Great location missing breakfast essentials

Great location and front desk staff. The breakfast, however, lacked plates, eggs, and (a bit later) coffee. Other than that, a great start to the day.

Front desk staff were amazing. Nice rooms.

Try nice, clean and quiet location

It was great until...

Overall the experience was great although i woke up to a roach falling on my chest. That was unpleasant. The supervisor said she couldnt give me a discount since i paid through expedia.

Overnight stay only - much nicer accommodations than necessary!

Easy and friendly check-in.

I’ve used this hotel before and it has been good. This time I had some issues. I woke up in the middle of the night with ants on me!! They quickly changed rooms but that affected my sleep obviously. Then we had a second room that we had trouble getting out of because the electronic lock wouldn’t u lock.

Had to take a 3rd room with a smaller tv screen because the first 2 rooms had tvs that were not working properly. One only had 20 channels and none were local, the other had a non functioning guide button and had to scroll through each channel to see what was playing.

Loved our stay. It was a cute and clean hotel.

Outstanding staff

Clean & Comfortable Hotel -- Pet-Friendly

We stayed there for a couple of nights. Room was very clean and comfortable. We had our dog with us and they were very accommodating. There are many dining and shopping options in the area, some are walkable. We will be staying here again in the future.

Very good—but not perfect—YET

While there's always room for improvement, this Hotel always pleases me. The women running the breakfast buffet get an A+ from me. Always fresh food, AMAZING bacon, and a friendly "Good Morning" every day. I stayed a week, and LOVED these women. As for the front desk, Patrick was my favorite. The friendly African-American male spoke TOO LOUDLY and made me feel that my private questions were now the public's business. Otherwise, no complaints with him or the women also working the front desk. My experience with the housekeeping staff was not so great—my room was supposed to be cleaned every other day, but it was only cleaned ONE DAY total. Disappointing!

Very nice place to stay

Nice & clean.

Everything was as expected...thanks

Enjoyed the variety of items at breakfast

The staff are the NICEST! Will stay again when/if we get the opportunity.

Set back next to a Home Depot the property is clean, the rooms large and staff nice. Restaurants close early (9pm) so late night nothing to do. Not walkable but not a bad place.

We planned to stay in Residence Inn by Mariott Austin – University Area from September 1 to 4, 2023. After only one-night stay and at the morning of Sept. 2, we found that the bed was full of ants, a terrible experience that shocked us. We immediately quitted the hotel. The terrible hygiene of the hotel made our labor-day weekend completely unpleasant and horrified.

We had a great stay. The best/weirdest/favorite part? The elevator was always open and ready for me to head up to my room. Staff was friendly and the area was ideal.

Nice property Ventilation output too close to beds

It was comfortable. Nice breakfast, but a waffle iron would have made it better. Staff was friendly. The slope on the south entrance is pretty steep in places.

Very nice- bed wasn’t the most comfortable for me, but my husband loved it. Great location. Solid breakfast

Lovely place to stay. Like having an apartment in Austin.

Very quiet, clean and a very friendly staff!!!

Location

Na

The room was clean and comfortable. The only problem was the heater/air conditioner was extremely loud.

We are going back.

If you’re going with your family, particularly if you have a dog, this is a great place to stay. There are good walking paths nearby Starbucks, restaurants etc. Very convenient and a decent enough gym. Wish it had a little bit more but we will definitely be staying there again.

Easy check in. Great reception.

Protect your belongings.

The room was spacious, well equipped and comfortable, but had a few minor maintenance issues. Lights weren't working and the toilet ran. Although the hotel seemed to be in a nice area, several cars in the hotel parking lot were broken into and items were stolen. My car window was broken despite being parked right in front of the hotel and under a lamppost. The hotel staff were sympathetic and had alerted the Austin police, but were otherwise unconcerned. I did not notice any security cameras in the parking lot. Don't leave any bags or belongings in your car!

Decent area with lots of shopping and dining nearby. Hotel room was very quiet. It was clean but had a few noticeable areas of wear and tear. Overall it was a fine place to stay.

No hot water. Noisy AC.

The hotel was clean and convenient but I have issues with the AC unit right next to the bed. It was pound when running and kept me up all night.

Good but noisy AC

It was a good hotel with nice big rooms at a reasonable price, but the AC was very loud and made it hard to sleep the first night. Hopefully this is just a luck of the draw problem, but if you are sensitive to that sort of thing, you might consider booking elsewhere.

Friendly and Exceeded Expectations

It was our 1st visit to Austin and it was wonderful. Maria at the desk made us feel so welcome like family! She was so friendly and gave us 1st class service! Everyone at the place was so friendly and personable. It was clean and comfortable! It exceeded our expectations. Thank you!

