Great hotel to stay in Huizhou

Excellent hotel! The rooms are spacious, clean, and comfortable. The location is perfect, with beautiful river views and within walking distance to the mall. The gym is well-equipped and spacious, with machines in great condition. The pool and sauna were also fantastic. YumCha in the Wan Li (hotel resturant) was great. Pricer but views and food was worth it . Minor cons - lobby is on the 29th floor so two sets of elevators to get in and out of hotel. Would definitely stay here again!

The hotel has an incredible view of the East River from the French windows opposite the lobby, and the West Lake in Huizhou in the distance. The guest room is spacious and bright, the washroom is dry and wet separation, the bedding is clean and comfortable. The check-in and room service staff at the front desk are very enthusiastic, have a great attitude and are very efficient. I like it.

Great view of the river from the room and hotel lobby.

Nice hotel but lacking

Nice hotel overall, but lacking. Main western restaurant only open for dinner on weekends. Furniture that contains the bathroom sink has paint falling off. See photo. Bed was comfortable & room clean. Very good breakfast buffet.

Nice people, very clean hotel and safe.

Excellent Staff

Great location with beautiful view of the river and the lakes. Even better, receptionists in the front desk were very friendly and helpful. In particular, my wife mistakenly left a bag containing a new brand-name handbag and boxes of American ginsengs on a desk near the front desk in the lobby after check-in. We realized this the next morning and asked the front desk. We were so grateful that they found our gifts and kept them behind the front desk until we came as there was no contact info in the gift bag. Thank you so much!!!

Totally mess, body soap left on the bath room glass, badly smell in room

To improve on front desk check-in area

To improve on front desk check-in area

Not totally satisfied

We ask for a teapot to brew our tea and was told that there will be a charge of 50CNY for this

The environment is very good facing the river and the West Lake. The room is spacious. Just a bit more than HK 700 or US100 is very reasonable and competitive. I will come back again and recommend the hotel to my friends.

Room is great. Food is not good. There are a wide variety of food in the buffet breakfast but the quality and the taste is not as expected.

Overall is good, but the bedsheet is not comfortable

Club rooms great value and stunning views.

Booked 2 x Club Rooms and received an upgrade to larger sized rooms as required baby cribs. Room 4803 is a corner and has an absolutely amazing view as almost 180degree of windows. Club lounge is huge and good value for money. Buffet breakfast is extensive. Only slight let down is the bar area, it's in the lobby lounge although the views make up for the lack of ambience. The reception staff on 29th floor are excellent as are the concierge/door staff on the ground floor. Overall an excellent hotel with great swing pool and gym facilities. Exceptionally clean.

Weekend Getaway Haven in Huizhou

Great location and nice weekend getaway, relaxed and very pleasant

Yes I know... Well Done

Stayed on the Club Level this time 46th Floor. The Afternoon Tea Time & Evening Happy Hour on the 47th floor are nice as well as the views from this level. However, Breakfast Buffet is much better on the 29th floor. The Japanese Restaurant is kinda overrated. Steak wasn't so good. I said 4 times I wanted Well Done (I have issues eating medium well in China) They kept bringing my steak back medium rare. I sent it back 4 times saying well done and the waitress repeated yes yes I know well done. I finally got fed up and asked for my bill. The waitress wait you have two more coursed left. I said just keep them I'll take them bill.

Wonderful hotel in Huizhou

I had a very pleasant stay there. Staffs are very nice. Will definitely come back next time we visit Huizhou

Nice Hotel BUT Service has Room for Improvement

The Good: Views from the higher floors are amazing. Rooms were always clean. Happy Hour is a good value. The Bad: Left a personal item (Gift from a friend) on the windowsill when I left for work. Came back and my item was gone. Housekeeping had thrown it away and they could not retrieve it. What happened to don't touch the customers stuff!! Be prepared to not get exactly what what you order from room service. Stayed there for a week and ordered room service everyday. Every time I would get a callback after 10-15 minutes saying they were out of an item I had ordered (Rib Eye, Hot Dogs, Sliders, Ice Cream, Cheesecake, ....) I even had them repeat the order back to me and on two separate occasions they forgot items. 1st occasion forgot the prawn tempura and gave me an empty salt shaker, 2nd occasion forgot my drink and AGAIN gave me an empty salt shaker.

Coffee Mug

There is one complaint. I hid a something in my clothes drawer that was "found" by the cleaning staff. Meaning that they went through my personal items when cleaning the room. This was quite disturbing. It was a large coffee mug that I wanted to use for drinking tea. They did not supply them, so I borrowed one from the breakfast area to use during my stay. The first time, I just left it out after using and they removed it the next morning. OK. Fine. The next day, I hid it under my clothing in a drawer. They found it and took it away. Why are they going through my personal things?! Should I have borrowed it? Why not, I am not stealing it. just using it.

Modern and Spacious Hotel

Very nice hotel. Rooms were spacious and modern. The view of the river was great. It is a bit of a hike (over a bridge) to get to the West Lake and outdoor shopping mall. The service spoke adequate English for me. The restaurants and buffets were decent in the hotel.

