December Trip to CDMX

Great terrace room. Super spacious. Extremely helpful concierge who helped get us amazing dinner reservations each night. Great courtyard for sitting and loved the coffee shop on the ground floor. Overall cool vibes.

Excelente

Excelente hotel, muy buena ubicación, la habitaciones modernas, cómodas y lindas.

Housekeeping is way overwhelmed. One lady for so many rooms. I understand regulations are different in Mexico but for the amount paid per night, they should consider staffing housekeeping better. Sheets were clean but don’t expect much more than that. The food… well, the service was subpar. The food was subpar. The service by the male workers was fine, but the female hostess was no where near genuinely caring or considerate. The food was bland, over cooked and there was no variety. Truly had higher expectations. This was such a drag to wait for food and all you saw was the female hostess running a round like a chicken without its head. There was lack of transparency in regards to what was available and included until much later. The front desk was a 10/10. Concierge was meh .. had asked for information on a tour didn’t get any information until literally 12 plus hours after. And the email was a template! Anyhow, check out the hotel on same property- Andaz they seemed to have much better service and their food was great! Decided to pay extra given the lack of effort and taste. Good luck!

Very friendly staff, great concierge desk.

The property was beautiful & the service was excellent. The hotel was centrally located in Condesa to many restaurants & cafes. We mainly took Ubers to get to downtown & other parts of the city.

El parking me parece un robo, estuve dos dias y me cobraron 3 dias completos por una diferencia de 10 minutos... toda la buena experiencia del hotel se cayó por la experiencia del parking...

Not a luxury property

TLDR: I would not classify Mondrian as a five star hotel. If you’re looking for a luxury hotel, look elsewhere. We were excited to stay at Mondrian. However, the property fell far short of our expectations. Below is a summary of why Mondrian does not live up to five star standards: 1. Noise issues: Before our stay, we read some reviews of the property that stated noise is a challenge in the guest rooms. To prepare for this, we brought ear plugs with us on our trip. Unfortunately, we could hear music, guests other rooms, and doors slamming through our earplugs. Our balcony door had visible gaps, and our room was above the lobby/courtyard. Sleep was a challenge due to the noise. 2. General quality: The bed linens, the towels, and the room in general simply are not at a five star level. The towels are coarse, the bed sheets feel cheap, the finishes in the room were wearing, and the room/furnishings were simply not practical (e.g., tiny drawers not usable for clothes). 3. Amenities: the gym and the spa are not at par with other five star properties. The gym is at the neighboring Andaz hotel, and it is quite small, crowded, and much of the equipment does not work well. 4. Breakfast: The included breakfast was disappointing to say the least. If Mondrian didn’t bill itself as a five star hotel, I’d say it’s fine. But the quality of food and poor service is not what I would expect from a luxury hotel. All that said, the location of this property is fantastic, the bed was co

We did not know where to stay in the Condesa neighborhood of CDMX on short notice, but am very glad we happened upon this hotel. We traveled over the holidays and were happy to have a landing place that offered snacks and drinks and a meeting place. The room was great - very large, comfortable bed and great shower. When we visit CDMX again, we will choose this hotel for another stay.

Absolutely A MUST

Absolutely WONDERFUL. We were upgraded and couldn't have been happier for the service and the room. We bought presents for the front desk for Xmas. They were on point and there was no lag in service despite the bi holiday.

Great stay

Excellent service by the front desk staff! It is always very high standard. They were kind of enough to get back to me an item I had forgotten on my last stay.

Wonderful staff specially Mariel at the concierge and Eduardo at the front desk. Mariel helped us set up wonderful schedule and Eduardo was very helpful with our room.

Amazing property in the perfect location.

THE BEST STAFF. Katia and Eddie G just made us feel at home. My husband and I came back after having a great experience at this property 3 months ago and the staff remembered us and helped us with our reservation. They go above and beyond to make sure you have everything you need.

It was hospitable. In addition, the public transportation was easy to use. Respectful personnel and quiet nature of the hotel was peaceful.

Friendly staff, rooms very clean and spacious. Skybar bartender made excellent drinks and music was good. Breakfast included with room could use some work and staff more training we had to ask multiple times to bring us something for our meal that was not at buffet (milk for coffee, butter, salsa, etc).

