Excellent
247 Guest reviews
Malindi Road, Bamburi Highway, Mombasa, Kenya. See map
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Located in Mombasa, Sarova Whitesands Beach Resort & Spa is by the ocean, within a 5-minute drive of Bamburi Beach and Haller Park. This beach hotel is 1.7 mi (2.8 km) from Rabai Museum and 2 mi (3.2 km) from City Mall. Make yourself at home in one of the 335 individually decorated guestrooms, featuring minibars and Smart televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and slippers. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
No elevators
Professional property host/manager
Pets not allowed
Service animals not allowed
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
English
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Non-smoking
Childcare
Business facilities
Banquet facilities
Transportation services
Accessible facilities
Concierge services
Gift shops or newsstand
Airport transportation (surcharge)
Conference space
Laundry facilities
Garden
Children's pool
Safe-deposit box at front desk
Spa services on site
24-hour front desk
Business center
Porter/bellhop
Full-service spa
Spa treatment room(s)
Meeting rooms
Wedding services
Pool umbrellas
Wheelchair accessible path of travel
Wheelchair accessible parking
Area shuttle (surcharge)
Number of restaurants - 3
Waterslide
Number of outdoor pools - 5
Number of hot tubs - 1
Snack bar/deli
Free self parking
Number of bars/lounges - 2
Number of poolside bars - 1
Number of beach bars - 1
Beach sun loungers
Terrace
Babysitting or childcare (surcharge)
Children's club (free)
Supervised childcare/activities (free)
Couples/private dining
Proposal/romance packages available
Banquet hall
Reception hall
Trampoline
Outdoor furniture
Children's games
Wheelchair accessible (may have limitations)
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Valet for wheelchair-equipped vehicle
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible fitness center
Wheelchair-accessible meeting spaces/business center
Wheelchair-accessible on-site restaurant
Wheelchair-accessible lounge
An amazing property right on the beach. Great staff and superb service
The service at Whitesands was wonderful. The staff are all very pleasant and helpful. We really enjoyed our stay.
We are regular guest at the hotel however on this occasion we were offered rooms which were adjacent to a building site. Naturally, we were unhappy with the room and this resulted in a lot of frustration and prolonged discussions in trying to get an alternative room. Whitesands has always been my first choice however I think they are now putting more emphasis in an accommodating large conferences and off sites then making arrangements for regular tourists.
Attentive staff. Clean throughout property. Beautiful landscape. Excellent restaurants. Stayed 5 days and did not have reason to leave the property
Beautiful hotel
Amazing stay and all inclusive..loved it. Huge hotel, everyone is so friendly and helpful.
First let me get this opportunity to thank all the staff. All the staff members we encountered were all extremely friendly, amazing and exceptional. Kudos to Japheth and Ian from the Animation team, Esther at the front desk, Harry, Harun, Edith and Ferdinand in the restaurant. Our housekeeper was also very patient with us, I’ve forgotten her name. The resort is very clean and there are many activities to do during the day. There is also entertainment in the evening. The guy who sings in the dinning room has an amazing voice. We generally had a wonderful time at the resort and we look forward to returning soon. If you are looking for a place to go, please don’t hesitate to book this resort, you won’t be disappointed.
We had a wonderful stay at the hotel - the food is excellent, the property is wonderful, and there are lots of pools across the hotel- including an adult only one. The only downside is that the beach is not clean - there's lots and lots of seaweed all around which if cleaned up would make a big difference
Would
Courteous and service oriented staff; excellent facilities all round and the food is gorgeous, delicious and diverse!
6 stars for hospitality if I could
Absolutely fantastic hospitality from Whitesands. Well done to the whole team. You all are doing a great job. Keep it up.
Great staff and a service with a smile every time.
It was nice and clean. The staff are great and helpful.
Excellent service, friendly staff. 10/10
Lovely facilities, very clean rooms. Staff were friendly, helpful and courteous. Dinner options on the first night buffet were fantastic - seafood galore! Saturday breakfast with bubbles was a nice touch. As the week progressed the food quality and options became much the same fare with small pockets of variation. The fruit selection for breakfast was wonderful but management need to make it more accessible to multiple guests at a time as waiting and pushing in became an exhausting problem. The plastic sunbeds along the seafront need to be updated, the Lamu style beds in the seafront are a big hit. Having single beds would help with overall availability for guests, especially when busy. Great hotel and a fantastic stay.
