Raffles Makkah Palace
9.2

Wonderful

511 Guest reviews

9.2
Wonderful
511 Verified Reviews
Read all reviews
Cleanliness9.2/10
Service9.2/10
Comfort9.4/10
Condition9.2/10
location9.6/10
Neighborhood9.4/10
Value10/10
Amenities8.8/10

King Abdul Aziz Endowment, Makkah, Saudi Arabia. See map

Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
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Hotel Description

With a stay at Raffles Makkah Palace, you'll be centrally located in Makkah, steps from Great Mosque of Makkah and 4 minutes by foot from Kaaba. This luxury hotel is 0.1 mi (0.2 km) from Abraj Al-Bait Towers and 0.2 mi (0.3 km) from Well of Zamzam. Make yourself at home in one of the 226 individually decorated guestrooms, featuring iPod docking stations and minibars. 42-inch LED televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Free valet parking is available onsite.

Hotel policies

Green Globe

Noise-free rooms not guaranteed

No alcohol served onsite

No alcohol allowed onsite

Professional property host/manager

Pets not allowed

Service animals not allowed

Check-in from: 4:00 PM
Check-in by: 4:30 PM
Minimum check-in age: 16
Check-out by: 2:00 PM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Contactless check-in is available
  • Contactless check-out is available

Important information

You need to know
  • Only Muslims are allowed to enter the holy cities of Mecca and Medina.
  • Couples wishing to share a room must provide proof of marriage.
  • Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Up to 2 children 6 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • No pets and no service animals are allowed at this property.
  • Alcohol is not served or permitted at this property.
  • Contactless check-in and contactless check-out are available.
Special Instructions
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Check-in begins at 4 PM, with the exception being during Ramadan when check-in is not available until 6 PM.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • Guests must contact this property in advance to reserve onsite parking
  • This property accepts credit cards, debit cards, and cash
  • This property uses a grey water recycling system
  • Noise-free guestrooms cannot be guaranteed
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Property Registration Number 10007941
Minimal age
16
Optional fees
  • Fee for buffet breakfast: approximately SAR 130 for adults and SAR 65 for children
  • Early check-in fee: SAR 250 (subject to availability)
  • Rollaway bed fee: SAR 1000.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

Arabic

Malay

Filipino

English

Indonesian

Amenities

Most Popular

Free WiFi

Parking available

Bar/Lounge

Dining services

Concierge

Laundry

Spa

Gym

Entertainment

Non-smoking

Accessible facilities

Other

Elevator

Hair salon

ATM/banking

Concierge services

Gift shops or newsstand

Shopping on site

Coffee/tea in common areas

Breakfast available (surcharge)

Laundry facilities

Television in common areas

Health club

Safe-deposit box at front desk

Spa services on site

Multilingual staff

Free newspapers in lobby

Free use of nearby fitness center

24-hour front desk

Porter/bellhop

Express check-out

Full-service spa

Spa treatment room(s)

Express check-in

Wheelchair accessible parking

Braille or raised signage

Number of restaurants - 2

Snack bar/deli

Parking (limited spaces)

Free self parking

Free valet parking

Number of coffee shops/cafes - 2

Terrace

Water dispenser

Shopping mall on site

Art gallery on site

Covered parking

Secured parking

Covered parking

Wheelchair accessible (may have limitations)

Wheelchair-accessible concierge desk

Valet for wheelchair-equipped vehicle

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible spa

Wheelchair-accessible lounge

Wheelchairs available on site

Hotel reviews

9.2
Wonderful511 Verified Reviews
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Cleanliness9.2/10
Service9.2/10
Comfort9.4/10
Condition9.2/10
location9.6/10
Neighborhood9.4/10
Value10/10
Amenities8.8/10
10/10
Exceptional
Gokhan, 12 Apr 2025
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the staff are friendly and helpful The food is very good

10/10
Exceptional
Ibrahima, 10 Apr 2025
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Very nice and very good

10/10
Exceptional
Ziyath, 02 Apr 2025
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Nice

Nice

2/10
Poor
Rayyan, 12 Mar 2025
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Try bad experience

8/10
Excellent
Syed, 08 Mar 2025
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Property is very good and convenient to Haram

10/10
Exceptional
Humaira, 02 Mar 2025
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Loved staying at Raffles, was so convenient in so many ways

10/10
Exceptional
Reham, 24 Feb 2025
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Clean and beautiful hotel. Staff are extremely friendly.

