National Hotel Jerusalem
8.0

Excellent

998 Guest reviews

8.0
Excellent
998 Verified Reviews
Read all reviews
Cleanliness7.8/10
Service8.6/10
Comfort7.6/10
Condition7.6/10
location10/10
Neighborhood7.6/10
Amenities7.6/10

Al Zahra Street 4, Jerusalem, Israel. See map

Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
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Hotel Description

With a stay at National Hotel Jerusalem, you'll be centrally located in Jerusalem, within a 5-minute drive of Western Wall and Mount Herzl. This hotel is 0.5 mi (0.9 km) from Garden Tomb and 0.7 mi (1.1 km) from Via Dolorosa. Make yourself at home in one of the 120 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and satellite programming provides entertainment. Bathrooms have bathtubs or showers and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily. Featured amenities include complimentary wired internet access, a 24-hour business center, and limo/town car service. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.

Hotel policies

Professional property host/manager

Pets not allowed

Check-in from: 3:00 PM
Check-in by: 11:00 PM
Check-out by: 11:00 AM

Cleaning and safety practices

  • Contactless check-in is available
  • Contactless check-out is available

Important information

Property Alerts

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Cash Breakage deposit: ILS 250 per night for guests under 16 years old
  • You may be asked to pay the following charges at the property: Israel value-added tax (18%). Nonresident travelers who present a valid passport and tourist visa may be exempt from value-added tax (18%).

We have included all charges provided to us by the property.

You need to know
  • Only registered guests are allowed in the guestrooms.
  • Contactless check-in and contactless check-out are available.
Special Instructions
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property.
Instructions
  • Extra-person charges may apply and vary depending on property policy
  • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
  • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
  • This property accepts credit cards and cash
Optional fees
  • Fee for buffet breakfast: approximately ILS 70 for adults and ILS 70 for children
  • Airport shuttle fee: ILS 350 per vehicle (one way)
  • Self parking fee: ILS 40 per day
  • Late check-out fee: ILS 282
  • Rollaway bed fee: ILS 200.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Spoken Language

Arabic

English

French

Hebrew

Spanish

Amenities

Most Popular

Free WiFi

Parking available

Airport transfers

Dining services

Concierge

Laundry

Gym

Entertainment

Non-smoking

Business facilities

Banquet facilities

Transportation services

Accessible facilities

Other

Elevator

Gift shops or newsstand

Shopping on site

Airport transportation (surcharge)

Breakfast available (surcharge)

Laundry facilities

Safe-deposit box at front desk

24-hour front desk

Limo or town car service available

Free wired internet

Wheelchair accessible parking

Number of restaurants - 1

24-hour business center

Number of meeting rooms - 1

Conference center

Parking (limited spaces)

Self parking (surcharge)

Computer station

Rooftop terrace

Number of coffee shops/cafes - 1

24-hour fitness facilities

Terrace

Banquet hall

Hotel reviews

8.0
Excellent998 Verified Reviews
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Cleanliness7.8/10
Service8.6/10
Comfort7.6/10
Condition7.6/10
location10/10
Neighborhood7.6/10
Amenities7.6/10
6/10
Fair
Tara, 25 Apr 2025
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Great for one night. Close to Damascus Gate and The Garden Tomb which was wonderful.

10/10
Exceptional
James, 13 Apr 2025
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Friendly, helpful staff. Short walk to the Old City.

10/10
Exceptional
Lori, 21 Jan 2025
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Always an enjoyable stay! The staff are the best part of staying here. They are unfailingly kind, helpful, patient and friendly. Location is unbeatable, and easy walk to Salah al Din and the Old City. The only (slight) disappointment was breakfast. There are not enough fresh and healthy options available. Brewed coffee and hot tea are included. But espresso drinks (lattes, Americano, cappucino,) are extra and expensive. Great people, and always a nice experience. We will be back!

6/10
Fair
Raed, 08 Nov 2024
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.

