Park Inn by Radisson Nairobi Westlands
8.8

Excellent

177 Guest reviews

8.8
Excellent
177 Verified Reviews
Read all reviews
Cleanliness9.2/10
Service8.8/10
Comfort8.6/10
Condition8.8/10
Neighborhood8.6/10
Amenities8.2/10

Waiyaki Way, Nairobi, Kenya. See map

Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
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Hotel Description

With a stay at Park Inn by Radisson Nairobi Westlands in Nairobi (Muthangari), you'll be within a 15-minute drive of United Nations Office at Nairobi and Nairobi National Park. This eco-certified hotel is 8.6 mi (13.8 km) from Thika Road Mall and 0.5 mi (0.8 km) from UNHCR Kenya. Make yourself at home in one of the 140 guestrooms featuring minibars and LED televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.

Hotel policies

No rollaway/extra beds available

No cribs (infant beds) available

Green Key (Foundation for Environmental Education)

Professional property host/manager

Pets not allowed

Service animals are allowed

Service animals are exempt from fees/restrictions

Check-in from: 12:00 PM
Check-in by: midnight
Minimum check-in age: 18
Check-out by: 11:00 AM

Cleaning and safety practices

  • Property follows a brand or regulatory agency's sanitization guidelines Safety Protocol (Radisson)
  • Contactless check-out is available

Important information

You need to know
  • Up to 12 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-out is available.
Special Instructions
Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
  • This property accepts credit cards and debit cards; cash is not accepted
  • Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
  • This property affirms that it follows the cleaning and disinfection practices of Safety Protocol (Radisson)
Minimal age
18
Optional fees
  • Fee for buffet breakfast: approximately USD 25 per person
  • Airport shuttle fee: USD 35 per person (one way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

English

French

Amenities

Most Popular

Free WiFi

Parking available

Dining services

Concierge

Laundry

Gym

Entertainment

Smoking areas

Business facilities

Banquet facilities

Accessible facilities

Other

Elevator

Concierge services

Barbecue grill(s)

Breakfast available (surcharge)

Laundry facilities

Garden

Safe-deposit box at front desk

Free newspapers in lobby

24-hour front desk

Business center

Meeting rooms

Designated smoking areas

Wheelchair accessible path of travel

Wheelchair accessible parking

Number of restaurants - 1

Number of outdoor pools - 1

Free self parking

Rooftop terrace

Number of bars/lounges - 2

Number of poolside bars - 1

Number of coffee shops/cafes - 1

Terrace

Evening entertainment

Banquet hall

Vending machine

Wheelchair accessible (may have limitations)

Wheelchair-accessible public washroom

Wheelchair-accessible concierge desk

Wheelchair-accessible van parking

Valet for wheelchair-equipped vehicle

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Wheelchair-accessible fitness center

Wheelchair-accessible meeting spaces/business center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible lounge

Wheelchairs available on site

Bicycle parking available

Hotel reviews

8.8
Excellent177 Verified Reviews
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Cleanliness9.2/10
Service8.8/10
Comfort8.6/10
Condition8.8/10
Neighborhood8.6/10
Amenities8.2/10
10/10
Exceptional
Frederick, 17 Apr 2025
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This was a great place to stay. Easy access to everything. Will highly recommend

10/10
Exceptional
Farhaan, 15 Apr 2025
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Great location and excellent staff! The food at the restaurant was really good!

10/10
Exceptional
Farhaan, 14 Apr 2025
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Amazing location, friendly staff and great service

10/10
Exceptional
David, 10 Apr 2025
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Business Trip

Great staff, very helpful and polite

10/10
Exceptional
Sarah, 01 Apr 2025
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Great decor!

10/10
Exceptional
Jonathan, 31 Mar 2025
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Liked the pool although the water was quite chilly; gym was good; staff in restaurant excellent

10/10
Exceptional
Sundeep Singh, 18 Mar 2025
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Security is great, food is usually a 30 min wait. Gym and roof bar are superb. Cleaners are first class

10/10
Exceptional
Ralph, 15 Mar 2025
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Wonderful hotel to stay at. I give you my recommendation and it’s safe.

