Great location near medina. Staff helpful and freindly. Only issues were a shortage of hot water and the room we were staying in could have used more lighting

This property is NOTHING like the photos. I paid for a specific room but they had given it to someone else. The room they offered me was substandard. Dirty shower, lightbulbs out, really awful. Dirty outdoor hot tub. I refused the room that they offered me and the owner was extremely rude. They have taken 3 weeks to answer Expedias calls and have refused a refund. Expedia have also denied my refund, instead offering a $100 voucher, not the $330 that they owe me. This is not only appauling but also illegal on part of the hotel and Expedia.

I spent about a week in this Riad and had a wonderful stay there. The staff is super friendly and helpful; always making sure you that you are comfortable and satisfied. The Riad is beautifully decorated, with unique rooms styled individually. On the ground floor there is a small courtyard and a lounge area, and on the roof there is a terrace where breakfast is served and you can order tea. The Wi-Fi is quite good, even in the rooms. The only downside to this Riad, is that it has no pool, the jacuzzi is not working, and there is very little space if you want to lay in the sun; only to sunbeds. However, I was offered to use the facilities at a nearby hotel. Although, there is so much else to do while in Marrakech than lay in the sun, and if you want to go swimming, I would recommend going to a hotel instead. Great thing about this Riad is it's location. It's very easy to get to the main square, and from there to the new town etc., also the area is quite safe.

HOTEL IS BASIC

hotel is ok if you are on a cheap budget,staff hardly understood or spoke english.complained about lack of water pressure in bathroom couldnt take a shower properly and even worse when someone else was using the water in the other rooms.no bulbs it the lights either in the bedroom or bathroom and hardly any sunlight coming in to light room up.the bulbs were sorted out on our last night.the owner was hardly there and left running to her staff

Charming decor, disappointing everything else.

- Expedia contact info for the hotel is incorrect, and they couldn't assist. We did not find the correct info (on our own) before it was too late to cancel the reservation. - The hotel staff, though nice, spoke little English. In fact only 1 person, Mohamed, spoke more than just words and phrases. Mohamed was great though. The decor was also nice. -We were not put in the room that we booked. The room we got had the loudest bed I've ever slept in. The wood frame creaked loudly like a rapid fire pellet gun whenever my husband or I moved. We did not sleep well. - wifi rarely worked - no tv channels in english (but there were German softcore adult programs.) - 5 minutes of hot water. I washed my hair 1 time in 7 days, in cold water, standing on the edges of the tub with only my head in the icy water, then quickly rinsed the rest of me in the warm water. - Overcharged by the hotel!!! This really was the last straw. Marrakech is hectic and after battling it out in the Souks for mass produced goods, I did not want to haggle over the price of my hotel bill. That's why I booked through Expedia in the first place. But they charged my card as soon as we arrived, and with the language barrier, it was a difficult process to get anywhere. My husband talked them into taking off something but we had been over charged a lot more. PLUS we paid the hotel for an airport shuttle back to the airport, and they put us in a taxi that demanded payment at the airport.

Un riad appena fuori dalla Medina con l'accesso da una stradina piccola e maltenuta. Quando si apre la graziona porta del Riad si entra in un mondo diverso: un cortiletto centrale coperto tipico marocchino, una saletta laterale con divanetti e tappeti. Al piano superiore la stanza ampia e pulita, con un bagno spazioso. Il personale gentile e attento e premuroso

Lit fait toujours avec les mêmes draps, chambre avec odeur de pipi, poubelles devant le riad, coussins sales, personnel non serviable, lors d'une excursion nous avons demandé d'avoir le petit déjeuner vers 7h15, on nous a répondu que cela n'était pas possible, la chambre réserver n'était pas celle que l'on nous a attribuer, et la navette retour n'est pas venue nous chercher.

화장실 냄새가 심하게 나서 불편했고 조식도 별루였습니다 제마 알프나 광장은 걸어서 20분 소요됩니다

L’accueil est très sympathique . Très serviable .pas loin de la place , très beau Riad .

