Sans Souci Vienna

9.8

Exceptional

979 Guest reviews

9.8

Exceptional

979 Verified Reviews

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Cleanliness9.8/10

Service9.8/10

Comfort9.6/10

Condition9.8/10

location9.4/10

Neighborhood9.4/10

Value9.6/10

Amenities9.8/10

Excellent property

The staff were exceptional, attentive but not intrusive. They were well trained, professional and friendly.

Great hotel. Lovely staff. Superb breakfasts with a glass of champagne. Our suite was like a small apartment.

Fantastic stay

We enjoyed a lovely stay. The staff were all fantastic, the breakfast was lovely with lots of choice, the evening meals were also delicious. The spa is nice, shame that some guests don’t read the rules to allow others to enjoy the place (maybe they should be put up outside the spa entrance). The room was beautiful with lovely bedding. Location for us was great too, just outside but a very short way to the centre. Can’t fault anything. We’d definitely come back.

unique hotel with excellent service and attention to detail

Lovely place.

We loved staying at this hotel, and using the amenities like pool sauna steam room. Room was beautiful and bed wonderful. Breakfast and staff were excellent.

Starting from the moment we arrived the staff and amenities of this hotel made us feel welcome. We stayed in the hotel for 4 nights. Breakfast was excellent, the spa first class and the room was very comfortable. Can’t wait to return.

Loved the champagne welcome when we checked in. They were very good at making dinner reservations for us and helping to schedule our airport transportation. The rooms were absolutely beautiful and the staff exceedingly friendly

Amazing hotel with amazing service

The hospitality at the Sans Souci is unparalleled! From the free flowing coffee to the most friendly and helpful staff and not to mention the different treats left in the room every day. Add to that the beautiful facilities and amazing breakfast and you really get the perfect stay.

All good, would recommend

Excellent hotel in a great location. The best asset is undoubtedly the staff. Everyone is so pleasant and helpful.

The hotel is first class and the staff and amenities are commendable. Very quiet, clean, close to the museums, etc.

The hotel was lovely and the staff was exceptional.

Welcome drink and chocolates

Great one-night stay at Sans Souci Vienna!

We were able to check in early and front desk was very helpful in explaining how to get to all the nearby sites. Location was excellent - easy walking distance of Graben Street, Hofburg Palace, Sisi and other museums and St Stephen Cathedral. The room was comfortable with excellent lighting, often not the case in hotel rooms.

Fantastic location for everything. Lovely staff and facilities

Elegant hotel in the heart of Vienna with all major attractions and great dinning close by. The complimentary breakfast at the hotel was excellent! Spa and pool are 5 stars. I would stay there again.

Wonderful stay

Breakfast and wallet parking were excellent

Amazing! Loved the breakfast! Small details to enhance the stay. Loved our stay, thank you!

The staff were overall excellent , friendly and very helpful. The room, a junior suite , was very well equipped and spacious with great attention to detail wit the decor and fixtures and fittings The location was only a 15 minute walk to the centre of the city Would heartily recommend

Stunning! Beautifully styled hotel both inside and out. Loved our room 215, no balcony but with huge windows opening out onto the street with morning sunrise too. Staff were amazing, reception and concierge were friendly and extremely professional and helpful; bar and restaurant staff were lovely. Really clean, lovely finishings, fab food, great cocktails, great room service for coffee too. Would I change or improve anything, no chance, everything perfect as it is.

Very beautiful hotel interested in art and paintings..The staff is friendly

I’d give it a 6-star if I could. Location is perfect, the breakfast is magnificent, and the hotel is tastefully decorated, with a team in which everyone takes his/her work and customer service extremely seriously. Special thanks to Ulrich, Thomas at the front desk and the nice blond lady who works at the spa/pool area. They made our stay a memorable one.

