Quest on Franklin
9.0

Wonderful

618 Guest reviews

9.0
Wonderful
618 Verified Reviews
Read all reviews
Cleanliness9.4/10
Service9.0/10
Comfort9.2/10
Condition9.2/10
location9.0/10
Neighborhood8.8/10
Value8.4/10
Amenities8.8/10

74 Franklin Street, Adelaide, Australia. See map

Free WiFi
Parking available
Concierge
Laundry
Gym
Non-smoking
Business facilities
Accessible facilities
Elevator
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Hotel Description

A stay at Quest on Franklin places you in the heart of Adelaide, within a 15-minute walk of Adelaide Casino and Rundle Mall. This luxury aparthotel is 0.6 mi (1 km) from Adelaide Convention Centre and 1 mi (1.7 km) from Adelaide Oval. Make yourself at home in one of the 117 guestrooms featuring microwaves. Complimentary wired and wireless internet access keeps you connected, and digital programming provides entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include dry cleaning/laundry services, multilingual staff, and luggage storage. Planning an event in Adelaide? This aparthotel has 818 square feet (76 square meters) of space consisting of conference space and a meeting room.

Hotel policies

No rollaway/extra beds available

Parking height restrictions apply

LGBTQ friendly

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 2:00 PM
Check-in by: anytime
Minimum check-in age: 18
Check-out by: 10:00 AM

Cleaning and safety practices

  • Property uses a professional cleaning service
  • Contactless check-in is available
  • Contactless check-out is available

Important information

You need to know
  • This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
  • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Parking height restrictions apply.
  • The property is professionally cleaned.
  • Contactless check-in and contactless check-out are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
Special Instructions
The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • This property uses eco-friendly cleaning products
  • Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
  • Host has indicated there is a smoke detector on the property
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
  • This property is professionally cleaned
Minimal age
18
Optional fees
  • Extended parking fee: AUD 30 per night
  • Nearby parking fee: AUD 30.00 per night(1148 ft away; open 24 hours)
  • Housekeeping is available for an additional fee
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Hindi

Vietnamese

Thai

Swahili

Portuguese

Filipino

English

Chinese (Mandarin)

French

Amenities

Most Popular

Free WiFi

Parking available

Concierge

Laundry

Gym

Non-smoking

Business facilities

Accessible facilities

Other

Elevator

Concierge services

Conference space

Laundry facilities

Safe-deposit box at front desk

Multilingual staff

Conference space size (feet) - 818

Conference space size (meters) - 76

Number of meeting rooms - 1

Long-term parking (surcharge)

24-hour fitness facilities

Water dispenser

Eco-friendly cleaning products used

Secured parking

Distance from property (ft) - 1148

Distance from property (meters) - 350

Lot hours - 24 hours

Wheelchair accessible (may have limitations)

Wheelchair-accessible registration desk

Hotel reviews

9.0
Wonderful618 Verified Reviews
warning-sign.svg
Cleanliness9.4/10
Service9.0/10
Comfort9.2/10
Condition9.2/10
location9.0/10
Neighborhood8.8/10
Value8.4/10
Amenities8.8/10
10/10
Exceptional
Carole, 19 Apr 2025
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Had everything we needed. Good area.

10/10
Exceptional
Ian, 15 Apr 2025
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Great property

8/10
Excellent
Jade, 08 Apr 2025
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10/10
Exceptional
Robert, 06 Apr 2025
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Lovely clean room , close to markets. Great location across road from bus terminal.

10/10
Exceptional
Carolyn, 01 Apr 2025
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Well appointed spacious apartment. We had a wonderful view from our corner unit. Central location.

10/10
Exceptional
Michael, 30 Mar 2025
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Friendly staff and spacious and clean room.

10/10
Exceptional
Barbara, 30 Mar 2025
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Everything about the stay at the quest apartments was very good

10/10
Exceptional
martin, 29 Mar 2025
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Good location and comfortable

Good location, clean, comfortable one bedroom, good size.

10/10
Exceptional
Nataliya, 21 Mar 2025
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Comfortable stay

Enjoyed our stay, executive 1 bdrm apartment was very comfortable, clean, quiet. Friendly staff. Parking is across the road.

10/10
Exceptional
Terry and Ron, 10 Mar 2025
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Love the fully efficient apartments. Walkable to shopping, restaurants and sites.

