Ridge Royal Hotel

8.0

Excellent

90 Guest reviews

8.0

Excellent

90 Verified Reviews

Read all reviews

Cleanliness8.6/10

Service8.2/10

Comfort8.8/10

Condition8.4/10

Neighborhood7.2/10

Amenities7.8/10

All is well and good.

Initially, Checkin seemed fine, but upon entering our room, we faced multiple problems: the air conditioner didn't cool the room, the refrigerator and television were malfunctioning, and internet connection was unstable throughout our stay. Contacting the front desk for assistance resulted in two staff members arriving. However, their presence felt unnecessary as one merely pressed buttons on the air conditioner remote, while the other exchanged a fridge with another that didn't work. After a technician could not solve the television problem, he stated he needed to inspect the server room and return later. Upon his return with another individual, my partner was lying on the bed. This staff member appeared distracted by my partner under the covers, spending an excessive amount of time looking at her rather than focusing on the task at hand. As a result, we found the experience unprofessional and uncomfortable, leaving us unwilling to recommend or return to this establishment. The unnecessary presence of multiple individuals and prolonged distractions raised questions about the service provided and left us with an overall negative impression.

The staff seemed nice. The food that was available was subpar. The bed was comfortable and there was plenty of space inside the room. What I did not understand is that there were two of us in the room but only one slipper, bathrobe, and one wash cloth, smart of me for bringing my own cloth. And for the days we were there I had to ask for them after the cleaning of the room was done. No iron and iron board available, keep that in mind. Checkout should have been a breeze this morning, all fees were paid for, staring at the screen for a while then pulling out the POS device was questionable.

Over-all satisfaction. Great services and friendly staff.

Staff was extremely nice but the hotel needs to upgraded, particularly the rooms.

Loved the spacious room & hot shower. Great A/C. Loud music late at night and early in the morning coming from out in the courtyard. Food was delicious at the restaurant, but took a very long time to be served off of the menu. Stick to the buffet! All staff were helpful and friendly.

Beautiful chalet-like hotel. Nice restaurant with buffet, and bar. Clean, spacious rooms. Great views.

Nice hotel close to the Slave castle and attractions.

I was traveling with a friend and requested 2 twin beds, their standard double room. However when we arrived they had gave us a room with 1 king size bed and the room was moldy. We were told that they could move us to another room but we have to settle for one bed. They suggested that we should go to dinner and they would move us while we dined.. That did not happen, we were forced to to wait for the new room, and this new room did not have a working AC. At 12:30 AM the next morning, we were placed in a room with working AC and one bed. My main issue was not the mishaps but the nonchalance of the staff. No phone call to apologize or an attempt to compensate in any manner.

The hotel is nice and the rooms ate comfortable. I've stayed there a few times.

Service in restaurants. Smelly women room.poor lighten very few towels.

Nice place

Rooms are nice and in good condition. Beautiful garden. Not a lot to do in the area but there are poolside parties on some evenings. Staff is very friendly. The food is just okay. Breakfast was a little bland. The poolside menu was good. The chicken burger is mostly bread but the chicken club sandwich was better. Great place to relax if you’re not looking for much to do.

I loved my stay here. The staff was incredibly accommodating and professional. My room was beautiful and looked exactly as shown on the pictures. Nice gym and pool area and the landscaping is beautiful.

Great

Service is good. Room is a bit old but spacious.

I always stay at this hotel when I visit Cape Coast, infact it is one of my best hotels in Ghana. This stay was a bit different. The toilet wasn't clean, the TV was broken and there was no hot water running . I reported this to the receptionist and I was assured the maintenance team will work on it, but nothing was done. Overall it was an okay experience this time. I hope the hotel management will inspect all rooms before checking in clients. Royal Ridge, you can do better than this.

Good stay in Cape Coast at Ridge Royal Hotel

Hopefully we will be coming back soon as this is my favorite place to stay

Our 6 day stay as always has been great

Everything is great, love the executive suite especially the shower. I’m 6’2 and 285 and the washroom really was large enough. I’ve stayed here for 3 days in November and now it looks like another 5 days.

Great stay in the Coast

Great stay at beautiful hotel. Comfortable bed. Array of foods to choose from from their buffet - breakfast, lunch and dinner.

Friendly staff.

Resort vibe

Big resort without much atmosphere.

We enjoyed the food, our suite we stayed in and especially the staff

I had a wonderful time , clean rooms and excellent service . I’ll definitely recommend this hotel

It was nice

Great facility for the purpose of my stay, but internet services left much to be desired.

This was hands down one of the best hotels I've ever stayed. The room was awesome and the staff was very professional. The only problem I had was that the pool was not prepped for use in the morning.

Lovely hotel in Cape Coast

Great hotel in Cape Coast. The rooms are comfortable and the breakfast spread was good.

