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Moon Palace Cancun - All-Inclusive
Carretera Cancun-Chetumal Km. 340, Cancun, Mexico, United Mexican States
Most Popular
Other
Carretera Cancun-Chetumal Km. 340, Cancun, Mexico, United Mexican States
Hotel Description
Located in Cancun, Moon Palace Cancun - All-Inclusive is by the ocean, a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort. This all-inclusive property is 9.9 mi (15.9 km) from Delfines Beach and 11 mi (17.8 km) from El Rey Ruins. Treat yourself to a stay in one of the 1334 guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Hotel policies
No cribs (infant beds) available
By ocean
EarthCheck
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Important information
You need to know
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
Special Instructions
This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. This property comprises 2 sections, Moon Palace Nizuc and Moon Palace Sunrise. Guestrooms are assigned in either section prior to check-in and guests will be notified of their room location upon arrival at the resort. Guests have access to facilities and services at both sections of the resort. Guests must show proof of child age at check-in. In the event the child's age differs from that in the booking reservation, the hotel may charge the difference in rate.
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- This property uses eco-friendly cleaning products
- Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Property Registration Number 005-007-000963/2025
Minimal age
18
Optional fees
- Airport shuttle fee: USD 26 per person (roundtrip)
- Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
German
Russian
Portuguese
English
French
Spanish
Amenities
Description
Carretera Cancun-Chetumal Km. 340, Cancun, Mexico, United Mexican States. See map
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Hotel Description
Located in Cancun, Moon Palace Cancun - All-Inclusive is by the ocean, a 4-minute drive from Moon Palace Golf Club and 14 minutes from Riviera Cancun Golf Resort. This all-inclusive property is 9.9 mi (15.9 km) from Delfines Beach and 11 mi (17.8 km) from El Rey Ruins. Treat yourself to a stay in one of the 1334 guestrooms, featuring indoor private hot tubs and Smart televisions. Your memory foam bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and multilingual staff. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Hotel policies
No cribs (infant beds) available
By ocean
EarthCheck
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets not allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety practices
- Cashless transactions are available
- Essential workers only - NO
You need to know
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.
- Up to 2 children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Cashless payment methods are available for all transactions.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- This property uses eco-friendly cleaning products
- Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, and window guards
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Property Registration Number 005-007-000963/2025
Minimal age
Optional fees
- Airport shuttle fee: USD 26 per person (roundtrip)
- Airport shuttle fee per child: USD 26 (roundtrip), (up to 17 years old)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
German
Russian
Portuguese
English
French
Spanish
Amenities
Highlights of your stay
Most Popular
Free WiFi
Parking available
Bar/Lounge
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Beach services
Smoking areas
Childcare
Banquet facilities
Accessible facilities
Other
Elevator
Hair salon
ATM/banking
Concierge services
Gift shops or newsstand
Shopping on site
Airport transportation (surcharge)
Coffee/tea in common areas
Hiking/biking trails nearby
Scuba diving nearby
Water skiing nearby
Laundry facilities
Television in common areas
Arcade/game room
Garden
Nightclub
Children's pool
Safe-deposit box at front desk
Multilingual staff
24-hour front desk
Porter/bellhop
Parasailing nearby
Full-service spa
Marina on site
Spa treatment room(s)
Steam room
Sauna
Wedding services
Designated smoking areas
Pool umbrellas
Airport transportation
Billiards or pool table
Number of restaurants - 16
Free reception
Golf course on site
Tennis on site
Waterslide
Number of outdoor pools - 7
Outdoor tennis courts - 2
Snack bar/deli
Turkish bath/Hammam
Fitness classes on site
Basketball on site
Golf driving range on site
Miniature golf on site
Golf lessons on site
Golfing on site
Kayaking on site
Pilates classes on site
Playground on site
Windsurfing on site
Yoga classes/instruction on site
Free self parking
Free valet parking
Number of bars/lounges - 11
Number of poolside bars - 1
Number of swim-up bars - 9
Number of coffee shops/cafes - 2
Beach umbrellas
Beach sun loungers
Pool sun loungers
Beach towels
Beach volleyball on site
Beach yoga on site
Boat tours nearby
Terrace
Babysitting or childcare (surcharge)
Children's club (free)
Supervised childcare/activities (free)
Karaoke
Games
Infant/toddler toys
Table tennis
Foosball
Water dispenser
Lockers available
Concerts/live shows
Evening entertainment
Pro shop
Clubhouse
Private picnics
Designer stores on site
Proposal/romance packages available
Banquet hall
Living plant wall
Eco-friendly cleaning products used
Uncovered parking
Uncovered parking
Golf cart
Outdoor entertainment area
Outdoor furniture
Children's games
Children's toys
Motor boating nearby
Fishing nearby
Health or beauty spa nearby
Personal motor watercraft nearby
Water sports equipment
Wheelchair accessible (may have limitations)
Free beach club on site
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible on-site restaurant
Handrails in stairways
Wheelchairs available on site
Bicycle parking available
Lifeguard on site
Well-lit path to entrance
Stair-free path to entrance
Organic food
Annual carbon offsets
Humane animal treatment
Locally-owned & organized tours & activities
Showcase for local artists
Sustainability/community reinvestment (10% revenue or more)
Guest education on local ecosystems and culture
Double-glazing on all windows
Locally-sourced food on site (80% or more)
Energy-saving switches
At least 80% of all lighting comes from LEDs
Comprehensive food waste policy
Vegan menu options available
Vegetarian menu options available
Comprehensive recycling policy
Water-efficient showers only
Water-efficient toilets only
Accessible shuttle
Accessible airport shuttle
Front entrance ramp
Elevator door width (inches) - 78
Elevator door width (centimeters) - 199
Stairwell handrail height (inches) - 24
Stairwell handrail height (centimeters) - 60