I stay here ever year at least twice a year and it’s always a huge pleasure!!! I absolutely love love love this place! I truly like the crew working at the hotel, my favorite, Christian is an absolute gem stone and makes the dinning experience even better. Hotel is extremely clean and well maintained also location is ideal

The hotel is beautiful and the staff was excellent. The bathroom amenities were great. We ate at the Veranda and the servers were very helpful. The menu is tapas style and the menu was regional cuisine and the sane as room service. There are restaurants nearby and a grocery store. It is a long walk to downtown but we had a taxi very easily. The hotel arranged our airport transportation and provided other extras, such as pillow options. We loved San Souci!

The location was perfect!

Room was a bit small and surprised there was no bidet. Front desk staff was wonderful and breakfast buffet was excellent. Best feature was location.

As good as it gets

From arrival to departure the hotel was outstanding. For a hotel this central the 20M pool was terrific. The service was as good as you ever get. We couldn't get a reservation at one of Vienna's finest restaurants so the hotel got one for us. The front desk patiently laid out our itinerary for the four days. The breakfast is magnificent. Everything you could ever want and the service is great. The daily specials are mouthwatering. I rarely write reviews but this hotel deserves the praise.

Beautiful rooms, very friendly staff.

Outstanding hotel, faultless.

Absolutely superb hotel cannot fault it. Check in was easy, Nikolaus was very helpful. The room was absolutely gorgeous with a big four poster bed, mirrored wall, gold wardrobe, separate toilet to the shower room. Balmain toiletries were very luxurious. Towels lovely and fluffy, bedding so comfortable and pillows even had a menu. The concierge could not have been more helpful especially as my husband had a broken arm and they helped with luggage in and out of the taxi. Would 100% return here.

Great property. Convenient location. Friendly and helpful staff. Nice rooms.

Excellent

We had a problem with our room on arrival. It was very small for a suite and not at all what we had expected. However the hotel sorted it out immediately the following morning and gave us a beautiful room at the front of the hotel. Staff could not have been more helpful, especially Daniel who recommended excellent restaurants and explained how to use the underground which proved really useful. Room was spotless with an evening towel change service. Breakfast was excellent. We would definitely recommend this hotel.

Wonderful boutique hotel in the museum district with excellent service, breakfast and very spacious rooms. Great location just across from the metro station and a few Tram stops. Quiet location and room. Lovely rain shower with. Ice products. Really enjoyed our stay here with our 2 teens. Thank you.

Did not feel any VIP treatment

A lovely hotel in a good location. Staff very helpful

Very disappointed on every level.

Beautiful room, helpful and friendly staff, quiet, and several recommendations made which increased our enjoyment of Vienna. A smaller, more personal, but equally impressive alternative to the better known “grand dames” of the Vienna hotel scene.

Very nice, clean, with lots of perks hotel! Loved the breakfast and staff at the restaurant. Truly enjoyed sauna and very clean pool, it was relaxing and refreshing. Perfect location, pleasant walking distance to all main attractions

Wonderful check-in staff. The young woman was polite and friendly. The young man (concierge) was knowledgeable and efficient ! Beautiful property but very noisy (doors slamming - all hours) loud person above me, note in room iregarding noise from construction).

Near Perfect

Nearly perfect four-night stay during the first week of March. Only negative was that they were doing a little off-season renovation of the restaurant so breakfast was slightly disjointed some days but the staff couldn’t have been more helpful and professional. The room was large and beautifully (and recently) redone. Interior commons areas also new and well-maintained and tasteful with a little whimsy. Solid breakfast and beautiful spa/sauna/steamroom/gym area. Location in the Museum Quarter and just across from Kunsthistoriches also ideal for us. Wish more high-end boutique hotels could be like this. Stay here.

The hotel and staff were incredible, so helpful and friendly, they couldn’t do enough to make our stay special.

The hotel was in an excellent location. U stop was right across from the hotel and tram stop was a few mins walk. Staff was attentive, provided A service throughout our stay. Excellent breakfast and coffee service to the room was a pleasant addition.

