Quality Suites Springdale West I-49

7.6

Very Good

722 Guest reviews

7.6

Very Good

722 Verified Reviews

Read all reviews

Cleanliness7.8/10

Service8.0/10

Comfort8.2/10

Condition7.4/10

location9.2/10

Neighborhood8.6/10

Quality9.0/10

Value8.0/10

Amenities6.6/10

Met my expectations

Met all my expectations. It was close to our sports venue and places to eat…and Walmart!

It was "ok" and the staff was very nice and helpful. It just feels like the place needs a good remodeling.

The first room we were placed in was already being occupied by a different guest. The lady at the front desk confirmed that another party was in fact booked for that room we were originally in. She offered to place us in a different room. Upon entry I could tell that the room was not clean. The bed was poorly made and the desk area was covered with strange residue of shorts as if it had not been cleaned in between guest. In the end, we did not feel comfortable enough to stay there and opted for a cleaner & nicer hotel despite the no refund policy which sucked. DO NOT WASTE YOUR MONEY!!!!

I liked the ease of location. We did not feel like the room was as clean as it could have been. There were hairs on our sheets and that made us question how clean ultimately the whole room was.

I booked a non smoke room and when it came time to check in and got the key and went to the room walked in and the room smelled like cigarettes and weed bought a spray sent and sprayed the room got rid of some of the smell but in the bathroom had a strong smell and never went away and there were some stains on the towels and top cover of bed.

very clean

In end they made it right, but the evening clerk assigned us 2 rooms that already had people in them. And before the night was over, 3 other families were assigned our room, which made us feel unsafe. When we checked out, i learned we were not even in the room that was actually originally assigned to us in the first place.

Was okay … easy access to main freeway and to where I needed to go.

NT

Great customer service from the Front Desk lady!

The front desk young lady Jessica service was extremely nice and she was very helpful.

Very dirty hotel room! We found mouse poop in the pull out couch along with trash and shot glasses under bed. The mattresses looked like they were stained with blood and possibly other fluids. We immediately checked out and asked for a refund. The clerk at the counter was nice and apologetic.

A clean hotel with a good check in experience. It was very adequate hotel

There was visible hair and dirt on the top wrap that felt like a disposable sheet. There were crumbs in the couch. There was mold in the window. So seems that housekeeping is an issue. The front desk staff were all very polite and accommodating.

Room was dirty and property was as well. Pool was closed.

Staff initially took an abnormally long time greeting us when we arrived (I had to tell several times before seeing someone) and gave us a room already occupied (we learned after trying our key card several times), hot tub advertised but out of order, clothes iron did not work, breakfast on Sunday was what little was leftover from Saturday (not pleasant) and pillows are half, instead of full- sized pillows. Definitely will not stay there next time.

Room bathroom smelled of strong cigarette smoke in the morning. Lobby bathroom could not be used because there was excrement all over. Pool was dirty, hot tub not working. Floors and elevator were dirty and sticky. Wish I could write a better review.

I love so much about this hotel! The staff are AMAZING! So friendly and helpful! The location is great. The breakfast is really good. The pool was nice. The only issues were the flickering lights in room 125. Other than that we loved our stay. This was our second time staying here and we will stay again.

I gave this review extra stars because the staff was so nice. The room was quaint, but half of the lights didn’t work. The toilet wouldn’t flush properly. The tub was stained and the drain was partially clogged. The floors were pretty dirty, especially behind bathroom door. The breakfast was pretty good. Good variety and good food. Staff was over the top friendly and accommodating. It was a good stay for the price for a quick overnight.

Confortable, clean, quiet, well equipped, helpful and friendly staff.

Absolutely awful. The hotel carpet thru out was disgusting. We stayed on the 2nd floor and right off the elevator was red stained carpet - the smell was awful! Then in our room, there were 2 stains in our bathtub that looked like throw-up. The beds were old, the light in the bathroom kept flickering like a strobe light. You couldn't even use the bathroom for more than a minute without it giving you a headache. I would never stay here again!

The staff was wonderful and the full reason behind my FIVE STAR review! I wish I had written everyone’s name down to give them a shoutout because they were all wonderful!!

This place is always clean good check in and it's quite love they have a inside swimming pool

Property needs updating

Staff were super nice. Housekeeping daily is not so common these days and much appreciated. They need to fix a tread on the stairs at the north end, and the 2nd floor icemaker. They should check on everything in the rooms being in working condition, and the hand-held shower mount was wonky. Also hot water at breakfast was not hot, but the nice lady offered to get me some from the back. If they could keep the coffee and tea service going past 9 and reopen the hot tub, this place would be my first choice to stay again in Springdale!