I loved the peace and quiet it gave me, and the staff was very friendly and attentive. Have no complaints at all

Liked the nice lobby common lounge area Disliked - little Marriott signage, not that easy to find property

Good location walking distance to good food. Great staff!!

The carpet was filthy, and the smell of someone vaping was very prominent in the room.

I loved loved loved my stay. The staff were so friendly and welcoming, it was clean.I absolutely loved the area it was a walki g distance to restaurants, shopping and Bank. We stayed in the suite and it was set up already so we bought groceries and we able to cook and eat in the room. Breakfast offered at yhe hotel was also great.So many options for different dietary needs.

Meh !

I was disappointed with there being no room service and the food offered for sale was not good. The mattresses were not to my liking - much too soft. It was difficult to get the shampoo, etc. out of the pump bottles as the nozzles and not been cleaned and there was dried product on them that made the contents shoot out in different directions.

The staff was very friendly and accommodating however the hotel was a bit run down. Our air conditioner kept us up all night with loud noises like an airplane taking off every 15 minutes. We had a changeable fare and cancelled our first night a week ahead of time and were supposed to get a credit from the hotel however this did not happen and now we cannot get the manager to respond.

Hotel was nice

Front desk at 3pm was stressed and short staffed making her a little short with me. Been there and understand completely. Checked in about an hour and a half later than normal. All worked out in the end.

Loved my stay! The front desk went above and beyond with their customer service.

Very pleasant stay.

Room was great with a living area and kitchen. Loved the separate bedrooms which gave us some privacy from our kids. Will be staying here again.

The front desk woman I think is namef Debbie ( afro american probably over 50) takes guests” comfort as her mission 😊🙏

Nice space with full kitchen and living area and quality bed. The lobby A/C was out the entire time. 3 of 4 TVs in lobby did not work. No restaurant/bar

Perfect for business

Convenient location

Excellent

Will stay here during every trip to Austin!!

Hotel was very clean and quiet. Breakfast was good each day. Would stay here again!

Loved my stay!

I loved my hotel stay. The front desk was very friendly and helpful. The room was very clean and comfortable. I had a great night of sleep. It truly felt like home away from home.

Great friendly staff!

AC was so noisy, it showed like a large truck parked next to the bed. Room 225. No shower cap. Breakfast was just ok.

A/C unit so noisy, i was hurrying because i had an event and wamt an early check-in but the receptionist woman doesn't care about customer service

The layout of the room was nice. Lots of amenities in the room- good sized refrigerator, even a small stovetop and dishwasher. Bed was soft and comfortable. Nice bathroom

The suite was nice with 2 rooms and 2 separate baths. Since the suite was in the corner, there was lots of loud street noise. The area was OK depending on which side of the neighborhood you were on. There was a large roach that was dead on the kitchen floor had to call the front desk.

Hot rooms

Hotel was mediocre. Seemed somewhat run down for not being that old. We had to switch rooms 3 times due to AC issues. We ended up purchasing a fan instead of moving rooms a forth time. Issue is the bedroom area does not get as cold as the living area. I hope they fix this issue because it is a great location and the staff was very accommodating.

Perfect for our needs

We wanted a kitchen for convenience and this was the perfect place. Clean, modern room with full refrigerator, dishwasher and microwave. The only thing we didn’t have that we wanted was The Golf Channel. Hopefully, full daily cleaning service will be in place soon with the waning of the pandemic!

Overall our stay was good. The pool was murky and we had a couple dead bugs in the room when we entered. We also had a broken drain on the bathroom sink. Had to ask twice to get it fixed.

The staff was thoughtful and assisted us with a change to our itinerary. Was very much appreciated in a difficult time.

Room was not ready at check in time. Had to wait one hour. Front desk assistant’s response was “we do not know how long this will take 😕, it’s not our fault, we are short staffed”. Not helpful at all

Staff very helpful and friendly. Overall everything was satisfactory.

The staff was friendly and the hotel is located near just about everything. However, the hotel is a bit run down and our room was not very clean. It grossed me out a little.

I really loved all the restaurant options nearby. I thought it was a great deal but when I got there I was blindsided with a $100 charge for my dog. Whether there for a night or a year you have to pay. Had I known I would've gone for a nicer hotel for the same price.

Nice two bedroom suite. Staff was very welcoming and very convenient to a lot of Resturant’s.

Perfect stay with a great location

It was the perfect place to stay for an extended family vacation. It was quiet and well maintained.

Quick visit.

Short family visit. Hotel was very nice as always.

Great service at the front desk Convenient parking close to front of hotel Nice rooms and amenities.

Very nice location. Excellent place to stay! This was a pre-surgical stay so cleanliness was important. They honored all request during this stressful time. Super staff.