Beautiful, charming, upscale hotel without being pretentious. The staff is accommodating and pleasant. Breakfast menu is to die for. I will go back in a heart beat.

Fabulous....but

Hotel and staff are fabulous. Food is excellent. However the beds are hard, the automatic light in the seperate toilet is annoying in the middle of the night as you cant deactivate or dim it. The lighting in the shower room is also binary i.e. either full on floodlight or off....again not great if your partner is sleeping. Getting the basics right i.e enabling a guest to get a good night sleep is so important and its the over enthusiastic use of tech and a rock solid bed which partly lets this hotel down.

Luxury Boutique hotel.

Very impressed with everything about this hotel. Rooms are well designed. Service was exceptional, right from the bellboy to reception to room service to house keeping, they take their hospitality very seriously. Their pool and spa were very nice. Totally enjoyed it.

We have stayed in a lot of lovely places but Sans Souci is probably the best. Aside from the beautiful hotel, location and facilities it is the superb service from staff that make this hotel the best. Couldn’t recommend this hotel enough, you won’t be disappointed. We absolutely loved our Christmas stay.

Excellent service and very friendly staff. The breakfast was exceptional.

Excellent hotel centrally located. Awesome service. Great spacious rooms. Hughly reccomemded

Great place to stay

Great hotel in a great location near to the museum quarter and trams. Room was much larger than expected. Spa was quiet and clean. Breakfast very good.

Excellent boutique hotel in district 7. Very good breakfast which is included. Evening meal in the restaurant also excellent. Staff very helful and friendly. Would definitely recommend a stay in this hotel.

Couldn’t be better

Elegant and beautiful

What we most appreciated was that every member of staff in the hotel went out of their way to answer our questions, give advice and help.

Hotel was nice and only 15 min walk to city center. Staff was wonderful as was the breakfast that was included. Rooms were clean and comfortable.

We had a wonderful stay at the Hotel Sans Souci. Great service, great location and terrific amenities.

Incredible visit

Really impressive hotel. Amazing staff and food, spotlessly clean and great location. Spa is better than advertised. Will stay again

A STAY TRULY “WITHOUT CARES”

Wonderful hotel in a great location in Vienna. The staff is welcoming, friendly and helpful in all respects. They are obviously well trained to deliver outstanding service from start to finish. Breakfast is wonderful and well stocked and well serviced. Again, service was superb and food was wonderful and we didn’t need lunch any of the days we were there.

Staying at this hotel was wonderful, this was the most luxurious hotel we stayed in during our Euro trip, and we are so happy we chose to stay in Hotel San Souci. The staff was so helpful and wonderful. The spa amenities were out of this world, pool, Finish sauna, a rain shower?!! Also did I mention that they have fantastic coffee? Highly highly recommend!

Every time, I am visiting Vienna, I’m staying at SS. The service, the rooms, the location and the breakfast are truly 5 stars. This hotel is a 💯 better than the famous RItz. I promise!

Excellent

The staff are amazing at this hotel, they are attentive without being overbearing and privide you with everything you need before even requesting it. Well done, keep up the great work

Great location. Incredible breakfast. Staff were courteous and friendly. Heard sounds from the people above us. so sound isolation is an issue. Room HVAC was a little bit of a challenge to navigate. Lights in the bathroom were something we were unaccostumed (sensor PIR detection) to but maybe this is a more of an EU thing that we spoiled, dumb americans need to enlighten ourselves with. View from room was not optimal given length of stay (9 nights). 4 stars may be a little generous. Probably 3.5 stars is more accurate but there is no way of doing this with this format.

The property was adjacent to the museums. Room/suite was exquisite. Staff was exceptionally kind and helpful. I would definitely stay again.

Vienna Delight

Beautiful hotel in center of Vienna. Stylish, immaculate, comfortable room with huge luxurious bathroom including rain shower. Front desk and bar staff, especially Manuel in the bar, remarkably friendly and helpful. A fantastic and welcomed refuge in the summer heat. Top-notch amenities.

