Poor
409 Guest reviews
100 Valley Hi Dr, San Antonio, United States of America. See map
216 sq feet
1 King Bed
20 m2 / 216 ft2
Breakfast Included
Breakfast Included
Free WiFi
Free Parking
Pay with Credit card
Pay with Crypto
Free cancellation until 01 August 2025 18:00 (GMT-05:00).
19% Off today
Price per night, 1 room
216 sq feet
2 Queen Beds
20 m2 / 216 ft2
Breakfast Included
Breakfast Included
Free WiFi
Free Parking
Pay with Credit card
Pay with Crypto
Free cancellation until 01 August 2025 18:00 (GMT-05:00).
19% Off today
Price per night, 1 room
With a stay at OYO Hotel San Antonio Lackland Air Force Base West in San Antonio, you'll be 0.1 mi (0.1 km) from Joint Base San Antonio and 12.8 mi (20.6 km) from River Walk. This motel is 13.5 mi (21.7 km) from Alamo. Make yourself at home in one of the 62 air-conditioned rooms featuring refrigerators and microwaves. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and irons/ironing boards. Featured amenities include a 24-hour front desk, luggage storage, and a safe deposit box at the front desk. Free self parking is available onsite.
No rollaway/extra beds available
No cribs (infant beds) available
No elevators
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
We have included all charges provided to us by the property.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spanish
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
ATM/banking
Gift shops or newsstand
Free breakfast
Safe-deposit box at front desk
24-hour front desk
Number of outdoor pools - 1
Free self parking
Vending machine
Wheelchair accessible – no
Property owner brother Gary is rude and disrespectful. Called me a lier and tried to throw me out due to me having a service dog. Asked for papers which are against the law. He needs to learn the law due to service dogs.
This is the nastiest and unsafe place I have ever encountered. It was full of roaches, holes all over the walls, the ceiling was falling down.
It was clean, just old. Fine for our needs. Just to sleep. Beds comfortable and clean.
The whole structure was falling down and the pool was not open
Never again
This whole property needs to be torn down and rebuilt. The pictures posted online has to be from another property. Again demolish and rebuild bc it's that terrible there.
I love that there's a HEB right next door along with other fast food places.
AWESOME
This place need to be demolished, and reconstructed as new floors and ceilings almost falling off city inspector needs to heck this place out,sticky linen on bed and sofa ,toilet not working ,unlevel flooring.
The staff was extremely courteous, but the place is ran down and its surrounding area is also ran down... But if you want a close place to lay your head down for your Childs graduation from the airforce this place is walking distance from the base...OTHERWISE, its a roach motel.
Bugs in the room
Too much dirty
The room was horrible, ceiling tiles seemed ready to fall off, restroom floor was coming up, the bathtub was patched up, towels did not look clean. Tv service was bad and cable for tv was coming out from a lifted ceiling tile.
Good Low Cost Motel by the Military Base
My son was graduating at the military base and this motel was perfect for my needs. The base entrance is only a hundred feet or so from the motel. There's food an stores walking distance from the motel. The room definitely needs a remodel (to be expected at the price), but is was clean and the beds are very comfortable. All the staff I interacted with was very friendly and attentive.
The motel is directly next to the Lackland AF gate. This place looks horrible. We book it online due to it closeness to the base. When you arrive won’t believe how run down this place is. Looks like the hotel on the tv show “FROM” save yourself time and money chose a better place to stay, listen to me now or believe me later 😟
Not worth the money....
The room is not as it appears in the photos... the parking lot is locked after hours preventiing you from entering and leaving the property...
Good eating and shopping areas!
Dont stay here
It sucked room was a mess had funky smell which I discovered was from the fridge
This is probably one of the worst properties I've ever stayed at in my entire life it is literally falling apart we got there the man that I spoke to told me that they would cancel my reservation but apparently that was a lie..
This hotel was exactly what we needed it for. A place to sleep, shower and rest. This is not a luxury hotel where you want to sit and hang for hours, its the most basic place. They are doing renovations so some of the hotel things are rough. Doors sticking, shower heads not connected. I communicated with the front office and everything was fixed asap. We did book a king room, and they didnt have any so when we checked in got into a double, they moved us quickly to a queen/double but be aware you need to communicate if something is wrong. Also tjere was a weird 50$ cash deposit due at check in.....not a deal breaker but weird.