Location is great. Good restaurants and great service.

Very nice property right in the heart of the city. Lots of eating options at walking distance and good shopping areas close by

Good but very cold room. No way to heat it.

Good hotel, but the room was really cold. I froze every time I stood up. Maybe the glasés weren’t sealed because I Also head noises. In the bathroom there was a mark of an insect, a crushed one, maybe a cockroach? The prize is high and get only 2 glasses of water as a courtesy.

El servicio del personal fue excelente. El servicio del Skybar no fue muy bueno, esperamos para que nos sentaran como 15 mins y estaba vacio el lugar. No senti una vibra muy familiar. Hotel es bueno para parejas pero no con hijos ya que no hay nada para ellos ni en los menus.

Excellent service

The concierge staff were amazing - helpful, friendly, and resourceful. The staff in the bars and restaurants also went out of their way to be gracious and accommodating. I will definitely stay here again on a return visit to the city.

Everything was good, but avoid free breakfast

Rooms were nice. Staff was excellent

Clean, quiet (even on the second floor). Checkout at noon. Can’t use stairs from lobby. No complimentary coffee in lobby. Only one coffee mug in room.

We overall loved the property and the staff! Turn down service was excellent nightly. The hotel is in a great area, walkable to the park and many restaurants and shops. Our main complaint would be the AC system. On the second to last night there they turned off the AC - it was heating only. We thought it was broken so my husband went down to ask for maintenance to come check on it as it was HOT in our room since we had a room facing the sun. Turns out they said the entire floor has to be on the same setting - EITHER hot OR cold and they had a guest request the heater. They offered to turn on the AC only for a couple of hours. I thought - well we are also a guest and we are HOT and paid xtra for an upgraded room… so turn it on! This is very strange to us, we have never heard of having an entire floor on a certain setting. The next two days our room was HOT as they only had the hot setting. This would’ve ruined our trip if it happened at the start of our trip, to be honest, but we endured it the last two days with the balcony door open. I would not stay at this hotel again simply for this reason alone. Worth paying more money somewhere you can control your own setting. The second negative experience was at the Skybar for breakfast. We had terrible service, we had to ask for things multiple times and were ignored most of our time there. Even though we had a complimentary breakfast, we never went back.

Great solid 4-4.5 star property with the best staff. Only things to know is to buffer shower door w a towel and else water all over bathroom, and that the rooms are small for a family of four, more European sized than American. If it was just us without kids would easily have paid $30 more a night for the larger room w king only. Again great helpful staff and include breakfast w your reservation it’s worth it! Thank you Mondrian!

Wonderful location and great hotel

Great hotel with great rates.

We loved this hotel. The room was impeccable and staff went above and beyond. Awesome location!!! Walkable to great restaurants and taco shops that were great!!!!!!

Staff is very polite

Great walkable location, property tends to attract a younger hipper crowd

Great front desk service.

Ever since I’ve stayed here I’ve never stay anywhere else anymore. The staff always remembers you even-though I do not stay constantly. The rooms are amazing and the hotel has an amazing upscale vibe. Cant wait to go back.

I loved this hotel, the gym is amazing and the room is clean and well appointed. The location is fantastic for anyone who wants to be in condesa.

Very cool hotel well located

Amazing stay, attentive and courteous staff

Lovely hotel in a safe area. Spacious rooms with great staff who helped with airport transfers and dinner reservations at hot spots! Highly recommend!

Great staff, room was comfy and quiet. English speaking staff. Wonderful time

Great location to be able to explore Condesa and Roma Norte. Loved the walking in this area. We didn’t spend much time on the property to review the restaurant and rooftop but everything looked great. It was a perfect landing spot and would consider staying there again for price and location. The linens were a bit scratchy but otherwise the beds were comfortable, shower water pressure also good.

The AC not working for 3 days, maintenance came twice to fix something in hat they messed up themselves. The back Wall falling apart, the Bathroom door wouldn’t open and somehow their staff overlooked that. Their showe Water heater does not work properly, and worst of all their Waitstaff provided poor service and they were ver much discriminatory. Another staff member almost ran over my wife with a luggage cart from not paying attention. I mentioned all of these issues at checkout and they offered nothing other than a “management will get back to you” and that was almost 2 weeks ago.

