Quest Hotel Darmo - Surabaya by ASTON

8.2

Excellent

82 Guest reviews

8.2

Excellent

82 Verified Reviews

Read all reviews

Cleanliness8.2/10

Service8.8/10

Comfort8.4/10

Condition8.0/10

location9.0/10

Neighborhood7.6/10

Value10/10

Amenities7.0/10

Overall my stay was pleasant just that the bathroom had no handwash soap, had mold around the sink, the floor and sink watter keeps getting stuck.

Staff were very friendly and helpful as I am a solo traveler. Good value for the money. I am travelling during the Ramadan and enjoyed the ifthar organised by the hotel. Cheers

We enjoyed our stay at this hotel. Location is near places we would like to visit. Staff were polite, friendly and very helpful.

I did,nt like anything looks grubby, feels grubby doors dont work with swipe cards noisy aircon ,big let down no beer and pool bar decrepit

Hotel was awesome to stay at. Has a good gym and pool only minus for me was the A/C in my room was not working properly. Aside from that no other complaints i am happy to use quest hotels again when i return to Indonesia.

The hotel is good. It is aging a bit, but during my stay they were renovating it. I was checked in by Fegi, who was very pleasant and helpfull, as were all the staff. The restaurant food was good and reasonably priced. It is a bit away from everything, meaning you have to rely on taxis, but because of that it is also very quiet at night.

Cleanliness of the room and all the staffs are so polite and friendly.

Check in fast, room a1 bed a1 food average Money for value very good, location central. ⭐⭐⭐⭐

This was a pretty good property for the price, but small stuff like creaky floors, creaky beds, and weird shower design where you have to crossover your toilet bowl to reach the shower area.

Great experience.

Great hotel. Stayed here multiple times for several weeks at a time. The people who work here at the best part! Getting ready for another 3 week stay (third one this year) and wouldn’t think of going anywhere else.

Kebersihan kamar dan nuansa kamar serta hotel yang berwarna ungu sehingga indah untuk dipandang dan dinikmati.

Not the hotels fault... hotels.com fault

Hotels.com messed up my reservation. Supposedly I’m a gold member. That does not mean a lot any more. I have stayed in hotels over 60 nights recently. But I made a date change on this booking. It was booked to include breakfast. But a few days after I arrived I learned that I would be charged a premium for breakfast because when hotels.com changed the date they messed up the reservation. Very uncool. Nice people at the hotel. Nice hotel. But really left a sour taste in my mouth to call hotels.com internationally and be blown off and treated so incredibly rudely.

Staff were helpful. Breakfast was very good. Room was very dated and vanity basin cracked and broken. No shampoo or conditioner. Fridge didn't work. Pool area wasn't very inviting

Location is good but the hallway smells like an old carpet and the room looks much older than the pics on the ads and breakfast selections aren't child friendly

The shower is terrible. No pressure on the head shower, water sprayed everywhere, or dropped to the sides. Somewhat broken...also, the water did not go down due to the poor construction. I asked to change the room and they did gave it to me after asking and repeating myself over and over again about the shower issue. The 2nd room is the same. Crappy hotel. One night I came back and could not get into my room since it was locked inside. They have to call the maintenance and fixed it...not sure what happened...but finally I got in after waiting. This is an old hotel with sctraches on their hardwood floor and poor shower drainage. Did not enjoy..stay away.

Decent hotel and friendly staff

Hotel centrally located. Concierge was very friendly and welcoming. Room was decent however shower was faulty and it took them almost an entire day just to send someone to fix it. Breakfast was mediocre.

Really well meaning and hard working staff

The staff is amazing. Very accommodating and incredibly hard working. Kudos to them. The hotel food is ok for a 3 Star hotel but overall it is not edible. The mini bar is a bit of a mislead. You get two snacks on the first day and then they are forgotten after that. Overall it’s a nice place and I hate to give it a bad review because the staff is really nice but it’s definately not one of the nicest hotels in Surabaya. Expect things to be on a very slow pace.

The Stay In Indonesia Surabaya.

Yes. The stay in Quest Hotel in Indonesia Surabaya is a very good one. The room althought is a bit small and the water level for the shower head in the bath room a bit small, overall is still a good stay. The location of this Hotel is very good as the bigger shopping mall is juz 10 to 15 mintues away. If you like to drink, there is a pub nearby call Take Five is good for drinking. There is Live Band inside the Pub and it open till about 0200 hours at their local timing. The most important thing is the drink is cheap.