Service is amazing. One of the best resorts I’ve ever been to.
expeience not good this time
Too hot and ac don’t work and the worse part is no air conditioner in restaurant it was very hot to sit and eat without sweating and feeling so uncomfortable
Stayed at Sarova Whitesands after very many years. I was extremely happy to have spent time here. The hotel facilities, staff, and food spread are all immaculate.
Had an excellent stay at Whitesands! Property has been impeccably maintained, food was excellent as always with lots of variety, and especially loved the daytime food stations that are always fresh and hot. Lots of activities for everyone especially the kids, decent but small gym, lots of pools, and very friendly staff. I had one issue that was promptly addressed. A !
The place was nice and clean and the staff was amazing. My parents had a great time. One of the staff Elizabeth was exceptional went out her way to make my mum, Rose feel well taken care off during the stay. The whole experience was great. My dad loved getting his newspapers every morning. It was amazing.
Wonderful rest!
The food was so good and the staff was incredible.
Excellent food, friendly staff, comfortable room with ocean views, just overall a beautiful resort.
A lovely stay but room for improvement.
Wonderful facilities, beautiful views, very well maintained. Lots of space and room to enjoy and relax. Poor standards of service in all restaurants apart from some excellent staff like James (total star), Catherine and Joel. Food below average.
Sarova Whitesands is an excellent facility with one of the best beaches in the world. This was our second consecutive stay at the hotel. We loved it so much last year that we returned this summer and stayed for six days and we could have stayed longer. The staff is professional, courteous and responsive to requests. The food is delicious. The variety of pools provides options for children and adults and the rooms are well serviced. I used the Ozone children’s club for my son and the spa and I would give both a 5 star rating. We will be back!!!
Great dependable venue that we have stayed at many time. Outstanding service from waiters, cleaners, staff in general. The only reason I don’t give it a 5, is that we were given a room very far from the dining area and entrance which meant that my dad had to go up and down several stairs to get to the room from the dining area. They were able to move him to a ground room, but it was even further away! Considering we were staying for 5 nights, I’d have hoped for more accommodation. Otherwise they were great. Beautiful beaches, clean facilities, excellent location and setup.
My stay at White Sands Sarova.
Had a great time, excellent view, very clean, enjoyed the delicious food, staff very friendly, hope to visit again.
Good food
The staff was friendly and reliable. Good food, excellent ambience.
Jacqueline was awesome! She changed our ground floor room to the 2nd floor for a better view of the ocean. Timothy (at lido bar) went above and beyond to make our stay memorable. The entire staff was welcoming and friendly. We enjoyed our stay as usual and will be back soon.
The staff were outstanding. Had the best massage I have ever had at the Spa. The food was better than we have had elsewhere in Africa. The property itself was beautiful and well taken care of! The security was top notch ! However, there were bugs in the room. My friend was completely eaten up with bug bites!!! Our room location was not what was touted to be. The swimming and beach were an utter disappointment. At low tide it smelled and you couldn’t swim.
The hotel is really lovely. The buildings and grounds are very well maintained. It is on the beach. There are 4 swimming pools, beautifully clean and the water is perfect. Breakfast is delicious with many options. Dinner also has many options including a seafood restaurant. Fir me the dinner food is not quite right. Vegetarian is the best choice. Though there's ice-cream. Room was beautiful and well cleaned, if late in the day. Pick up worked well.overal, great
This hotel is very beautiful and the staff is friendly, for me my issue is the prices for the food and amenities. The mini bar is boarder line thievery and the amminties are way over prices like 20 minutes for 40$ to rent a wave runner. The whole place is set up to keep you there and keep your money there. If you want a luxury hotel like in the states it's great, if you want to experience the real Kenya and it's culture this isn't your place.
Property was very clean.
Everything from check in to check out went perfectly. We especially appreciated the service from Morris and Rebman , the both went above and beyond. Thank you, John Conly
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lovely place
Checkin/checkout was excruciatingly slow and inefficientm Service staff did not seem well trained or equipped to answer questions or assist with service isdues. Food was marginal Poolside and beachfront was really nice.
Sarova White Sands in Mombasa is a great hotel and easily one of the best. The only problem I have is that it gets incredibly crowded due to its size and therefore the amenities such as the main dining room gets super congested. The food selection is wide however the quality of some dishes (especially the curries) that stand for a while tend to spoil easily. The curry I had was not heated at all. The property however is beautiful and expansive. The service from staff and their concierge section and transport is super professional and very affordable as is the hotel itself.
