Mission Hills Resort Shenzhen

8.6

Excellent

254 Guest reviews

8.6

Excellent

254 Verified Reviews

Read all reviews

Cleanliness9.0/10

Service8.8/10

Comfort9.0/10

Condition8.8/10

location7.6/10

Neighborhood8.0/10

Amenities8.4/10

They really shouldn’t be called a 5-star hotel. The staffs are nice and friendly but the service is not yet up to the international standard. I would have considered staying there again for work if they could improve their in-room service. Apparently all their restaurants shut down early and their in-room service is outside food delivery service, everything comes in plastic bags. Trust me you don’t see this in any 5-star hotel.

It's been a while since we last visited Mission Hills and it was such a nice surprise to find that there are just so many more things to do here now. The place is still beautiful and relaxing and the services remained professional and engaging as before. With a quick ride on the free shuttle bus we got to this new shopping complex, MH Mall. Man, it had everything there. So many dining options, including our favourite, Haidilao hotpot. We walked around the mall and found some interesting places that our kids will definitely enjoy - giant ice rink, bowling, trampoline park, amusement games and even indoor horseback riding. It's crazy. It's just not something you can find in a HK shopping mall. We bought some nice cold drinks and took our friend's recommendation and walked to the nearby ecology park to try out their go-kart. The track was not that big but just as fun and thrilling, even the wife enjoyed it. They also had an indoor skiing slope and ice slides as well as an aquarium, which have all just been opened in the past few years. We can only imagine how tiring we'll get if the kids were here with us. We took a stroll in the greenery that surrounds the entire Mission Hills at dusk. It's just nice to get away from the city and enjoy the sunset and the beauty of nature. It's now so easy to get here from HK with the MTR or high-speed rail. With the young ones being so active most of the time, weekend trips to Mission Hills may just become a regular thing for our household.

Very nice stay. The Hotel is perfect for family with young children. They takes care of children’s needs at every aspect. I would definitely come again.

The room is not clean. There are dead bugs in the bathtub, black mold on the airconditioner, the faucet leaks and the shower shoes are dirty! The tile is cracked in the bathroom.

Nice environment

We extended our stay

Paradise on Earth

This property is amazing! It is like visiting a golf museum! From the moment of arrival to the final check out, the staff attend to every possible detail. Tom Zhang, the concierge is exceptional with regards to his personal knowledge of the Resort! He is very accommodating and provided a personal tour upon my arrival! He should be awarded an award of excellence!

Relaxing in SZ

fantastic hotel. it's on a large campus so it would be nice if they could give you a walking tour or take you around in the golf cart to get you more familiar with the grounds. There is a golf course but I haven't seen it. It would be cool if they could do something to encourage use of it by the folks like me who aren't golfers but would try it out. I'm here in December so the water is too cold but the pool is fantastic; they have 2. There are several spots in the gardens for relaxing. The gym could use a make over but it's adequate. I paid $5 USD for a diet coke in the lounge! Yikes! Staff is nice and they are English speaking. They have a business center, was handy when i needed a printer; had to pay of course but it was useful. Free shuttle bus that can take you to the mall is very convenient!

Spectacular golf course views, pools, golf club and property

very good for family trip. remember to bring swimming hat!

Staff was nice. Shuffle bus service made everything very convenient. Husband and I have a good time there.

Mission Accomplished

Always a good experience

No bath robes, no plastic laundry bags in the room

Mission hills resort shenzen is a wonderful hotel with reasonable prices. They have 12 golf courses in the property and if youre a golfer this place is paradise. The rooms are huge with golf course views. I would like to thank maggie and her team for their hospitality. Would defenitely recommend this hotel

Would not go back.

