Our new favourite in Marrakech. We shall book here again without hesitance. Perfect hosting, thank you Farroukh, Abdul, Rashid, and everyone else. Extremely accommodating, friendly staff. Beautiful riad, close to gates and walkable from Medina

Very convenient

Fantastic vibe and ambiance. Breakfast and dinner option is awesome. Super helpful staff

My stay at Riad Charai was very pleasant, homely feeling, and relaxing. The use of stairs for higher floors could possibly be taken into consideration for those who cannot climb stairs

Really a great place to stay, very convenient and within walking distance to everything in Medina.

The riad common area’s are beautiful and very traditional. Breakfast is basic and light. The area wasn’t great in my opinion. It’s located right beside the north wall of Marrakesh old town which is about a 20 minute walk from the Medina. This was mostly fine but we did encounter issues with local scammers threatening us to pay them after following us while walking home claiming to be ‘offering their time to direct us’. If this is your first time in Morocco and your not used to the common tricks these obnoxious hustlers do, then I would recommend staying closer to the medina (if you want the old town experience) or in proper hotel in the new town, as this is less likely to happen in the touristy areas from what I saw. Also, the hotel offer dinner on the first night through message after you book. As we arrived around dinner time we asked if they could prepare for us about 3 days before. When we arrived they didn’t know what we were talking about when we mentioned it. This was annoying as the riad doesn't have a make to order restaurant, you need to give them a lot of notice.

Road Charai was absolutely lovely from start to finish. When we arrived we were greeted with Moroccan tea and biscuits, shown to our room in which they upgraded us with no extra cost to a deluxe suite room, and told about the lunch and dinner services they provide. Staff were lovely and attentive, breakfast was included every morning consisting of pastries, coffee and omelette. The pool space was very chilled and the rooftop loungers quiet. The riad is situated close to the outskirts of the medina wall so it was a short walk to taxis and small shops/stalls. Would highly recommend for a short stay in a more traditional accommodation than your usual hotel.

Excellent riad!! No complaints.

Excellent.

Dreamy Riad , breathtaking decor , amazing staff serving amazing food. We stayed for 3 nights wish we had booked longer. They organised spa treatments for us also and transfers. We stayed to celebrate my 50th birthday and the staff sang to me and gave me cake , such a lovely gesture and I felt so special. It’s more towards the north of the medina so about 20-30 minutes walk to the square and many of the restaurants I wanted to visit but with maps we managed the medina very well , enjoying the narrow streets and souks. All part of the experience I came for.

Riad Charai is perfect for enjoying the REAL Marrakech Beautiful facility and close walk to most venues Staff is excellent Breakfast is delicious

A tranquil hideaway away from the bustle of the Medina. Very friendly and helpful staff.

I was nervous about this trip. Our first Riad cancelled on us. I had to book this one last minute. They were nothing short of amazing. They had a car meet us at the airport and dinner ready for us the first night even though we got there late. The room was clean and the staff was amazing. We also received spa services which were fantastic!

Riad Charai was the perfect experience. The Riad is decorated beautifully and provides a relaxing sancturary away from the business of Marrakech. The staff were wonderfully accommodating and the chef prepared some delicious food for us on a couple of occasions. We also enjoyed the spa treatments on site and would highly recommend. The location is about a 20 min walk from the more central parts of the city, however we also ate at some brilliant restaurants much closer (about a 10 min walk). It can feel like a bit of a maze trying to navigate back to the Riad and we had a couple of frustrating experiences with local 'guides' who couldn't take no for an answer, however not the fault of the Riad and they gave great advice for navigating the city on our arrival. Overall a wonderful experience, brilliant value for money and would recommend to anyone visiting Marrakech!

Loved the beauty and design of this space and the staff - especially Brahmin and the women in the kitchen - brought light and personalized the place for us. Thank you! An oasis in the busy medina.

Dirty & uncared for. White curtains have never been washed Rugs are full of holes Pretty at night when you can’t see all the dirt

Beautiful and spacious Riad with great service. Nicholas was a wonderful host.

Κλείστε άφοβα, η ευκολία πρόσβασης μεγάλο +

Εξαιρετικό, μακριά από την βαβούρα του κέντρου και 2 λεπτά από πύλη. Άνετη επιστροφή με ταξί από πλατεία. Πεντακάθαρο, διακοσμημένο με γούστο και διακριτικό service

Perfect riad, great and friendly staff; highly recommended overall!

Amazing riad with excellent service! The staff made our stay here amazing

For the proce you pay, you wont find better in Mareackesh. Great location, great service and very nice place ! All The staff makes it great ! Ibrahim was specialy awsome.

