The villa is amazing, the on-duty manager is awesome to resolve our room issues to ensure that we have great experience.

Nice pool and access to the pool from the room was great. Bed was very uncomfortable.

Comfy stay

Overall stay was good, but the buffet it was not very good, it should be improved.

Nice, But Needs Repairs

Booked two nights in one of the private pool villas. The front desk staff were very welcoming and friendly on check-in, though English is limited. The room was mostly clean, though there were some cigarette butts left next to the pool. The property is beautiful, but the only real issues lies in the condition of the property and rooms. Things are weathered and broken, with some features in the room (like the sound system, sliding wooden doors and jets in the bath tub) are no longer working. The place is still nice but has seen better days. The water in the room didn't get very hot in the shower or sink. Overall, it's a pretty good value for a private pool but the facilities could use some updating and repairs.

One reception staff was tried and unfriendly, the other one tried to help and still didn't get the correct checking in for me. there is no refrigerator that cool things down, you can only request ice manually. no ocean view gym closes at 10 while said 24 hours, only one treadmill.

Good location but not directly access to beach. Pool is nice but not heated, no jacuzzi. We planed to have kids in pool while we enjoy jacuzzi, can’t do any of those. Breakfast is good with Chinese and Western style. Also kids under 12 breakfast for free. Nobody can’t beat this! People are friendly and responsive, good service.

Avoid if possible its not worth the value.

Service level is bad. Facilities are poorly maintained. Day time can watch internet TV, evening time said internet TV is not available. Breakfast choices are the same everyday.

Very old and poorly maintained

The villa we stayed in is very old and poorly maintained. Bad smell in the living room. The doors and phone are broken. The walls and ceilings are dark. Feels like a 3 star hotel.

A little bit disappointment

We stayed in this hotel for 5 days. It was our plan to do a lot of workout in its fitness centre and swimming. To our disappointment, the air conditioners in the fitness centre were only switched on between 11 am to 3 pm. Even when the air con were on, the room was still very warm. It is unbearable. I felt like running under the sun. The breakfast buffet was also a disappointment as not many choices of food. As a five star hotel of an international brand, I would expect more. Be that as it may, we enjoyed the room with pool access a lot. We were first given a room accessible to the slop in the middle of the swimimming pool. We asked to change the room of a better location and the staff were very nice and changed the room for us. The environment of the hotel is very tranquil.

Hotel is good and staffs are friendly

VERY OLD HOTEL, not maintained for 8 years

This hotel is only 8 years old but have never been maintained. It is in very poor conditions. slide of swimming pool is for example closed for years, but still on the picture. really out of the standard we can expect for a Pullman. We then stay at the other Pullman in Sanya, othe one is 100 times better. only good thing is that personal is very friendly, but they all know that this hotel is bad avoid this hotel,

Perfect for a quiet rest. Rooms were clean

Villa villa

Been here 5 years ago. Hotel was brand new back then. Now aged and maintainece didn't keep up. Used to be tier one, now tier two. However, hotel management and staff service is still very good and nice. Need improvement on the shuttle service waiting time though.

Far away from beach, old

Hotel pool no light Fitness centre no air conditioning No sauna No shuttle bus to city and air port Overall it is hardly 5 star Max 3 No entertainment facility Buffet breakfast no fresh fruit Elevator wet floor I nearly fall

Reserved room type is NOT available

I've booked "Luxury Villa (368 square m)" via Expedia.com.hk, but hotel staff told us that this room type is not available and my booking is Thai Family Pool Villa (270 square m). They said they have upgrade our room to "Majestic Villa (270 square m)" but actually it is downgrade from 368 to 270.

The room was OK, with this price I have no complaint about it. The service of the hotel staff is not up to 5-stars standard except the bell / valet was quite helpful. The buffet at the restaurant was not too bad on the taste but the presentation made them do not look so tasty.

excellent stay

Excellent services, quality of the room was out of my mind!

Awesome trip

The hotel is easy to be located. It locates among all the luxury hotel brands, in which Pullman is the most price worthy I think. I stayed in villa room with private pool, it's awesome to have a swim in a private pool every morning when u woke up! It's absolutely relaxing and not to forget to mention about the jacuzzi!

Family trip

Nice Villa, but not close to beach. Many ants near the pool.

Sanya Pullman

the hotel private beach is too small.

Facilities: Home away from home; Value: Bargain; Service: Professional; Cleanliness: Pristine;

Wrong information for in the reservation

Your company wrongly sent my name to the hotel for the reservation. As a result, the hotel did not let me check in and request me to communicate with you to verify the transaction. It made me so angry because i dont think it's my fault and responsibility to do so. The hotel then contacted with you and checked with the reservation, and requested you to send them a revised reservation form to the hotel, but it spent me more than half an hour for the check-in process.

Nice situation

Enjoyed our stay , there 5 years ago, rooms looking tired but would poss stay again

nice hotel will come back again

I liked the hotel very much nice location Nice naborhod And nice service But the are some things they could do to improve My villa wasn't been maintenanced So the jets and the filters wasn't working and had to be cleaned by hand every day There were some drwings on the wall from a brevous gest that wasnt fixed Also and most importantly They tried to charge me with more taxes cuase they said that I only paid for one person until I showed them the booking that said 2 adult's Put over all I will come pack to it for sure And also forgot to mention wonderful room service

Top-shelf service

The staff are friendly and helpful, our room is lovely, and the whole experience is enjoyable!

