Old, tired, internet service so slow I could not work remote, waited for 40 mins for food then they forgot.. lift is the slowest, waiting continually, breakfast poor quality and limited. Pool is micro size and not that clean.

The facility was not what we expected according to the price we paid per night. Bathroom had a strange distribution and was a bit hard to move inside because the door was almost hitting the lavatory, matress was in a bad condition, AC was leaking inside the room and towels were not changed even though we ask them several times after 6 nights in the hotel. We reserved two rooms and unfortunately both were in the same condition.

They could improve their pillows… other than that it was amazing

Affordable

Well located excellent staff with some able to communicate in English and Spanish.

The hotel is very central the breakfast was very good and the staff very friendly and helpful. My only concern was the renovations taking place and not being informed when we checked in.. the location is amazing easy walking distance to Copacabana beach and all the sights

Staff and breakfast were great

Extremely short walk to beach Avenida Atlântica (1 block 1/2). Uber is so cheap to get around Rio but you can literally walk outside to find bars, restaurants and shops. Staff was helpful and pleasant.

We were placed in a terrible room. It was so bad that we did not want to stay there and go somewhere else. It was noisy with holes in the walls to the street, a very loud air conditioner and we did not sleep at all. The room was in very poor condition. The next day they placed us in a better room that had been upgraded with a better more quiet air conditioner. However our last night there we were awakened by noisy guests next door who disrupted our sleep for several hours. The pool was very dirty. There was a wonderful lady at the front desk who helped us very much. The breakfast was very good but could not get access to it until very late on our first morning there because of the huge crowds.

Great location but Poor Mgr & front desk

Location is central to everything. A block away from Cocopana beach and other major tourist spots. The hotel is okay, the pool is small and so are the rooms . Plus there was some plumbing concerns. Biggest turn off was hotel manager ( older brunette lady) , shorter bald head receptionist, and the older front desk receptionist with dirty blonde hair - completely rude and unprofessional. I notice they acted indifferent towards becuase I was American and of richer skintone. The older lady with the blonde hair was rude pushy and even charge me for breakfast when it was included in my reservation. The bartender in the pool area was rude aswell. Waited awhile to order a drink and barely acknowledged me. Poor hygiene and manners, cough directly in face without covering her mouth. She was coughing and sneezing while preparing people's drinks Not once did I her wash her hands. The only people who stood out to me was the hospitality manager, I believe she was over the restaurant area and I think her name was Allison. She was kind , gracious, always smiling- such a beautiful person. She made efforts to connect with everyone around her and was even helped to check me in. This lady went above and beyond . Another great employee there was Anthony, friendly, helpful and way more approachable than the rude staff I encountered.

So so Hotel...

Overall experience was Ok.... great location, good AC and good breakfast but that's about it. Room was kind of small, water dripping noise all night long, small pool, no towels for the pool, fridge wasnt working in the room, warm water in the room and bald headed guy at the front desk very rude.

bad experience

old and noisy hotel!!!

Property is very outdated. Rooms are poor insulated A/C was very noisy. There was no service whatsoever plain breakfast no bartending or cocktails available. There were no Beach/pools towels available throughout our stay everytime we asked.

Great / WiFi needs it’s no the best! Very slow

We had a wonderful time staying at the Mirasol for our first trip to Brazil and Rio! Thank you for everything!

Old style Copacabana hotel badly in need of renovation (apparently some floors have been but not where i stayed, which was tired, with things working/not working erratically). Cannot fault the staff though, who were excellent.

Maneger and employees unprofessional no nice rude the door card not working 6 times need to go down again to explain. The door is not open. Unacceptable. not happy at all.the housekeeper is very nice I like it that’s my point

Poor Apartment, I won’t call that hotel. Over priced for sure. Very old room… forget about the jacuzzi “ presidential room lol” Rate shouldn’t be over $70usd. Won’t recommend it

Would recommend to anyone traveling to Rio

Meanhearted people. No upgrades. Unkind. Will never come back.

Fine for a one night stay

The hotel was OK for our one night stopover but we're glad that we booked elsewhere for our main trip to Rio. Although the rooms are a very good size, the hotel feels dated - most notably the two old lifts servicing 18 floors (long wait). The location is good - close to the beach and metro. We were surprised to have to pay 20 BRL to store our bags for a couple of hours after check out.