Had a problem with the shower bracket on the first night and stopped at the front desk to ask them to fix it in the morning as I was not feeling very well. Had a bowl of soup and returned to the room....here is the maintenance man and the concierge in my bathroom at 9pm with the bracket all apart on the shower floor. They tell me he has to get a part and will fix it in the morning....they leave with water and dirty boot prints all over the shower and bathroom floor! The next morning I go down for breakfast around 7:30 and within 20 minutes I had the worst food poisoning I have had in years. Of course at 9am the maintenance man arrives with the concierge and manager to fix a $10 shower bracket! I actually passed out while they were working and was on the bed when the manager woke me up and tells me the maintenance man needs to use the electric drill....I told him no, why not change my room and then decided I had all of my things already unpacked and told him if they had an empty room, get the repair man to go over there and unscrew the bracket to replace mine and the he could spend all day fixing the cheap bracket. Boom, everything was OK and they all left. Unfortunately they left the bathroom like the night before with water and dirty shoe prints all over the shower floor and bathroom floor. Absolutely unacceptable.

Great golf, fantastic, huge, luxurious rooms.

Luxurious, large rooms ideal if traveling with toddlers. There are kids activities on site with plenty to keep them entertained. Large outdoor pool area and nice lounge bar. Only criticism is if you use a pram/stroller, it's not easy to get around inside the hotel facilities as too many stairs and a lack of access, although reception areas etc are all accessible. Shuttle service to local mall which has amazing facilities for toddlers with lots of good restaurants. The mall also has a lot of facilities for kids, bowling, gaming and amazing looking trampling sports facility. The golf shops on site are extensive, played World Cup Course which was nice but green were much slower than expected from a Championship course and it's a very forgiving layout. Disappointed with the standard of hire clubs for this level of resort.

Excellent Hotel would recommend to anyone!

Have stayed here numerous times and always left with a great feeling and wanting to come back! I couldn't find one negative comment to make. Fantastic Resort Hotel and amenities!

Nice hotel, good for family

Hotel room is clean and spacious. it's my second time here, have a lot t to do and eat at the MH mall nearby.

Very Nice Hotel, Exceptionally Helpful Staff

A very nice hotel with fantastic facilities. I received excellent help from all the staff there. Laura, Colin, Alan, & Tom & are the only names I remember, buy everyone working there, were all fantastic. I'm looking forward to getting back there.

Easy access

Quiet hotel in an old town, close to art museum. Easy and convenient shuttle bus to Hong Kong port

if it has a indoor swim pool that could be great.

Spacious room and nice hotel staff

Spacious room and nice hotel staff

The hotel room was super super super huge

Room was very surprisingly huge, with a living area, walk in wardrobe, 2 queen size bed sized bed with a huge bathroom with shower and tub. More than enough for one person, big for two. The whole resort is scenic and nice shuttles between the mission hills mall and mission hills dongguan. Don't play golf but definitely seems like a very popular course, being award winning and all. The resort should look forward to developing more offerings around the area though, for example transport to the main shenzhen city or more food choices and/or shopping.

Piecefullness in the middle of the noise.

It is really beatiful resort. Beatiful area and property. A great place.

Bad WiFi is the only comment that I have which is negative!

Strange place

Very strange experience... Overall it wasn't bad at all, but: no napkins and fruits in the room, no salt for bath (bath is big enough though), cold floor (carpet only around the bed), 3 lamps not working/blinking, cold food ordered from restaurant (delicious, but microwave oven in the room would be very appreciated) - all of these were far beyond our expectations about a hotel rated as a 5 star one. Still it was cheaper than a regular 5 star hotel. Kids summer camp located here is the last thing I'd like to have in my place of relaxing; and generally the place was a bit overcrowded. Doesn't it make sense to double the price and, what is most important, guests' feeling?

Great but bad internet

Good stay nice place but internet was very bad so if you need hi speed this will be an issue

Nice relaxing 3 days trip.

They upgraded us. Feel lucky.

Lovely Retreat in China

I enjoyed my stay at Mission Hills and found almost everything satisfactory. Rooms are clean and many of them have views of the golf course with balconies. My main complaint is room service. The menu is not as diverse as other well known hotel chains. After 10 days in China it is nice to come back after a long day working in factories and have a Western style dinner.

Great hotel excellent service

This is a very comfortable hotel with very friendly staff and excellent facilities if you intend to play golf book your golf package in advance as booking while you are there is very expensive. Apart from that I would recommend this hotel to anyone.

