Residence Inn by Marriott Memphis Southaven

8.4

Excellent

197 Guest reviews

8.4

Excellent

197 Verified Reviews

Read all reviews

Cleanliness8.8/10

Service9.0/10

Comfort8.6/10

Condition8.6/10

location9.4/10

Neighborhood9.2/10

Value8.6/10

Amenities9.0/10

We had a great stay at the residence Inn. We had a lovely suite that was clean and comfortable with a nice little kitchen. Things are clean and well-maintained. We would stay here again.

Hotel was clean, but the hallways smelled of cigarette smoke. The carpet in our room was frayed and the edge tacks for the carpet stuck threw in places. Refrigerator door was beat up and dented heavily. Beds were comfortable.

Very nice staff!

Nice property and very clean. Thanks !!

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Amazing

Staff was amazing… very accommodating to our needs

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Mr.Al and Ms. Ruth were amazing. The entire staff was friendly and welcoming

Definitely Staying Again

The customer service provided by the front office staff was excellent.

I've stayed at this property for years, but won't stay there again. It's going downhill every year. The staff are very polite, but we had several problems. They don't replace things that are stolen, are stingy with towels, tissue paper, soap, and other things. The two bedroom suite that we had was the worst room I've ever had at a Residence Inn. The refrigerator looked like someone had hit it with a sledgehammer. My daughter found a plastic fork in her bed. When we stayed there a month earlier, we had found several hairs on the bed (that looked like someone had cut a small child's hair). The living room window had curtains, but no sun shade. When I asked for extra towels, I was told to get them at the front desk from a housekeeper in the hallway. I had to buy my own tissue paper because they didn't leave replacement rolls in the bathrooms even though we were there 5 days. The most hazardous problem concerned the sliding door on the bedroom closet. It had one door, but was supposed to have two. It had jagged glass at the bottom and was a safety hazard for people with small children or pets. They gave us a discount, but when we stayed there a month earlier, it wasn't any better. The carpet was dirty and frayed in our room. Also, the strangest thing we noticed was the fact that one of the bins in the refrigerator had been glued shut. We couldn't open it when we were trying to put things in the refrigerator. It's like they're trying to run themselves out of business.

Big spacious room. Clean and quiet

Everything ok

The property seems to be in good condition. What I did not like was the old carpet and bathrooms. I was very disappointed with the toilet seat in the bathroom, needs to be changed, I had to use the bathroom in the lobby

The room had ripped carpet

The Staff was Friendly. Nice Quiet Area. The Breakfast was Excellent. The only Compliant We Have Is The Rooms Need To Be Updated Very Old Carpet and one of The Vanity Drawers Fell Apart We Did Report it to the Front Desk. We Travel Quite often to the Residents inn in Chandler Az as Well That Location needs upgrades as well Their Breakfast was Not as Good as Southaven Tennessee Hopefully I Will See Some Upgrades Soon.

The staff here was the nicest group I have ever encountered in a hotel. Friendly, helpful and so nice to be around. I will definitely stay at this Residence Inn again.

Everything was good

The hotel is in a good location near the expressway and several restaurants and shopping areas. The staff is very friendly and helpful. Our room needed about three repairs and there aren't enough cleaning staff.

Heat didn’t work and got no compensation

Staff was friendly, room was nice and very clean. Convenient to restaurants, shopping, and the airport.

This hotel was great! The staff were extremely friendly. It is very close to restaurants and shopping. Tangers Outlet is about a mile or so away. My only complaint would be that breakfast could've been better considering the price point per night.

Very clean!!

1. The location was near end of Memphis airport flight path. Fedex plans departed continously during the middle of the night. 2. The decor was trendy but very dark. Not really compatible for a woman business traveler. Didn't like going down dark hallways and dark elevator. The walls were charcoal black and absorbed the hall lighting.