Super bain chaud, oui pas de bulles dans le jaccuzzi, mais pas grave! Excellent accueil, très serviable, chu impeccable. Parfait séjour!!!

Schönes orientalisches Design, dass an 1001 Nacht erinnert. Allerdings entdeckt man bei genauerem Hinsehen, dass an der einen oder anderen Stelle etwas investiert und erneuert werden müsste. Beispielsweise roch es aus unserem Zimmerschrank leicht nach Schimmel und der Duschkopf im Bad ließ sich nicht an der Wand befestigen (defekte Halterung). Das Personal war sehr nett und zuvorkommend und hat uns jeden Wunsch erfüllt. Auch das Frühstück war super lecker und wird extra für jeden Gast frisch zubereitet.

Estaba todo muy fuera de servicio , muy abandonado y sucio, el olor a los de gato que emanaba de las alfombras de la habitación era insoportable. Destaco la buena disposición del único empleado que nos atendió.

Très bonne accueil proche de leur client merci à Abdou Fatima Djamila

Meget venlige og serviceminded personale på riat - hyggeligt sted (der lugtede dog lidt af kattepis i hjørnerne)

Atendimento excelente, mas não um hotel 4 estrelas

O hotel foi uma boa opção, mas não é um 4 estrelas. O ponto forte é o atendimento dos funcionários, especialmente do porteiro Abdel Aziz que é extremamente competente, prestativo e fala inglês muito bem. Isso foi bastante importante para mim que fui pela primeira vez à cidade. Outro ponto positivo é o wi-fi no quarto com ótimo sinal. O café da manhã é um continental básico. O hotel anuncia um Hammam que está desativado, isso deveria ser removido da descrição. Também não havia secador de cabelo no meu quarto, o que no inverno faz diferença. Gostei da localização do hotel, próximo da praça principal mas muito silencioso e com boas opções de restaurantes. Dessa forma, indico o hotel pelos seus pontos positivos, embora o considere um 3 estrelas.

Intim und freundlich

Ein kleineres, intimes Riad mit wenigen Zimmern, dafür umso persönlicher und herzlicher (vielen Dank Abdel Aziz!). Gute Ausgangslage, um die Medina zu erkunden, und dennoch problemlos erreichbar (und wiederauffindbar...) in wenigen Schritten von der Strasse weg. Leckere Bäckerei um die Ecke.

Super cozy Riad

super cozy Riad. Was welcomed and upgraded free of charge. The owner had plenty of time to answer questions. The only downside was that the staff only speak French or Arabic, which was a bit of a problem for us, but drawings gestures could be used

Magnifique !

Nous avons été accueillies par la plus merveilleuses des équipes: adorables, discrètes et dévouées. Le riad est magnifiquement décoré, paisible et confortable. On se sent comme chez nous avec le soleil en plus. Le riad est à 5-10min de la place Jemaa el fna et de la mosquée Koutoubia, 15-20min des tombeaux Saadiens et du jardin majorelle Merci encore pour la chambre Shazaman. La connexion internet est recevable dans le patio. Merci d'avoir fait de notre séjour, un moment inoubliable. À très très bientôt !

Parfait,

Très beau riad magnifiquement décoré, personnel très sympa. Bon emplacement dans la Médina. Un seul bémol, la possibilité de paiement par carte bancaire semble assez aléatoire.

Gut und schlecht

Sehr schönes Haus, sehr nettes und ausgesprochen hilfsbereits Personal. Leider gab es keinen funktionierenden Computer, so dass das Ausdrucken des Bordkarte in einem anderen Hotel erfolgen musste.Was gar nicht geht: die handgeschriebene (!!!) Rechnung auf Blancopapier musste auf telefonische Anweisung des Patron in bar bezahlt werden, weil das Kreditkartenlesegerät angeblich defekt war. Vetraglich war mit hotel.com Bezahlung mit Kreditkarte vor Ort vereinbart worden. Da kommt die Fantasie auf, dass es ein Steuersparmodell a la Marokko sein könnte...