression that I often got three stars with this. I will never stay.

Hotelli on kulahtanut, mutta siisti. Sijainti ja maisemat mahtavat! Katumelu kuului suht rajuna huoneeseen.

리조트를 예약하려다가 호텔스위트 예약으로 바꿨습니다 정말 잘한 선택이었습니다. 가격대 성능비가 훨씬 좋았고 편의시설 이용과 교통면에서도 리조트사용보다 좋았습니다

Si vous n'avez pas le choix ...

Fuite d'eau dans la salle de bain, nous avons dans un premier temps appeler l'accueil pour dire que le mini bar était vide et que nous n'avions pas de wifi le réceptionniste à rigoler puis raccrocher... Nous sommes alors descendus pour signaler notre petit soucis on nous a alors porté des boissons chaudes à mettre dans un frigo eteint et impossible de le brancher. Petit déjeuner très très très moyen pour être gentil. J'ai oublié une paire de boucles d'oreilles sur la table de nuit, j'ai contacté l'hôtel quelques heures après mon départ on m'a dit que rien n'avait été trouvé.

굿굿

전망도 좋구 해변 및 선착장도 가까워서 이동 하기도 아주 좋습니다.방도 넒고 시원 합니다!~조식도 너무 맛있구요!~수영장이나 바 같은게 좀 아쉽긴 하네요!~대체적으로 너무 좋았습니다.다시 한번 가고 싶은곳이네요!~굿굿

나름 규모있는 호텔

룸 들어가자마자 화장실에서 엄지손가락만한 바퀴벌레봄 잠자긴 글렀다 생각함,,,, 뜨거운물 안나와서 여러번 사람불러 고쳤으나 계속해서 안됨 그럼 좀 씻게 스파이용하게 해달라했으나 시간이 늦었다고 안된다함 방바꿔달라함 어렵다함 그럼 씻지도 못하고 자냐? 하고 여러차례 컴플레인. 결국 바꿔줌. 손님 1도 없었음 객실 거의 비어있는것 같던데 왜 미룬건지,,,, 조식도 그냥저냥 퀄리티 너무떨어짐 하,,,,,,,,,,,,,,,,,,,,,,,,,,, 그래도 방자체는 넓고 쾌적함 끝!

Bien en general

Bastante centrico y habitaciones amplias, aunque escaso el desayuno buffet

다시이용하고픈생각은없습니다

침대에개미가있어서물렸어요 따끔거리네요ㅜㅜ 오래된건물인데 관리는열심히하고있는듯합니다 12층에수영장있는데 물깨끗했구요 위치하나는끝내줍니다 직원들은 웃지도않고 짐도들어주지않습니다 씨 뷰 룸이었는데 경치는 아주 좋았습니다 조식은 평범했습니다

perfect hotel!

여기한국에서 오는분들은 이용시에 다좋은데 아침7시부터 에어컨을 꺼놓고 전원공급자체를 안해주는 더구나 더운나라에서 에어컨을 꺼놓는다는것은 문제가 있다못해서 지나친것으로 보여지며 이런곳은 한국인이 이용한다는것은 바보짓입니다.

it is ok for the island and one of the best there

The hotel, staff and breakfast are ok. It is okay if you stay some nights there. The hotel is opposite of the pier.

im fine

good