Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• Cleaning fee: USD 10 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

• Pool access available from 9:00 AM to 7:00 PM.
• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
• No pets and no service animals are allowed at this property.
• Contactless check-in and contactless check-out are available.
• This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Special Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. The front desk is open daily from 8:30 AM - 10:30 PM. If you are planning to arrive after 8:30 AM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests planning to arrive outside of normal check-in hours must contact this property in advance to arrange check-in.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Guests must contact this property in advance to reserve access to the hot springs
• This property accepts credit cards, debit cards, mobile payments, and cash
• This property reserves the right to pre-authorize the guest's credit card prior to arrival.
• Onsite parties or group events are strictly prohibited
• Long-term renters welcome
• This property uses eco-friendly cleaning products
• Safety features at this property include a fire extinguisher and a first aid kit
• This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Optional fees

• Airport shuttle fee: USD 170 per vehicle (one-way)
• Late check-in fee: USD 45 for check-in between 7:30 PM and 10:30 PM
• Housekeeping fee: USD 10.00 per night
• Towels fee: USD 5 per person, per stay (or guests may bring their own)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

French

Spanish