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Novotel Samator Surabaya Timur8.0Excellent
60 Guest reviews
8.0Excellent60 Verified ReviewsRead all reviewsCleanliness8.4/10Service8.6/10Comfort8.8/10Condition8.4/10Neighborhood7.4/10Amenities7.8/10
Excellent
60 Guest reviews
Jl Kedung Baruk 28 Rungkut, Surabaya, Indonesia. See map
Share
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
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Hotel Description
With a stay at Novotel Samator Surabaya Timur in Surabaya, you'll be near the airport, within a 10-minute drive of Tunjungan Plaza and University of Pembangunan Nasional Veteran. This hotel is 2.6 mi (4.2 km) from Sepuluh November Institute of Technology and 3.1 mi (4.9 km) from Galaxy Mall. Make yourself at home in one of the 261 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have hair dryers and slippers. Conveniences include phones, as well as desks and electric kettles. Featured amenities include complimentary wired internet access, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 10 meeting rooms. A roundtrip airport shuttle is provided for a surcharge during limited hours, and free self parking is available onsite.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Professional property host/manager
Guests must provide health documentation
Guests must provide a negative COVID-19 test result
Negative COVID-19 test result must be of specific type(s): Antigen
Negative COVID-19 test result must have been issued within a specific period before check-in: 24 hours
Minimum age for negative COVID-19 test result requirement: 1
Pets not allowed
Service animals not allowed
Cleaning and safety practices
- Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
- Contactless check-in is available
- Contactless check-out is available
Important information
You need to know
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- No pets and no service animals are allowed at this property.
- Contactless check-in and contactless check-out are available.
- At check-in, guests must provide a negative Antigen COVID-19 test result.
- The negative COVID-19 test result requirement applies to all guests aged 1 and up, and the test must have been administered no more than 24 hours prior to check-in.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, and cash
- This property uses a grey water recycling system
- This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Minimal age
Optional fees
- Fee for buffet breakfast: approximately IDR 145200 per person
- Airport shuttle fee: IDR 250000 per vehicle (one-way, maximum occupancy 3)
- Airport shuttle fee per child: IDR 250000 (one-way)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
English
Indonesian
Amenities
Most Popular
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Childcare
Business facilities
Accessible facilities
Other
Elevator
ATM/banking
Concierge services
Airport transportation (surcharge)
Fireplace in lobby
Breakfast available (surcharge)
Arcade/game room
Children's pool
Safe-deposit box at front desk
24-hour front desk
Porter/bellhop
Express check-out
Grocery/convenience store
Free wired internet
Wheelchair accessible parking
Number of restaurants - 1
Number of meeting rooms - 10
Number of outdoor pools - 1
Conference center
Bicycle rentals on site
Free self parking
Number of bars/lounges - 2
Lockers available
Ballroom
Reception hall
Dock
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchairs available on site
Hotel reviews
Traveller
TravellerGreat long term stay
Top notch
TravellerThe staffs, the services, the rooms and everything else absolutely wonderful👍 Thank you Novotel Samator!
TravellerVery nice hotel with reasonable price 😊
TravellerI loved how clean the property and the room was. Breakfast buffet was awesome. Enjoyed a very clean and comfortable stay. Just two things: Need more vegan options, and the gym needs wipes and some fans and cooling. Otherwise an amazing stay.
TravellerBy far one of the cleanest and comfortable hotels we stayed in Indonesia in the past few weeks. Enjoyed the amazing breakfast, gym, and clean room. If not for the minor issues below I would ahve given a 5 star: 1. Very limited options for vegans. They only had salad and cap cay. Breakfast had lot of vegan items so we were good. 2. Gym was very hot during the day time and no fan. No wipes to clean the machines before and after use. I asked the staff multiple times for some cleaning wipes. They said they will check and completely ignored like I did not exist 3. Water was luke warm and no pressure. So shower was not great. 3.
TravellerBreakfast is good but parking route is not comfortable
TravellerOver all nice
TravellerExcellent
Travellerthe breakfast buffet was limited, catering for the locals only
TravellerOver all the service is good, and the staff, breakfast are excellent, and make our vacation complete.👍👍👍
TravellerGreat Hotel - Clean and spacious
TravellerI have stayed at this hotel before and I don’t know whether it was to do with coronavirus or not but this stay didn’t meet expectations. When we turned down the bedcover to sleep on the first night, we were surprised to find a stain on the bedsheet, just a bit bigger than a 500 rp coin. Upon seeing this I wanted to change the room but my partner didn’t want to cause a fuss. So we stayed in the room but we should have asked for another room considering the other faults I found. There was a large
TravellerNo bluebird taxi stand so it is a pain to go anywhere, and our drivers were charged a parking fee when exiting after picking us up. Since the property is far from things, you have to take cabs if you don’t have a car. Get a taxi stand and don’t charge them parking to pick up or drop off guests.
TravellerNew property in east surabaya
Good brand new facility. However quite far from most actions and after hour, the traffic is quite bad it distract you to want to go elsewhere. Found an unclean sheets on day 1, the hotel said it is a red stain from make up or some thing but i thought it looks like dried blood. Quickly resolved and it is smooth sailing afterwards. Kudos to the quick service Breakfast is very good standard and quite good value. Lots of types of food ans desert and fruit is available
TravellerThe environment is quiet, clean and safe. Good for business meeting and family vacation.
TravellerFront Desk Staff were superb especially this middle aged lady in glasses. So sorry we didn’t ask for her name
TravellerNegative comment on Novotel Samator Surabaya
Hotel management is not up to standard - unfriendly and inflexible
TravellerAmazing hotel, good staff , very courteous, good breakfast, nice clean rooms, overall good experience. Only hot water temperature was a bit high
TravellerThe hotel is nice. But the service at the restaurant on 5th floor is rather slow (food serving and payment).
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
I would stay again