Improvements are necessary

The hotel is not bad. The service had been bad. The rooms are nicely furnitured, the beds are very good and the bath shall be maintained a bit. The arragements of the hotel are nice and it looks well cultivated even outside. We had a business dinner at the restaurant. The menue is under the 4 star level. We ordered the food and it took more than 90 minutes!! The servants are really not trained enough for this kind of hotel. Our guests told the servants (when they had been around....) to pack the food after one (1 !) hour... When the food came they delivered me a wrong meal.... OK...Cape Coast. OK... Africa. Management: PLEASE TRAIN YOUR PEOPLE. PLEASE. This does NOT fit with your charged prices. The servants beside the restaurant are not trained enough as well. But you can stay well in the rooms. All my employees enjoyed the stay beside the servants. I am not so sure, if we should book this hotel for our next stays again.

Nicest hotel in Cape Coast

This is probably the nicest hotel in Cape Coast, and because of that I would stay here again, but had a couple incidences that were not ideal. I asked to be put in a quiet room. I was a single female traveling alone so made SURE my door was locked. I was going to sleep around to a lot of noises going on (it didn't really sound like other guests). Anyway, the door opens to my room, and I loudly say hello and then a man apologizes and exits. I'm freaked out that someone can get into my LOCKED room. So I get up to go talk to the front desk. The man is in the hall, and is a worker working on the a/c ( IN THE MIDDLE OF THE NIGHT)- by the 'supposed quiet room'. He said the hotel gave him a list, my room was on the list, he assumed it was empty, the key card let him in. I said so your key card can override my lock? That is NOT ok. They don't have the usual chain/bar lock only deadbolt, but this deadbolt turns 360 in either direction for as long as you want to turn it. Anyway he explained to me that horizontal is LOCKED and vertical is unlocked. I had turned it 180 vertical to vertical so it was unlocked. He obviously meant no harm, and was super apologetic, but you can imagine my adrenaline at this point. The hotel is a bit away from town so I asked for a taxi, and no one seemed to know how to get one there, or at least not quickly. 5 minutes later I walked down to the main road to get one. I still think it is safe and amenities are good. Would stay again like i said

Beautiful landscaping. Near tourists sites. Beautiful large pool. Great dining

Having a pool was nice. The bar outside. I didnt like the limited breakfast options and location.

I loved everything about this hotel and most especially safety.

Clean and spacious modern room with beautiful furnishings.

Ask for a room with good wi-fi

The wifi in my room was terrible, at best. Getting a room near the reception area may help with the signal.

The best hotel in all of Ghana!

This is honestly the best hotel I’ve ever stayed at...world wide. The service is impeccable! From the warmth I received from when I arrived to when I was leaving was amazing. The staff is so lovely and patient. They helped us get taxis and showed us some good places to visit. The hotel itself is beautiful! Our room was so large and comfortable. The food was great! Everything about this hotel was amazing. Any time I come to Cape Coast, I will have to stay at this hotel. There’s nothing like it!

I like the secluded area in which the hotel was located. The grounds were beautiful! Excellent landscape!! We stayed in the chalet. The bathroom was small but nice.

Luxury

Great, beautiful hotel. Our a/c didn't work properly and some bulbs were burnt out, which the bellboy knew about but didn't get fixed. Otherwise, great!

DO NOT STAY HERE. The staff are rude. Money was stolen out of my room by the housekeeping and the facilities are just a façade. The property appears to be nice on a service level, but once you actually check into your room you will quickly see that the property was hastily constructed and many things in the bathroom simply fall apart. There is no hot water and the water streams out of the shower onto the floors because they did not properly seal anything during construction. There are many other guest houses in Cape Coast for a fraction of the cost that are much nicer. Don't be deceived by the pictures you see online. I stayed at this property for a week for work and it was overall a horrible experience.

Great Place To Escape To

Great service overall. I had a flat tyre the day after arrival and the security guards helped me sort it out. Staff didn't pester me for money, unlike some other hotels. Only thing I'd mark you down on is the food variety. I was expecting more local variety.

The service from the stuff was very poor There food from the Resturant wasn’t bad. I asked for steak medium well and it basically frozen when brought to me. The only nice thing about the hotel is there breakfast.

An absolutely beautiful hotel with an excellent Buffett of traditional Ghanaian dishes. The hotel staff was helpful and very attentive during my stay. I will definitely be returning to this awesome hotel in my future trips to Cape Coast!

Quality Hotel

Quality hotel, very new with excellent and large rooms. Conveniently located just outside Cape Coast.

Internet was very bad that was not working in the room so that I had to bring my laptop and sat in the lobby until 2 am to work.

Great value for maony stay

Was really good, had some problems with the Internet.

Hotel was very nice

I did enjoy my stay at Ridge Royal. The staff were very professional.

The best choice in Cape Coast.

The Royal Ridge is a welcome addition to Cape Coast. The location, looking over the beautiful city of Cape Coast is perfectly chosen. The staff was warm and responsive. The room lovely. Great pillows! Dinner in the restaurant was delicious, albeit they had run out of our first choice. The grouper and chicken were well prepared and tasty. The breakfast buffet was awesome. We loved our short stay.

Beautiful facility and well manicured gardens. Francis went above and beyond to assist with details and our area transportation. We will definitely stay there again when in Cape Coast and Assin. Excellent restaurant.

Splendid

Amazing