Nice staff and good location. Actually, it's a very enjoyable experience to stay in the hotel.

Good Hotel

Pool was lovely and happy hour Any time!! Close to everything but download Grab app so easy to get around and cheap

Quest a great adventure

excellent hotel. great breakfast spread and amenities in room.

Good value for money

Very pleasant and friendly staff. My room had a stuffy smell. The lobby and restaurant was full of mosquitoes. Despite all that, I had a good stay.

Value for Money

Very Good. Exceeded expectation Front desk staff is polite and efficient Rooms are clean and proper Too bad I only stay for 1 night. Will come back if I visit Surabaya again

Great staffs service

Friendly courteous staffs all around. Check in and check out were fast. Room comfortable. The bed and pillows were fantastic...had a tough time to get out of bed every morning. Breakfast buffet good spread. Location not really in the happening area but good enough. Free WIFI was fast. Will stay here again.

Loved Quest

The staff was so lovely and the location was great!

Reasonable Hotel Experience

First day, 8 Sep 2016 @ ~2.30pm: Staff is hospitable. Good is clean. Special thanks to Paul, who has facilitate my stay in Surabaya, indonesia by interpreting my English to Bahada Indonesia to my cab driver for some visits to the Cutlery tour & Bromo Mountain. First and Second day, I have to change my room key by going up & down to enter my hotel room. Third day, Thank God. Coming back, about to check with Front desk for a new card. I was told no need, your card still can be used. Overall rating: 7/10. Experience: Pleasant

It was great but the room isnt that soundproof. Can hear people talking and walking from outside.

3.5

This is my second review and I feel the same; solid 3.5 stars!

Good hotel

The hotel was mistakenly put mein twin bed deluxe room, as it wasn't my desire room with should be double bed, as the acknowledged their mistake, they upgraded my stay to executive ensuite room for free. I am happy for their services and their responsibilities. Look forward to staying with they again.

Nice hotel, good location

Nice & new hotel in good location (mid city). The room was small though!

was not impressed with the room condition, requested to change the room. The second room was better, but still not as I expected a hotel by Aston would be. Breakfast was ok. The hotel is only 2 years old, but the building maintenance should be done more regularly, especially due the full AC room. Staffs are friendly.

Efficient

Everything was pretty smooth. The neighborhood is pretty cool, with plenty of warungs extremely close by for your eating pleasure. One thing about our room was very.... curious. You had to step over the toilet to get into the shower, even though the bathroom was relatively spacious.

Comfortable stay

The room was comfortable, had a double bed with my father and it was still quite spacious. WiFi speed was decent for 2 users. In the shower water wasn't draining smoothly.

Very nice hotel

This is a great hotel. We stayed for 2 nights and we really enjoyed our stay. Room was very confortable, the gym and the pool are nice and clean, breakfast buffet was very good and offered a lot of selection and the service was just perfect. All the staff is happy and smily! I would go back any time. It was a very nice experience!

Favorite hotel on his class

Breakfast good, condition hotel more than eversge. Will be back later for next visit in Surabaya

Excellent hotel and service

The hotel was very clean and service is excellent. The breakfast menu had a wide range. We also enjoyed in house spa. It's a pleasant stay overall.

Nice , quite and peaceful place....

All the staff ur very friendly... Excellent service.. Good job... Thumb Up...

good little hotel

Did not expect much but was pleasantly suprised. Comfortable beds. Clean. Staff very friendly. Would stay again without hesitation. Breakfast ok. Illy coffee nice option.

8

Excelence

Nice new hotel

Nice new hotel. Breakfast buffet not much varieties but overall is fine.

Clean, comfortable as their tag

Great and Happy.... Thats what I feel when I was staying in this hotel. The Room is very neat and tidy. I sleep tight everything night because the pillow is very comfortable. Enjoy your stay :)

Das Bad war extrem feucht und hat gestunken. Es gab keine Seife um die Hände zu waschen, auch auf Nachfrage nicht. Die Bettlaken hatten Flecken.

早餐種類多樣

環境不錯！飯店的早餐也可以

印尼物有所值的酒店

床真的很舒服，地点也安静，出入都方便！

Estupenda relación precio calidad

Deskripsi kamar di hotels.com dan kenyataan berbeda. Di hotels.com, kamar ada bath up sedangkan kenyataannya dapat toilet shower saja.

Bagus

Bagus

朝食がいまいち以外は良い

住宿状况

安靜，就是餐厅有些小，附近道路有些堵！