A gem in Huizhou

The staff is extremely friendly and helpful, the front desk staff noticed the remark on hotels.com and prepared a little surprise for my best friend's birthday! Room with best view overlooking Xihu yet the soundproof is excellent. The pillow can be better tho. I would recommend it to anyone who plan to visit Huizhou.

Very nice hotel, great views.

Stayed here three times now. Great hotel as far as modernness, cleanliness, service. I did have an issue where they forgot my wakeup call on the morning i was leaving. the Manager was very apologetic. Dinner buffet is quite pricey but the last two times I stayed, the food was marvelous. This time it was not so much. They have you captivated as all city restaurants are a cab ride away. So the dinner buffet is an easy choice, just plan on spending a little extra to eat there.

Five-stars hardwares. Three-stars services.

Well, the hardwares is one of the best in the region. Staff attitudes were sub-standard, in particular the staff at ground floor lobby. I arrived the side road with my car but nobody greet me nor direct me to the lobby, which I did not know where it is. Then no body take care my luggages when they were chatting at the counter.

Comfy beds and a great view

Food was great and the room was fantastic. The sauna and whirlpool were not up to par, though.

good service

good service good view

ホテル全体に清潔感があり、スタッフの対応も感心しました。大変満足しております。

뷰 & 조식 맛집

뷰가 환상적이고 좋았습니다. 특히 조식이 좋았는데 신라면을 끓여줍니다. 해장에 큰 도움이 되었어요.

安靜舒適，一線江景

位置市中心，交通方便，環境衛生良好，員工親切友善，景觀美麗。

최고의 위치의 최고급 호텔을 이가격에... 방상태, 주변경관, 피트니스션터, 호텔 내 식당들, 특히 조식이 훌륭하며 신라면도 끌여줍니다. 최고.

乾淨舒適

Happy stay with the family

Good services and good value of money, very nice river view and comfortable

江景、湖景、河景，都是一流。 前台的服務和禮貌都很好。咖啡廳的職員服務態度也專業和有禮。清潔房間的也有禮和願意協助的態度，都使我們滿意。游泳池和健身室的前台，那位當值的小姐職員都非常有禮和有耐心講解和服務。

職員有禮貌，早餐很豐富

非常一般，一晚惠州接近一千人民幣嘅酒店，可以話物非所值。 整個房間一個 USB 充電都冇，亦沒有床頭鬧鐘，房間得一個’大’字，但書枱超級細。 唯一可取係外望景觀超級靚。

overall very nice Staffs friendly, spacious room Comfortable lobby with great view

Great!

Beautiful hotel, staff really not up to the standard.

recommended

Quite new and in a nice location; very good view. Near many good restaurants and the western lake.

진짜 좋아요!

방은 깨끗하고 조식이 좋아요

很好的洒店

地點方便，環境及風景優美。

很好

服务员态度很好，河景景观怡人，早餐食物种类多，值得再来

值得多住一天

房間很大很舒適，早餐種類丰富, 原本只住一天，結果多住一天，下次還會入住。

服务非常周到。 入住比较晚了，钟彩姑娘 主动升级房型。退房时候，前台姑娘 又给我们送了好多瓶水。

前台办理入住，钟彩姑娘 主动给予升级，270江景房。 第二天退房的时候， 因为天气炎热，前台的姑娘也送了好瓶水，服务非常周到！

Nightmare

Horrible and nightmare

호텔스닷컴에게

르네상스호텔은 좋은편이였는데 응대서비스에 조금 친절하지못한듯. 또한 호텔스 닷컴 계속 예약 애러가 나네요. 분명 강뷰나 프리미엄방.3인식사 같은것들 예약했는데 매번 안되었다고 해서 예약상태가 맘에 안듭니다

整體服務滿意。check in 服務員（Disney)服務態度好好，安排的我們的房間一齊。29樓的自助早餐，款式多，而47樓的行政樓層自助早餐，就款式少。房間整潔。

一切都好，就是那个餐厅不成。

行政楼层房。一切都好，唯一好差的地方，夜晚食自助餐，有点难吃。。。食物不太新鲜。而且，要加强培训自助餐工作人员那些煎烤东西的员工，我感觉他们态度很差很烦。

地點優越，房間景觀棒極，酒店餐飲水平高，特別是自助早餐很豐富。個別服務員還有進步空間，但整體來說是可以的

有點小問題可以改善

預訂時已寫下的要求似乎都做不到，例如要求給予一張椅子給小孩在洗手間刷牙用。後來上到房屋打了兩次電話，等了30分鐘仍未有人送椅子過來，感覺不夠細心。 房間有部分設施開始老化，如熱水龍頭有個是爛的，電視遙控蓋是爛的，洗手間膠邊倒轉裝了，以致門不能完全關上。 但酒店其餘都尚算不錯，床是舒適，空調足夠，景觀很好，早餐款式不算太多，但質素很滿意。