10/10
Exceptional
Subhi, 04 Sep 2024
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Cleanliness is under average

10/10
Exceptional
Eisa, 24 Aug 2024
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The rooms beautiful and clean, the beds are comfortable, Worth a try

10/10
Exceptional
Ray, 25 May 2024
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Great staff, Perfect location and Good value

All the staff and super friendly and helpful. The room is very spacious. Even though the hotel is built in the 50’s, it is well maintained. The older lady that works the breakfast buffet is very helpful and kind. The breakfast is a nice variety. The man who works the main desk (I think his name is Sam) is super nice, accommodating, helpful and easy to talk too. The young man who’s the manager is also very nice and always greets you.

8/10
Excellent
Subhi, 09 May 2024
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Walkable

6/10
Fair
SUBHI, 02 Apr 2024
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Location

10/10
Exceptional
Christopher, 17 Mar 2024
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First off, I am an American so I have that point of view. The hotel reminds me of old Hollywood. It is a classic with tons of history that is showing it's age. I liked it a lot, my wife not so much. It was clean and the staff was great. The bed was hard and we never did figure out the AC system. It is in the Muslim district which we hadn't anticipated, but was no problem and everyone treated great. It's noisy outside, but that is living in any city. These are difficult times in Israel and we pray for peace.

10/10
Exceptional
parwez, 04 Oct 2023
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Staff are very friendly and accommodating. Location was good. Transfers booked with hotel were very efficient.

6/10
Fair
anneke, 26 Sep 2023
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Hotel very old

10/10
Exceptional
sharon, 24 Sep 2023
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The staff at the front desk is excellent and so helpful for first time visitors to Isreal.

10/10
Exceptional
Ginette, 05 Sep 2023
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Beautiful : always great satisfaction staying at National Hotel. Staff : very understanding and accommodating. The restaurant offers a variety of menus and the breakfast is a feast in itself. The restaurant's staff is very welcoming. It's a great hotel for family: kids friendly. There is a park nearby where you could take your children to play. National Hotel is in the midst of the old city Jerusalem which makes it very convenient to move around. The environment in and around the hotel is very welcoming. This summer marked my 6th times staying at National Hotel, Jerusalem . I would recommend it to all. Ginette, Westchester, NY.

4/10
Poor
Carolina, 31 Aug 2023
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The hotel did not provide safe box; hotel towels very raggedy and old; breakfast food was can fruit and they charge extra for cappucino or other coffees that where included in the breakfast fee. Overall poor staff helpfulness. Taxi drivers there were nice and helpful.

10/10
Exceptional
sajeda, 30 Aug 2023
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Amazing staff. Breakfast was amazing- have a lot of choice for everyone - staff in restaurant very friendly and attended to all your needs. Will definitely come back here again. Thank you for your hospitality

6/10
Fair
angela, 27 Aug 2023
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Decent hotel, not a great room

10/10
Exceptional
Jason, 17 Aug 2023
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Would recommend!

Amazingly friendly staff, walking distance to the old city and trams, very comfortable!

10/10
Exceptional
martin jesus de la, 15 Aug 2023
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I highly recommend this hotel service is great the staff go overboard to please tou

10/10
Exceptional
Seth, 11 Aug 2023
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Very nice older property with and excellent staff.e

10/10
Exceptional
Tania, 01 Aug 2023
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The staff was great

10/10
Exceptional
AMY, 31 Jul 2023
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The National Hotel Jerusalem staff were professional and hospitable, eager to assist, whenever I needed help. They offered me a spacious suite that overlooked the streets from the third-floor towards Old CityJerusalem. I highly recommend this hotel, and would be very happy to return again.

10/10
Exceptional
AMY, 31 Jul 2023
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I had a delightful stay, and national Hotel Jerusalem. The staff record, courteous, professional, and helpful. The room was spacious and clean. There was a variety of food to choose from for breakfast. I would highly recommend this hotel.

