Phuong Trang Hotel Hanoi

8.2

Excellent

58 Guest reviews

8.2

Excellent

58 Verified Reviews

Read all reviews

Cleanliness8.2/10

Service9.2/10

Comfort8.6/10

Condition7.8/10

Neighborhood8.2/10

Amenities7.0/10

nice location

Location was great, the Old Quarter was just across the bridge. The room was clean and nice but the bathroom was not great,. There was urine on the toilet seat and cover and tiny little bugs everywhere, but these issues were easily rectified. For the price this was absolutely a steal, the owner was so kind and the service was top notch.

The staff were very lovely, we used google translate to communicate with them the entire time. Yes, the hotel is located by the bridge but you have to get a taxi or grab every time you want to go into the old quarter/city centre as there is no feasible way to walk across. The room itself was technically clean, but it smelt very strongly of mould which made us feel quite sick and was definitely off putting. If you want to stay in Hà Nội I would recommend staying in the Old Quarter or surrounding as you’ll pay around the same price (if not cheaper) for a room and be able to save the money on transport. I don’t think this hotel is worth it.

Terrible. The worst place that I have ever stayed in.

Reception staff spent the entire time screaming and shouting. Which echoed through the entire hotel. They also spoke for long periods on the mobile phones using speaker phone, again the noise carried throughout the hotel. My advice: stay somewhere else.

Awesome stay experience, 5/5!

Good Motel

No refrigerator. Shower not always HOT. You get what you pay for :)

The staff was friendly and very helpful even though they had no English ability but luckily they were very good at using Google translate. The hotel is an excellent value.

The workers are extremely nice! only 8-10 min drive to everything.

Conditions

It is a good hotel

Location is quiet and away from city centre. Do note that the bridge has no pedestrian path for walking. Staff speak english and are very helpful. Air conditioning needs some servicing though, met lots of issues during our two nights stay. Sound proofing is bad but no issues because we wore ear plugs to sleep. Room is very clean.

Amazing Staff, BUT Moldy Rooms

I stayed here a few weeks ago and didn't have a positive experience, which was a bummer since the other reviews look good. Firstly, I want to say the staff are wonderful and kind! I would rate them 5 stars! My issue was with the room cleanliness. I booked the Standard Double Room, which was the mistake. It's an interior facing room with no proper ventilation, just a small window that opens up to an air shaft. When I checked in, the room felt damp and smelled moldy. The sheets had stains on them, and the pillows and duvet were still a bit wet. One pillow in particular was wet and smelled very moldy. The staff were quick to change the bedding, and I stayed for one night as the bed was quite comfortable. Unfortunately, I have an allergy to mold, and I was starting to feel sick. I noticed there was mold growing on the ceiling (pictured). I hoped the air con would help dry the room out, but they turn it off when you head out, so the room stayed damp during the day. Unrelated, my shower had a leak, and the bathroom floor was always wet. I raised my issues, and the staff offered to move my room. However, the alternatives still smelled a bit musty. They showed me a nicer room, which was OK, but they would require me to pay extra. I just decided to leave early without refund to go somewhere cleaner. Perhaps with a deep clean and proper ventilation, the hotel could be nice. If you stay here, I'd advise booking the balcony rooms

The staff tried to overcharged me to pay fir a dirty towers that I never get charged from other hotels.I am happy to pay.After that she said she mixed up and asked me to pay double price with the rubbish towers.I feel unsafe at the hotel and next day,I left the hotel even I booked 4 nights.I stayed two nights and feel terrible about the receptionist girl.I strongly suggest visitors should not come there,non professional way and tourists get trapped.Breakfast no fruits nothing just egg and cool bread no tissue..very awful.

Very pleasant staff who are hospitable and can speak in English.

Great stay!

We had a great stay in Phuong Trang Hotel! We stayed for one week and the staff were amazing (thank you Nu)!! Everyone was so nice and helpful with anything we needed during our stay. It is a close ride to the center of the town and there is a supermarket walking distance away. The only thing we had a small issue with is that the bed was a bit too hard, but that wouldn’t be an issue for shorter stays! Highly recommend this hotel, really worth it for the price!

Hotel staff was very helpful and friendly. They advised us the cheapest way to get ti there from the airport and assisted us in our trip

Very nice and clean little Hotel

Very friendly staff, clean rooms, very comfortable bed, free motorbike parking,

Hotel staff was very helpful and extremely friendly. The rooms are big. Bathroom was good size as well. Just outside the center of the city. Short and cheap taxi or grab will get you to the old quarters in minutes. I would recommend this hotel to anyone traveling to Ha Noi.

Very friendly and helpful staff Clean rooms Small but with all comforts for the price

A very good and economical hotel on the other side of the river. The hotel staff were very kind and helpful. My room was clean and the TV, air con, and shower worked well. I enjoyed staying here.

The perfect place for short and long stay

The house keeping was so good, they even returned me the pen I forgot in the room, rooms perfectly kept clean everyday, the receptionist was so helpful in finding cheap cabs for travel, thy even heated food late in the night Cleanliness at it's best and wonderfully awesome staff

Servicio estupendo, habitación insalubre.