Amazing property in the heart of Roma/Condesa. The staff were amazing. I just booked my next stay there.

Wonderful Girls Trip!

All of the staff were super friendly and helpful. The rooms were super clean and comfortable. I would stay there again.

A great spot. The terrace area was fantastic during the F1 weekend. Rooms were nice. Fireworks were a bit loud but that’s what you have in Mexico before dia de la morte. Enjoyed the weekend

Room was pretty good, I would hesitate to call it 5 stars because wall paper was falling off the wall. Location was pretty nice, lots of dining options within walking distance. Its two hotels connected, the fitness center was in the other hotel and my key card did not work to let me in. I would recommend staying in the other hotel as they had some neat features like a gym, spa, and a dog bar if youre traveling with a pet.

Incredible hospitality and customer service that was very memorable.

Great stay. Breakfast was great. Staff was great. I recommend.

Great super friendly staff, excellent safe location near plenty of bar, restaurants and caffes , will definitely stay again

We had a great time at the Mondrian, appreciated the attentive concierge that made many wonderful recommendations and reservations for our group. The neighborhood as nice parks and sidewalk cafes with greenery all around.

Such a great experience! The staff is so amazing and friendly. We really appreciated them and our stay. Highly recommend!

F1 in Mexico City

Amazing

Would be happy to come back

The staff is very focused on making sure you have a pleasant stay. The rooms are very nice. The first room I had overlooked a dog park and after I got tired of the barking while trying to work they moved my room with no issues.

Loved it.

Clean, great service, location in Condesa/Roma, great rooftop bar for night time, fun lobby with shops and lots to do.

From arrival to departure, this property was incredible. I cannot say enough how great the staff was, especially Eduardo at the front desk.

Great experience overall. The location is fantastic as well..rooms are confortable and beutifully decorated. Amazing welcoming gesture from the experience team with a beautiful desert and a personalized writen note (nice touch). Our concierge (Lucero) was very cordial organizing our trip to teotihuacan. The check-in experience was fantastic as well. Our first dinner at the restaurant on the roof top was memorable. We will definitely be back soon. Small suggestion: room cleaning was inconsistence due to the automated lighting options. Many times we had to made the front desk aware our room was not cleaned as scheduled but they quickly send somebody to get the job done..

Great place great location

Just book it

Great time great staff

Perfecto

Clean, friendly people and beautiful art. Wonderful location

Excelente servicio todos muy amables y el hotel muy limpio y bonito.

Great staff, location, and overall quality of hotel room & amenities.

Adrian was very helpful.

The staff was lovely (especially the bellhop!)

Great hotel! Would stay again

This property was amazing , the staff was welcoming, the property itself amazing, the rooftop bar, easy access for my uber rides and the dining options in and out of the property where phenomenal, my new go to spot

Great place. But check in and check out process is so slow.

Could have better breakfast, great gym

The value you get staying in a 5 star hotel is unbeatable here. The hotel is really nice and new. The staff are extremely nice! I highly recommend to stay here and save money and seeing Condesa neighborhood

My WiFi did not work and I had to leave my room two different days to go elsewhere so I was able to work from my computer. The manager said he would give me a discounted rate but never did. He also said he would comp me a meal from the rooftop bar. I received the bill and he only discounted a third of the bill smh. Very unsatisfied with my experience there.

The property was located in a great area. We enjoyed walking around the neighborhood. The staff was very helpful and patient with our children. We look forward to coming back.

Great spot in Condesa, walkable to restaurants, short distance from airport, safe & friendly staff

The property was very clean and the staff was very attentive to your needs

overall, excellent facility and Staff. Maids are especially attentive. restaurants not being open upon arrival Monday night, left us a few options. Also, the bar area outside left us wet because of the umbrella situation Not shielding us from the rain.

Very good

very good experience

Todo estuvo excelente, muchas gracias!

I have been stayed during two day from 9/2 to 9/4. But, i still did not get back deposit. Thus, please hurry up.

great

Very nice accomodations

Nice hotel located in a nice neighborhood. I would stay there again.