10/10
Exceptional
Edinson, 30 Jul 2023
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Excellent staff, friendly hospitality and ready to assist

10/10
Exceptional
Savannah, 28 Jul 2023
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Great place, convient location

The hotel is very nice for what it costs. The rooms are clean and comfortable, and the lobby is very classy. You have easy access to the attached restaurant and coffee shop, and the heart of the Old City is only a 15 minute walk away. The complementary breakfast is diverse, and overall very good with a few mediocre pieces. The tub looked a little beat up, but the shower pressure was amazing. The only negative was that the toilet already had urine in it when i arrived.

6/10
Fair
Uzma, 27 Jul 2023
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Close to AlAqsa compound, staff were amazing, sadly room was very noisy with and toilet and bathroom was not clean on arrival which was dissapointing.

8/10
Excellent
Olufunmilayo, 01 Jul 2023
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Zain was exceptionally helpful, he really went out of his way to ensure that my shuttle return to the airport was booked and daily ensured that taxi to other pick up venue's were booked. Thank you to Zain, Hayat and all the staff that made my stay comfortable. God bless you all.

10/10
Exceptional
Shera, 30 Jun 2023
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Excellent service! Loved staying here!!! Staff is incredible. God bless in Jesus name.

10/10
Exceptional
Janet, 26 Jun 2023
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Great hotel close to old city

Nice room. Great food. Helpful staff.

8/10
Excellent
ELIZABETH, 25 Jun 2023
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Close to the holy places, that was the best They have a good breakfast buffet They should wash the hallwsy carpet

10/10
Exceptional
Dania, 25 Jun 2023
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The staff at the National Hotel Jerusalem was phenomenal! I can’t wait to come back again!

10/10
Exceptional
Jeff, 23 Jun 2023
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Great central hotel

Very central, 8 minute walk from the Old Town. There are lots of shops in the immediate vicinity. The breakfast was very nice and provided a good opportunity to try some local dishes. The room was comfortable and well decorated. Communal areas such as corridors look a little dated compared with the rooms, but does it really matter? It's a great hotel for a trip to the Old Town and that's exactly what we wanted! Thanks to Sami (sorry if spelt incorrectly) on reception who gave us some helpful information on opening hours and where to visit.

4/10
Poor
Koreen, 07 Jun 2023
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The hotel is in walking distance from most of the Old City, but most every hotel is also in walking distance so not a huge plus. In our long trip to the Middle East, this hotel is the worst. The lobby and coffee shop is very acceptable. Once you are in the room area the carpets are worn, torn and dirty. There is the random stray cat and kittens roaming the halls so that adds to the smell. Most hotel bed sheets/duvet will hang down on each side and the end on the bed. In the National they not only did not hand down but were 4 inches narrower than the top of the bed. We were not covered. The shower was full of mold. Two times we had questions for the front desk and called.... No answer. so we went down and could only find a custodian, who in his defense, was very nice and attempted to help. Good luck with this one. We had paid in advance for 3 night and could only make it 2 nights. We threw away a paid night and went elsewhere. Good luck with this one.

10/10
Exceptional
Nadim, 26 May 2023
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We had an excellent time at the National Hotel. Staff was very friendly and helpful. Breakfast on the fifth floor was incredible.

8/10
Excellent
Justin, 21 May 2023
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We appreciated the last minute accommodations and friendliness/service. We got some of the last rooms available and so they were a bit more run down - but breakfast was fabulous.

10/10
Exceptional
Linda, 17 May 2023
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Close to Old Jerusalem. Restaurant delicious. Staff very helpful. Liked the city flavor.

10/10
Exceptional
David, 16 May 2023
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Property is walking distance to the old city Jerusalem and shopping stores around the area. The hotel has dinning and the food is great as well as a morning coffee with pastries which you can buy before starting your day. My stay was pleasant and would recommend to anyone that doesn’t want to be far apart from the old city Jerusalem.

