Wonderful
511 Guest reviews
King Abdul Aziz Endowment, Makkah, Saudi Arabia. See map
Loading ... Please wait whilst we find you the best room offers.
With a stay at Raffles Makkah Palace, you'll be centrally located in Makkah, steps from Great Mosque of Makkah and 4 minutes by foot from Kaaba. This luxury hotel is 0.1 mi (0.2 km) from Abraj Al-Bait Towers and 0.2 mi (0.3 km) from Well of Zamzam. Make yourself at home in one of the 226 individually decorated guestrooms, featuring iPod docking stations and minibars. 42-inch LED televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks. Featured amenities include express check-in, express check-out, and complimentary newspapers in the lobby. Free valet parking is available onsite.
Green Globe
Noise-free rooms not guaranteed
No alcohol served onsite
No alcohol allowed onsite
Professional property host/manager
Pets not allowed
Service animals not allowed
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Hindi
Arabic
Malay
Filipino
English
Indonesian
Free WiFi
Parking available
Bar/Lounge
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Accessible facilities
Elevator
Hair salon
ATM/banking
Concierge services
Gift shops or newsstand
Shopping on site
Coffee/tea in common areas
Breakfast available (surcharge)
Laundry facilities
Television in common areas
Health club
Safe-deposit box at front desk
Spa services on site
Multilingual staff
Free newspapers in lobby
Free use of nearby fitness center
24-hour front desk
Porter/bellhop
Express check-out
Full-service spa
Spa treatment room(s)
Express check-in
Wheelchair accessible parking
Braille or raised signage
Number of restaurants - 2
Snack bar/deli
Parking (limited spaces)
Free self parking
Free valet parking
Number of coffee shops/cafes - 2
Terrace
Water dispenser
Shopping mall on site
Art gallery on site
Covered parking
Secured parking
Covered parking
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Valet for wheelchair-equipped vehicle
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible lounge
Wheelchairs available on site
Very nice and very good
Nice
Nice
Try bad experience
Property is very good and convenient to Haram
Loved staying at Raffles, was so convenient in so many ways
Clean and beautiful hotel. Staff are extremely friendly.
great hotel and staff
Great place to start
It was good experience
Staff and the hotel perfect Thank you so much
Perfect as always
Great service but not as advertised rooms
The 2 bedroom presidential suite I was given with Haram view actually had partial view unlike the advertised picture. Also, instead of the two large bathrooms within the bedrooms promised a “Grand five-piece bathroom” which we didn’t get as well. We had tiny bathrooms that had a three piece set. These are the only two disappointments that were completely different than advertised.
Great
Great location and excellent service and staff!
Room was available at 5:30 pm we had to wait to get in. Nothing was offered but simple sorry
The room was extra cold and the ac controls are so messed up. The bed is amazing but the showers are mulfunctioning and scattering water.
So nice
Hi, I did like every thing
l was disappointed with the experience, which felt more akin to a 4-star hotel. My room was directly beneath another undergoing construction, causing significant noise. Additionally, the cleanliness was subpar, as the bedding was quite dusty. Despite raising these issues, I received only an apology and no compensatory gesture. I hope this feedback prompts a review of your service standards.
great
great experience overall
Was very comfortable, easy to go to the Haram, clean. I would happily stay there again.
Amazing hotel, only problem is the lifts outside the hotel.
Amazing city hotel
Best hotel in Mekkah. Conveniently located next to Kaaba. Prayer room on top I great as well.
Staff is great. Rooms are definitely not a 5 star hotel rooms. Very very old. Shower smells like pee. I definitely not stay here again nor recommend this hotel. It’s definitely does not meet standards of Raffles brand.
Highly recommended
Everything was perfect during the stay , i booked for my parents who did Umrah , they were extremely satisfied . İn addition to this the hotel allowed a very late check-out.
Very nice facilities. Very close to the Haram. Beautiful view of the Kaabah and Haram from my room. Very memorable. Recommended by a friend, that's a local. It was a spectacular stay for Umrah. Breakfast and restaurant were very good. Quality & variety of food were first class. Staff were helpful and smiling. We felt welcomed. Won't be my last stay, inshaa Allah. One dislike: Hotel feels a little outdated.
best
Every single member of staff were so pleasant, polite, courteous and alway available to help - the best experience we have had by far! Especially those responsible for housekeeping (I forget his name but for me he was like an Uncle) and also Ismath who was of amazing help during our last days there - ensuring our luggage was looked after and allowing us to perform Umrah with ease before we were to leave for home - suffice to say if it wasn't for him and his colleagues we would not have been able to do this. May allah subhna tallah reward them all for making our pilgrimage such a pleasant one!
