Red Roof Inn & Suites Jackson, TN

6.4

Fair

798 Guest reviews

6.4

Fair

798 Verified Reviews

Read all reviews

Cleanliness6.6/10

Service7.0/10

Comfort6.6/10

Condition6.0/10

location7.8/10

Neighborhood6.6/10

Quality6.0/10

Value6.4/10

Amenities6.4/10

BED BUGS

The room I was given had bed bugs and they knew about it because the woman in the room next to me knocked on my door to warn me after she went up front and got her refund ..

I’ve stayed a few times and haven’t had any issues with them staff has always been pleasant

Extremely Nasty!

If you like the smell of smoke, you'll love this place. 😕 Checked in at night only to have to.go back to office and ask for another room. The previous room had been smoked in and they tried to cover it with spray, but it reeked of smoke. Moved us to another room and we stayed but the beds were the hardest I've ever slept on. Pillows were thin and useless. Awoke the next morning ro the smell of marijuana. Went to take a shower and the shower head appeared to be 40 years old and caked in rust. Place is disgusting and lots of "foot traffic" walking the parking lot at night. Sketchy!

Just an average clean room

We did not even stay it was that bad and had to pay for the whole weekend. It's wS the worst ever.

There was roaches on the floor as soon as we walked in but we were having car problems so we couldn't leave. Was told when i went to extend for another night that my appearance was intimidating to other out of town guests(i was passing thru from out of state so I'm not sure what they meant by that) and that they wouldn't rent to me unless i stopped wearing my hoodie and baggie clothes outside.

Property was creepy. The room next door was to much noise I could hear there phone conversation and I feel unsafe. Won’t stay there again. The picture in here was different than the reality.

NA

Everything

Staff was nice. Room needed updating. Bad coffee out of machine not freshly brewed and no hair conditioner. Convenient location.

Very quiet

Ok

It was a great stay.

Simple hotel with the essentials. Nothing fancy. But SUPER CLEAN and well maintained. Exceptional staff!

Wonderful Stay

I had an amazing time. It was very clean and comfortable. I like coming back to stay here again and again. And I received excellent customer service.

Beds were very comfortable and room was clean.Loved the fact that room had a tub. Very nice. Thank you!

Great room for the price...simple...

The man behind the counter "Junior" was amazing! Super nice and super quick to get us a new room when our smoke detector kept beeping (low battery). My son was not thrilled with his neighbor...as they were extremely loud and smoking outside that kept leaking in their vents. Newly remodeled...comfy beds...clean. Didn't have time for breakfast but it was offered. No clock in room but TV worked great...Great value...

I was wonderfully surprised with the room. It was clean and the beds were very comfortable

It was ok

Thanks Junior, you made my day.

The check-In employee was the best. Good conversations, good spiritual values without pressuring is point of vision.

Never again!

I had NO hot water to shower with. The reception clerk offered no apologies at all. The room also had baby cockroaches! The room was updated decor but no hot water and roaches runt it.

…

Great

Liked everything about my stay

Friendly, helpful staff

The man who checked me in could not speak English very well. I had a very hard time understanding him. The room was very clean and looked recently remodeled. Parked right in front of the room.

Pleased with our stay.

The room was clean. Smelled clean. Breakfast was available. The few things we think to be improved on, are, the paint was peeling off the wall in one place. The fan in bathroom didn’t work. The room didn’t have a TV guide. Otherwise , we are pleased with our stay .

Place was clean and basic. OlderTV, but worked. Fridge and micro. No extra charge for pets.

I would not recommend this place for any young girls. Me and my girl friends in our 20s stayed here. We had an encounter with some suspicious men. We asked the front desk just to walk us to our cars. They insured us that we had nothing to worry about, and that the men were doing construction on the building, it was late night and the men kept lingering around our door so we called the police for an escort when checking out the following day Staff asked us in front of everyone if we called the police, and they went onto tell us that we should not have done that and shamed us. I would not recommend this for any young girls in their 20s.