I needed a room last minute and many area hotels were unavailable, so I booked this one as it was nearby. When I checked in I realized I had an accessible room and it was a connecting room. Since all I needed was 2 beds to sleep in, I didn't complain to desk when I realized that the door was missing the striker plate on the doorframe as the door seemed to lock anyway. The room appeared clean as did the bed. The shower had considerable mildew in it. The AC was nowhere close to the temp it was set and did not keep room cool. Also the connecting room door seemed thin and did little to muffle the next room occupants discussion. If I wasn't so tired when I got there, I would have complained at the desk. As it was i left the next morning, so I wrote it off as a unpleasant experience and will not return.

Convenient

This hotel is super average. Not dirty, but not clean. Not old, but not fresh. Don't expect anything more. The front desk attendant was so sound asleep when we arrived (7pm) that I had to climb over the front desk and pound on it with my fist to wake him up. Verbal queries and the ringing phone did nothing to break his slumber. We all thought he might be dead. If you're passing through, Quality Suites will suffice for one night. Beyond that, pay a little more for a better spot.

The front desk guy was rude, he was playing some game on his phone and was in a hurry to get back to it. We checked in around 9 pm and there was food on the elevator floor that was still there the following morning at check out 9am. The breakfast lady was really nice and attentive. She made fresh biscuits for my kids.

The hotel was not terrible, but it also wasn't amazing. It was a decent stay with adequate accommodations. The lobby waiting area was a bit dirty (crumbs on the floor and seats). There was hardly ever anyone at the front desk, you had to wave them down from the back office. I had a good night's sleep both nights I was there so I can't complain. The price was a little high for what they offer but the area was safe, and the place was decently clean.

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People spray painting cars in the parking lot, hot tub didnt work, pool is small & very very warm

...

There was a couple in the parking lot parked next to my car. They spray painted their white Dodge Durango black, in the parking lot. Apparently the propertys maintenance man said he could do it. The pool was very, very warm & the hot tub didn't even work. Beds were comfortable.

Door was hard to open and shut

Not worth the money

The toilet did not always flush properly. The lock on the top of the door was not functional. The bed was not comfortable. Overall the place looked run down. I was on the second floor and there was not supposed to be any smoking but all I smelled was cigarettes.

Way Over priced

Hotel is old. Carpets sticky in the hallways. When 1st checked in my room was cool & appeared clean but in daylight the next morning was showing its age. Hot tub closed with caution tape & no way would I let any kids in that pool. Staff was pleasant - breakfast descent just very disappointed for the $$$ will not go back!

We had to leave the property last minute as we found bed bugs in our rooms. We had 12 rooms and last minute had to look for other lodging as this hotel was absolutely not habitable unless you wanted to carry bed bugs home with y ou. Do not stay here

Needs updated and cleanliness was not consistent. The amount of money I paid did not match the quality I would expect.

Honest Staff

Clean hotel

Great time

Joan the breakfast attendant was the most amazing person! Very helpful! Kind! Loving!

Didn’t like anything. The toilet would not flush. Asked for a plumber, never got a plumber. We cut our trip short and left a day early. Will not stay at another quality inn.

Parking lot was almost non existent with the other hotel so close. Everything else was good.

I booked this hotel for my daughter and in the middle of the night when she pulled her sheets back she discovered bed bugs. She would have left but is young and was traveling alone so she didn’t know what to do. The front desk gave her a new room but she slept on the floor because she was too worried about getting into bed again. When she asked the front desk if she could use a washing machine to ensure she wasn’t leaving with any bed bugs, they said it was broken (is that why they have bed bugs? They aren’t able to wash things? Yikes!) When asked if she could have a refund she was told “no” since we booked with a 3rd party. I’m very disappointed with this experience, but probably wouldn’t have written this review if they’d tried to even make this right by letting her wash her things and refunding us.

Dirty towels, carpet and bathroom

Do not recommend.

There was a funky Oder as soon as soon we walked in, Like an old and musty smell. There were electrical outlets with no cover plates. Lights in the bathroom didn’t work. Broken towel racks. Holes in the sheets. Walls are very thin. It was okay for a one night stay. Just somewhere to lay our heads down. Would not recommend for an extended stay.