Thoroughly enjoyed our stay for 5 nights. Facility, staff, location was superb. Look forward to staying here next time we visit iA
Really Nice
Because not give me my room
One of the best accommodations for Hajj/Umrah
Close to Makkah. Staff in room service needs to be more diligent and in the cafeteria- staff should pay attention to their guests.
Quality and service is at 5 star level. Staff does above and beyond. Checkin process was amazing and quick. Sara on the front desk was exceptional. Hand written note from Salem managing director was exceptional, no one takes time to do this. We are exceptionally satisfied and haram view was amazing.
Close to Haram, and the view is spectacular. The only thing which i don't understand that when you are an Expedia VIP customer and you are checking in after 2:00 PM in low season an the Hotel is quarter of it capacity, the receptionist refused to give us our room, we had to come again after 4:00 PM to collect our keys. Very disappointed.
In terms of its proximity to masjid ul haram, great location and it is at a very convenient walkable distance to Kaaba. Cleanliness was ok. Couches, carpet and walls were stained with marks of food and coffee. Never cleaned properly. They did not have microwave or dishes or dishwashing stuff in kitchenette which was nuisance when traveling were 3 little kids. Room bar was insanely over priced. Would recommend buying similar stuff at 1/10th the price from shop around. Connected with shopping mall so tons of eating options available. breakfast was included and had amazing variety and options. Staff was receptive. Daily room service was available which is rarely seen in other western hotels these days. Overall we enjoyed our stay.
من افضل وأنظف الفنادق في مكة
الفندق ممتاز اوصي به
An excellent experience and I hope to repeat it, the hotel staff were friendly and highly professional, and the environment in the suite was distinctive and luxurious. Thanks for the nice experience. تجربة ممتازه و اتمنى تكرارها، فقد كان موظفو الفندق ودودون و على درجة عالية من الاحتراف ، كما ان البيئة الخاصه بالجناح كانت مميزه و فخمه. شكراً على التجربة الجميلة.
Best hotel I’ve ever stayed in in Makkah The staff from front desk to everyone else are unbelievably amazing
The entire experience from arriving at the hotel and final checkout was very professional and welcoming. The staff took care of us and provided wonderful service
Excellebt 10000 star
They really deserve more than 10 from the manager of the hotel to the porters they were all friendly and do every things for help Thanks
Disappointed ... too expensive for what you get here .... bad staff .... bad room dining ..... no one wants to help
It was excellent stay
Mr Omar said that booking wasn’t available. At 2:30am with two kids, I had to look for another one.
Nothing everything was good thanks Service location
Very helpful and friendly staff, great room and great service .
Excellent Hotel facing Al Haram and provide free upgrade
It was exceptional stay, the view was marvelous and there amenities was beyond my expectations
Perfect as usual. The view is breathtaking. The staff are the best
Unforgettable stay
Amazing , but before the quality of food was better than today , hopefully they tried to be perfect , staff very kind and helpful , housekeeping staff only one he is really amazing and make duty in a complete face . He is Mohammad Hafez
All was perfect
Great experience. Couldn’t have been better. The hotel and staff added to our experience
The people that work there are exceptional. The place is super clean, modern, and very well kept... You deffinately get what you paid for.
Priority was fairly clean. Room service get to knock on the door a lot to clean the room. Also, once we got the wrong breakfast (not the same as I ordered), but I was refunded the amount for the breakfast. Staff in the lobby where very nice and friendly.
For VIP Access program, it's not good at all. Otherwise the hotel considered as unlikely a 5 stara hotel with regular facilities "not specious" and I recommended other hotel like the Fairmont clock royal hotel.
Best near Kabba
Comfortable and clean hotel with extremely friendly staff will to go extra mile to help and make you feel welcomed,
Good
I have booked Delux suite ( room + living room) on makkah view, I thought that i will have the big windows but unfourtunatly they gave us the room with the samll windows ! We was not comfortable about the view so much ! So when i ask them to change the room they told me to book the premier suite for next time ! Wich had a panoramic view ! I think they save this category’s for other booking agency’s! Cuz they were the same size and same furniture and view! It was only the difference in the room position!
Ok nice close to haram but food is very expensive I The Restourant and room service
It is rare nowadays to find a hotel that is perfect in all aspects. If you are looking for one, Ruffles is the right choice. I will absolutely visit this place again and recommend it to others. Literally, everything was smooth and great. Thanks a million Ruffles for the amazing staff and service that made our trip memorable.
We had very good experience excellent services, helpful staff, clean rooms
I like the location I didn't like the difficult access to the location
Check in was slow, they couldn't find my reservation and had to get assisted by the manager. Elevators are confusing and its difficult to get uber rides there. Not good value for money I expected much more luxary from a five star hotel.
This hotel deserves 7 Stars because of the location, furniture and friendly staff .