Very nice property but the location was less than desirable. We managed ok. One night stay and off to the next location.

Pet friendly

Review

Convenient to I-40

Great

Just ok for hotel off the highway

It was decent enough. Room had a mustiness covered with excess deodorizer. Hotel is not new and had signs of wear. Area around is a little sketchy with not a lot of restaurants around. Breakfast was decent but not great. An overall average experience for what you’d expect in a hotel off the highway.

Wouldn’t be my first choice going back.

Easy to get too , and very quiet .

Really nice

Cry impressed with our room. It was clean and comfortable.

Good

Nice place for a quick one night stay over. Staff was welcoming courteous and helped accommodate our need for a second room unexpectedly.

Good

OK for a quick night stay. Not as clean as I like. The pool looks like it’s been closed for years.

I like that the room was very clean …. Spacious all and all I had a great experience…

It's a place

The bed were hard,the pillow very thin,tub leaked

It was good..

Living

It’s okay.. no issues

Cheap

Clean enough. Old. Terrible bed.

Room Location

When I arrived I asked for a room on the lower level I was given a lower level room in the rear of the hotel When I arrived I saw at least four rooms that appeared to be empty on the lower level in the front of the hotel, so why give me a room in the rear.

The room was ok and bed was comfortable, but the Front desk personnel was not very friendly.

Property was great

Water leak in room, door sticking, smelled horrible

The rooms need a good cleaning!!!!!!

Typical Red Roof Inn. No hot breakfast, only coffee in the AM. Room was in decent condition and was clean.

Close to 40 and eating establishments

No comment

Excellent Customer Service

It was a wonderful stay. The hotel has excellent customer service and the rooms are always clean.

Customer service

Jessie

Jessie was very helpful.. he came a reprogrammed the remote to my tv

Very dirty and the staff was disrespectful!

It was a pretty good hotel stay for us. We all slept well. It was reasonably clean. The bathroom was pretty small. I wish they had turned on the AC before we got there. The room was HOT.

Very old hotel, smelled like they were trying to bleach away the smoke. Burn holes in , stains and just over all poor quality.

Facilities definitely needed updates and repairs, AC worked but was noisy, noisy guests were a group of bikers.

Staff are always very nice, and rooms are clean. Will definitely be back

Check in staff was abysmal.

smells, no one a counter no one came when ringing the Bell rang additional times finally someone showed and not friendly or personable

Do better on breakfast

The room was decent and the bed was ok. I'm giving it such a low rating because of the breakfast. Biscuits and gravy were cold and I believe either the pancake batter or syrup was bad. The waffles had a horrible Taste of them.

It is ok for the price

Horriffic breakfast, no shower.

Bed was comfortable, but the shower didn't work and breakfast was horriffic. Milk was sour, coffee and juices were undrinkable, mouse trap was on the counter with the food.

Hotel with Stairs and Low Breakfast Options

Checking into this hotel was a pretty easy process but we ended up getting a room on the second floor and we didn’t enjoy having to carry our bags up and down the stairs. The property is not easily accessible to elderly and disabled without an elevator. The morning complimentary breakfast was out of almost everything by 8 am and didn’t have the best of options. We really only could eat the waffles and everything else was cold. Was hoping the for more options.

Okay hotel

This hotel has nice staff and clean rooms. The parking lot doesn’t feel safe at night.

Noisy in room

Good hotel for the price. The tv are old but thats about it

Desk clerk went above and beyond to help me with checkin. He was friendly, courteous, personable and very helpful. He proved himself to be very adept at multitasking.

Hotel very old. Needs updates And morning staff is not friendly at all

Jacuzzi in the room

First time stay in Jackson Tennessee

My stay was wonderful my son liked the hotel stay as well. This was my first time visiting Jackson Tennessee. The hotel room was very clean. My room smelled like they cleaned it with bleach.