10/10
Exceptional
Jackie, 10 Mar 2025
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Very close to Adelaide Central Market and Chinatown. Most places within a 30 minute walk. Lovely suite with a lot of space. Helpful staff

10/10
Exceptional
Maria, 24 Feb 2025
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Good location, good view, good balcony, clean room. A very good stay.

8/10
Excellent
Stephen, 23 Feb 2025
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Nice Urban Stay

Was very clean and well located to Adelaide Central Market. Shower was great! Funky smell like leftover cooking smell or some sort of cleaning product. Glad Parking was available but it was across the street at bus terminal. Pass allowed unlimited exits and returns. No onsite restaurant. No dish soap to clean dishes.

10/10
Exceptional
Katie-Anne, 20 Feb 2025
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Fantastic property. Easy check in, great communication and very clean. Will book again.

10/10
Exceptional
Dale, 17 Feb 2025
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Always a great stay

10/10
Exceptional
Andrew, 04 Feb 2025
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Typical Quest ,you just can’t stop loving them

10/10
Exceptional
Martin, 27 Jan 2025
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Very clean and staff were friendly and helpful

10/10
Exceptional
Nitithep, 26 Jan 2025
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Very Good Apartment

10/10
Exceptional
Tanya, 19 Jan 2025
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A great place to stay!

It was great. Property and staff were fantastic. Though the location is beneficial but it is not at all the safest, I strongly advise against walking alone at night time in the area. There are a lot of attractions in the area and it is easy to get around by foot just be self-aware and security conscious.

10/10
Exceptional
Nadime, 14 Jan 2025
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Staff were very helpful Location was key So clean and fresh

6/10
Fair
TSZ KIT, 12 Jan 2025
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Property location is good, near Central Market and China Town. The Condition is also good, just I don't understand why the daily service period is only 10am - 12noon. I left my room at 12:35pm means I did not have services for my room for a day

10/10
Exceptional
Donna, 11 Jan 2025
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Overall a very good stay. Staff very friendly. Central for transport and walking to mall easy. Room clean and no excess noise.

10/10
Exceptional
Lindy, 09 Jan 2025
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Lovely staff and great proximity to shopping and Daily activities. Throughly enjoyed our time away.

10/10
Exceptional
Margaret, 07 Jan 2025
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Good location for us near bus station. Comfortable room with kitchenette very useful.

10/10
Exceptional
Stephen, 03 Jan 2025
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Really enjoyed our stay in this perfect location would definitely recommend and stay again so clean and quiet

8/10
Excellent
Daniel, 30 Dec 2024
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Overall a good stay and I would stay again. The apartment was an ok size. Had all that you needed. Housekeeping were accommodating with requests such as extra towels etc. Very walkable to the market, food options and the main shopping strips. Parking is a little bit of a pain on the other side of the road at the bus station but not too bad.

8/10
Excellent
Ian, 28 Dec 2024
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Nice place clean great spot and handy car park across the road

10/10
Exceptional
Milind, 28 Dec 2024
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Overall good

10/10
Exceptional
Shyamala, 27 Dec 2024
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Highly recommend. We will definitely stay here again.

10/10
Exceptional
Lydia, 23 Dec 2024
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Lovely, clean apartment - has everything you need for a convenient stay in the city.

10/10
Exceptional
Paul, 17 Dec 2024
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Comfortable stay

Comfortable stay Friendly welcoming check in Room comfortable and clean

10/10
Exceptional
Alexander, 30 Nov 2024
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We were given a spacious room where everything worked and the room was spotlessly cleam

10/10
Exceptional
John, 27 Nov 2024
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Parking across the street accessible but not convenient, especially in rain or late at night when it's dark Staff fantastic

10/10
Exceptional
John, 16 Nov 2024
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A wonderfully modern, well-appointed apartment hotel. All staff from reception to house-keeping were courteous and helpful. The apartment had great facilities - bedroom and bedding of high quality and a good kitchen facilities. The hotel was a haven and we would stay there again.

8/10
Excellent
Verified traveler, 27 Oct 2024
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Very helpful staff and a good apartment set up. Location was good, parking was a short walk away in the parking station opposite the hotel.