10/10
Exceptional
Zaki, 20 Feb 2025
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great hotel and staff

10/10
Exceptional
Lamin, 09 Feb 2025
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Great place to start

10/10
Exceptional
khaled, 17 Jan 2025
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It was good experience

10/10
Exceptional
Nourah, 29 Dec 2024
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Staff and the hotel perfect Thank you so much

10/10
Exceptional
salman, 17 Nov 2024
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Perfect as always

8/10
Excellent
Verified traveler, 16 Nov 2024
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Great service but not as advertised rooms

The 2 bedroom presidential suite I was given with Haram view actually had partial view unlike the advertised picture. Also, instead of the two large bathrooms within the bedrooms promised a “Grand five-piece bathroom” which we didn’t get as well. We had tiny bathrooms that had a three piece set. These are the only two disappointments that were completely different than advertised.

10/10
Exceptional
saqer, 16 Nov 2024
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Great

10/10
Exceptional
Abdelatif, 01 Nov 2024
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Great location and excellent service and staff!

4/10
Poor
Ahmed, 17 Aug 2024
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Room was available at 5:30 pm we had to wait to get in. Nothing was offered but simple sorry

8/10
Excellent
Abdulrahman, 26 Jul 2024
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The room was extra cold and the ac controls are so messed up. The bed is amazing but the showers are mulfunctioning and scattering water.

10/10
Exceptional
Amr, 26 Jun 2024
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So nice

10/10
Exceptional
Amira, 30 Apr 2024
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Hi, I did like every thing

2/10
Poor
Mazen, 26 Apr 2024
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l was disappointed with the experience, which felt more akin to a 4-star hotel. My room was directly beneath another undergoing construction, causing significant noise. Additionally, the cleanliness was subpar, as the bedding was quite dusty. Despite raising these issues, I received only an apology and no compensatory gesture. I hope this feedback prompts a review of your service standards.

8/10
Excellent
Shazaad, 21 Apr 2024
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great

10/10
Exceptional
Faheem, 15 Mar 2024
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great experience overall

10/10
Exceptional
Nausheen, 15 Feb 2024
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Was very comfortable, easy to go to the Haram, clean. I would happily stay there again.

10/10
Exceptional
smara, 28 Nov 2023
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Amazing hotel, only problem is the lifts outside the hotel.

10/10
Exceptional
Aliya, 26 Sep 2023
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Amazing city hotel

Best hotel in Mekkah. Conveniently located next to Kaaba. Prayer room on top I great as well.

6/10
Fair
MOHAMMED, 09 Sep 2023
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Staff is great. Rooms are definitely not a 5 star hotel rooms. Very very old. Shower smells like pee. I definitely not stay here again nor recommend this hotel. It’s definitely does not meet standards of Raffles brand.

10/10
Exceptional
Ahmed, 22 Jul 2023
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Highly recommended

Everything was perfect during the stay , i booked for my parents who did Umrah , they were extremely satisfied . İn addition to this the hotel allowed a very late check-out.

10/10
Exceptional
Tarek, 12 Jun 2023
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Very nice facilities. Very close to the Haram. Beautiful view of the Kaabah and Haram from my room. Very memorable. Recommended by a friend, that's a local. It was a spectacular stay for Umrah. Breakfast and restaurant were very good. Quality & variety of food were first class. Staff were helpful and smiling. We felt welcomed. Won't be my last stay, inshaa Allah. One dislike: Hotel feels a little outdated.

4/10
Poor
Obida, 02 May 2023
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best

10/10
Exceptional
Samule, 20 Apr 2023
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Every single member of staff were so pleasant, polite, courteous and alway available to help - the best experience we have had by far! Especially those responsible for housekeeping (I forget his name but for me he was like an Uncle) and also Ismath who was of amazing help during our last days there - ensuring our luggage was looked after and allowing us to perform Umrah with ease before we were to leave for home - suffice to say if it wasn't for him and his colleagues we would not have been able to do this. May allah subhna tallah reward them all for making our pilgrimage such a pleasant one!

10/10
Exceptional
Syed Osama, 09 Mar 2023
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Thoroughly enjoyed our stay for 5 nights. Facility, staff, location was superb. Look forward to staying here next time we visit iA

10/10
Exceptional
Ghayyur, 27 Feb 2023
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Really Nice

2/10
Poor
Naif, 20 Feb 2023
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Because not give me my room

10/10
Exceptional
Behzad, 21 Dec 2022
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One of the best accommodations for Hajj/Umrah

6/10
Fair
Master, 19 Dec 2022
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Close to Makkah. Staff in room service needs to be more diligent and in the cafeteria- staff should pay attention to their guests.