Bad: Hair all on shower walls. Opened soap wrapper in bathroom. Shower head leaked so bad the water falling would push the plunger down causing it to switch to the bottom faucet. Had 2 adults and 2 children stay and received 3 towels. 3 wash clothes. 1 bar of soap. 1 bottle of shampoo. Beds were hard. Cable tv has so much static I couldn’t hear the tv show. Good: Staff I interacted with was kind and fast with service. Didn’t require a security deposit. AC was super cold. Sheets were clean and new looking. Has multiple charging ports for usb. This hotel is a great for a single person just passing through or working.

Room was in less than desirable neighborhood. Room was extremely worn. Outside was noisy late at night.

Not bad for the price

We arrived at 9:20 PM to find the lobby locked with a "back in 10 minutes" note taped to the bulletproof "after hours" window. Finally got checked in after waiting 10 minutes. The room was clean, but the mattress was old, hard, and creaky. Breakfast was almost non-exsistant, and much of what there was was stale. I asked about refilling several of the empty items, and the repeated response was "no more." The cleaning staff seemed to have enjoyed theirs, though.

Good hotel, but BAD WIFI

The WiFi was horrible.

Not worth the cost

Bugs in the drains of the sink and tub. Cigarette burns on the counters, bedspreads and a crack in the door frame you could look through.

Red Roff stay.

Front desk person did more than expected and was very helpful. Good price and will stay again.

Basic room, but comfortable

I chose this hotel because I was in a hurry and I have never had a bad experience at Red Roof. It is a more basic room than others I've used, and there were a couple of minor faults with the room, but the bed was comfortable and that was the main thing. I will stay there again when/if I am in that area.

My stay at this property was very disturbing. The best part of my stay was there was a bed, a bathroom and my pet was allowed to stay with me. The property seems to be under renovation. Recent painting on the outside and on the walls in the room. The bathroom was clean. The vinyl floors throughout were not clean, rather gritty. The bedding was very very stained and not clean. Disgusting to find. I slept on top of it all in my clothes and a jacket for a blanket. There was a "breakfast" of coffee, cold cereal, yogurt, and waffles. I would not recommend staying at this motel.

Bedbugs!!!

Bed bug infestation!!! Left to find a room elsewhere!

The only really bad complaints I have about this motel is their mattresses are very uncomfortable. Almost like sleeping on a mat on the floor. Had my back very sore the next morning. And also it wasn’t very handicap accessible since there were literally only two sets of stairs (no elevator) on either end of the motel which made it difficult for people who have trouble walking long distances or climbing stairs.

Dated

Reservation was taken from me and cancelled

Good stay

Ned’s were very comfortable, room was clean and well supplied. Would definitely stay there again.

Not really good service

I can handle anything, but dirty sheets are the worst…

Poor breakfast

It just had bad cleanliness the bed sheets and towels and what not , I had a chair but no desk for it

The location worked very well for us. There is a waffle house right on the same street. The water pressure was wonderful. would stay again.

A decent Red Roof Inn

Typical Red Roof Inn. The room was in decent shape. The Microwave, Heater and fridge worked. The room was clean. Not much noise. The free breakfast consisted of coffee, orange and apple juice, make your own waffles, biscuits and gravy, cereal, yogurt, muffins and other breads but no fresh fruit.

Do not understand negative reviews. Room was clean and people are nice. No complaints.

Clean and walking distance from everything

Had a wonderful stay with no complaints.

Staff was friendly and room was very clean

Crack pipe

We booked this hotel because the reviews were pretty good. We typically stay at cheaper places when just passing thru and looking for a place to sleep. I spent the $20 extra over the motel 6 to have a nicer place but that was not the case. Room was absolutely filthy. Inside of door was covered in dirt like someone had been kicking it with dirty shoes. There was black mold on the floor and a broken crack pipe by the edge of the bed on the floor. There were burn holes in the bedding. Tile Base boards were thick with dirt. I’m normally not picky at all. Just need the basics but this place is so bad don’t waste your money.