Absolutely beautiful place.

From the moment we arrived we were looked after brilliantly by all the staff at this wonderful Riad. The building and grounds are stunningly beautiful and the decor and furniture quite breathtaking. Attention to detail runs through everything here .... even the bed linen was exquisite. Staff were always on hand to help, arrange trips , advise on places to go and the food was delicious.

Beautiful Surprise

It was nice surprise to see this hidden jewel in Marakesh's Old Medina. Within walking distance of all the historic sites. The courtyard was beautiful. The interiors were done tastefully. The Manager was very helpful. His staff member Rashid was very courteous and super helpful. The competent and courteous women employees were helpful and a positive addition.

Great staff, very friendly, excellent in catering to my allergies to nuts

Riad Charai

My friend and I had a fantastic stay at the Charai. Cannot fault it. Along one of the alley ways of the old city, enter through the black wooden door and you find yourself in tranquility away from the hussle and bussle of the streets, beautiful,traditional, yet modern. The staff, Mohamed, Yusef and Abdul were thoughtful, helpful, always on hand to assist and advise, polite, friendly and always professional. A spotlessly clean, beautifully decorated and totally relaxing Riad. A great base from which to explore the culture of Marrakech.

Wonderful stay at Riad Charai

Our room was very clean and the service was amazing at Riad Charai. Everyone went out of their way to help us with anything we needed. The pool area was really nice and the rooftop terraces were also great for lounging and getting some sun. The location of the Riad was also great because it is in a quieter part of the medina, but it is easy to figure out how to get into the main area by staying on the main streets. One of our favorite parts was walking from the Riad into the heart of the touristy part of medina and seeing all of the people and activity along the way.

Beautiful Riad, pleasant staff

I changed my reservation through the hotels.com app from 3 to 2 nights which was unfortunately never communicated to the hotel. Consequently we were a no-show on the first night which automatically made them cancel our entire reservation. This resulted in quite a bit of hassle as the room we initially booked had been booked by someone else when we arrived. We ended up staying one night at the sister-riad (Sharma) and one night at Charai. Charai is by far the nicer of the two so of course we were somewhat dissappointed. However the staff made every effort to make our stay as pleasant as possible and even walked us to the nearby taxi station outside their working hours to assist in booking a taxi to Agadir the following morning.

nice hotel but the location is not so good.

Staffs were very friendly and helpful at the hotel. The building is a traditional Riad, if anyone wants to try cultural experience, this hotel is recommend.

Beautiful hidden gem

We highly recommend Riad Charai to anyone who wants excellent value for money with a true feel of Moroccan culture, calm, tranquil and beautiful ambience away from hustle and bustle(make sure you book a hammam/spa treatment/massage - it was amazing!) Do not be put off by the location - if you are a true culture vulture and well travelled this will not phase you.It is tucked away down a dimly lit alley however at no point did we feel unsafe, even at night. The locals don't take any notice of you. Highly advise that you book/pay for your airport taxi direct through Riad Charai in advance (slightly cheaper) - their driver will help you with your cases and escort you through the alleyway which does have a few twists and turns - he escorted us to the door and into the Riad - we would have struggled to find by ourselves (It is only a 5 minute walk from the taxi drop off point) - made a mental map as we navigated our way through -no problem finding our way after that. Excellent staff especially Mohammed who couldn't have been more helpful, very professional, polite and courteous - he even escorted us to our excursion pick up point at 5am and waited to ensure we were collected safely. Has 2 lovely roof-top sun terraces for relaxing and great for watching the sun go down/ listening to the evening prayers across the medina roof tops. Breakfast very nice, also small menu serving nice traditional meals (must order at least 1 hour in advance). Lovely bathroom and soft fluffy towels/gowns.

Stunning hotel, little oasis amongst the city!

As soon as we arrived, we were given a warm welcome! Followed by Moroccan mint tea and biscuits. We were then given great advice on where to go and what to do, from the main attractions to the best cafes and restaurants to visit! The hotel even offered day trips and a driver to take and pick us up wherever and whenever we wanted for a great price. Which was perfect for two girls in Marrakesh! Once ready, we entered the most beautiful room with double doors. The decor was stunning and plenty of space. There was a double cupboard with a fridge and safe inside, a grand fireplace, seating, desk, tv, large double bed and large bathroom with shower and bath! Breakfast (included in hotel price), lunch and dinner (if requested) was well cooked, with quick and great service! You sit by the pool whilst you eat, which sets a lovely atmosphere. The hotels environment as a whole was stunning! From the pool to the candles. There was even a roof top with large beds and pillows, with an amazing view of the city from morning to night! I can't recommend enough! I would 100% stay at this riad, if I ever decide to visit Marrakesh again!