Disappointing for the price

The hotel was clean. The front desk clerk was friendly and the room was nice. There was no hand soap in the bathroom or kitchen which bothered me a lot! The gym was tiny, but somewhat adequate. The full complimentary breakfast was a joke. The set up was horrible, It puts everyone in the same little hallway to grab whatever pastry or muffins or bread they have out, using one toaster and some the smallest orange juice cups I have seen. One of the reasons I picked this hotel was for the breakfast and money saved, however, that was not the case. Quite disappointing

We requested ADA room and were told we would get one. At check in we were told they did not have one available. Carpet in room under dining room table was torn, toilet seat cover in one bathroom was broken and frame on glass closet door in one bedroom was broken

Everytjing was amazing. The staff was friendly and helpful. Especially Ms. Ruth at the front desk.

Staff is very friendly and accommodating

Nice stay

Nice hotel and room with exception cold bedroom and crowded parking lot. Love the location.

Clean and probably refurbished recently. Good mattress gave good nights sleep. We had 2 dogs with us and they were greeted as good as we were! Good substantial breakfast including ham and eggs, bagels, with the trimmings. Will definitely return

Everything was great. Until I was told that I’ll get my deposit within 30 days,Bc of my card. It’s been 2 month and still haven’t received my deposit. I had 3 rooms. And every time I call to speak to customer service they give me the run around. But I think the cashier charged me for a extra room. Instead of my deposit. Bc instead of the deposit being 75.00 it was 89 and some change. I was a faithful customer. But I won’t be back.

the property was very nice and clean ,i love to stay with the residents inn all except for one stay the room was molly and the water took soooooo long to get hot!!

The property looks newer but the stove in our unit was old and our carpet had several spots where it was ripped. It was generally a nice unit with plenty of space for our 5 people.

Wonderful stay, will stay again

Ant infestation

We had a two bedroom suite one off the beds had ants everywhere, candy and hair under the headboard. Front desk person came and sprayed and informed us we could not sleep in there because the chemical was not go to inhale.

It was ok, the room was decent but they didn’t put toilet paper in either of the rooms I had. The staff was very friendly.

Nice place. Clean.

GCL

Still Here until assignment is completed

Upgrades Needed!

The hotel is in need of some upgrades. Our air conditioner wasn't working properly our first night. It was repaired the following day. Our room didn't get cleaned after our first night. We left the room our 11:00 a.m. Housekeeping was cleaning on our floor but failed to clean our room. Breakfast was not the best either. The best thing about hotel is location. I would not stay here again.

great service

All of the staff was very helpful and great

Everything was great beautiful place my plans are to come back again .....

I liked that it had a small kitchen where you could cook and have things in the refrigerator. Nice clean environment.

It was awesome they was very nice the hotel was clean

Two bedroom, two bath!

We needed a reservation that would allow my elderly mother to travel with us. This hotel had a perfect solution, two bedrooms with each having an adjoining bathroom. Although I knew I could, I didn’t want to rent two adjoining rooms. This room is probably for an extended stay since it has a living area and kitchen but it is just what we needed to have a comfortable weekend. It is located in a very busy but safe area of Southaven with many choices for dining and shopping. Every member of the staff that we encountered was super friendly, welcoming and helpful. Would definitely stay here again.

There was a small bug on the pillow that I tried to ignore, and it didn’t look like a bed bug. Then around 4:30 am something started beeping nonstop and I called the front desk and he told me that there was no maintenance person on duty so I tried to sleep and finally gave up. I was so tired driving back to Arkansas the next day because I didn’t get any sleep!

Light didn't work in bathroom & there was some dirty underwear left under the bed from previous guest

Last place available

The a/c would not cool the room. When we first turned it on, the room actually got warmer by 2 degrees and stayed there until sometime in the morning. By the afternoon, it was back up to 76 degrees in the room again. The coffee pot was broken, and the refrigerator was dented. All in all, not worth the money.

The breakfast was pretty bad. We stayed at the same chain in Cincinnati, Ohio and it was much better . All of the doors to every room in the hotel were dirty. Also, around all of the doorjamb inside the rooms were not clean.

Very good

It was a great stay. Great employees, very nice, new and clean property with amenities nearby. My only complaint is that the sheets were a little scratchy. I would stay again, love the full kitchen.

Hot water tank out

Hot water was out for first two days. No discount or incentive offered or provided for this.

