Romana Hotel

3.8

Poor

427 Guest reviews

3.8

Poor

427 Verified Reviews

Read all reviews

Cleanliness4.0/10

Service4.4/10

Comfort4.4/10

Condition3.6/10

location6.6/10

Neighborhood4.0/10

Amenities3.2/10

Could be better

Unsafe environment

I was disappointed with my experience at Romana Hotel. Rather than a traditional hotel environment, the property resembled a marketplace for smoking-related products. I was surprised to see this property listed on Expedia, as it does not seem to meet the expected standards for accommodations. I hope Expedia will reconsider its listing criteria to ensure a more conventional hotel experience for travelers.

The service so so so terrible that’s it

This was literally the worse hotel I have been to. I checked in and checked right out. The guy at the front desk was so unprofessional. He was constantly yelling and using words he shouldn'thave.. I have a video of him arguing with a guest. I have over 20 pictures of how dirty and unsafe this place was.There was mold in our room & the guy refused to refund me.

Disgusting

This hotel is nasty full of drug heads and prostitute

Front desk asked for cash in order to fit me in!

HORRIBLE PLEASE AVOID

HORRIBLE, HORRIBLE, HORRIBLE. LIGHT BULB MISSING IN THE ROOM. POOR SERVICE ROOM WAS DIRTY AS HELL NO CLEANING DONE AC NOT WORKING

Not very clean and in very bad area!

I don’t not recommend this place! Place is not like the pictures! Seems the picture on Hotels.com are from when they first opened. I got there I could not check in. They said I had to be back at 3:30 pm when check in was at 3 pm. After I checked in way pass 3:30 pm, went to my room and smelled bad. Undid the bed and saw stains on the bed. I left and wanted to cancel because of the way it was nasty. I left and got another room somewhere else. Would not recommend at all.

Room was suppose to be 60 bucks then when you get there 40 bucks security deposit that wasnt included in pricing

DO NOT STAY HERE!!

PLEASE DO NOT STAY HERE!!!! If you can afford to stay somewhere else please do. there was nothing good about this place. Roaches everywhere, THE SMELL, sheets dirty and NOT CLEAN AT ALL. I did not know what I was getting myself into when I booked. I booked to stayed 3 nights but only stayed half a night. I just couldn't do it. I slept in my car.

No light fixture bulbs in the room, tv remote control unsat, carpet dirty overall an average place ….

They did not provide me the room.

Booked a 2 bed room and it was unavailable when we arrived

Photos of property are completely misleading.

This hotel is severely distressed. The images online do not reflect at all the conditions of the property. We took a loss in the money and checked out immediately. The room was odorous, the door to the room was all scratched up and damaged, and the property was weathered and old, not as the result of a recent hurricane.

Dangerous tenants

A lot of cockroach and too old and dirty chairs and carpet

Stay clear of this place.

Nothing I like i don't stay it was discusting very dirty I need money back

HORRIBLE PLACE!!

This place is so bad. When you walk in, you’re met with a strong smell of urine. The check in took forever. The first room I got, I couldn’t even open the door. So, they switch my rooms. While waiting for the process of changing rooms, I immediately start seeing the type of people of people that were staying and knew it was more like a place for people that obvious didn’t have a place to live. Well, when I finally got the new room, I was infested with roaches. I went back down with my luggage and asked for a refund. The hotel nor the room was anything like the pictures on the website. They tried to give me another room, but at that time I felt unsafe and uncomfortable. It was a disgusting place.

The rooms were not clean. Roaches in them. Two other families were there complaining as well.

There was blood on the sheets and the hotel has bed bugs. Upon speaking to the man at the front desk he tells us what did we expect and we will not be getting our money back

Website does not match description. Entire building reeked of cigarettes smell. Stains on wall and ceiling. Toilet did not flush. Overall bad. Waiting for my refund as front desk accepted to refund all expenses back.

Horrible

Cockroaches, dirty, broken commode seat.

A terrible experience

Too many cockroaches. Only hot water. I could not take a shower.

Never again. WARNING

Bed bugs. Roaches. Smoke smell. Water coming out the the ceiling. Mold.

Cleanliness

Average

There are shacks in 3rd world countries better than this place. Still waiting on my deposit.

The staff wasn’t very nice the 4 days of my stay I didn’t get room service there was roches on the fridge the sheets were stained

Nur Für einen Notfall zum Übernachten gut

Leider nicht zu Empfehlen

This place is a total and complete rip off. Stay far far far away from this place if possible at all. They have so many hidden fees for standard accommodations that it is insane, there are bugs all over the place and they placed me in a room with a wet floor that had obviously just had treatment completed possibly minutes before arrival. The lights were damaged and broken, in some cases the cables had been cut. Furniture damaged and filthy, sheets had burn holes in them, smoke detectors ripped out (which is probably why they STOLE my $40 “damage deposit”) the only good thing about this place was the one manager who helped find a room suitable at least to take a nap in. The mini fridge was filthy, remote was damaged and missing components, toilets moved if you sat on them. The carpets were a freaking mess, STAY AWAY!!!!!!