A little slow process but good. The hotel is very nice and the food at restaurants is very good too!
From starting morning with a fresh breakfast buffet with varity is wonderful. Then take off for a walk on the beach grab a drink and relax. Every staff member with a greeting makes for a wonderful home feeling. Whitesands and Mombasa are top destination for singles, married couples and family something for everyone! Will definitely be back for another wonderful week and experience.
Excellent choice for families, clean, good variety of food and kids activities. Lovely beach bars
Great and beautiful resort
Great and beautiful resort for both business and leisure. Very friendly and helpful staff. Great food.
Whitesands is even more beautiful in person. We experienced excellent service, loved our room, delicious food and easy access to some of the most beautiful beaches in the world. The children’s club was so much fun for my son and the option to have free adult time was very welcome. Be sure to use the spa which exceeded our expectations. We will definitely be back to stay at the Whitesands. The pools and well cared for facilities are even more beautiful in person,
Great amenities. Great location. Very safe. Amazing breakfast. My only suggestion is to share with guests when they arrive the amenities that are available. No one showed me the pool or the secret pool or the hot tub of the hammocks or the bar or anything. A run down of all the awesomeness would have helped. But a great big gem on the Indian Ocean.
Review
The stay at the hotel was good and rooms too. The AC system was good but the water leaked in the room and after requesting the service, no one came to fix it.
This hotel has exceeded my expectations….the hotel is located next to bamburi beach with lots and lots of water sport activities as well as other attractions that will keep you busy during your vacation. However the highlight of it all is the sarova staff. They went above and beyond to make our vacation memorable. Special thanks goes to Nixon and the entertainment team, you guys deserve all the luck in the world without you this hotel would probably have been a bit dull. I was amazed as to how your charismatic and the whole team energy lights up this hotel…. Also anderson thank you for the small birthday decorations it was soooo beautiful and my partner loved it also with our daily small conversation on the way to the room. We also have nelson on the reception even though i was barely there he made sure to have that professionalism.. and to all the staff of whitesands Asante Sana you have made the begining of my holiday one to remember… remember always its the staff that makes the place worth a billion dollar….
Happily surpised
Pleasantly surprised. Rooms were nice, very comfortable, not rundown. Good service, excellant breakfast. Nice pools. Very happy, will be back
2nd visit after 2 years.
This is our second time to stay at this hotel. Check in was very smooth and straightforward. The breakfast and dinner was full of variety and all tasted fresh. The five swimmming pools were clean and lifeguards on attendance at aĺl times. The pool staff especially Justus,were friendly and approachable. A few of the dinner staff could do with a refresher on customer service but most were helpful. It would be better to open the drinks at the table, you can then be confident that it is freshly opened.The animations team tried hard! The drink choices at the bars was vast with Eric at the Lido bar deserving a special mention on his knowledge. We would recommend this hotel for all types of groups.
Safety and clean
Still very good
We stayed here in April 2019 and it was fantastic, with breakfast and evening meal included. Now in December 2021 we booked again only to realise evening meal buffet no longer included and seemed to be replaced by an afternoon snack. Breakfast was excellent though. Food in restaurants is good, nothing special, but very overpriced. There are better options nearby food-wise. We had an issue at check-in, mostly my fault, but staff demonstrated very poor problem-solving skills, could have been easily resolved but instead had an hour of stress with their totally illogical 'solutions.' They were also unwilling to check well the information I was showing them. Some very unprofessional comments by at least one member of staff to my partner. That said, we had a great stay. The hotel is very family orientated, although often hosts huge conferences. Staff are generally very friendly and good. Very clean and comfortable, lots of places to sit and relax outside. Really annoyed though when the beach cafe was 'reserved' on a Friday evening for conference attendees, as we usually spent our evenings there, and its wonderful especially the Animation dancing team. Room cleaning was very slow, we went out at 10, got back at 3 room not cleaned. Had to ask for towels for the room each day, late afternoon (is there is a towel shortage?)Overall though, despite some easily avoided issues, still a great atmosphere and place to stay.
My daughter and I came and stayed for 3 nights. The hotel and pools were nice but we definitely would not stay here again. The check in was horrible and things were disorganized at the hotel. For instance there was a free kids meal time daily that we never told about, the laundry was very overpriced, the transportation to and from the train was confusing (the prices didn’t match what we were told), and the hotel was just bad in general at explaining things. It would have been nice to have something in the room that explained better how things work in the room. One example of this was the tv had to on to use the charging strip on the wall.