The room was not mopped. Dead roaches laying in the corners. In the middle of the night live once where walking on the wall. The sheets on the bed looked clean, even the converter had stains on the underside. Pillows had stains too.
I chose this hotel because of how close it was to Lackland Air Force Base. The staff were great and they cleaned the room every day. The price was also perfect.
Inappropriate Reception
The room would be what one would expect; however, the location is at one if the gates leading into Lackland AFB which makes it very difficult making a lefthand turn back onto the road as everyone is stopped at the entrance onto the base. As for staff, they violated a rule regarding service animals as they demanded to see my dog’s certification. Additionally, the STILL charged me a $50 deposit for the dog and wanted cash. THEN upon check out, I was asked it I had smoked in the room before refunding my $50 and I do not smoke. It’s an older motel and extremely convenient if on has a son or daughter graduating basic training ceremonies or visiting military family members. It is also walking distance to HEB which has an excellent deli selection as well as anything else you may need. The room served it’s purpose; however, I won’t rebook.
Great
We liked the affordable rates and that it was close to everything we needed. We didn't like the noise from other people through the walls at night, lots of slamming doors, cursing and yelling. We didn't like that the place seems to be falling apart.. it just needs a little TLC. Cracks in the ceiling and walls, paint scrapped off doors and walls, overhead vent in bathroom falling down, big gap under front door that let heat in and cool air out. Just needs a bit more work.
The staff is very attentive. Eager to help with any questions I had. The housekeepers were amazing, such a down to earth family atmosphere filled with playful grace. I felt very comfortable right from the start. Fit right in. Tysm!
Definitely needs some work
Room was pretty bad got there and it was so hot we had to leave the room for 2 hours before it cooled down enough to be inside . Bathroom door was only on one hinge walls and floors were dirty . Double room but only had one set of towels
I would leave 0 stars if I could. The place is completely disgusting! The room smelt like urine as soon as we walked in. The shower didn’t work and AC wasn’t cool. As soon as we got there, we packed everything back up and booked at a different place. Best decision was not staying there.
This OYO is not modern nor kept up. The room was dirty, had broken furniture, and smelled moldy. We gave the employee back the card key, told them we would like to cancel, and found another hotel. Booked through Expedia. The hotel insists we stayed there and refuses to refund the money.
Comfortable and relatively clean. Did have to kill 2 bugs, but for the price, i was overall happy with it
good
Convenience to the Air Force Base
Conveniently located near a shopping center. The staff are friendly and helpful. To be frank, the facilities cannot hide their age. The door didn't open unless I pushed it with a lot of force, and at first I thought the lock was broken and wouldn't open. The floor was corrugated and the electrical outlet was burnt and misshapen. I didn't have any complaints because the cost of accommodation was cheap, but my wife was a little disappointed. Personally, I like that there are many friendly cats in the neighborhood.
excellente price, cheap and decent room
Totally unsafe, dirty!
Did not like
Good deal
The remote didn't work but it was eventually fixed by staff. The desk person was nice enough to give us 2 beds and the room was clean
Fair stay..
Great costumer service
The hotel was terrible. I will not suggest this hotel, I didn’t stay at all and had to pay another hotel.
Horrible
Was given 3 rooms all three were dirty boxes all over the floor in one empty at that one shewts dirty and the first one was even clean at all
Clean awsome
Only good for the location.
When I arrived there was a note on the door saying, be back in 5 minutes. I waited 20 minutes. The guy at the front desk told me they require a $100 cash deposit. Not mentioned anywhere. The shower didn’t have hot water.
I liked that it was very close to the base. I did not like that i killed 3 cockroaches while staying there and that there was no hot water.
BED BUG INN
I was going to stay for 4 nights but I got bed bug bites the first two nights so I moved to a different hotel. Roaches were crawling in the bed and restroom. When I talked to the management about it, He denied having them, until I showed him the video of them crawling on the bed.
Right bext to grocery store and restaurants. Poor cleanliness.
For the money you won't find any better.
Cockroaches/ no hot water/ dirty/rusty hot tub.