10/10
Exceptional
Rehan, 10 Oct 2022
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Quality and service is at 5 star level. Staff does above and beyond. Checkin process was amazing and quick. Sara on the front desk was exceptional. Hand written note from Salem managing director was exceptional, no one takes time to do this. We are exceptionally satisfied and haram view was amazing.

4/10
Poor
Salah, 17 Aug 2022
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Close to Haram, and the view is spectacular. The only thing which i don't understand that when you are an Expedia VIP customer and you are checking in after 2:00 PM in low season an the Hotel is quarter of it capacity, the receptionist refused to give us our room, we had to come again after 4:00 PM to collect our keys. Very disappointed.

8/10
Excellent
Nosheen, 09 Aug 2022
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In terms of its proximity to masjid ul haram, great location and it is at a very convenient walkable distance to Kaaba. Cleanliness was ok. Couches, carpet and walls were stained with marks of food and coffee. Never cleaned properly. They did not have microwave or dishes or dishwashing stuff in kitchenette which was nuisance when traveling were 3 little kids. Room bar was insanely over priced. Would recommend buying similar stuff at 1/10th the price from shop around. Connected with shopping mall so tons of eating options available. breakfast was included and had amazing variety and options. Staff was receptive. Daily room service was available which is rarely seen in other western hotels these days. Overall we enjoyed our stay.

10/10
Exceptional
Omar, 04 May 2022
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من افضل وأنظف الفنادق في مكة

الفندق ممتاز اوصي به

10/10
Exceptional
Ali, 16 Jan 2022
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An excellent experience and I hope to repeat it, the hotel staff were friendly and highly professional, and the environment in the suite was distinctive and luxurious. Thanks for the nice experience. تجربة ممتازه و اتمنى تكرارها، فقد كان موظفو الفندق ودودون و على درجة عالية من الاحتراف ، كما ان البيئة الخاصه بالجناح كانت مميزه و فخمه. شكراً على التجربة الجميلة.

10/10
Exceptional
Sultan, 10 Dec 2021
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Best hotel I’ve ever stayed in in Makkah The staff from front desk to everyone else are unbelievably amazing

10/10
Exceptional
Verified traveler, 13 Apr 2021
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The entire experience from arriving at the hotel and final checkout was very professional and welcoming. The staff took care of us and provided wonderful service

10/10
Exceptional
Saif issa, 19 Mar 2021
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Excellebt 10000 star

They really deserve more than 10 from the manager of the hotel to the porters they were all friendly and do every things for help Thanks

4/10
Poor
Verified traveler, 17 Mar 2021
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Disappointed ... too expensive for what you get here .... bad staff .... bad room dining ..... no one wants to help

10/10
Exceptional
Mahasin, 30 Oct 2020
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It was excellent stay

2/10
Poor
Verified traveler, 17 Feb 2020
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Mr Omar said that booking wasn’t available. At 2:30am with two kids, I had to look for another one.

10/10
Exceptional
Verified traveler, 15 Feb 2020
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Nothing everything was good thanks Service location

10/10
Exceptional
K.K, 01 Feb 2020
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Very helpful and friendly staff, great room and great service .

10/10
Exceptional
Fadi, 31 Jan 2020
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Excellent Hotel facing Al Haram and provide free upgrade

10/10
Exceptional
Verified traveler, 25 Jan 2020
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It was exceptional stay, the view was marvelous and there amenities was beyond my expectations

10/10
Exceptional
Verified traveler, 19 Jan 2020
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Perfect as usual. The view is breathtaking. The staff are the best

10/10
Exceptional
Omar, 17 Jan 2020
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Unforgettable stay

Amazing , but before the quality of food was better than today , hopefully they tried to be perfect , staff very kind and helpful , housekeeping staff only one he is really amazing and make duty in a complete face . He is Mohammad Hafez

10/10
Exceptional
Verified traveler, 27 Dec 2019
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All was perfect

10/10
Exceptional
Verified traveler, 28 Nov 2019
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Great experience. Couldn’t have been better. The hotel and staff added to our experience

10/10
Exceptional
F, 22 Oct 2019
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The people that work there are exceptional. The place is super clean, modern, and very well kept... You deffinately get what you paid for.

6/10
Fair
Verified traveler, 15 Sep 2019
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Priority was fairly clean. Room service get to knock on the door a lot to clean the room. Also, once we got the wrong breakfast (not the same as I ordered), but I was refunded the amount for the breakfast. Staff in the lobby where very nice and friendly.