Hotel needs to be condemned

We’ll to start everything they said they stand for online is a lie the building needs to be condemned it’s filthy ; roach ridden , homeless sleeping at the entrance to office smoking pot ( marijuana) the grounds of the hotel is covered with trash blowing in the wind the lobby doors open 24 hours a day wind blowing trash , grass, leaves etc into the lobby, the elevator the only one out of two that works is filthy with trash and pot roaches ( marijuana butts) on elevator deck, no service I never saw a cleaning service cart. No fresh towels etc. The room was filthy with food debris on floor behind furniture, pills on and under furniture, the shower head coming out of the wall was just barely hanging, the carpet in the hallways looked like a crime scene. I could go on and on. I worked in the hotel industry for a long time stayed at a lot of places everything they said to describe their hotel about having services in rooms for meetings, etc. was all a lie everything that they described was a complete lie. I am surprised that the fire marshal and the health department have not close this building down. They ask for a $40 cleaning deposit I mean what good with that dude they could keep it and see you trashed the room but the room is already trashed. Then again the Proprietors Dr., Alfa,, Romeo’s Mercedes and Can-Am motorcycles, but the hotel is a ghetto.

Really bad service, I had a reservation confirm but when I arrived to the property they simply communicated that all rooms were taken and there is nothing the can do. So even with a confirm reservation does not guarantee your stay. Great service 😒

I like how cheap it was

DISGUSTING. Roaches in the sheets. Pee stains everywhere. Someone else's POOP was STILL IN THE TOILET.

Nothing to like. Indoor Air conditioner was not cooling properly, temp didn't go below 80 degree, ceiling fan run but barely feel the air flow. Bed sheets and comforter were dirty and had burn holes and notified the maintenance guy at the time of check in. Small and medium size bugs were present. Took photos and video.

I enjoy the place

Roach infested

Worst place ever

Avi and the administrative staff were helpful and professional. They explained all fees, and smiled, while answering all of my questions, to my satisfaction. I'll definitely stay here, again, on future trips.

Cockroaches ,lamps and remote tv. Did not work. No phone. Rude service

TERRIBLE

Front desk clerk. Was terrible. Lobby was hot elevator was hot 7th floor was ugly looking room was infested with bugs and roaches Reminded me of jeffrey dahmer’s apartment complex looked run down early 90s type

Never again

When I first arrived at the property, the parking lot was filthy, that was a pool on the side that was filled with dirty green water, the lobby had a horrible smell…I couldn’t stay at this property and wouldn’t recommend it…

Why did they want a deposit for a room where nothing works or things are already broken tv do not work the phone that in the room doesn’t even have a cord hooked up to it the tv do not work it’s roaches crawling everywhere there’s a small round table in the room that is broken the door you have to slam shut missing light bulbs. Like this place is completely horrible and they are asking for a $40 deposit on top that like that’s crazy

No ac in the lobby and smells like weed out side

several kind of insects and cockroach in the room and on the bed. You cannot sleep because of these insects.

Property is disgusting.. would not recommend! We left immediately

Had to switch rooms 3x

Extremely dirty unsafe infestation of roaches. I choose not to stay for my safety and the safety of my family and now they are refusing to give me a refund.

Well short of words. Stay at your own risk.

Actually didn’t enjoy my stay at all. The lobby is hella hot for no reason, there is no on site laundry room, & the area has nothing to really offer

Took $20.00 worth food - NO fridge/micro - flying gnats all over made life challenging. Nit here!

Horrible stay

The room was very dirty, the fridge smell horrible the carpets were dirty. The towels smell was horrible

Would never say here again

The place was disgusting. In a very scary environment

Romana Hotel Review

the room smelled like urine, the carpet was so filthy that I wouldn't dare take my shoes off, there were crumbs and dirt under the mattress cover and on the box spring, there was hair in the sheets, in the less than 30 minutes that I was there I saw two roaches. I could not stay, it was disgusting! If I could give negative stars, I would.

Tener mucho cuidado siempre estan tratando de cobrar mas a las personas

This property lacks maintenance. It’s very cheap so I guess that is why but definitely not worth more than $50/night rate.