Very dirty roaches everywhere and there were suspicious activity around don’t go here
There was roaches crawling on my neck and legs while I was trying to sleep and also there’s no water pressure at all in the room I stayed at room 119 and literally turning on the a/c mini split there was roaches crawling out if you stay here just remember to bring roach killer
Hotel manager cancelled my reservatiòn without notice.Had to find new hotel at a higher cost last minute.
They don’t even let you check in without paying deposit in cash only.
Front desk was very polite both checking in and out
It
NO WATER BUT THEY CHARGED US
The facility was dirty, smelled like smoke and had cracks in walls and big gaps on doors. The worst part was waking up to no water, unable to take a shower, brush teeth or pee.
Location is great. Comfort of beds were good. Only downfall was the roaches. A lot of small roaches in the restroom area. None by the beds/living area.
The room smells very bad
So gross roach infestation
Stayed there because it’s pet friendly then they charge extra so paid it get in the room and place isn’t good at all I kept killing roaches I am praying I didn’t bring them home or on my dogs. Place was 3 world living so bad toilet shakes when you sit on it. Rats scratched on the walls the ceiling could fall threw. Holes in the corners for bugs that place is so so bad and I want a refund horrible deplorable conditions god I pray for this place to shut down people should not have too stay in this nasty place. So sad paid like 180 for 2 nights then 60 extras for my dogs and it was broken inside infestation of roaches so bad! So gross
The property was conveniently ubicated, close to the place I was visiting. Friendly receptionist. The property needs some maintenance
I would never recommend no one to stay there don’t go off by what you see in the pictures
hospitable - safe
You get what you ask for, especially for the price. Though it’s still isn’t a reason for the condition in which the rooms are for others. Towels were stained, doors looked like they were on its last lifeline, stained tubs, and the amount of roaches that come out during the night is atrocious. Had to go buy my own towel and roach spray to give myself the piece of mind and to be able to sleep at night. Staff was great but due to the conditions of the rooms, I won’t be coming back here.
The hot water was being repaired in the wing I where my room was. The bathroom ceiling was caving in. There was a leak in the north wall from the roof and I was on the first floor. Not enough electrical plugs.
We did not stay at this hotel even though we had a reservation. It looks nothing like as pictured. The outside is dirty and dilapidated, it looks like it is being used as a transient location, I needed a basic travelers hotel.
The property is conveniently located close to the Japanese Tea Garden and The river Walk. close to Restaurants as well as Grocery stores. No Breakfast was available as advertised. No coffee or maker in the rooms. The rooms were clean but could use some maintenance for the walls were cracked and peeling, The bathroom door wouldn't close properly..
What you paid is what is fair that you deserve
1. My PrePaid PreBooked Room was no longer available. 2. My substitute room had a ceiling vent hanging from the ceiling, wiring exposed. 3. The Roof leaked badly 4. Parking lot had potholes and abandoned vehicles in it. 5. My toilet backed up I had to fix it myself. No staff available. 6. My door was not very secure and had a large space between it and the floor. I used the deadbolt and chain to feel safe. The best thing about this property is it's proximity to the base. I was able to spend the maximum amount of time with my Son. I'd traveled from PA to TX and was too tired to even care about the room I was offered. I just wanted shelter and rest. Considering that this hotel is closest and most convenient for Servicemen and their families, I am truly shocked at the conditions there. I'm hoping the owner will make whatever improvements are necessary. It looks to have been very nice at one time. I'm not one who would leave a review. I just never patronize again. But I feel as though, I couldn't let this one go. Our Servicemen deserve better and so does anyone else spending their hard earned money.
Convenient
Condition is fair for the price, easy access to the Air AirForce base.
All the other reviews are spot on . A barber works out a room here. A few cars broke down behind the building. Dirty parking lot with holes. Pool was fine but hot tub was off and dirty . Room stunk of mold because you could see it on the ceiling tiles. Didn't see any roaches till last day of my two night stay . It was small one in the sink. The lady at the counter was nice and helpful. I'd skip this place next time.
They need to change the sheets bed, they were dutty. Put a little more effort to make it a good experience to be there.
The place had cockroaches. Water leaked in through the ceiling when it was raining. No running water in the sink.
Absolutely horrible experience. Too much to list
Staff
Disgusting
Roaches, no hot water
Great price
They had hardwood flooring and the toilet seat was literally not connected to toilet.