I liked the clean environment, flowers and pools that are all over. Even though I did not have time yo swim it was a pleasant environment. What I did not like was that on my first day of arrival one of the servers were a little mean to me, but it was addressed by Martha, who is very jovial and professional in her talking and actions. Jack welcomed me on the first day with a lot joy, I felt happy to be back home. Generally, I had a wonderful time at Whitesands. Thank you, will be back.
Great
Everything was awes!there is nothing negative I would say about this place
Experience at Sarova Whitesands
The experience was pleasant for me but even more exciting for my 8 year old daughter who loved it.
A fantastic magical place! I was there for my birthday weekend and it was exactly what i was looking for. The spa was amazing and the view to the ocean! Just wonderful
Excellent Service, kids club team have done great work
Average
I had an average stay, it wasnt great but it wasn't bad either. The hotel complex is big and spacious, with multiple pools and restaurants (with average and overpriced food). It's a good resort for families but maybe not for couples. The checkin process needs to be improved a bit. It took over 45mins, only to be told the hotel was overbooked, so my room was being downgraded. After a bit of discussion a room that I paid for was found. Otherwise, bed was comfy and room clean.
My stay was a celebration of my 60th birthday and I enjoyed it due to customer service with the following: greetings, spa, food, and cleanliness of the hotel.
Very nice property
good
It was good
Lovely views. Excellent service. Breakfast buffet was great.
It was a fantastic location right off the beach. So beautiful. What really stood out was the staff’s friendliness and attention to details. I will definitely consider Sarova the next time I travel to Mombasa.
Overall, the experience was great. I think it could be improved in two areas: Better variety in full board food offerings and entertainment. The buffets seemed to have pretty much the same foods day after day, though the foods were good. And it would’ve been nice to have some live music at the bars, or something like that.
Overall review
The check-in is slow. The team cleaning up rooms are very professional and supportive. Special shout out to Adam from the room cleaning team Claire from customer service was supportive too! Food quality needs to get better. All staffs were supportive and very friendly
Great staff!
Thoroughly enjoyed the stay. The staff were very polite, expecially Adam the cleaner for room 1017 and 1018. The chefs at breakfast went above and beyond to serve us well.
Perfect Hotel
My all time favorite hotel. Everything is in perfect condition and the hotel is beautiful. Clean rooms, many complimentary bottles of water, masks and sanitizers provided etc. The buffet is fantastic, the pools are amazing and theres lots of things to keep you entertained throughout the day. I will always return.
Was full of life
I lovely my stay at Sarova, the staff is amazing, I look forward to coming back next year.
It took almost 2 hours to check in and get a room after arrival . They need more staff to handle check in. The room allocated to us was below our expectation and too small. Bathroom not very clean. There were insects in the bathroom. Also in the room we found an insect on the bed after which we had to change the room and spent hours of our vacation time to arrange the changing of room . The resort is fine but they need to pay more attention on cleanliness, customer service. They need to realize that the guest have to come to spend quality vacation time and should not have to spend their valuable time running between room and reception and waste time waiting I would not give the resort a rating of more than 3 out of 5
So/So
Food was so/so, by the 4th day we were sick of it. We had to call 2 days to have our room made up after returning at 6pm. All inclusive is not really true here , you have to pay for drinks at the pool and at dinner, even bottle water.
Excellent Resort. Good food Great Service. Will return.
The newly renovated property is wonderful and well maintained. The staff are conscientious and friendly. The amenities are great and food is good quality. We enjoyed our stay as usual !
Customer service was top notch. The food was amazing and the facility was clean. Booked garden view but got an upgrade to pool and ocean view. The staff also surprised me with a birthday cake. You guys were amazing. Will definately come back.
It was the best.Staff were very cooperating and everything else was perfect.I enjoyed,Thank you Sarova
The rooms are clean and nice. But the AC in the rooms need be changed to old and make a very bad noise. A five-star with great ambiance and good staff but time to invest a better ac for the rooms!!!!
This property has an abundance of well trained staff, they are quite attentive to your every need, extremely polite and ever courteous. They have a kids zone where the kids can be engaged from morning till evening, they also have activities for adults daily. Have I mentioned that this hotel is really beautiful, great value for money, they use this welcoming lemongrass fragrance throughout the premises. The buffet spread is enormous, lots of food varieties. Thanks to Rajab and Mary especially; I’m really looking forward to another visit.