4/10
Poor
Verified traveler, 21 Jun 2019
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For VIP Access program, it's not good at all. Otherwise the hotel considered as unlikely a 5 stara hotel with regular facilities "not specious" and I recommended other hotel like the Fairmont clock royal hotel.

10/10
Exceptional
Shakeel, 04 May 2019
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Best near Kabba

Comfortable and clean hotel with extremely friendly staff will to go extra mile to help and make you feel welcomed,

8/10
Excellent
Soud, 30 Apr 2019
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Good

I have booked Delux suite ( room + living room) on makkah view, I thought that i will have the big windows but unfourtunatly they gave us the room with the samll windows ! We was not comfortable about the view so much ! So when i ask them to change the room they told me to book the premier suite for next time ! Wich had a panoramic view ! I think they save this category’s for other booking agency’s! Cuz they were the same size and same furniture and view! It was only the difference in the room position!

8/10
Excellent
Verified traveler, 12 Mar 2019
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Ok nice close to haram but food is very expensive I The Restourant and room service

10/10
Exceptional
Omar, 11 Mar 2019
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It is rare nowadays to find a hotel that is perfect in all aspects. If you are looking for one, Ruffles is the right choice. I will absolutely visit this place again and recommend it to others. Literally, everything was smooth and great. Thanks a million Ruffles for the amazing staff and service that made our trip memorable.

8/10
Excellent
Fatma, 06 Mar 2019
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We had very good experience excellent services, helpful staff, clean rooms

10/10
Exceptional
GamalElnahas, 03 Mar 2019
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I like the location I didn't like the difficult access to the location

8/10
Excellent
Verified traveler, 17 Feb 2019
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Check in was slow, they couldn't find my reservation and had to get assisted by the manager. Elevators are confusing and its difficult to get uber rides there. Not good value for money I expected much more luxary from a five star hotel.

10/10
Exceptional
Verified traveler, 08 Feb 2019
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This hotel deserves 7 Stars because of the location, furniture and friendly staff .

8/10
Excellent
Verified traveler, 06 Feb 2019
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I like the service Very accommodating I like the free coffee that is delivered to your room everyday

4/10
Poor
A, 04 Feb 2019
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Good but there is room for improvement. Polite staff, although the service was slow.

10/10
Exceptional
Alaeddin, 25 Jan 2019
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One of the top

It was amazing.. the best hotel I've visited in macca

10/10
Exceptional
Verified traveler, 03 Jan 2019
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clean and Beautiful facility, conveniently located the heart of Makka and very friendly staff staff.

8/10
Excellent
Adil, 25 Dec 2018
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Enjoy my stay

Best location amazing place

10/10
Exceptional
Mahmoud, 22 Dec 2018
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Kaaba view suit

Wonderful hotel, just few feets from the Haram Fast service But,,Expensive!

10/10
Exceptional
Verified traveler, 05 Dec 2018
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Excellent on everything, but need the rooms to be renovated

8/10
Excellent
Fahd, 02 Nov 2018
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Excellent hotel and great staff. But even though I am gold member of expedia but there was no upgrade or benifit given in that context. Failure of expedia to add this hotel on vip list

10/10
Exceptional
Marwan, 11 Oct 2018
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Services, way of dealing, location, facilities, food quality

10/10
Exceptional
Marwan, 11 Oct 2018
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Staff are very helpful and friendly. The place has been take care of it very well. Have variety of options. Very nice lounge view, high services. You feel like you home.

8/10
Excellent
Dr.abulldh, 20 Jul 2018
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Slowly services

8/10
Excellent
Dakhilallah, 17 Mar 2018
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Nice stay

Nice the service is good but you have to pay for extra bed the breakfast is sweet and the coffee place overlooking the haram is beautiful

10/10
Exceptional
Aouni, 12 Mar 2018
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Everything was perfect

This the best hotel in Makkah ( service & quality of food) the mattress top quality & very well comfort

8/10
Excellent
ahmad , 20 Feb 2018
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Great location

Raffle is the best but management is worst from reception to manger they are theif they charge me extra for nothing from room upgrade to checkout they upgrade me upon arrival charge $300 but no upgrade they tried to get more money on their own pocket and at check out they charge me $100 for municipal fee which I already paid worse management and reception.

8/10
Excellent
Abdul, 18 Jan 2018
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Horrible, horrible, horrible food..