It’s a bed and a shower. It’s TX - so there are bugs. The air vent is hanging and the window doesn’t close all the way. We just making a quick stop on a road trip. So for a few hours of sleep, it will be ok.
My room was dirty and smell bad i saw 3 bugs in bathroom 2 on the floor and 2 on my bed, the building too old. The parking lot too small people who parking next to me scratched my new Luxus 460 😂😂
Lights didn’t work in the first room so they moved us to another. There were roaches, the remote didn’t work, difficult to find where the lights work, the beds left you stiff in the morning.
It was a bit run down but it served its purpose
Cockroaches all over the room, you get what you pay!! Worst hotel ever!! Staff knows but they ignored the problem!!
Cheked out in few hrs . Room was smelly, roaches in bathroom dirty room , no phone wire , outlets were not working.
Our stay was pleasant. We were satisfied
You get what you pay for
Not for us
The faucets didn’t work. The sheets were dirty. Room was dated
The room was dirty and the tub facet continued to run hot water so we had no hot water. The sink had issues draining, and there were roaches or dead roaches along the base line of the walls. The ceiling in the bathroom was missing and the toilet was wobbly.The area was quiet and it is literally right by the Air Force Base. There were alot of restaurants and stores for you to go to. The Hotel is right by the interstate also.Customer Service was polite.
Great check-in and friendly staff. Hot water was initially not working but later they fixed the issue. Comfortable room.
Horribly outdated and dirty
Person at front desk looked like they were angry. Seemed bothered that I didn’t have cash for my room security deposit. AC in room didn’t cool that much. Door to the room was tough to open and close. Bed was very firm and lumpy. Walls and ceiling were filthy and had cobwebs all over. Floor in bathroom and sink area looked and felt like had had water damage recently and wasn’t fixed properly. I didn’t take a shower because I felt like I’d need to shower somewhere else to get clean from taking shower there. Will not stay there again and will not recommend anyone stay there ever.
Although it might look older, there is a lot of good value with friendly service. Sometimes old school properties give the best results.
Great for cheap
Good stay for price if your looking for cheapest price in town this one and extended stay SA is two of the best cheapest hotels no bugs good swimming pool this one is the best out of two for convenience everything is around you pools little but That’s okay
I would first like to say that Stephanie who works the front desk was absolutely amazing! Oyo's customer service department was really nice and helpful as well. My friend and I ( we are both young females) we're going to stay here while helping another friend move. We were only there for a couple hours but during that time we were harassed by someone who is staying at the hotel and more than one person who was loitering. We did not feel safe spending the night because of these people. We left quickly and called Oyo to see if we could cancel. They were very accommodating and Stephanie even went out to check for the people who had been harassing us. In our rush we left our stuff in the hotel room, and Stephanie went with me to get it back. I am very grateful for how they handled everything and even approved me for a refund. I haven't gotten it yet, but I think that is on Expedia's end. I hope this is helpful. Thank you.
An okay hotel. A few items(like toilet paper roll holer) were broken. And kids found/killed cockaroach. Other than that, its an okay hotel.
Walking distance to the base for BMT graduation. Staff was so friendly. Not the cleanest place but sheets were clean and AC was cold. If you want somewhere close to stay for an Air Force graduation this is it. Would stay again for sure.
Need to improve. Need to repair. And upgrade
The property is very convenient to Lackland Air Force Base because it is just outside the Valley Hi gate. However, the room was in terrible disrepair. There were spots on the door and walls where wood and paint had chipped off, there were dents and holes in the walls, pieces of moulding missing, stains on the towels, chairs and furniture, and the refridgerator shelves were rusted.
Very old building...
Roach motel. Literally!
I ring and ring the bell for service. Wait for the clerk. When we got to the room it was hot. When i turned on the light cockroaches ran. I squashed one. The bed was made but filthy. Crumbs etc on and in the bed. My daughter turned on the bathroom light and cockroaches ran across the toilet. That wasnt bad enough, there was a panty liner stuck to the bathroom wall.
The room was nice but there was cockroaches and mold.
OYO Hotel San Antonio Lackland Air Force Base West | Home in San Antonio | Travala.com
The tile from ceiling needs to be replaced and the water was not hot. The floors also need to be done