10/10
Exceptional
John, 20 Oct 2024
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Kind staff, a secure and modern facility and a gorgeous suite

10/10
Exceptional
Karen, 19 Oct 2024
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Clean and quiet

10/10
Exceptional
Rowan, 07 Oct 2024
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Perfect

Franklin St Quest has everything you could want, central to be able to walk everywhere or catch the free buses and trams. The Intercity bus station is directly over the road. We were a group of senior ladies and could all get together for our outings with seating in the lobby. The pantry is a great idea too

10/10
Exceptional
Rowan, 04 Oct 2024
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Central

Loved the spaciousness, serviced and so well equipped.

10/10
Exceptional
Bronwyn, 04 Oct 2024
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Quest apartments were very spacious, beautiful views of coast, very close to Central Market & Her Majesty’s Theatre, staff very efficient, highly recommend staying at Quest on Franklin

8/10
Excellent
Judith, 01 Oct 2024
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Well appointed apartment - very convenient to transport and shops.

10/10
Exceptional
Maree, 05 Sep 2024
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Right from the start I was greeted by very enthusiastic, polite and friendly staff, Gillian and Calvin.

10/10
Exceptional
ALVIN, 27 Aug 2024
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It was spacious and very hygienic. Staff were friendly and attentive.

10/10
Exceptional
Karyn, 26 Aug 2024
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Great communication

Great communication from the property before our stay. There was an issue with the hot water and they gave us the information we needed to make a choice about our stay. We chose to continue the booking and had no problems, plus we received an upgrade. This apartment was spotless, comfortable and well appointed. Very happy with our stay overall.

10/10
Exceptional
TREVOR, 23 Aug 2024
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Great stay

Quest on Franklin is a great place to stay in Adelaide. Our apartment was clean, spacious and comfortable. Staff were friendly and efficient. Parking was only 100 metres away and easy to access.

10/10
Exceptional
Norman, 18 Aug 2024
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great for family

our room got ugraded and cot provided, friendly staff, thank you

10/10
Exceptional
Bee, 11 Aug 2024
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Good service reception and house keeping

10/10
Exceptional
Robyn, 04 Aug 2024
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Famiky time

Very roomy and comfortable. Great podition

10/10
Exceptional
Fiona, 04 Aug 2024
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Awesome

Apartment was very spacious and comfortable. Hotel is in a great location. Staff very friendly and helpful.

10/10
Exceptional
Kate, 04 Aug 2024
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Excellent property!

8/10
Excellent
Leah, 31 Jul 2024
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Loved everything. If you’re wanting a hotel that has everything on your doorstep maybe this hotel isn’t for you. Having said that most things were only about a 15min walk away. My only complaint was how hard the beds were. But a very minor complaint. Check in staff were friendly and helpful and we were able to check in and out swiftly. Overall a good stay.

10/10
Exceptional
Amy, 21 Jul 2024
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Room was clean and tidy and comfortable on criticism would be is when asking front desk and suggestions on things to do, she didn’t really have any other than the markets.

10/10
Exceptional
Damien, 14 Jul 2024
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Well presented accomodation. Easy check in/out. 5-10min walk to everything. Very neat and Clean. Great views.

10/10
Exceptional
shahnewas, 07 Jul 2024
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The apartment is very spacious, clean and in the heart of Adelaide. Only had a parking in the same property, would facilitate the most. Nevertheless we would choose them for our next stay.

8/10
Excellent
TSZ KIT, 02 Jul 2024
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The apartment is close to Adelaide Central Bus Station, Adelaide Central Market and Chinatown, just within 5 min walk. The condition of the property is good, just the kitchenware is a bit old, marginally ok for cooking. The SmartTV, washing machines are good.

10/10
Exceptional
Sue, 01 Jul 2024
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Lovely room. Extremely helpful staff. Great central locality

10/10
Exceptional
Brenton, 28 Jun 2024
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Great rooms in excellent location

10/10
Exceptional
Anne, 23 Jun 2024
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Excellent

10/10
Exceptional
Robert, 23 May 2024
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Great hotelmand excellent staff. Perfect for a quick overnight stay

10/10
Exceptional
Daniel, 15 May 2024
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Washer and drier were great to have. Spacious rooms.

10/10
Exceptional
Stephen, 06 May 2024
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Hotel is great, staff are great, good location we will be back!

8/10
Excellent
Bob, 28 Apr 2024
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Nice unit. Long walk to grocery store and restaurants.