This is a remarkable hotel. From first to last the staff are extremely attentive, the facilities are superb and actually, compared to hotels in London now, for example, it is not expensive (for this grade of hotel). It’s also well-placed for the metro and near to the Museumsquartier. The food quality is also high. There’s very little to fault. I would only say that bigger, fluffier towels would be good (they are slightly scratchy and thin currently). And they really need a British person to show them how to make tea properly ;-)

Fantastic experience overall!

Wonderful stay! Hotel is in the heart of everything we needed! Extremely friendly and welcoming staff. Super clean and comfortable. Restaurant and bar is exceptional. I would definitely stay here again.

Excellent staff and service they couldn't do enough for you

My husband and i really enjoyed the service provided by all the employees. We appreciated the professionalism and employees being trained. The service was the best we have experienced in quite a while.

Amazing hotel, great staff, good location

Great stay!

We stayed in the inner court yard, room 116 for five nights. The room was furnished nicely, clean and comfortable and secluded and quiet. The air conditioning worked well and room service for our daily morning coffee was excellent. The hotel staff were excellent and professional from start to finish and we thoroughly enjoyed our stay and would definitely return if we visit again.

Sans Souci Vienna

The staff was so friendly and helpful. Welcome drink and coffee. We received the suit even we arrived early. The suit was amazing. Fabulous breakfast and you can order complimentary coffee to your room all day. High class luxury hotel. Location is the best you can have in Vienna. Right next to QM and a lot of restaurants. 5 minutes walk from the old city. Absolutely recommended as the best hotel in Vienna.

Incredibly friendly & helpful staff. Wonderful rooms & amenities. Spectacular breakfast spread. Triple pane windows. Walking distance to all major sights. Would highly recommend, and I have.

I had the best time at Sans Souci Vien! The hotel's amenities were clean and modern and charming, the staff was attentive and so friendly, and the included breakfast was the best of the trip! Would absolutely recommend for others and would stay there again.

Outstanding hotel with amazing service. The complimentary cappuccino and coffee delivered to your room just takes an already great experience to the next level ! Highly recommended.

Excellent central location. The staff were courteous and helpful. The room was well appointed and comfortable.

Excellent Hotel and staff.

The best!

Just simply the best. The stuff is amazing…all of them. The hotel is just beautiful Breakfast is so yummy and the spa/pool is amazing!!!!!! We love it and love it! We miss it already And it’s sooooooo clean

Lovely property. Perfectly situated to walk everywhere, but also close to metro and tram stations. Perfect pizza and pasta restaurant nearby and Spar just next door. Breakfast’s lovely and relaxed. Room beautiful and clean. Staff always helpful. We didn’t use the pool or spa, as so much to do in such a lovely city. We walked in every direction from the hotel and always came across lovely new sights.

Great location

The Sans Souci Vienna is the best hotel my wife and I ever stayed in. The staff are very professional and made our stay very comfortable. Quality is their top priority and they thoroughly enjoy their jobs. The room had was well appointed with lots of luxury features. The location of the hotel makes touring through Vienna very easy. We highly recommend this hotel. We will choose the Sans Souci when coming back to Vienna.

Outstanding service and friendly staff all around.

Loved the service, breakfast, light and bright room, bedding and towels. Didn't love the pool area or the iffy air-conditioning.

Great

We had a wonderful stay! The service was amazing, the staff were so kind and welcoming and the food and amenities were next level fabulous!

Our stay at the hotel was fantastic. The staff was very friendly and helpful. The room was very clean, the facilities were gorgeous. It was walking distance to alot of the attractions we wanted to see. My partner and I were extremely happy with our stay. We felt spoiled.