Great service!

Staffing was excellent, plus hotel and areas where precious.

Hotel is very nice. Check in was smooth. Got a superior king room on the 5th floor. Very spacious, quiet, beds are very comfortable. Only found the breakfast selection to be limited, but not bad for a quick bite early am before your outing. I would definitively return.

Had a great experience staying. Friendly staff and!!

Stay Here!

Stay here!! The hotel and our room was spotless!! The entire staff was friendly and helpful. Our room requests were honored and the entire staff works hard to serve its customers. The property is beautiful and the Skybar is awesome. We will return here on our next visit to MXC!!

Overall a very nice hotel in a great location with good rooms. Service, while friendly, had some room for improvement. To note: -We had issues being able to lock our balcony upon check-in that was an overly complicated and time consuming process that in the end only required them giving us a key. -They only gave us 1 complimentary water bottle one day, and it was a process to get the one we were owed in the morning, which they gave us 2, then did not replenish the water at all that day because they said they gave us 2 more already, but we were still owed one and had to argue with them about it. We found this ridiculous and rubbed us the wrong way, especially considering we were in one of their most expensive rooms. Also, when we ran out of tissues, instead of providing another box they just shoved a few new ones into the empty box. They also didn't replenish the disposal coffee cups. -One night we tried for over an hour (maybe two) to get ice, which never came. It was kind of late, just before midnight upon first request, but seriously, how hard is it to furnish your guests a bucket of ice? Other than minor but annoying service issues the stay was very good, and I wouldn't not recommend it, but if we were to come back, we probably would try somewhere different.

Fantastic stay. Quick weekend trip was great! The check in process was smooth and the ladies at concierge were very helpful with my Hot Air Ballon process and taxi. The surroundings is safe and definitely clean, I was up at 4 in the morning and there were staff cleaning the front of the hotel!!

We loved this property and neighborhood! Great drinks at the downstairs bar and great Carjillos at the cute coffee shop. The neighborhood was soooo walkable and close to everywhere we wanted to visit. Would stay here again, and would recommend this hotel to anyone staying in Mexico City!

.

Nice staff

Staff was incredibly welcoming and accommodating from the moment I entered. Greating me by name was a small gesture with huge impact. In a time where airbnb's are becoming as expensive as hotels, I appreciate the impeccable service and warm experience. It made my first time in Mexico City that much more enjoyable. Whenever I return, I know where I'm going to stay.

Fantastic hotel with beautiful artwork everywhere. Plus the location is convenient for exploring Condesa. I loved it

The property was in excellent condition and we loved our stay. But what was over the top was how amicable everyone you spoke to was . From concierge, to servers, bus boys, even the lady who helped us clean our room went above and beyond to accommodate us in every way possible . We can’t wait to go back !

The property is beautiful and well maintained. The staff during our stay was friendly and courteous. I emailed them several times prior to my arrival to inquire about dinning and drinks options during our stay as we flew into CDMX to celebrate my husband’s birthday.Never received a response regarding my inquiry but received generic welcome emails. Not once during our stay was my husband acknowledge for his birthday which would have made the experience a little bit more personal. During our first day our room was not clean until 6pm which was very concerning as we were in-out of the room throughout the day which should have given them enough time to do it in the morning. Drinks in the terrace and food in the skybar were delicious. The Flower Shop coffee bar offers good coffee and pastries. Reserving UBER service in advance was very convenient for our early tour’s departure (they pick you up right in front of the hotel). Overall the hotel is in the great neighborhood of Condensa and is nearby everything we wanted to see and will stay there again.

Nice hotel near parks and historical sites. Worth a stay!

Staff was very kind. Rooms very nice and spacious. Only knock off (which was no one’s fault) there was a bad storm during our stay and led to a small leak in our room.

The street was very noisy at night, even at 2:00 am, I can hear people talking, car passing by and horn

Hotel was very accommodating with accepting an early check-in.

The staff are most accommodating and rooms are done with taste and high quality

Coming back soon.

The hotel room arrangement is excellent. They understand quality of comfort for their guests. Amenities were excellent.staff friendly and helpful.