Hotel facilities were lacking and the so-called private beach was not impressive, with no activities available when we wanted to book.

Pullman Sanya - unlike any other resort in sanya!

Wonderful service. Numerous employees had great English. The rooms were so different from any other hotel. This is your best choice for Yalong Bay.

Not the best place for families

I was disappointed with the Pullman hotel. The pool was not the best for children - sure it had a slide and a very small lazy river but there weren't lounge chairs around the pool. As a parent I would like to be able to see my kids swimming so that I know they are ok. At the Pullman I couldn't do that. Not only did they not have lounge chairs near the pool but there were only a total of 12 lounge chairs. Plus you couldn't order food by the pool. To me that is not being family friendly. We did however have good service, the room was very clean and the buffet was very nice. We also ate at the American Steak House which I would not recommend. We waited a very long time for over priced food that was very fatty. I had to actually go back to the room and order room service for my kids. The buffet was much better. Unfortunately as I whole I would not recommend this hotel for families.

Don't come here ! Everything is old and broken, I stayed in a Majestic Pool Villa which is the most expensive room type. The shower drainage is stuck and bad smell always present, there is not even a closet for hanging clothes and everything looks old and broken

Very great hotel, convenient to beach area and shopping center, quiet and good for sleep and a quiet moment. villa design are beyond my expectations.

Nice Villas but old instalations.

+ The villa pool was very big and perfect temperature. + good room service - can not use jacuzzi because pipelines was full of trash and insects. - breakfast was very regular. Not the standard that Pullman should have.

非常喜歡，別墅舒適，員工有禮貌，非常值得推薦入住。酒店還特意為我女兒準備了一個生日驚喜，感謝每一位員工的辛勞付出。

泳池旁的小店負責銷售的員工很糟糕

服務員工都很好 , 很細心, 有耐性, 很有禮貌, 酒店設備還好, 性價比高, 明年會再來. 唯一是泳池旁的小店銷售的員工很糟糕, 小店內地面有水不竟然管, 我同行的80歲家人差點滑倒(其實誰人滑倒也不好), 之後我請她清理, 她竟然說地不是她弄濕的, 不肯處理. 最後我堅持要她清理, 並跟跟她吵架, 吵了15分鐘她才非常不願意地清理, 非常影響度假心情.

這次入住泰國別墅，員工服務態度非常好，只是設施和房間內有點舊。但性價比高，值得一住。還要點名給贊員工小波，因為這次去三亞剛剛有颱風，小波貼心為我提供及更改了多次行程，真的謝謝你的耐心。

入住时前台服务很冷漠不耐烦，酒店不靠海，算是亚龙湾区域二流酒店。

很乾淨 沒有蚊 餐廳價錢不算貴 味道還可以 地方很大 泳池整潔 雪糕很好吃 很容易找的士 員工親親切

入住體驗總的來説還可以，雖然房間內部有些部份老舊但不影響入住心情，泳池乾淨

酒店环境好靚

房間可以直達泳池很讚，King size 床非常舒服，房內裝修有點舊。 退房時信用卡按金，未能即時取消，有點不對勁，行程完結後，到現在仍未取消到。 酒店餐廳食物不錯。

staffs are friendly and helpful, the golf car arrived to our villa immediately after I requested. Breakfast was good that have enough types of food in western and Chinese.

풀억세스룸 사용

1층 풀억세스룸 사용. 룸이 낡긴했으나 깨끗한편이었고 풀에 사람이 별로 없어서 전용으로 쓰는것 같은 느낌도 있어서 좋았습니다.

마제스틱풀빌라

일단.. 야롱베이라는 위치가 정말 시내접근성 떨어지고.. 주변에 별게 없습니다. 마제스틱풀빌라 사용해서 룸은 만족하구요~ 직원들 엄청 친절은 하나.. 영어는 정말 못하네요.. 프론트에 영어하는 여직원 딱 1명 보았습니다.

服务只能说过的去

酒店别墅的设施略显陈旧，早餐种类不是很丰富，通勤的电瓶车要凑够人才走，需要客人等待。另外明显感觉通过第三方预定的待遇和其他客人待遇不一样。

私人泳池別墅價格很吸引

兩晚住入別墅有私人泳池， 員工服務很好。起初担心水池但原來每天都有專人清潔及檢查就放心了。 房內按摩池不錯。酒店對面有超市購物方便。早餐及晚餐的自助餐亦有水準。步行三十分鐘可到阿龍灣中心。唯一是行往沙灘不方便。整體很好會再回來住。

Great service

It would be a perfect place for family or couples to relax. The staffs are friendly and helpful. The private pool's condition is acceptable. There are staffs clearing the pool everyday. In total, I really recommend this hotel to you!

喜欢

泰国别墅，很舒适，让人愉悦

Nice hotel

nice and comfortable hotel, the staff very helpful

不太容易被打擾的飯店

私人空間感足夠的飯店， 員工態度和善, 適合較私密的聚會，聯誼，飯店會在房間做造型來送給住戶驚喜喔

服務超級棒的酒店

十分舒適

适合中转，离沙滩太远

因为不是一线酒店，到海边虽然有电瓶车拉倒某个路口，但是还要走很远