Transport arrangements, shuttle and taxi access really needs top be improved at the resort for guests without cars.Otherwise an excellent experience.

Nice and quiet to recuperate for a busy biz trip

Overall, the hotel is clean and nice. No mosquito or unpleasant pests like some resorts. The only problem for us is that we don't play golf. To get in and out of the resort, you need to arrange separate transportation.

NICE GETAWAY FROM THE CITY

Very nice hotel for family with young kids.lot of activities.however Pool Lifegard did not notice that my son was about to drown.should have more seats beside the pool.

One of our favorites!!

This is my 3rd time at this hotel and it never disappoint. Posh rooms, service is superb and my kids love the swimming pool. Last visit was almost two years ago and everything looks so different now. Previously it was just a golf resort but now, there's a new huge shopping mall which just opened. Also a Hard Rock hotel opposite the mall which is still under construction, look forward to visiting again nxt year when it's ready as we had so much fun in the one at Orlando. Hope this one brings us new Rock'n roll experience!

Only 35 minutes away from Shenzhen City centre

I used to stay in hotels @ downtown Shenzhen, thought it would take a while from airport to here, but 35mins was not bad at all, going straight into the resort after getting off highway, nothing compared to the pain of stucking in downtown Shenzhen traffic. The resort is huge and relaxing. They have my room upgraded to one with golf course view. Didn't get a chance to play their golf course but hit some balls at the driving range. The little restaurant - Patio right next to the driving range is pretty cool for a couple of beers with my buddies. I will for sure take my wife and kids with me next time for a real family vacation.

Great food and facilities

Seems like they are building a huge shopping mall outside the resort. Looks really nice, now my wife and kids know where to go... Heard there will be couple of new restaurants opening as well in the mall. Can't wait.. I know it's a bit distant from city but I guarantee there's no place in Shenzhen impresses you with such great environment. A eco sport park is opened on the other side of the resort, the securities were training patrol dogs in the afternoon, very interesting.

Good for golf but not for food

I'm sure if you like golf this is a good hotel, however if you don't it is very isolated. That would not bother me if the food was any good but it's not.

Dreamworld of luxury away from shenzhen

I felt like some oligarch in a gated dream world .Giant Luxury mansions were all around this hotel that even had a familyworld minimart. If you want to be in total luxury away from the busy Shenzhen and have 100% service this is the place to go.

Great hotel on beautiful golf courses.

Great hotel on beautiful golf courses. Golf is the primary reason to stay with 8 championship courses. Central location to my business visits. They need more and bettter restaraunts and many are being built now just outside the resort, but they won't be done for a while.

We can not stay any more only one night .We payed 12days. Because there is golf resort .So everywhere we eat smell of Agricultural. Orther things very good. Very kindness clean room .etc.

Home away from Home

What higher compliment can someone give than to say that Mission Hills is my home away from home. I travel to China frequently. Each visit has me spending a few days at "MH". It is there that I am greeted so wonderfully by the staff who have become my family, over the years. Granted, this is a 'Chinese Golf Resort and Spa" and guests may not find everyone speaking English to their satisfaction. However, if one speaks slowly and clearly, they will understand and if, for some reason, they do not - they will find someone who will. This is the largest golf resort in the world and what the Chu family and their staff have done is truly remarkable. Yes, it is expensive to play. It is expensive all over China to play golf. Of course, you can buy golf shoes and shirts at a fraction of the cost of those sold in the most extensive pro shop in the world. But this is a place to relax, rest, play golf on some very good courses and, if one chooses, have very nice spa treatments. The rooms are immaculate, large, comfortable, and luxurious. The Chinese food of the highest standard and quality and the Western food in the Mountain Cafe, certainly, more than acceptable. Again, this is a Chinese Private Club and satisfying the membership is of the utmost importance. If we, as foreigners, are patient, tolerant, and polite....Mission Hills will be an experience you will not forget......grw

Excellent service but restaurants so so

Very nice resort hotel w/excellent hotel services, staff are very nice & helpful, except restaurants food are so so. Room is very big & spacious, 4 ft twin beds are comfortable, nice balcony views ~ very impressed but bathing towels seem not that clean. 2 swimming pools are also good.