10/10
Exceptional
Cara, 10 May 2023
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The staff were all welcoming and excellent at National Hotel. The location was great to walk to the old city. The restaurant had vegan & vegetarian options and the food was wonderful, with generous portions! Would definitely stay here again

10/10
Exceptional
Gerald Mathew, 10 May 2023
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We walked to Herods gate and surrounding area felt very safe. Excellent breakfast, was able leave luggage last day for late flight. Should tell guest electric is controlled by card reader on wall

10/10
Exceptional
Dale, 05 May 2023
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They assisted with a smile with every question and concern we had. The food was excellent with a wide variety of dishes, really enjoyed the breakfast, Tamar was an excellent waiter and was there to assist about every time we ate there. Within 10 min. Of the old city, but if you needed transportation they would jump right on it. For a place not rated 5 stars, the staff is 10 stars.

8/10
Excellent
BEKAA, 29 Apr 2023
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Food,air, all.customer service,

8/10
Excellent
Alec C, 21 Apr 2023
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Don't waste your money

Our "deluxe double room" was very basic-I've seen better college dorm rooms. No cups or Kleenex in the room and the finish work in the bathroom was not complete. There was a strip of tile missing above the bathroom door, there were holes in the wall of the shower fixture, and when we used the faucet in the sink, we thought it was going to pull right out, since it was not secured. There was a huge crack in the outside window, the beds were very uncomfortable, and the hotel was incredibly noisy. There is a good selection of food for breakfast, provided you did not want something HOT! The scrambled eggs and other "hot" food were anywhere from lukewarm to downright cold. Unless you see 2 burners under the chafing dish for the eggs, pass on them. Housekeeping was inconsistent with replacing bath towels-sometimes we had 2 bath towels, 1 hand towel & a bath mat, sometimes only one bath towel was left & had to ask housekeeping for a second one, & the last day, no bath mat or hand towel. There was also only 1 extra pillow in the closet (2 beds should equal 2 extra pillows). Our room key card had to be re-programmed twice as it stopped working. Yes, it's convenient to Herod's Gate and the Rockefeller Museum, but with so many other hotels in the area, your money is better spent elsewhere.

6/10
Fair
Magdy, 19 Mar 2023
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.

10/10
Exceptional
MARK, 16 Mar 2023
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The owner of the hotel is there every day, greeting guests in the lobby and checking on things in the dining room. You can tell the pride he has in it. The rooms are clean and housekeeping is prompt. The breakfast is very nice. The man at the cappuccino bar, Tamer or Tamem is so friendly, fun, and full of you. I loved seeing him each morning.

4/10
Poor
Nick, 21 Jan 2023
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Friendly but Tired

Hotel staff are friendly, hotel rooms are tired. No coffe tea in room. Room bathrooms need a deep clean and updating. Dining is buffet and reasonable priced for limited selection. No alcohol.

10/10
Exceptional
martin jesus de la, 16 Jan 2023
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I liked the location. The staff is incredible and i met the owner such a gentleman

4/10
Poor
Frenida, 29 Dec 2022
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its near the religios sites

2/10
Poor
INDRI, 28 Dec 2022
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Filthy, dirty to the point of health hazard.

10/10
Exceptional
DONGSHENG, 22 Dec 2022
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Great location! Free parking though need to get there earlier to be sure get available spot. Walking distance to Damascus Gate, bus and light rail stations.

10/10
Exceptional
Nazima, 21 Dec 2022
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Good location. Friendly staff. Nice atmosphere

6/10
Fair
Verified traveler, 06 Dec 2022
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Great location, polite employees, overpriced

My family and I stayed there for three nights. It's a perfect location outside the old city of Jerusalem. Very close and only 5 minutes walking to the gates. The people are very nice and professional. However, the hotel needs to be updated. I booked through hotels.com and the images were not the same as the room. The room was small and the bathroom was very wornout. I believe it was overpriced compared to other hotels with the same price. The AC was so loud we had to turn it off and open the windows which meant we'd be woken up by the non-stop honking of cars at 6am.

4/10
Poor
Verified traveler, 29 Nov 2022
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Gross and in a bad part of town.