10/10
Exceptional
Andrew, 27 Apr 2024
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Close to the Union if you want some culture. Walking distance to just about every other pub including the casino so take your pick. Comfy bed, nice little kitchenette enough to whip up your own breakfast or make a snack. Friendly helpful staff. Had a great stay.

8/10
Excellent
Robert, 04 Apr 2024
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View from room as was meant to be view of hill but was view of road

10/10
Exceptional
PIT SEN, 30 Mar 2024
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Thank you so much for the wonderful stay at Quest! I wanted to express my gratitude for the excellent service and accommodations provided during my time there. Everything from the quiet comfortable room to the attentive staff made my stay truly enjoyable. I look forward to returning in the future!

10/10
Exceptional
LihNan, 25 Mar 2024
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Located in CBD and handy to shops and eateries (China Town and food court is just across the street). Carpark is a little inconvenient as is located in public parking building offsite. Communication by hotel can be better as no notice about no housekeeping on Sunday. Overall a good accomodation and will recommend to visitors to the city.

10/10
Exceptional
Alison, 25 Mar 2024
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The room was large, comfortable and clean.

4/10
Poor
halina, 23 Mar 2024
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Unforgettable disaster

It was a disaster. The temperature in Adelaide was 40 degrees the airconditioning failed and we had to be moved to another hotel. Initially we were moved to another Quest accommodation but it was very inadequate so we were moved to Crown Plaza which was wonderful in terms of accommodation but we went through a nightmare of communication problems between Quest Manager and Crown Plaza manager where we we told we needed to pay an extra $1800 to which we never signed up for then we were locked out of our room…..took about 6 hours to sort it all out. Effectively we lost a whole first day of our three day holiday which was very stressful. Crown Plaza accommodation was lovely but the start to the holiday shook us and it ruined a trip which we usually love as we have been coming to WOMADelaide for over 25 years. It will take a while to come to terms with this most abominable experience.

8/10
Excellent
David, 11 Mar 2024
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A well managed apartment hotel. Pleasnat and helpful staff. Near market and restaurants.

10/10
Exceptional
Andre, 28 Feb 2024
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Easy to get every where

10/10
Exceptional
Sharmaine, 28 Feb 2024
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Fantastic stay beautiful view from our window and balcony great friendly and helpful staff will definitely back if needing to stay in the city. Thank you 😊

10/10
Exceptional
Elise, 09 Feb 2024
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Perfect location for a week in Adelaide.

10/10
Exceptional
Donald, 05 Feb 2024
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Great location, very friendly staff

10/10
Exceptional
Brenton, 31 Jan 2024
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Enjoyed spacious room and the view

8/10
Excellent
Natalie, 19 Jan 2024
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The 2 bedroom apartment that we stayed in was very clean and spacious. We loved the location too, very close to the Adelaide Markets and CBD. The staff were very friendly and helpful. We will definitely stay here again.

10/10
Exceptional
TSZ KIT, 08 Jan 2024
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We had 2 connected rooms and shared a nice living room area and kitchen. Very nice place to stay. A bit far away from Rundle Mall and shopping centre, need to walk there for about 15mins. It was quiet nearby, but this made us sleep well at nights.

10/10
Exceptional
Demitrios, 08 Jan 2024
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The room was amazing. The staff friendly and helpful. The surrounds were spotless and finally a brilliant location

8/10
Excellent
Anne, 07 Jan 2024
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I loved that it was one block from Central Markets, short walk to Rundle mall and trams, great apartment. Only thing I would change would be to get bed topper for bed to make more comfortable. Very clean and had washer and dryer. Wonderful!

10/10
Exceptional
Kerrie, 20 Nov 2023
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Excellent location, close to everything. The area looks a bit seedy outside with empty shops but a short walk to excellent pub, restaurants & Central Market.

10/10
Exceptional
Neil, 20 Nov 2023
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Great place to put your head down

10/10
Exceptional
Emily, 19 Nov 2023
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New and clean hotel. Close to central markets and parking was easy enough for hotel guests.

10/10
Exceptional
Kim, 14 Nov 2023
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Excellent stay in Adelaide

Quest on Franklin is a lovely hotel. Lovely modern apartment with an amazing view of Adelaide. Easy to access the Adelaide Central Market and plenty of bars restaurants and cafes close by. Highly recommned

8/10
Excellent
Denis, 12 Nov 2023
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Location

Helpful staff and clean room, only problem was the bed was uncomfortable with 2 singles put together to make a king bed

10/10
Exceptional
Donna, 12 Nov 2023
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Awesome location for what we were in city for !