This hotel is outstanding. They arranged for a pickup at the hotel and the service was outstanding, a great driver who was friendly and approachable. Arriving at the hotel, Daniel opened the door and took the time to remember my name and address me, it was a nice touch that made the hotel feel much more welcoming. The front staff were incredible. A quick check-in process as I had filled out documents beforehand as the hotel asked. Afterwards, Annika took the time to show me some historical sites on a map and significant areas to visit. Daniel arrived with an americano coffee and it made my morning. Daniel took me to my room and showed me the key elements. The free bottle of water was great. And you get the free bottle every time housekeeping makes your room. Being mountain and glacier water, it's some of the best water. Housekeeping is wonderful. There were several times were I slept in and they were so polite. They would always ask for a time to come back and see my room which was great. In several hotels I have been to, the housekeeping comes once or twice and then moves on but here they take an extra effort. And the room was always done to such a high standard with little things addressed like putting the slippers the right way or cloth under my toiletries. Little things. The cons were not enough pillows on the bed and it took me longer than it should to figure out how lights work but these are small. This is a great hotel and I will book here again when I'm back.

Good hotel with some service issues

The hotel is very cozy and clean. They are giving you some small benefits during your stay as a free coffee and glass of champain. On the other hand i'd asked twice to bring me ice to the room in never came. The SPA is really nice but i've got there the most unprofessional massage i ever had. Disaster.

Awesome hotel - extremely chic, contemporary and staff - one of the best rooms we stayed in during all our travels in Europe. Close enough to the main shopping district with plenty of transportation options. Jewel.

Amazing hotel with equally exceptional staff Stayed in a Master suite which was fabulous Thoroughly enjoyed our visit Christmas markets and the whole atmosphere in Vienna was magical at this time of year Will be back soon!

The hotel was beautiful and conveniently located. Every staff member was friendly, professional and extremely helpful. The breakfast, included when booking a room, was outstanding. Breakfast included not only a variety of delicious pastries and breads, but also cold and hot entrees, eggs to order and a lovely glass of champagne. A truly wonderful place to stay when visiting Vienna.

Welcoming friendly staff. Nothing was too much trouble. Excellent breakfast service.

Exceeded expectations, great breakfast, lovely room and comfy bed, beautiful spa, staff were so friendly and helpful, wouldn’t hesitate to stay again.

Amazing!

Incredible hotel with a phenomenal customer service! From the moment we arrived in a mini snow storm and were given hot face towels, and a hot drink (before even checking in!) we were made to feel very special. During our four day stay, the meticulous attention to detail was evident in everything from the quietness and comfort of our room (with 12 foot ceiling and 9 foot mirror!) to the cleanness of the indoor pool and the amazing champagne breakfast! The location was perfect for easy access to the Christmas markets (we stayed in December) and all the many museums and only 15mins walk to the opera house. The first choice place to stay when visiting Vienna! Would highly recommend.

Staff very friendly and excellent service

Everything was amazing the staff, the breakfast, the ambience the bar, the location 10/10 would recommend to anyone.

I stay there every time I am in Vienna , it is amazing and timeless ! 7 years and still number one !!

Great location and quiet room. Breakfast was outstanding. Service was excellent from the front desk to house cleaning and restaurant staff.

Great rooms, great staff and wonderful breakfast! Great location for exploring Vienna’s delights! We would go again!

Great small hotel

Sans Souci Vienna is a Real Treat

We recently spent 4 nights at the Sans Souci and really loved the hotel. It is perfectly located right next to the Museum Ring, which was ideal for us. The room was spacious with lots of room for all of our clothes - a rarity in many European hotels. We requested a quiet room facing the inner courtyard, which was perfect, and we could open the windows at night without being disturbed. The hotel includes a spa with many treatments (which we did not use). There was a lovely buffet breakfast every morning with the best bread and tasty egg dishes. We looked forward to that meal every morning! The people at the front desk were just great - helping us with directions and restaurants. Their kindness really enhanced the pleasure of our stay, and I would strongly recommend this hotel to anyone desiring a special experience in Vienna.