The men running the hotel were fantastic. Everything else was disgusting. The hotel room itself wasn't clean. I had to flip the mattress because they put it on with the tags where your head is supposed to be. The bathroom was DISGUSTING. Not what anyone would consider clean. The bedding looked like it had been slept on and not cleaned between guests. Hotel bath products were literally the exact same thing with "Shampoo/Conditioner" "Body Soap" labels.

8/10
Excellent
Saqib, 26 Oct 2022
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Had to change the room because shower door and shower were broken. Front desk person was very nice and helpful and gave us a different room.

6/10
Fair
Benjamin, 24 Oct 2022
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Good place, good breakfast, very friendly staff, I like coming back here. Often very hard to get one queen size bed though, often I have to put two single beds together, which is not ideal.

8/10
Excellent
Mike, 21 Oct 2022
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Good location in central East Jerusalem. Very friendly staff. Nice breakfast included. The facility is a bit older.

8/10
Excellent
Omar, 10 Oct 2022
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The hotel is very nice, breakfast was good. Very close to the old city via Herod’s gate. Staff were friendly and helpful. Abu Husein was the best.

10/10
Exceptional
Robert, 04 Oct 2022
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Location was wonderful with 10 minute walk to Demarcus gate and shops with short walk to Via Dolorosa. Breakfast was great start of day

6/10
Fair
Verified traveler, 24 Sep 2022
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Comfortable stay could use updating

Fairly nice room with comfortable bed. Fairly quiet. Slept well most nights. Breakfast was good.

6/10
Fair
Donald, 24 Sep 2022
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Jerusalem stay

After a disastrous first night we were moved to a higher floor. This hotel needs to address some basic issues such as mild around air conditioning units and hallway ceilings as well as leaky showers. The staff however were most helpful

8/10
Excellent
Eileen, 10 Sep 2022
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The staff were very helpful

10/10
Exceptional
PANDELIS, 08 Sep 2022
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Staff very nice and helpful.

8/10
Excellent
Eileen, 08 Sep 2022
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Everyone is kind and helpful

8/10
Excellent
Patrick, 06 Sep 2022
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Very good breakfast with large selection. Clean room with a bathtub. Staff were friendly. The air conditioning was great and no sound

10/10
Exceptional
Bryce David, 22 Aug 2022
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The hotel staff were all wonderful and considerate. The desk is daily staffed by Hyatt, a professional, courteous, knowledgeable woman who knows many languages and how to answer every question a visitor might have quickly and effectively. She makes everyone feel important and valuable. She is truly an asset to the hotel. The hotel restaurant has a wonderful menu and a pleasant view of the area as you eat. The service is great. The breakfasts were uniformly sumptuous. Breakfast was usually our favorite meal of the day. We never saw the same spread twice! Our trip to Israel will always be remembered framed by those beautiful and delicious breakfasts. The hotel is located near the Damascus Gate of the Old City, within walking distance of many things we wanted to see and do, and within easy access of every bus and train route we needed. We had no problem using Israel's comprehensive public transportation system during our stay while based at this hotel. One final note--the beds were comfortable. We slept well every night. During our stay our party's configuration changed, necessitating a change of rooms, and the new beds were just as comfortable.

8/10
Excellent
Mohammed, 21 Aug 2022
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I liked that every thing was within a walking distance not too far .. I didn’t like how small the room was and not enough light .. I wasn’t able to make a phone call from my room they need to work on that . The cleaning staff didn’t do a good job cleaning our room I kept finding hair everywhere in the room

8/10
Excellent
Magdalena, 31 Jul 2022
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Breakfast was excellent!!!! Very sumptuous and the service was very attentive. Also, on the last day, the front desk ordered us a cab to the airport who accommodated our wishes and was very polite and helpful. The drawback is tiny shower cabins and somewhat skimpy supply of shower gel)shampoo and towels. Area is safe and super close to the old part of the city. Overall, we enjoyed our stay!!!