Business Turned Pleasure

Great place to stay now that it is remodeled. Though its far for some it is the best place to stay for business or golf if you are from the states.

great service

Inside comfortable, but far from everyday life. Golf courses design is great, only greens shpuld be faster.

Beautiful golf resort

I don't golf. I was in the area on business and this is an excellent hotel as a business base as well as for a golfing holiday. The service is good. The service in China is not up to Japanese or Thai standards, but is good nonetheless. The room are specious, new and clean.

Great room but that's about it

The problem with staying at a hotel with 5 stars is that you, of course, expect everything to be up to the standard of a 5 star hotel. Which, Mission Hills sadly isn't.  The good things first. The room is huge with an excellent bed. The shower is amazing and the bathtub is big and even fits a tall person. Everything in our room worked, execpt the fridge but that wasn't such a big deal for us. There's a big balcony and everything is very quiet. The aircon works well too. Upon checkout the staff was very helpful even though there was a slight issue with the bill.  But that's about it. We booked a shuttle bus from Hong Kong for 140 hkd each, which turned out to be a car and not a bus. Seating 6 people, they crammed 7 people in with the result that we had to sit pretty much on top of each other for one and a half hours. Not worthy of a 5 star hotel.  Checkin was troublesome, with the staff's English so poor it was hard to communicate. The staff mistakenly told us that we could go have breakfast when we checked in, during which we were presented with a bill, even though it was included in our room. Obviously they made a mistake which is fine, but the staff and managers handled things in an unpolite and rude manner and kept harrassing us during breakfast. On top of that the breakfast wasn't that great, the breakfast room was freezing cold (people were wearing jackets inside) and there was construction noise going on during the whole thing. Not worthy of a 5 star hotel.  The hotel manual said that there would be a pool, which turned out to be closed. It also said there would be a sauna and steam room, which it turned out you had to pay 50 rmb per person to enter. Things from the minibar were grossly overpriced and when we went to one of the hotel's restaurants for dinner we were presented with a charge of 10 rmb for hot water and 12 rmb for the tiniest bowl of peanuts that we didn't even order. I've lived in China for several years and seen all kinds of scams but never have I had to pay for hot water. Again not worthy of a 5 star hotel.  Overall we enjoyed the room but we felt stuck in a hotel far away from everything, with hugely inflated prices, staff that couldn't communicate in English and the feeling that you couldn't do anything without paying for it. 

Front Desk issues

Frustrating experience with the front desk. I was unsure if I needed 2 nights or 4. The front desk manager bullied (best description) into insisting the hotel was filling up fast and if I booked 2 nights I'd might get kicked out nights 3 and 4. 30 days in China up to that point and I just wanted some stability. It was clearly done to get 4 nights booked as the hotel was empty. Then, price was considerably cheaper on Expedia than booking w/ hotel direct (sorry Expedia- a factory booked the room for me direct - ORIGINALLY) So I opened my laptop and booked w/ Expedia while he watched. Told him the reservation would be coming soon, can I have my room key. He then gave me a room key for a room on the original booking ! Then they asked me to change rooms about an hour later (remember the place is empty- lots of room) Apparently the factory had booked me a better room than basic and through the cluster of the front desk I was sent to this room. All told- a miserable check in experience. My mood that day may have played a role, but I still felt the 4 nights was a bunk call and he could have easily left me in the room that apparently was better than the one I ended up with. In the end I stayed only 2 nights and paid for 4 !. It will be my last time staying here, and I've stayed many nights before. Unfortunate.

Elegance in China

Mission Hills is, perhaps, the best hotel-spa-golf resort, not only in China, but in the world. I was treated royally and in a facility whose rooms were larger than anywhere else, elegant, well-appointed, comfortable and relaxing. The inclusion of the buffet breakfast, in the rate, is a bonus. One can skip lunch after partaking of everything from congee to steak and potatoes. Anyone traveling to the Shenzhen area would be remiss to stay anywhere else.grw

Great Golf, Great Food and Relaxation!