From emmarella passaro

Wonderful riad we were Treated so well from the moment we arrived to the moment we left abdoul and the staff were very attentive ,the two ladies that did the beauty treatments were amazing and looked like the famous kardastion girls truly beautiful ,we will most certainly return to this riad and take the family ,very safe and peaceful ,

Superbe Ryad en plein cœur de la Médina

Magnifique séjour, personnel accueillant et très agréable.

Ótima

Simplesmente adorei, tudo muito limpo, quartos grandes e confortáveis, cama grande e muito confortável, o preço do consumo no hotel estava um pouco caro, mas muito bem avaliado. Quando voltar quero me hospedar novamente neste hotel

Manque de service et de communication,

Riad chaleureux et personnel accueillant

Super accueil ! Le personnel est à vos petits soins. Emplacement un peu loin des souks et de la place Jemaa el fna mais c’est aussi l’occasion de petites ballades au travers des ruelles. Seul petit bémol : Un peu bruyant le matin.

Séjour agréable, le personnel était très à l’écoute et très sympathique. Riad Charai a recommandé !

Sejour parfait. Personnel aux petits soins, de supers conseils donnés pour notre sejour. Je reviendrai!

Incroyable séjour au Riad charai tout était parfait l’accueil, le service, le calme, endroit magnifique et reposant avec un personnel au petit soin. Je recommande!!

Friendly and very good service

Pleasure staying at the hotel. The staff is very helpful and easy to communicate with. Nice positioned in a quiet area in the medina and close to the ring road. Absolutely recommendable

Très belle adresse

Magnifique Riad offrant une décoration raffinée et de très bon goût. Un bel accueil avec disponibilité et attention. Une adresse à ne pas manquer à Marrakech…

Un grand merci pour le très bon accueil de Salam

Nous avons été très bien accueilli par Salam qui est d'une très grande amabilité et très souriant ! La chambre était propre et très jolie. Seul point négatif : le lieu est un peu difficile à trouver et situé dans des petites rues mais je recommande tout de même sans hésiter.

Sehr schönes Riad. Die Zimmer sind geräumig und gemütlich eingerichtet. Das Personal ist sehr freundlich und hilfsbereit. Wir haben uns sehr wohlgefühlt.

everything was perfect

Everything was perfect, we wished, we could have stayed just a few more says. Very helpful and professional staff, beautiful room and really enjoyable hamam. Thank you for everything. From Sofie and Magnus

Super séjour avec un personnel en OR

Super séjour le RiAd est magnifique mieux que sur les photos le personnel est adorable au petit soins , très calme , propre et intime .plusieurs terrasses disponibles j’y suis aller pour mon premier voyage avec mon mari on a hâte d’y retourner

Skøn og stor Riad

Riad Charai er et skønt sted, hvor personalet gør alt for dig. Værelset var fint og stort. Morgenmaden var lokal marrokansk med lækker friskpresset juice. Riad Charai ligger i stille område og kan være svært at finde, men personalet er flinke til at hjælpe med at finde vej.

Really good food, short distance to the souks, beautiful Riad, great staff and helpful with everything.

Bra riad lite off

Hotellet ligger lite "off" vilket gör att det är lungt och skönt men det blir en bit att ta sig varje gång man ska någonstans, förutom Jardin Majorelle & YSL som ligger nära

Hyggelig Riad med god beliggenhed. Venligt og meget hjælpsomt personale. Det der trækker ned er, at selv på luksusværelse/suiten mangler der badeprodukter, håndklæder skiftes ikke ofte nok, vandglas og lignede ombyttes ikke til rene ect.

Très beau Riad..!!chambre spacieuse, petit déjeuner top..!!!

Top

Top Riad, guter Service. Die Hotelanlage ist einfach perfekt für diese Stadt.

Piccola oasi

Una piccola oasi di tranquillità in cui ogni dettaglio è curato, di gusto . La piscina e la terrazza offrono possibilità di relax dopo una giornata da turista. Le stanza sono grandi , lo staff è gentile e disponibile . Possibilità di cenare e fare massaggi. Unico lato negativo se proprio se ne vuole trovare uno è che non è vicinissimo alla piazza e al souk per cui c’è Un po’ da camminare. Nel complesso esperienza più che positiva