Neptune Village Beach Resort & Spa All Inclusive

7.8

Very Good

34 Guest reviews

7.8

Very Good

34 Verified Reviews

Read all reviews

Cleanliness7.2/10

Service8.2/10

Comfort6.6/10

Condition7.6/10

Neighborhood7.2/10

Amenities7.2/10

It is a very beautiful and well thought resort. The access to the sister resort is an awesome and welcome change to the monotony of the resort.

Workers are lovely

Good staff

Outstanding

Wonderful staff and excellent facilities!

Way too many flying insects on, yes, on the food. Flies at the dessert stations...flies at the tables when eating. Hot tubs are accessible only when purchasing spa services. And the hot tubs were tiny, fits 2 only. I did not feel comfortable using the beach, too many unknowns approaching you. Insect, fruit flies in the rooms. Light switches are confusing.

The staff was so very friendly and helpful!

Great food and spa

Great food staff friendly. Some repairs need around property. The spa was one of the best I have gone to.

This is my second time staying in Neptune. I booked a room at Neptune Village again however it was closed at this time due to covid. We stayed in a room in the “village” but all the facilities are closed. We used all the facilities in the “palm.” The first we arrived, all meals were ala Carte as there wasn’t many guests staying. On the second day and onwards, the meals were buffet. The rooms are spacious however it definitely needs an upgrade. We stayed in Room 8 which has the best view of the sea and the palm amenities. The staff was fast when replying to my queries and requests.

Nice place for a holiday, especially good for families with young children. The towels and bed sheets are worn out, shower has litttle pressure and the swimming pool closes at 6pm everyday for treatment - no wiggle room here. Its understandable for the safety of the children, but the adults miss out on hanging around the pool and bar pool till late. Overall, good place to stay

One of the most beautiful experience in all my life ;-) GREAT!

Basic but had a relaxing break

Probably would not go back but was ok. Needs better deco and more efficient bar staff.

Very good location, and fairly good accomodation arrangements. The staff was awesome!

Wonderful stay for couples, families, & groups

Neptune is a fantastic place to stay- easy to get to from ukunda or mombassa (longer drive). The hotel is right on the beach (though all the beach chairs are on the grass above the beach), and the beach is gorgeous and well maintained. Security is always around. There are multiple restaurants, bars, and even a snack bar, to ensure everyone's needs are satisfied. Activities organized during the day and at night for those that are interested, water sports, fitness.. The hotel staff is extremely kind and attentive. they will come ask if you need anything, even when laying on lounge chairs, and will provide support as needed. I got sick one day and most staff came to see me to ask how I was feeling, were attentive to food and drinks as I needed...incredible. Some even speak german, french and various other languages.. Any of the three neptune hotels on sight are great-and interconnected.

nice hotel

pleasing experience, would go back if rate is lower.

Beach front location

The stay was ok. Hotel staff generally slow to respond but the food was great.

Nice place

Great Holiday resort

Staff very Friendly, Food is Very Good, Clean and great location

Confusing rules, rude front desk person

After checking in, we felt pushed around. We were recharging our laptops in the empty lobby, but we were told to go do that in our room. Too many confusing unwritten rules. The beach was nice.

Tired and of a standard below other Diani hotels

The Neptune Village is becoming 'tired'. Recommended to use the safe in the room but it didn't work for the first 24 hours. Room telephone did not work throughout stay and staff appeared uninterested. Staff we're slow to react to problems. Room was ok and clean and food was average. Difficult to have a relaxing time with loud music being played by the pool. I have stayed at a number of hotels at Diani, Nyali, Watamu and Malindi. This one was disappointing.

So so hotel. Would not stay again.

Not a lot of variety on food and as per previous reviews full of fat. Got a bit of an upset stomach for the night when we had the fried fish at the snack bar. Restaurant staff were friendly and polite but other staff like their grounds keepers were little undisciplined kids who starred at us inside our rooms while they were doing their work in the garden outside. Creepy.