10/10
Exceptional
Hauwa, 30 Dec 2017
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Excellent experiance

10/10
Exceptional
Aouni, 09 Dec 2017
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Wonderful

Every thing was perfect

8/10
Excellent
Verified traveler, 28 Nov 2017
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Great location and staff. Furnitures need an upgrade for sure.

10/10
Exceptional
mohamed, 30 Oct 2017
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excellent

excellent location , excellent staff , excellent services

6/10
Fair
Faisal, 23 Jul 2017
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Expensive

Not bad

10/10
Exceptional
Nasir, 29 Jun 2017
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Best amongst the Best in Clock Tower. 5 Star

Its a true blessing to have coherence of luxury, comfort and peace in the closest proximity to Haram. A proper 5 star by any stretch of imagination. Its located on the 11th Floor and almost all the lifts on the ground floor shall take you straight up. It takes about 5-6 minutes from your room to be around Kaaba from Gate No. 1. The hotel offers butler service that is extraordinary and the complimentary Spa in Mecca is truly unprecedented. Most of the staff speak English - rarity in Saudi - and some are multilingual. If you are looking for comfort at a little bit extra cost, this one is highly highly recommended.

10/10
Exceptional
Hadiza, 03 May 2017
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Nice hotel

Very comfortable, and close to haram

10/10
Exceptional
Verified traveler, 26 Apr 2017
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Very close to al haram

We enjoyed every second staying in this hotel, luxurious is defined in this hotel

10/10
Exceptional
Tajuddin, 24 Apr 2017
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I know where I'll stay the next time I'm in makkah

Excellent experience

6/10
Fair
Verified traveler, 20 Mar 2017
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Nice Kaaba view

Haram view was good but not closer of a walk than fairmount much older interior

8/10
Excellent
Lulu, 27 Feb 2017
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Nice, comfy, and bright

Booked online, stayed with my family for 2 days. The room was ready when we arrived. Room has a whole one wall side of window on the red see which makes the room so bright and beautiful

10/10
Exceptional
Verified traveler, 25 Feb 2017
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Excellent hotel

Excellent hotel , staff and location. Close to the Haram. Highly recommend it.

2/10
Poor
Abdulrahman, 23 Feb 2017
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Big disappointment!

This is not a 5 stars hotel by any standard! If you are looking for a decent, luxury, and good service hotel with comfortable rooms, do NOT book Raffles Makkah Palace! I don't noramlly write reviews, but I felt that I had to write one this time. Booking this hotel is one of the worst decisions I have made in my life. This Raffles is incomparable with any other Raffles hotel, so please beware if you are expecting the same quality and service. Fairmont Raffles Hotels International should be ashamed of themselves for including this hotel under their brand name. Immediate changes and upgrades must be made to this hotel which is currently a joke and it is hurting the brand in my opinion. I am unable to write a detailed review here on Expedia since I have limited number of characters I can use. The furniture of the room is outdated, hideous, and damaged. Nothing worked properly. The curtains were stained. The lights were tilted and dusty. The room lacked attention to details. The fire alarm is about to fall from the ceiling, the ceiling of the toilet is dirty, the exhaust fan is old and noisy. If I would list everything damaged, it will be a very long list. There was no respect for the do not disturb sign. We got unnecessary calls from room service teaching us how to sign and bill the room like we were idiots. The butler service is a scam.

4/10
Poor
nawaf, 19 Feb 2017
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Very bad

I was very very despontid about the cleanses of the room and the staff were very terrible regarding my requests (late, bad termper)

10/10
Exceptional
Muzamil, 18 Feb 2017
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It was excellent

2/10
Poor
yasser, 26 Nov 2016
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Misleading!

The room description was Kaaba view, where in reality was partial view! This was very disapointing! as the rate was supposed to be for full view to Kaaba! Will never trust neither Expedian nor Raffles Hotel.

2/10
Poor
Verified traveler, 24 Nov 2016
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Bad hotel and very bad staff

Very very very bad staff All the staff bad Room service bad Go away from this hotel

10/10
Exceptional
HAMED, 20 Nov 2016
hotel-logo-v2.pngTraveller

I really enjoy staying at the hotel, It is amazing

10/10
Exceptional
HUSEYIN, 01 Nov 2016
expedia-logo-v2.pngTraveller

Nice and comfortable hotel and convenient for Umra

It was nice hotel and very close to Haram area. I think it has to be renovated very urgently

10/10
Exceptional
saeed a, 27 Oct 2016
expedia-logo-v2.pngTraveller

Nice and great

The hotel is very good staff are friendly we really enjoeid our stay there the only thing that i noticed is thiere hi prices in befrages and food

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