It’s really good

The young man at check in was very kind, and helpful.

Couples Get Away trip!

Good location, very clean, comfortable beds and hotel staff was very friendly and courteous! Would stay again.

great

I had an early afternoon appointment for scans that I had to be NPO for. The day manager allowed me a late check out. This was my second time to stay here. First was 2021 before surgery.

It's quiet, clean and enjoy the swimming pool. Also good breakfast options nice clean rooms comfortable beds I recommend this motel/ hotel to anyone that may be traveling around this area and needs a place to stay over night

Disappointed!

This place was for a reward night for an office party, and boy I wasted my rewards! Management did nothing about the water people were leaving in and out of the elevators, even after we complained about it being a slipping hazard. There was empty fast food containers in the elevator. The room was not up to par. There was so much ice out front, it was a hazard! And nothing was being done about it. As a business, especially a hotel, they would have been putting salt out. It was so bad someone slid into a post out front. It was a waste of our rewards!

The hotel was average and I’m not saying that in a negative way. I would stay again. Nothing bad, just average. Front desk was great and we did need to switch rooms due to a smoke smell, he didn’t hesitate and got us a new room. Not bad at all for the price.

Front Desk Guy should wear a cape! Saved the day.

There was a snafu with the booking and the front desk clerk was more helpful than the booking agent. The room was clean and served its purpose for a fair price.

I need to cancel that reservation that was made it said January 17 thru 19 .I made the reservation from January 19 thru the 21

Overall day was pretty good. It was for my birthday we stayed two nights. The pull out bed from the couch was super uncomfortable, and the regular bed was all right. It wasn’t as bad as the pullout, but it was still uncomfortable and like the elevator area was kinda dirty we had found cigarette butts in the elevator.

Staffing guy said 2 hrs check-in but on the app says 1 hr check-in so i have to another hr. That's what i dislike about it. Other than that my stay in was good.

Not a grinch.

The service guy was very nice. Which is the only reason i went ahead and stayed. Plus i had already paid. Going to either ask for refund or something after the holiday is over. I am.not sure how this hotel has a 8/10 in cleanness.

Staff were kind and friendly, breakfast was fabulous, parking for our RV was easy and accessible. Great stay! Definitely our go-to in NWA

Room was large and clean and very quiet. Bed was comfortable. Very good breakfast. Would stay again

Old and needs a deep cleaning.

The property was clean the breakfast was good the staff was friendly.

The staffs are very kind

Exercise room too small

Comfortable

Very clean. Easy check in. Will stay again

An ok place for a quick overnight stay nothing mor

Was really wanting to use the hot tub. After arrival realized there was caution tape around the hot tub. So not in use. Room air conditioner didn’t work very well. Room was not cold.

Bad

This place is way past its prime, but you get what you pay for. Floors were dirty, everything looked worn out or damaged. There was a big group crackheads crammed in a room, throwing a loud party at night, could hear them outside and smell weed and cigarettes in the hallways outside their room, and nobody in management seemed to care. Don’t recommend unless you just need a cheap place to crash and don’t care about cleanliness

Won’t be coming back

The guy at the front desk had zero customer service skills, never greeted us, and watched tv the whole time. Our toilet wouldn’t flush. It had floss holding the chain on, and our bathroom flooded. Also, housekeeping just walked in while my husband and I laid in bed. Super awful experience

Overpriced for what we got. The toilet seat was broken and we almost fell to the floor, on top of the cabinet drawers had not been cleaned in who knows how long. Sticky soda or something spilled on it with a old key car that wasn’t from when we rented the room. The dresser drawer was broke and wouldn’t close causing a hazard. When all these things were mentioned to the front desk staff we were told they would get ahold of the manager and let them know and we would bd receiving a discount for our stay because all those things were unacceptable. We never received a refund or a phone call or anything. We will NEVER go back and NEVER refer here either. Gross and classless.

TV would not work and told me to call Guest Services but phone was also not working. They did come up and get the TV working. Next morning the shower was a hand held that came to my chest. Made it virtually impossible to do a good job washing my hair so I just wet it down.

Never seen such a filthy property! A broom and vacuum are greatly needed. Yuck!

It was pretty standard but acceptable

The staff was very kind and professional, the room and bed were very comfortable, and really enjoyed their breakfast. The hottub and pool were definitely bonus perks.

Property isn't in the best of shape.

Nice and Good location

Would be nice to have full size pillows.