El servicio muy bueno, tratando de ayudarnos y satisfacer todas nuestras necesidades. Lastima que la habitación no estuviese a la altura ni de ser habitable literalmente, un sótano sin ventanas, frio y con humedad.

가성비 좋은 호텔

엘리베이터를 제외하고는 좋은 숙소임.

가성비 좋은 호텔

엘리베이터가 없는게 아쉬울뿐 호스트의 서비스가 너무 좋았습니다.

Staff is very nice and make sure your stay is comfortable. Unless you are a limited budget traveler, may not be a good place to stay… need a ride to go to downtown/tourist sights.

Do not recommend this place. I have been travelling to many countries and even stayed at hostels which had held better standard than this so called hotel. (Which the signs outside says motel, but this ad says hotel). The bed was hard, it says queensize but in reality two clapon beds pushed together. In order to get hot water for shower you have to press on a switch and wait 30 minutes, which is really weird and the first time im experience it on a hotel. The host was very pushy on booking tours through him even though i said no three times.

Sehr nette und hilfsbereite Gastgeber. Leider war das Zimmer nicht wirklich schallisoliert und hat etwas gemüffelt. Trotzdem für den Preis absolut in Ordnung :)

Air conditioner didn't turn on！ There were times when there was no hot water in the shower. I was led to a room in the basement. After staying one night, the room was kept clean. The night staff was very kind, even recommending massages.

Bra värde för pengarna

En överlag bra upplevelse! Hotellet var väl placerat med en inbjudande reception, de som jobbade där var otroligt trevliga! Rummet var av värdet för pengarna, hyftsat fräscht med lite mindre tveksamheter kring lukt. Det var även väldigt lyhört så man hörde allt som hände precis överallt i och runt byggnaden.

とても、いいホテルです。

とても、いいホテルです。滞在はゆっくり過ごせて満足でした。3泊しました。シャワーのお湯もしっかり出て、掃除もしてもらっております。なんかいい部屋にグレードアップもしてくれたりしました。本当に満足です。Winmartをわざわざ案内していただき、卵やラーメンなど格安で手に入りました。電子レンジや従業員の方のところの調理器具も使わせていただき、日本から持ってきた米を調理できました。水は無料で手に入りました。値段も格安でホテルズコムで予約しました。またハノイに来たらここに泊まります！！！ ノイバン国際空港から、無料のシャトルバスで国内線までいって、そこからバス乗り場にいき、17番バスにのると9000ドンで来れます。１時間くらいかかります。格安です。

Very friendly staff members -our room had no view

シャワーの水圧は弱いですが、それ以外はこの安さなら良コスパです。 お店のたくさんある旧市街から少し離れてますが、バイクで移動できます。 スタッフの方がとても親切にしてくれました。

Nơi ở sạch sẽ, nhan viên nhiệt tình, tóm lại khách sạn này la noi ở được

저렴한 가격의 괜찮은 호텔

저렴한 가격의 괜찮은 호텔

좋아요

좋았어요!! 직원들 영어도 잘하고 친절하고 또 가면 잘 생각 있어요

ราคาถูกคุ้มค่ากับเงินที่จ่ายไป พนักงานต้อนรับดีมาก ห้องพักอยู่ชั้นใต้ดิน สมกับราคาค่ะ

좋아요 강추

전반적으로 만족했어요, 다른 호스텔에 비해서 직원들이 영어도 잘하고 친절하게 잘 해줬어요! 깔끔하고 가성비 굿 조식도 맛있었어요

Loistava aamupala ja sänky

Hieman hankala sisäänkirjautuminen koska varaus ei löytynyt aluksi. Aivan mahtava aamupala jonka sai valita listalta juomavaihtoehtoineen ja syödä koska tahansa. Myös aamupalan sisältyminen varaukseen aiheutti hämmennystä. Kaiken kaikkiaan ok huone. Hyvä sänky! Vähän huonosti siivottu, mutta henkilökunnan palvelualttius kuittasi kaiken. Bussipysäkki lentokentälle n. 500 metrin päässä hotellilta.

どのスタッフさんも最高のホスピタリティで接してくれました。とても親切にしてくださいました。旧市街地まで出るのにタクシーを呼ばないといけないことが面倒でしたがタクシーを呼ぶのもホテルのスタッフさんが手伝ってくれたので助かりました。オススメのカフェなども親切にアドレスまで書いて教えてくれました。また、冷蔵庫が部屋になかったのでロビーの冷蔵庫を使わせてもらいました。ハノイに来る際には是非また利用したいです。

房间里味道有点大，离河内内排机场挺远的，

Bra opphold for prisen

Hyggelige og hjelpsomme ansatte. God frokost fra a la carte

接客最高でした！！！ シーツとタオルは少し生乾きの匂いがしましたがそれ以外はめっちゃよかったですよ！ありがとうございました！