As advertised

Great location with wonderful views of the city

My stay was disappointing. Check-in was chaotic, with staff seeming unprepared and confused about the key distribution and registration process, making it unnecessarily tedious. While the room itself was comfortable, the hotel was noisy throughout my stay. Adding to the frustration, someone attempted to enter my room overnight, and the concierge mistakenly called me at 6 AM looking for another guest. Overall, it was not a relaxing experience.

Hotel safe, clean and quiet. Staff very pleasant and helpful..

Disappointed

The placement of the bed was a joke. There was hardly any space between the bed and the window for my wife to move! It was very uncomfortable. The aircon/climate control was also a problem. There was a heat wave in Cape Town and the unit was 'stuck' on 25 degrees!! I have a disability sticker for my car but the security insisted that we parked on our allocated parking even though the disabled parkings was vacant! We travel a lot and this is not an experience we would like to remember!

The staff is absolutely terrible and made our stay here absolutely horrible. We came here, got engaged, and this hotel was the worst place to celebrate. It takes an act of god to get upstairs to your room and you have to beg them practically and get on your hands and knees in order to receive the bare minimum of clean sheets and clean towels. Staff is unprofessional and disrespectful to guests and could not say enough terrible things about this place.

Very friendly and helpful staff great location and very easy to get around. Staff assisted with making my stay in Cape Town great by recommending things to do and spa service

Attentive, friendly staff

Highly recommended. Front desk staff could be more welcoming.

One Thibault is well situated in the heart of town. Easy walk to the convention center. Walking distance to the hop on hop off tour bus which was a great way for a first timer to see the city. My room was clean and comfortable and access to the residences is well secured and controlled. Will definitely be back at next opportunity!

Very comfortable room in convenient location

Great stay. Within walking distance of CTICC and many restaurants and sights, close to V&A Waterfront. Clean. Terrific view. Friendly staff at reception.

It was a most horrible experience, my passport was locked in the safe, they took 3 days to open it, they did not cleaned daily neither did they replace the towels, coffee or sugar daily. I would not recommend this hotel to any one.

Good place

The checking in process is long but the place is great.

Ex

Very good property, in the center of Cape Town, a walking distance to the fabulous Bree Street and the V&A waterfront. Property is clean and well-maintained giving luxury vibes. Take the 1-bedroom apartment with a view. Well worth it. I stayed in room 2328. Excellent value for money.

Great views, very safe.

Great spot to stay. Tight security. Great view

Good place to holiday

Most of the lifts don’t seem to work making the process of moving within the building unusually slow.

Amazing property! Just wish they had heat as it got really cold especially at night. I ended up catching a cold but I still highly recommend One Tribault!

I have already commented and I got a half hearted apology email from a Siyanda there not addressing anything that happened during my stay but only saying they would do better next time. I have stayed here at least 4 other times and I do not think I will be back not only from the many things that happened that night but also the robotic half hearted response from the person I mentioned earlier.

Excellent security as well