Could have had more hand sanitizer placed throughout the public areas.

Quick overnight to ATX

Decent grab and go breakfast in spite of pandemic. Convenient location - within Mueller Development so lots of stores etc within walking distance.

Basically same parking lot as Home Depot, 5 minutes to where I was working, very clean, felt comfortable coming back every night after work

Just ok

Worst shower water pressure I’ve ever experienced. If you need a decent shower after traveling like I do, find another hotel. Room was dusty as well.

Hotel location was perfect for what i needed, though there was a bit of highway noise from I35. Maybe because i was high up and facing that direction, but overall had a great stay.

Amazing and Spacious Hotel room

I was fairly impressed with the service and room. By far my favorite hotel room! I travel almost weekly for business and staying in a nice hotel room makes a world of difference. Would stay here again and have already recommended this to my colleagues.

We booked a suite. Very happy with the rooms.

The hotel is in a convenient location and the rooms are spacious. Our kids enjoyed the pool. The toiletries in the room smelled amazing. The rooms were not sparkling clean, which was concerning during a pandemic. Some things were in need of repair - for example peeling wallpaper in the bathroom or stains on the upholstery. The breakfast food was very low quality - packaged with lots of sugar and chemicals. The coffee was disgusting. There were no options if you were vegan / gluten free / food allergies. The service was apathetic at best. I know this is a pandemic and it’s hard, but the front desk staff seemed totally apathetic. There is no housekeeping unless you request it. But the hotel isn’t also replacing the consumables like dishwasher tablets.

We still cant figure out why we were overbilled since the rate was pre negotiated and they had homeless people everywhere

Amazing

This hotel was amazing!! We had the 2 bedroom suite and it was wonderful! Clean and the beds are comfortable!

We’ve stayed @ this hotel twice in the past 6 months- myself & my daughter. The hotel is clean & the staff are friendly. The first time that we stayed, we did have a mishap while checking in but I believe that it was related to the inexperience of a new employee. It didn’t stop us from returning & we had no issues during our second stay. Prior to COVID, the breakfast options were wonderful & the food was better than @ most hotels. We stayed in the same room both times- we loved the size of the room. Also, considering the COVID situation, we liked the fact that we could prepare our own meals & eat in our room. The best feature of this hotel is location! It’s in close proximity to the airport, the university, & most other Austin hot spots. We will be traveling to Austin in the future & would definitely stay at this hotel again.

Great place to stay. Close to where I was going. Great room, quite, safe.

This hotel is very conveniently located to the Mueller neighborhood in Austin. We enjoyed our stay during this unprecedented time. Did not use many of the amenities or the bar or breakfast offered. Did use the pool which was basically clean (could use a little scrubbing along the edges) but there were plenty of clean towels! My only complaint on the condition of Room 127 is the entry door and the bathroom doors stuck and had to be wrestled with to close and open. Otherwise a very nice hotel.

Great location for where I needed to go in Austin. Room was great, clean, had everything I needed

Centrally located, nice accommodation. Room was great, pool was a bonus. Daytime staff was very helpful.

Spacious room. Clean with good amenities. Easy check in

Would stay again

The hotel was nice, the room was very nice. We enjoyed having the sofa was a chaise. We brought in take out and sat down at the table and had a great dinner. Having a small kitchen in the room came in handy for sure. The shampoo, conditioner and body gel were far above what most hotels provide. The icing on the cake was the makeup wipes they provided. The ONE and only draw back to this hotel was the bed. It was horrible, lumpy, hard and all around uncomfortable. An upgrade to the beds would have made this stay well above average.

Clean, convenient location, friendly staff and quiet. We would stay there again!

We enjoyed our stay. The room was spacious, clean, and comfortable. We will be back!

Close to children’s hospital and restaurants and shopping center

Good hotel

Great property, handy to shopping and restaurants. Very reasonable rate.

Great stay.

Accommodations area service check in all excellent.

I cancelled my reservation the day before, having "Travel Guard" but it was NOT cancelled. They CHARGED me for an "Open reservation". I am NOT happy!!!!!!!!!!

It was quiet, a couple minute drive from the convention center where we were attending our Scentsy family reunion. The free breakfast was great. The patio furniture outside was ripped, our ac fan was rather loud. The upstairs hallway was very warm, but they were working on it.

Enjoyed the stay and staff are well mannered. Very clean place and the breakfast has many varieties

Good breakfast (did not take advantage of evening get together), good location for Mueller area, maintenance crew was responsive to room issues. Comfortable bed. Does need some overall upgrading (frayed carpet, slow running sinks, duct tape in elevator).

Friendly and helpful!

I stayed in a two bedroom suite. It was clean with good sized bathrooms. It was close to downtown. There are several restaurants within a few minutes walk.