10/10
Exceptional
Scott, 21 Feb 2025
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Excellent Service and Staff

Excellent hotel. We had a small issue with a restaurant experience and the staff went way out of their way to make it right - which they absolutely did. We are very grateful for service professionals such as these. Food was excellent, rooftop bar was fun, great gym, and incredibly friendly staff - from the security team at the front gate, to reception, to the housekeepers and waitstaff on the roof - thank you to them for all their amazing kindness! We will be back!

10/10
Exceptional
Scott, 20 Feb 2025
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Excellent staff, excellent price.

This is a great choice for backpackers and folks doing a brief stay over in Nairobi. I can’t stress enough how excellent the staff is and we really enjoyed the bar and restaurant. Again, excellent staff and really tasty food! The only issue for us was that there wasn’t air-conditioning and a rather weak fan but as long as you ask to stay on the side where the sun rises as opposed to where it sets, the rooms are nice and cool in the evening. For the price, this is an excellent option in Nairobi.

8/10
Excellent
Nana Yaa, 12 Feb 2025
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It was okay

10/10
Exceptional
Johnathan, 10 Feb 2025
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The staff was excellent - I highly recommend this property.

10/10
Exceptional
David, 28 Jan 2025
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Well located in Westlands Nairobi. Access to Seret Center 1st class Shopping mall.

10/10
Exceptional
Scott, 26 Jan 2025
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Fantastic stay. Lovely people. Very clean safe and enjoyable dining.

10/10
Exceptional
John, 02 Jan 2025
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Was told to remove ourselves from the breakfast dining area because we were wearing house coats (actually provided by the hotel) nevertheless regarded as "not proper"

6/10
Fair
ali, 12 Dec 2024
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Ok

10/10
Exceptional
Guy, 21 Nov 2024
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Friendly staff, great service

4/10
Poor
Verified traveler, 15 Nov 2024
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Bathroom was not clean, front desk staff not friendly,staff seem stressed,

10/10
Exceptional
Joseph, 02 Nov 2024
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I love the staff and the style of the place. I don’t like the mattress and pillow I could feel how cheap it is

4/10
Poor
Mariella, 18 Oct 2024
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It's below than the normal Rasisisson standard

10/10
Exceptional
Sierra, 15 Oct 2024
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Good value hotel with excellent amenities. Staff were incredibly helpful and attentive. Close to Serit centre and easy connection to the airport via expressway. Good insight restaurant and rooftop bar. Rooms a tiny bit dated but very clean and comfortable. Would for sure stay again when back in Nairobi.

8/10
Excellent
Nana Adjoa, 22 Sep 2024
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Good breakfast options which were tasty, ans a spacious room. Lighting in the room could be a better, but despite being close to a busy highway, rooms were nice and quiet. Room service menu could be improved - very limited options available.

10/10
Exceptional
Divich, 16 Sep 2024
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Clean, today , good locations near shopping centre , friendly staff , makes comfortable during our stay

8/10
Excellent
John, 14 Sep 2024
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Difficult to get around without taxi/car The surroundings are basic - the hotel is somewhat of an oasis within this context

10/10
Exceptional
Simon, 05 Sep 2024
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Good location and next to a mall with a Brazilian steakhouse.

8/10
Excellent
Tomer, 21 Aug 2024
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.

10/10
Exceptional
Nuro, 14 Jul 2024
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Best quiet and clean place. Employees are friendly.

10/10
Exceptional
Nuro, 12 Jul 2024
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Very clean hotel, and employees are friendly. It’s a quiet place.

8/10
Excellent
Devinder, 28 Jun 2024
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4 /5

Pros location Cons .. no lifts for upper floors also

10/10
Exceptional
Nuro, 23 Jun 2024
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I like this hotel it’s amazing the employees are friendly. The hotel is clean and beautiful!

6/10
Fair
Verified traveler, 12 Jun 2024
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Expensive but functional

Expensive for what is was. The pool was really small with only four sunloungers! The roof top bar lacked atmosphere or views. The staff were friendly though.

10/10
Exceptional
Sonja, 02 May 2024
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We had such a pleasurable experience at this hotel. The staff were amazing! They were accommodating and friendly. The food was good and so were the drinks. It was also a very clean hotel. We received room service multiples times and they were fast and efficient. I would highly recommend this hotel if you are staying in Kenya. They are also very central to nice restaurants, shopping and the safari.