Not worth the price
Expected more for the price honestly. Generally poor on a number of fronts. Firstly I to change rooms due to people waking me up in the middle of the night multiple times. The first time was a group of 7 men directly outside my room smoking at 3:30 am. Smoke filled my room and I couldn't sleep afterwards. The checkin experience was not so well either. I had to wait for someone to show me the room for over 10 minutes sfter getting my card. I gave up and tried ti find it myself but the signs were hinestly horrible. It's easy to get lost. Other signs of poor management: The disinfected the area outside rooms at like 12:30 am and it sounds like a helicopter landing outside. Everyone who was sleeping wakes up from this. They disinfected the rooms poorly as the sprayed the water bottles in the room so you literally couldn't drink the water because the top tasted like poison. Otherwise the food is overpriced, even for the coast.
The overall experience was exceptional in regards to
Staff are super friendly, courteous and efficient, food variety is excellent, plenty of restaurants to choose from plus free snacks, grounds are in fantastic shape, rooms are upgraded and very comfy, pools are nice and spacious, beach is gorgeous, plenty of fun activities, what’s not to like!
Yes the hotel is good we got a great welcome we were given upgreat to full board as we had only booked bed and breakfast but we were dined room service anyways didnt metter much. On the cleanliness side we can say 50% because there were lots of the very small black ants in the room specially on the side table of the beds which we think the rooms needs to be to done fumigation against pest control
The WhiteSands during the December COVID19 pandemic was a good break. The checking procedure was terrible and it was due to poor reservations services from Expedia. Would I go back perhaps not soon.
Business stay
Great location, good service but the rooms are in need of renovation.
Amazing place to stay and unwind. Highly recommended.
Amazing hotel! Had a great time. Value for money!
best beach vacation
Our stay was amazing. The resort was beautiful and clean! The food was delicious with great variety, the staff were very friendly, attentive, and quick to respond. The kids especially loved the kids club which had many fun activitiea for them to enjoy. We will definitely be back and highly recommend this place.
i liked the staff who were very friendly and helpful
Nice selection of food and very good. The staff was very friendly and welcoming
Pleasant property. Enjoyed stay. Unfortunately we had a large conference group staying, service in the bar slow as a result!!
The ambiance and decor of the property. Friendly staffers
What i love about this hotel is the location and proximity to the beach. I think its one of the best locations for beach babies like me. There are so many options for dining and drinks around the hotel. The food is amazing as always and the staff are super friendly. We really enjoyed our time at the seafood restaurant and the music in the evening was perfect for our romantic getaway.
The room was very cosy, very clean and the food was great. Checking in and out was smooth
Great location. Mediocre food.
We stayed in a mini suite with good views of the Ocean. The room was a reasonable size and comfortable. We asked the management to change the complimentary water to a Kenyan spring water and remove the chemically treated water previously in place and they complied. The biggest disappointment came in the dining where we had opted for half board. The quality of the buffet dinner was mediocre. In a 5 star hotel I would expect freshly cooked food to be delivered to the table.
I did not like the cleaners ion the room. One day they fixed our beds and did not put the pillow back. They left everything on the chairs meanwhile we left money for them
Family fun at the beach
Good food. Nice pools. Great service. Great family fun. Even when it rained, we loved it.
Beautiful setting with beach, multiple pools, great setup & plenty of options for food
The compound is world class and generally all facilities have been kept in very good state. I loved the long beach which is very good for exercise and the spa by the beach. I will definitely come again.
Sarova is a good facility and the staffs are friendly and professional. Brian from front desk/concierge was exceptional. He went out of his way to help even when other departments came short. I guess the rains took everyone by surprise with umbrellas unevenly distributed in the rooms. Some rooms had more than one whilst others didn’t have any. After a two day request, I never received any. Got soaked ...
Wonderful rest days
The customer service was incredible!! At every meal it felt like we were the only customers, especially Joe - he was our breakfast waiter. The massage was excellent. Jolinda, in the shop was helpful and kind.
Sarova Whitesands Beach Resort & Spa | Hotel in Mombasa | Travala.com
Amazing hotel in Mombasa
My stay at Sarova Whitesands Beach Resport & Spa in Mombasa was amazing. It is a wonderful hotel at a stunning location by the Indian Ocean. And the service in the hotel is really good and with the personal touch.