4/10
Poor
Kylie, 04 Nov 2023
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I’m sure that a stay here ordinarily would be fine. However, at the time of my stay the street was closed on the day of my checkout, which led to an incredibly stressful experience. First of all, they forgot to give me my parking card that gave me access to the car park across the street. On entering the car park I was instead issued with a ticket. The hotel then swapped the ticket for a hotel parking card, saying I should be able to get out with that. This was incorrect and as a result, I was not able to exit the parking station without paying for parking a second time. Then I drove around for an hour trying to find somewhere near the hotel so I could run the parking card back to them because the instructions they printed for me did not indicate all the closed roads. In the end I had to drive down a closed street and park illegally just to return a parking pass that I never used. It added an hour of driving to what was already going to be a six hour trip. So whilst the accommodation and staff were pleasant, the overall experience was negative.

10/10
Exceptional
Trish, 29 Oct 2023
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Clean well laid out apartment for 7 adults in 3 rooms and 2 bathrooms as well as a kitchen area and kitchenette. Would highly recommend Quest on Franklin if you need somewhere in Adelaide close to CBD

8/10
Excellent
Michael, 25 Oct 2023
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Didn’t like being charged a surcharge for using a credit card.

10/10
Exceptional
Sheng-Wen, 12 Sep 2023
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Another great stay from the Quest. Staffs are super friendly and nice. Responsive to our needs. Rooms are always clean. Would recommend.

10/10
Exceptional
Karen, 12 Jul 2023
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Very quiet

8/10
Excellent
Alison, 02 Jul 2023
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It was nice. Handy to everything and exactly what we needed for our stay in Adelaide.

8/10
Excellent
Ann, 13 Jun 2023
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Very nice and comfortable. Only problem we had was with parking since it was across the street and in a parking garage. Not particularly convenient (no valet services for cars or luggage). Otherwise, very convenient and accommodating.

10/10
Exceptional
Jason, 09 Jun 2023
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Quiet, clean, central and friendly hotel.

Quiet, clean, central and friendly hotel.

10/10
Exceptional
Naomi, 02 Jun 2023
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Comfortable apartment

Well appointed apartment had everything we needed. Great location near Central Market and easy walk to Rundle St mall. I used the gym which was small but seemed well maintained.

6/10
Fair
John, 18 Apr 2023
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Nice location - spend some money

Pretty good and a good location. For the prices they charge the facilities should include some decent TV options. In town for the footy and could not watch it.

6/10
Fair
Bec, 12 Apr 2023
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Everything was great, except overcharged by $77 for room. Was eventually reimbursed when I realised they’d overcharged me. A hassle I didn’t need. Room was great, beautiful views…

8/10
Excellent
Helen, 23 Mar 2023
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The location on Franklin street was quiet yet only a short walk to the Adelaide Central Market and fantastic cafes like Crack Kitchen. Also close to the Kings Williams Street free Tram. We found the apartment to be spacious but expected a more comfortable bed and modern TV plus in room snacks as the accom was listed as 4.5 stars. Staff were lovely and tried to be helpful but communicationwas a bit difficult due to lack of fluent english with front desk staff. We thoroughly enjoyed our long stay but would not spend more than a few nights there again. .

10/10
Exceptional
susan, 16 Mar 2023
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Gym required more equipment

10/10
Exceptional
Cynthia, 16 Mar 2023
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Great place to stay

Our stay at the Quest on Franklin was great. We had the 1 bedroom executive room and it was super spacious. The room and bathroom were clean and neat. The kitchen was well equipped with good condition items (but we did not use it). The location was great for us - near to Central Market, Chinatown and walking distance to Rundell Mall. Overall we are very very pleased with our accommodation. We will stay there again when we are in Adelaide.

10/10
Exceptional
Thomas, 12 Mar 2023
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Spacious room with usable balcony. There was an odd odour in the lobby when I entered (not sure if it was bad body odour or recent painting??). The location is handy to the centre of town.

10/10
Exceptional
Inez Althea Beris, 04 Mar 2023
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Had fantastic view was so quiet but close enough to everything & large space loved it !

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