10/10
Exceptional
Kiflemariam, 17 Jul 2022
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It made me feel like I’m at home

4/10
Poor
Marisol, 13 Jul 2022
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The manager was very nice and friendly. That's the only positive comment I have for this place. I know you're tempted because it's cheap and walking distance to the Old City. But this place is run down and in desperate need of attention. The fridge did not work, they have leaks in the hallway and out of the shower. I could not sit on the toilet because of the sink--poor design. Lopsided and uncomfortable bed, flat pillows, hideous view, curtains did not close completely, I complained about the room and was moved into another, equally crappy room. Neither room looked like any of the rooms pictured. The area made me nervous, but we were safe walking around and eating out. I bit the bullet, checked out early-- no refund-- and checked into a better hotel.

8/10
Excellent
sarah, 11 Jul 2022
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The hall way to my bedroom needed some work. The room was clean but basic. Staff at the hotel were really friendly and very helpful. Food in the restaurant was lovely.

8/10
Excellent
Lupita, 05 Jul 2022
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The hotel is nice, but in an area that is not on Google/Apple maps. My main concern was access to transportation because taxi's do not find the hotel easily. The rooms are not very clean, especially if you get a room on the ground and basement level. I booked three rooms and we each got a different experience in rooms. On the last day, the shower door of one of the rooms cracked into small pieces. But overall, the staff is accommodating and will try to help in any way possible.

10/10
Exceptional
Rose Marie, 03 Jul 2022
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This hotel was a dream - the location was perfect to walk to old city, the bus stations, the market area. The staff was amazing and so approachable. The breakfast buffet had everything imaginable it was more like a brunch - hummus, scrambled eggs, yogurt, peaches, watermelon. Mushrooms, eggplant, boiled eggs, olives. Tomato, cucumbers, arugala, deli meat, cheese, pastries, cake, pita bread, and more. Every thing was immaculate. Im so glad we stayed there

10/10
Exceptional
MOHAMMAD, 25 Jun 2022
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Great location

6/10
Fair
wook, 21 Jun 2022
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So noisy at nighy

10/10
Exceptional
Alin, 18 Jun 2022
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Very good

8/10
Excellent
David, 17 Jun 2022
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Very nice hotel located very close to the old city. Staff were great, everything clean and in good working order. Only slight issue is the soundproofing of the rooms. I was on the 1st floor and was woken up quite early most days

10/10
Exceptional
mauricio, 15 Jun 2022
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Perfect location, noisy nevertheless ,clean safe a lovely to stayed

10/10
Exceptional
mauricio, 12 Jun 2022
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Good location easy access to the gates

10/10
Exceptional
shahban, 10 Jun 2022
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10/10 excellent thank you so much

Best hotel in Jerusalem by far. My whole group loved it. Great food. Great location. Lovely service. Thank you from Shahban

10/10
Exceptional
Arif, 06 Jun 2022
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Excellent customer service, clean and superb location

10/10
Exceptional
Lorin, 05 Jun 2022
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Dinner at the restaurant was superb

4/10
Poor
Julio, 04 Jun 2022
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El Aire acondicionado no enfriaba nada, estaba roto. El baño estaba medio tupido. Nos pusieron camas separadas, los desayunos más o menos... Lo peor es el barrio, a los turistas que no son árabes nos estafan en cada lugar que necesites comprar algo, comida, agua, lo que sea.

6/10
Fair
Fergal, 04 Jun 2022
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Big and basic

Had the vibe of a once quite fancy hotel that had since become a bit run down. Room was nice enough and fairly large, but flies in the corner of the bathroom let the place down. Breakfast buffet was fine, but basic. The female receptionist who greeted me was very helpful and friendly.

10/10
Exceptional
Andrea, 29 May 2022
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Good place!

6/10
Fair
Tarek, 20 May 2022
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Staff was amazing. They really wanted to help in any way possible. rooms were not as great, changed several ones till i found one that is reasonable. management tried to push me into a room into the basement to keep the updated ones for bigger groups. breakfast is not great, had to wait several times for food to come.

