Lovely Riad, shame about the staff

Charming Riad close to the main square and therefore easy to find once you get your bearings. Staff are pretty poor and tho the surroundings are comfortable they don't make you feel too relaxed. And whatever you do don't ask them to book a taxi for you, you will be ripped off!

Good riad close to the main square

Nice hotel in a great location. Not the most cheerful staff and rather unhelpful in finding a taxi (over priced) to the train station. Riad phone rang 4 times in the middle of the night, no apology

Hard to locate, overbooked

I booked this riad and received a confirmation for it. On the day of the reservation, my friend and I had the most difficult time locating this riad. We were dragging our luggages up and down and all around for almost an HOUR!! We attempted to have locals help us but they were not clear. We called the riad to ask for help with directions but they were not able to help us due to a language barrier (English). We finally found it after going into an alley of shops and into another random alley which was filled with a group of men. Did not feel safe at all. When we finally arrived, the worker was stalling. He was friendly but did not get straight to the point. After about 20 minutes, we found out there was no room for us. They had accidentally overbooked the hotel. It was a terrible experience. Luckily I am getting my refund back.

The charming Riad L’Emir

Delightful Riad situated an easy walk to Jamaa El Fna Square. Several times when we were laden with parcels we booked a Tuk Tuk to drive us to the Riad. Lovely staff. My French is not good but they spoke English and were helpful with our travel plans. Generous sized rooms with beautiful bathrooms. We used Riad L’Emir as our base and they kindly held our luggage until we returned. The linen was crisp and even embroidered with their name. Delicious breakfast was served each day on the rooftop. I wanted some washing done and that was arranged at a low charge. I would have no hesitation in recommending this charming Riad to anyone wanting to stay in Marrakech!

Underwhelmed

It was a great location and excellent wifi. We were served a mint tea on arrival which was lovely. Overall the management were friendly and helpful. Our room was right besides the lounge room which was a bit unnerving. We had thought we had breakfast included, in accordance with our booking record, however the manager disputed this and we felt pressured to pay. We also asked the manager for assistance with taxis to the Casino however would only direct us to a restaurant and give us the business card. If we’re to stay again in Marrakech we would research what a riad was and posssibly choose a hotel instead.

Medina Stay

The Riad facilities are nice. The terrace is peaceful. The location is convenient. The staff the night we arrived were awful. We clearly needed assistance and they did not help us. It made us feel unsafe. Very disappointing. We would not recommend staying here.

This Riad has the perfect location for roaming the city. Djeema el Fna is only a few minutes away. It is located in a nice quiet side alley. Shops and restaurants, snack stations, patisserie are nearby. The room and the bathroom were spacious and very clean (cleaned and fresh towels everyday). Theres an aircondition, that can also be used as a heater (quite convenient in winter). Breakfast was tea, coffe, orange juice, jam, honey, cheese, brad, pancake, crepe - a good way to start your day. Good wifi! The hosts were really welcoming, nice and friendly.

buen riad dentro de la medina, algo escondido, pero como todos. desayuno muy bueno, piscina no es grande, mas bien un estanque

Servicio e instalaciones de hotel gran lujo, el personal es encantador y servicial, desayunos caseros deliciosos, habitación y cama comodísimas. El último dia nuestro avión salia de noche y nos dejaron la habitación todo el día (no había reservas). También es restaurante bajo demanda, Amina prepara unas cenas deliciosas para disfrutar en una terraza de ensueño. Un oasis en plena medina, a 100m de la plaza Jemaa el-Fna.

Mitten in der Medina gelegen. Hübsche Zimmer, alle ca. gleich groß was für ein Riad außergewöhnlich ist. Gutes Frühstück, besonders aufmerksamer Service. Sehr zu empfehlen.

Lovely stay in a beutiful Riad

We enjoyed our stay in this awesome Riad. Breakfast was good, our room was awesome and spacious. The room was cleaned every day - and the service was tiptop. The location of Riad was great, only few minutes from Jnee square.

Nice Riad not the best organization

We travelled as two girls through Marrocco and had quite difficulties to find the Riad (other than some people wrote we were not contacted to be led to the Riad). When we finally found it we were told that out booking was without breakfast and that the Patron was not present. I presented my expedia booking reservation stating breakfast was included but this seemed to be a real challenge. The receptionist called the owner in Paris who said not to worry and they would organize breakfast for the next day at 7. But when we then came to the terrace where breakfast was supposed to be served the guy told us that the owner changed his mind showed me a screenshot of "no extras booked" and we decided to leave. I found this quite disappointing in service as a simple coffee would have been fine but this hassle was just unnecessary and annoying. You can hear the prayers sing from the rooms so on Saturdays you are woken up very early but it's part of the experience I feel. The rooms were clean and the view from the terrace is very nice.

Superbe endroit....

Le riad est très bien situé. Très propre, avec un personnel attentionné, ce riad est un havre de paix. Nous reviendrons à Marrakech pour poursuivre notre découverte du Maroc. Nous n'avons plus besoin de chercher un endroit pour notre séjour. Nous savons désormais où nous loger.

Excelente experiencia

Muy lindo hotel. Habitación excelente, lo mismo que su ubicación y la atención de su gente. Adorables.