Had a few days of business and a few days of leisure here. Everything was great and 5 Star by USA standards. Multiple courses designed by top PGA golfers. Very hot in the summer but worth the trip. Not much to do outside the resort, but hey I wasn't here to sightsee or shop. Just work and a little playtime. Will return next chance I get!

Enjoy

Sangat ennjoy menginap sabil golf

A very pleasant experience staying here. Staffs are all very friendly and helpful. We will definitely come back again.

非常適合家庭旅遊

酒店環境清優，就算正值暑假期間，人也不算多，且鄰近大型商場，北上渡假真的不錯

酒店本身比較舊，整體還可以，一家大細都不錯嘅旅遊。

酒店設施不錯，環境寧靜、優美。早餐的食品也有很多選擇。唯一不足之處，是園內的游泳池，又唾液在水面飄浮，這個不太衛生。

Good

服務很體貼，每個細節都講得好詳細。 Spa好舒服，值得一試！

房間也算很大，也不算太嘈吵。只是到觀瀾新城的接駁車有點疏落。

等車較長時間

等車比較耐需要等20分鐘才有車到商場(當天是星期六，日）

今次是第二次到來,酒店帶來我們驚喜,床上有精緻的天鵝佈置,亦附上親筆手寫賀卡！聖誕節日自助早餐不過不失,會再次光臨及推薦予朋友！

房間大而舒適，沖涼水力充足，服務到位，出入酒店可乘坐免費接駁巴士來往附近大商場，裡面吃喝玩樂樣樣有，適合2日1夜家庭遊玩。

酒店巴士班次太少

環境清雅優美，只是園庭中心的兩張吊床維護有點不足，床單有點兒陳舊感覺，如果連這都可以改善，一定滿分，職員的服務不錯。

安排旅遊巴方面超級差，明明架車得一個位就叫咗一家四口上車，中途比巴士司機趕咗落車。 應該是先點好人數再叫人上車係唔係每一次都係望到有空位就叫人上車

非常好 房間很大 交通方便 環境靚

有外國旅行感覺

交通不便，免費穿梭巴班次太梳，應該最少每10分鐘一班

沒有

酒店就有很多设施玩 如gym room 两个swimming pool 有spa，但价钱约400/h 人民币 非常多港人，内地人较少。 桌球、羽毛球、乒乓球都有，场地费见仁见智，40-60人民币/Hour 房间比较久，如果可以进行现代化装修，必定能再上一层楼。比较在意房间装修的人可能会选择酒店旁边的hard rock hotel。 酒店进出要坐接驳巴士（暑假加开班次致15min一班车，正常日子30min一班车） 旁边就是高尔夫球会，好像几千块钱也可以试玩高尔夫球，但就要求全身正式高尔夫球装备（酒店有高尔夫球用品店）

房間有大蜘蛛

身處酒店感覺很放鬆 真的像去了度假一樣

今次住高級尊尚套房，環境很好，有2房3床2厠，適合親子旅住，另值班經理小陶非常親切，有禮，亦不嫌麻煩詳細講解給我們知道附近遊玩，飲食的地方，下次仍會再來，會選3天2夜，因2天1夜好趕

職員coral 工作態度熱誠，細心講解酒店設施及周邊環境，還介紹散步路線給我們，酒店房間清潔、地方寬敞、窗外望高爾夫球場，景色一流，適合渡假，值得推介。

Very spacious and well equipped. Breakfast is also good with a wide variety of choices. The resort hotel is suitable for family with kids.

兒童遊戲室比較舊，房間不錯，早餐也不錯！ 另Shuttle bus往新城略為不足，從酒店去新城排隊坐過3次，但每一次也有其他人客是一人排隊，有車到時便七至十個人來上車，可以說是打尖，插隊，一班車只有19個位，20分鐘一班，還有酒店只是分站，排第五六個的人客也上不到車，以及對於守規則的人客來說是不公平 望酒店正視這問題

my kids loves this hotel very much, the environment is good and relax.