Nice property. Good location. Would recommend for families.

Nasty!

This hotel was nasty. I would definitely NOT stay here again. The mattress pad kept coming off of the bed because it was put on inside out and was convering a mattress that looked to be about 50 years old. Our iron didnt work, so they brought us another one which was rusted, and didn't realize that until getting rust stains on my white pants. I opened the coffee pot to make coffee and there was a MOLDED coffee filter. We stayed two nights and after the first night the maid made the comment, "Are you really going to make me clean this room?" Ummmm, yes, because that's what you get paid to do. It was awful.

We booked this room for the night before an early morning flight. The front desk was very friendly and offered to give us a wake up call. If we ever need an overnight stay again for a flight, this is where we will book again!

Friendly staff, quick assistance, convenient location

Bad Stay

Some of the staff was rude. No hot water for one day. Windows don't close all the way. Turned on the heat and a fire started and the alarm came on and we had to move to another room

I liked everything, they didn't have a blow dryer in the room, but I asked the front desk and they brought me one immediately. Very nice place and outstanding staff.

Very nice hotel. It was located in the right area.

Memphis trip

Wish we stayed an extra night, the breakfast was great including the service and lobby area.

We had a wonderful time. The staff was terrific, especially Teresa at the front desk, who was a big help and even agreed to pray for our safe trip home (we got home safe and sound!). The breakfasts were delicious. The hotel was clean and bright. It felt like home! Best wishes and thanks to all the folks there. God bless you all!

Didn't stay the front desk waited until I was in town to tell me they didn't have the room I reserved. Took my money where it was cheaper and was still able to accommodate my needs as a walkin

Hotel staff very professional. Rooms are a little dated.

Graceland stay

Well maintained and clean hotel

One Problem: No sink in bathroom

The facilities were nice. The staff were excellent. The room was large and very well-stocked. The breakfast bar was abundant. The only problem is that the sink/counter/mirror were in the bedroom rather than the bathroom. I usually get up hours before my family and get washed and dressed for the day in the bathroom without waking my family, but that was absolutely impossible to do here since the sink/counter/mirror were in the bedroom!!! I'm very surprised that a room accommodating several people would be designed this way. I've never encountered this in a hotel before. The bathroom was very small, having only a toilet and a shower/tub. For this one reason, I won't stay at a Marriott Residence Inn again unless I am travelling alone.

Business t

Great hotel! Staff was very friendly. Breakfast was good.

Awesome stay!!

Best place that my family has stayed in! The service was fantastic! Convienently located to great eats and shopping! I will definitely stay again!

It was ok

I was passing thru, and it was a last minute room. The staff smiles from ear to ear. Just don't expect assistance if you have questions.

Men at work

They fell to alert customers of construction in the room right above mines and when alerted that the people woke me the morning staff were very disrespectful

It was great

Excellent hotel

We had a two bedroom/bathroom suite, very spacious, clean. Excellent, would stay there again

great place to stay.

Stayed for 2 nights the place was awesome.

The staff was very friendly, the room was nice would stay here again. The negative I would give is the shower water was either hot or cold no in between, the pool lights were turned off before closing time while we were still swimming, breakfast was good just wish there was some type of meat on the buffet. But over all we were happy with our stay

Canada's spring break weekend

Spring break getaway weekend

great room good price

Big rooms with kitchen. Didn't like the airplanes flying over at 3am

Expected more from a Marroitt...

I booked this room because it was a Marriott and it was only for a night. The ratings on this site were better than expected. This was not my experience. The room was sad; a stain of some kind on the wall by the door, horribly worn (and plastic-feeling) blanket packed away for the fold out bed, obviously dented-but-reshaped lamp shades. I simply expected better. We didn't check out and spend the night elsewhere. That's about the best I can do.

King Bed/ Studip

I enjoyed my stay at the hotel. With the kitchenette, I didn't have to leave. I cooked in the room. I thought that the vending was extremely too high- $3.00 for drinks and water. Housekeeping only came in per my request. The staff were very friendly and helpful. The room was a bit small, but overall, the stay was great.