It’s was the worse

Checked in 1st day no water for hours, roaches were very bad and room was not clean when i arrived. Toilet seat was on the floor and the office guy told me i coulda fixed it myself. The sink leaked and i had to go buy a bucket to catch the water. They never came to fixed it after I reported it the 1st day. Overall stay was horrible

Very dirty in all things. I don’t know how Expedia make job with this like dirty lhotel????? Nothing is clean in the room. Alot of cockerch in all the room. No life there

Good

My stay at Romana was excellent 👌.

Literally the worst hotel I have ever been to. There were roaches, the whole place smelt like cigarettes, the sheets and bedding also smelt like cigarettes, the bedding had stains, the peephole was literally just a hole drilled into the door so you can see inside the room from the outside, the door did not manually lock, the balcony had no lock and the walls were paper thin. it was so disgusting

Cheap price

Stay away

Worst hotel i have ever stayed in trash everywhere bad smells no tv burn holes in the covers holes in carpet broken mirrors lamp shade was torn up the other lamp didn't even work table was broken sink cracked tub was to gross to even put my feet in took pictures but its not letting me load them also posted them in the Google reviews

Worst experience I’ve ever had, hope no one has to go thru that again they should close down

I wouldn't stay for free

It was ratchet and dirty. The staff was rude. I wouldn't go back for free

I never had the pleasure of getting past the desk clerk who overcharged my debit card and stole yes stole from my use 1330.84. My money was c Grabbed by malicious personell on 3/2/23 it's 3/17/23 I'm still on the streets praying I survive waiting for the hold to be released so I can go elsewhere ...never saw inside of a room but they hindering my movements I'm a 59 yrs old crippled man 15 days on the streets due to Ramona Hotel

A few bugs when I saw the bathroom

Y

It was the worst place ever, and it had a lot of roaches, and it has a lot of rat poop and bad experience

As soon as I entered the room, there was two bed bugs crawling across the floor. Horrible I checked out within five minutes.

I came to check in at 2:00pm, and they asked for $20 cash to get my room early. I disagree. and 3:30pm I went back to check in my room, they told me to wait. around 5:00pm they replied that there was no housekeeping staff so asked me to go to another hotel. I saw a lot of people having the same situation as me that day, it was really horrible. I don't want anyone to be like me when coming to this Romana hotel. don't be foolish

Overall just bad service & dirty😩

Kurt is very unprofessional and rude he allowed a guest to harass me without any regard and refused to switch my room! which forced me to leave the property

This place is infested with roaches

That area is very neglected and very dirty.

Worse place you could possibly stay at! Do your research before you book a stay at the Romana!

.

SINGLE WOMEN ARE NOT SAFE HERE. I was staying here by myself, so only my name was signed to the room. One night at around 3 am my abusive ex-boyfriend followed me to my hotel after seeing me at a bar. I did not see him. I go to my room and get in bed. I was woken up to the sound of my door opening... The staff gave him a key to my room!!! If I didn't have the extra lock on, he would have gotten all the way in. Luckily it only cracked so I slammed it closed. He was banging around violently until someone escorted him out. If that wasn't bad enough, there were roaches everywhere, rips and stains on my bedding, and my toilet seat was broken, so it pinched every time you sat down... At this point I am deciding whether to sue them for endangering my life or to speak to management. Absolutely unacceptable. I could have died that night due to their negligence. 0/10

Would not stay at this motel again.

Trash is bad

Ride , bugs (roaches) Hud

Wasn’t a good experience

The check in took long and there was a $40 deposit added to your card. The elevator smelled like pee and I had roaches in my room. No cable and the wifi was horrible

Well, aside from having ghosts or paranormal encounters; this was like going to the haunted hotel with roaches.

Place is dirty, roaches in the room, sketchy people in the parking lot and lobby, no room service, bed sheets with cigarette burns

Get what you pay for... Barely

Roach infestation. No mini fridge, no microwave, no ice machine. Stank of pot smoke. Employees were courteous and professional.

No customers services No fridge No microwave Hard times to get extra bed sheets and towels

I liked how easy it was to check in . The manager/landlord is very helpful, kind and respectful but his staff arecvery different from the manager .

This hotel did not had iron or a working hair dryer. It was infested with cucarachas and the rags are so dirty.

I have been staying in Houston each weekend for the past 2 months. Romana Hotel has been my worsst experience by far. It seems to be a doss house for transients. Not suitable for those needing a short stay in Houston. It looks like it is getting ready to be demolished. Balcony door did not lock. No remote for TV. Hall carpets badly stained. No microwave. Was afraid for my car in the parking. Staff tried to be nice but I felt compassion for their situation. How can you give good service in a dump.

It was ok

Rude attendance

The front desk attendant was very rude and unhelpful, it was a very bad experience

Roach infested

Roachs there is a up charge for everything have to pay a deposit after you pay for the room and if you ask for a late check out you have to lose your deposit

enough said