Residences at The Fives - All Inclusive

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With a stay at Residences at The Fives - All Inclusive in Playa del Carmen, you'll be on the beach, within a 10-minute drive of Quinta Avenida and Playa Xcalacoco. This 4.5-star aparthotel is 10.5 mi (16.9 km) from Xcaret Eco Theme Park and 4.8 mi (7.7 km) from Mamitas Beach. Make yourself at home in one of the 210 guestrooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

You need to know

• No pets and no service animals are allowed at this property.
• This property advises that enhanced cleaning and guest safety measures are currently in place.
• Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.
• Personal protective equipment, including masks and gloves, will be available to guests.
• Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.
• Contactless check-in and contactless check-out are available.
• Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.
• Each guestroom is kept vacant for a minimum of 24 hours between bookings.
• This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Special Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival.

Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
• Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Minimal age

18

Optional fees

• Fee for buffet breakfast: approximately USD 40 for adults and USD 20 for children
• Airport shuttle fee: USD 50 per vehicle (one-way, maximum occupancy 6)
• Airport shuttle fee per child: USD 25 (one-way), (from 7 to 17 years old)
• Self parking fee: USD 10 per night (in/out privileges)
• Early check-in is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

Spanish