10/10
Exceptional
Timothy, 10 May 2022
hotel-logo-v2.pngTraveller

Great location and price, helpful staff

The National Hotel has two major selling points, its location near the Old City of Jerusalem. From it, all the major sights are within a few minutes walk. The second is the price, which is very reasonable. Staff are helpful, breakfast is fabulous and you will encounter a wide variety of visitors in the top floor dining room with great views. The down side is that the hotel is getting a little old and worn. It is great for the price and location, the comfort is acceptable, but this isn't a brand new Hilton. For that you need to stay in the much more expensive and less convenient hotels in the Jewish part of Jerusalem.

10/10
Exceptional
Jessica, 23 Apr 2022
expedia-logo-v2.pngTraveller

Absolutely outstanding service. This hotel has free parking walking distance from Old Jerusalem which was amazing given how difficult parking is to find around here. The room was large and very clean. There was a gym which had all the usual equipment and was larger than most hotel gyms - the floor needs a redo but I understand it is currently being renovated. Breakfast was great - usual morning spread and staff were extremely helpful and went above and beyond. Would highly recommend

10/10
Exceptional
BLANCA, 22 Apr 2022
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Nice people. Good hotel

2/10
Poor
Alejandro, 11 Apr 2022
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The service was terrible. Un friendly. Un profesional. The a/c did work. The place was dirty. After asking them, they didn’t fix it. The TV didn’t work. Poor service over all. Will never stay there again.

10/10
Exceptional
martin, 07 Apr 2022
expedia-logo-v2.pngTraveller

The staff are incredible very nice people always helping us answering all the questions im going back

10/10
Exceptional
Sarah Leah, 05 Apr 2022
expedia-logo-v2.pngTraveller

amazing location, basic but lovely rooms with balconies

2/10
Poor
Natalia Y, 02 Apr 2022
expedia-logo-v2.pngTraveller

We stayed for four days. Part of our shower glass door was missing, water was all over the bathroom. We did not have a refrigerator, even it is included in our room price. They moved us to another room. Refrigerator did not work, shower was working, but towel hanger, on the wall, was broken. Floors are so cold, you need to wear shoes to keep warm.

10/10
Exceptional
Sheila, 19 Mar 2022
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Clean hotel and friendly staff! Walking distance to tourist spots

10/10
Exceptional
Anarela, 27 Jan 2022
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Na

8/10
Excellent
Tuvi, 02 Dec 2021
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The hotel look nice. the inside parking is dirty

10/10
Exceptional
Ghaleb, 20 Nov 2021
expedia-logo-v2.pngTraveller

Very quite place in the center of the commercial East Jerusalem, I loved the Food, very rich breakfast.

10/10
Exceptional
Verified traveler, 28 May 2020
expedia-logo-v2.pngTraveller

Phenomenal service when we checked in. Great location. Great breakfast. I would 100% recommend this hotel and would stay there again. Very nice interior.

8/10
Excellent
Verified traveler, 09 Mar 2020
expedia-logo-v2.pngTraveller

Location was good, facility maintenance was poor. So called gym was horrible no machine was working. Other things in gym was not in good shape also, no heat either. Washroom was just okay. Bed sheet was torn from the side. This facility is good for the groups I guess. Breakfast was excellent.

8/10
Excellent
Verified traveler, 07 Mar 2020
expedia-logo-v2.pngTraveller

It was all very splendid. The gym unfortunately was full of equipment that was non functioning

10/10
Exceptional
Olena, 07 Mar 2020
expedia-logo-v2.pngTraveller

Great location,near Old City, walking distance. A lot of local shops, taxi services to Dead sea, etc. Clean rooms, great food and polite staff.

10/10
Exceptional
Daniel, 05 Mar 2020
expedia-logo-v2.pngTraveller

Renovated to a high standard several years ago. Now looks very slightly dated. Our room needs some attention around the bath with new shower screen and grouting required but this is finicky.

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