It was an okay motel. Our assigned room was right next to elevator. Nothing great about the place, just a place to rest.

Everything was excellent. The only issue was the room only had one trash receptacle in the bathroom there was not a trash can in the room itself.

Came in without a reservation. Staff was friendly efficient and accommodating.

Do your self a favor if you love the smell of raw sewage constantly being tried to buy things from people working there. And none existing services, loud music being played all throughout the night -and random people trying to get into your room and half working ac this is the hotel for you. But if you want to have a clean experience FIND A DIFFERENT HOTEL Avoid this place.

Good value, good location

This is an older facility, but it was quiet and comfortable. The breakfast was decent, and some of the staff quite helpful. The negative for us was the cracked tiles and fixtures. You need to get the room cleaned early or not at all. We were on vacation and didn't really want our room cleaned at 8:00 a.m.!

Terrible cleaning crew

The room was good. The swimming pool was good but the jacuzzi was not working. We booked the hotel for an indoor pool and jacuzzi. Our worst experience was cleaning crew. Check-out is at 11pm but the cleaning lady kept knocking door since 9am. And she was getting angry for not opening the door and kept knocking every 15 minutes. Kids were tired after playing games and so it was very annoying.

Great staff, comfortable accommodations, conveniently located.

Just off I-49 just ok for the $. TV hard to turn on, no vent in bath-turned bath into sauna after 1 shower. Offered room accross has but fan didnt work either. Trash under desk and behind TV cabinet. Mattress pad ill fitting, kept coming off. Drains around pool not working, hot tub dirty & crime taped off. Came back from rodeo Saturday to find Police in front and in lobby.

The night staff wasn’t great. No towels in the pool area. No blanket for the pull out bed (they knew we needed it). I’ve spent a lot less and had way better experiences.

Good value

Great location

Great place

The front desk person was excellent got there three hours early and he worked in. I got a room at the time I got there. The staff was very nice.

Place was dirty. Found a dirty sheet in the pull out and elevator floor was sticky.

NOT WELL RUN

All the info online and in the communications from Hotels.com shows check in at 1pm. The earlier check in was why i choose this hotel over others in the area. When i arrived just after 1pm the front desk told me check in was at 2pm. He said they were well aware of the errors online but i should have called the hotel to book and comfirm. After arguing with them for a few minutes i sent Hotels.com a message about not being able to check in. The online agent said he would be calling the hotel and i relayed that message to the desk attendant. The phone started to ring at the hotel but they did not answer the call but all of a sudden i could check in. When i got to the room it was like a sweatbox because the air condtioner was unplugged. I plugged it in turned it on and went to my appointments. When i returned about 9pm the lobby floor in front of the elevator had been mopped but the floor was still so sticky it pulled my shoe off. The next morning the floor was mopped correctly but no one mopped the elevator which was still disgusting. Other issues is there were burn marks in the carpet, the hair drier did not work and the security exit door was broken so anyone could just walk in. Would not recommend

It was very clean. Even the breakfast area was very clean and good. It is literally in the middle of everywhere and I thought it would be noisy but we didn’t hear nothing from outside. This was a rather nice hotel. I was very impressed will definitely come and stay again.

Room service arrives early just to “exchange” dirty towels for clean towels…not to clean the room. Front desk representative are usually nowhere to be found. Long wait for checking in, when there was no one in line. Bedding is worn and torn. The rooms didn’t even have Kleenex available.

Clean and Friendly

It was an older place but the service was good, it was clean and the price was right.

Good location and room for us all. Hotel needs a renovation! Who’s ever heard of a square pillow that barely fits under your head. Workout equipment had several issues. Only two options and the bike is broken and buttons on the treadmill are not functional. Treadmill was also not accurately giving me the speed.

1) Fridge was unplugged and thawed 2) bathroom was not clean 3) given handicapped room without requesting one. 4) staff never cleaned our room. Too pricey not to have a nice stay. I don’t expect a great stay but a nice one. Seemed run down. Would put it with a Motel 6 vibe. The staff during breakfast was super kind.

This hotel was clean and comfortable. Staff was friendly and helpful. Enjoyed our stay.

Overall Good

Very helpful and friendly staff and clean rooms, but each of three rooms we were given had maintenance repair issues that needed to be fixed (toilet wouldn't flush properly, door wouldn't lock, air conditioner/heater wouldn't work).

Great for the price

Did not sleep well because of the noise from air conditioning

Great