I like the service Very accommodating I like the free coffee that is delivered to your room everyday
Good but there is room for improvement. Polite staff, although the service was slow.
One of the top
It was amazing.. the best hotel I've visited in macca
clean and Beautiful facility, conveniently located the heart of Makka and very friendly staff staff.
Enjoy my stay
Best location amazing place
Kaaba view suit
Wonderful hotel, just few feets from the Haram Fast service But,,Expensive!
Excellent on everything, but need the rooms to be renovated
Excellent hotel and great staff. But even though I am gold member of expedia but there was no upgrade or benifit given in that context. Failure of expedia to add this hotel on vip list
Services, way of dealing, location, facilities, food quality
Staff are very helpful and friendly. The place has been take care of it very well. Have variety of options. Very nice lounge view, high services. You feel like you home.
Slowly services
Nice stay
Nice the service is good but you have to pay for extra bed the breakfast is sweet and the coffee place overlooking the haram is beautiful
Everything was perfect
This the best hotel in Makkah ( service & quality of food) the mattress top quality & very well comfort
Great location
Raffle is the best but management is worst from reception to manger they are theif they charge me extra for nothing from room upgrade to checkout they upgrade me upon arrival charge $300 but no upgrade they tried to get more money on their own pocket and at check out they charge me $100 for municipal fee which I already paid worse management and reception.
Horrible, horrible, horrible food..
Excellent experiance
Wonderful
Every thing was perfect
Great location and staff. Furnitures need an upgrade for sure.
excellent
excellent location , excellent staff , excellent services
Expensive
Not bad
Best amongst the Best in Clock Tower. 5 Star
Its a true blessing to have coherence of luxury, comfort and peace in the closest proximity to Haram. A proper 5 star by any stretch of imagination. Its located on the 11th Floor and almost all the lifts on the ground floor shall take you straight up. It takes about 5-6 minutes from your room to be around Kaaba from Gate No. 1. The hotel offers butler service that is extraordinary and the complimentary Spa in Mecca is truly unprecedented. Most of the staff speak English - rarity in Saudi - and some are multilingual. If you are looking for comfort at a little bit extra cost, this one is highly highly recommended.
Nice hotel
Very comfortable, and close to haram
Very close to al haram
We enjoyed every second staying in this hotel, luxurious is defined in this hotel
I know where I'll stay the next time I'm in makkah
Excellent experience
Nice Kaaba view
Haram view was good but not closer of a walk than fairmount much older interior
Nice, comfy, and bright
Booked online, stayed with my family for 2 days. The room was ready when we arrived. Room has a whole one wall side of window on the red see which makes the room so bright and beautiful
Excellent hotel
Excellent hotel , staff and location. Close to the Haram. Highly recommend it.
Big disappointment!
This is not a 5 stars hotel by any standard! If you are looking for a decent, luxury, and good service hotel with comfortable rooms, do NOT book Raffles Makkah Palace! I don't noramlly write reviews, but I felt that I had to write one this time. Booking this hotel is one of the worst decisions I have made in my life. This Raffles is incomparable with any other Raffles hotel, so please beware if you are expecting the same quality and service. Fairmont Raffles Hotels International should be ashamed of themselves for including this hotel under their brand name. Immediate changes and upgrades must be made to this hotel which is currently a joke and it is hurting the brand in my opinion. I am unable to write a detailed review here on Expedia since I have limited number of characters I can use. The furniture of the room is outdated, hideous, and damaged. Nothing worked properly. The curtains were stained. The lights were tilted and dusty. The room lacked attention to details. The fire alarm is about to fall from the ceiling, the ceiling of the toilet is dirty, the exhaust fan is old and noisy. If I would list everything damaged, it will be a very long list. There was no respect for the do not disturb sign. We got unnecessary calls from room service teaching us how to sign and bill the room like we were idiots. The butler service is a scam.
Very bad
I was very very despontid about the cleanses of the room and the staff were very terrible regarding my requests (late, bad termper)
It was excellent
Misleading!
The room description was Kaaba view, where in reality was partial view! This was very disapointing! as the rate was supposed to be for full view to Kaaba! Will never trust neither Expedian nor Raffles Hotel.
Bad hotel and very bad staff
Very very very bad staff All the staff bad Room service bad Go away from this hotel
I really enjoy staying at the hotel, It is amazing
Nice and comfortable hotel and convenient for Umra
It was nice hotel and very close to Haram area. I think it has to be renovated very urgently
Nice and great
The hotel is very good staff are friendly we really enjoeid our stay there the only thing that i noticed is thiere hi prices in befrages and food
Raffles Makkah Palace | Hotel in Makkah | Travala.com
the staff are friendly and helpful The food is very good