10/10
Exceptional
Stacy, 13 Apr 2024
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Great

Staff was very helpful. Rooms were clean and comfortable.

8/10
Excellent
Italo, 17 Mar 2024
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Location is great but you have to cross a dangerous street to have access most services in the other side of the road in Westlands. Food preparation times were too long, and the gym was poorly equipped, so I had to pay for a gym outside. WiFi is weak in different parts of the hotel. The rest is all fine (though not excellent)

6/10
Fair
Monica, 10 Mar 2024
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Comfortable hotel located near shopping. Safe area. Nice staff in restaurant and breakfast area. Did not have hot water my first few days until i complained downstairs. After that it was fixed. Food in restaurant is limited and over priced

10/10
Exceptional
Riquelmy, 29 Feb 2024
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Clean, spacious room. Large shower area. WiFi was solid, but could use some improvement. Staff was very friendly. Nina, who is a part housekeeping, was especially nice. Great security team. Many restaurants/bars just a short ride away. I would stay here again.

6/10
Fair
Verified traveler, 22 Feb 2024
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Not staying again.

The front desk never had money to exchange despite asking several times. There isn't any water for general consumption, you have to purchase any water you want to consume (also, all water is in glass, so wasteful). The breakfast is $25USD and not worth it. They did not help me with my bags to my room. The card did not work several times. The space is nice, the cleaning staff and restaurant workers are helpful, but the front desk staff did not listen to my needs several times.

10/10
Exceptional
Prasad, 31 Dec 2023
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Can’t go wrong with this

Good , clean and comfortable

10/10
Exceptional
Eric, 17 Dec 2023
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Very considerate staff

10/10
Exceptional
Gurmel, 03 Dec 2023
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Good location from airport and shopping malls. Security is good

8/10
Excellent
Jeffrey, 30 Nov 2023
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Good hotel, good value for the price if you are able to book enough in advance. Last minute prices were higher than what you’d expect from that price point. Rooftop bar is a nice touch, staff were friendly and helpful. Central as well to many fun things to do in Westlands. Would stay here again.

10/10
Exceptional
Gerhard, 22 Nov 2023
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Brilliant to say the least

Staff is extremely helpfull, nothing asked was too much trouble. Rooms are modern and clean, and the have a beautiful rooftop bar

10/10
Exceptional
seth, 21 Oct 2023
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When I walked into the hotel, I noticed how friendly the staff was. Check-in went so smoothly, and I was up in no time. The room was clean, and everything was in its place. Best experience ever!!

10/10
Exceptional
RAUL, 04 May 2023
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Clean, safe and centric. Food should have more variety. Not to many choices on food. Always the same.

10/10
Exceptional
Hassan, 12 Mar 2023
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Great clean property with all amenities. Currently, the access road is damaged and the access to the hotel is slightly difficult.

4/10
Poor
martha, 01 Mar 2023
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Wi fi didn’t work for me. They didn’t want to fix it. Restaurant service takes a long time. Front desk doesn’t communicate clearly the benefits. No one to help with bags from outside, no bell man. Overall service not expected from Radisson grand

4/10
Poor
Russell, 20 Feb 2023
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Avoid avoid avoid

The hotel is clean and aesthetically pleasing, everything else was pretty terrible. The service was horrendous every step of the way. Booked meeting rooms and had to keep following up every few days to get them to respond to my email, and wood have to start from scratch because they couldn’t remember the details. Room service took hours because they lost my order, sent out laundry to be washed and it was a debacle getting it returned. The location is good but a little sketchy with the new freeway right outside making the area iffy. So many disappointing things about this hotel, I truly am baffled at how much the staff constantly messed up absolutely everything.

8/10
Excellent
Marcel, 12 Jan 2023
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Nice place

8/10
Excellent
Kimenyi, 26 Dec 2022
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Good and clean. No gym no swimming pool.

8/10
Excellent
anthony, 19 Dec 2022
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a lovely hotel, excellent decor improvements: 1) Proper double bed, the 2 singles stuck together was not good enough 2) Extractor fan in the bathrooms needed 3) Price the breakfast into the room

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