Breakfast good,no water in pool, priority #1 elevator damaged,

They didn't honor my Expedia Gold benefits. Wifi was terrible, rooms were bare nothing, I would not recommend the hotel.

Great, shower, bed friendly workers and clean.

Great value for money, as the rooftop here is simply the greatest. Rooms are a good size and the hotel is clean all-around. Location is incredibly central to the tourism area, a quick stroll to the main Copacabana Beach among other attractions. Only one minor incidence of the hotel bar closing before it was supposed to - the front desk told me to buy drinks from the hotel's restaurant instead, then the hotel bar opened up again and wouldn't let me take the hotel restaurant's drinks to the roof.

Good place close to the beach , but not good stuff to fix toilet problems.

The room was disappointing. Service was meh. Room felt dirty. Bathroom toilet was unclean. Sand on floor. The list goes on unfortunately. Will never return or recommend. The roof was beautiful that was it

Leia este comentário antes de reservar: Tantos problemas com este hotel: Assim que cheguei ao hotel, o cofre não funcionou. Perguntei na recepção, eles disseram que não tinham ninguém para consertar e eu tive que esperar até amanhã, não sabia o que fazer com meu passaporte e dinheiro.. etc (você sabe que o Rio não é nada seguro) A chave da porta fabulosa não funcionou quase 11 vezes, estávamos no 11º andar e com apenas dois elevadores lentos, demorava muito para descer e pedir para consertar o cartão! Banheiros com pia e vaso sanitário não funcionando muito bem, toda vez que tínhamos um problema. A PIOR COISA, conversamos com a gerente sobre esses e tantos outros problemas, e ela só nos deu um SORRISO! É isso. Falei com o agente da Expedia e depois de quase uma semana, eles não receberam nenhuma resposta do hotel. REALMENTE NÃO RECOMENDO ESTE HOTEL A NINGUÉM! Please raad this review before booking: So many issues with this hotel: Once i got to the hotel, safety deposit box didn’t work. I asked the reception, they said they don’t have anyone to fix it and i had to wait till tomorrow, I didn’t know what to do with my passport and cash.. etc(you know Rio not safe at all) Fab doors key didn’t work for almost 11 times, we were at 11th floor and with only two slow elevators, tooks so much time time to go down and ask then to fix the card!! Sink bathrooms and toilet not working well, every time we had an issue The WORST THING, we talked to manager and Nothing happened!

Pros: Great Multi-level roof deck roof deck! Gym, steam sauna, pool and bar Convenient location. Near subway and the beach. Big room and bathroom. Bed and bad we ok. Cons: Staff was not very friendly. They just did their job and lacked professionalism and kindness. The hotel needs repairs and is in bad conditions in places. The worst thing were 2 really disguising stain covered, filthychairs in the room ,The only 2 chairs. I took pictures and showed them to reception. They sent 1 new chair but left the other 2. Obviously they were not going to clean them and the did not clean them. They just left them there for the rest of my. They so disgusting you would even want to touch them. Clearly management is poor there and you can see it in the staffs attitude, lack of helpfulness and lack cleanliness.

Tout était parfait

the room had cockroach

Great hotel in Copacabana

Mirasol hotel was great. Great location and helpful staff. The room was clean and everything worked properly.

An American in Rio

Pros: Great location ( close to beach) Good service 1) Rafael at front desk helped me alot 2) Moses at the breakfast gave excellent service and made me feel welcome 3) Great breakfast area 4) Excellent Shower and bathroom Cons: Lobby air conditioning is bad The Room is pretty ugly and old Pool is small Gym is small Internet in room is bad View from the pool is amazing Overall, good for a short stay

This hotel does not allow guests, which was very disappointing. They should make this known upfront before people book. I was not allowed to enter with my guests.

Lovely stay

We enjoyed a 4 night stay at this hotel at the beginning of our 3 week trip travelling around Brazil. The reception team were helpful and spoke good English providing us with help and advice on trips etc. The breakfast was the best we had during our holiday, buffet style but a little different every day with fresh fruit, cakes, juices, coffee and hot items like eggs and meat. The pool area was nice - clean, in the sun all day and enough loungers/chairs for guests while we were there. We ordered drinks from the bar and they were brought up to us. The rooms were basic but comfortable. Location was excellent, a few minutes walk to the beach and bars/restaurants.

Poor sound insulation Old uncomfortable mattresses and dirty Broken plugs Unpleasant lobby staff

Really liked the location, did not like having twin beds for me and my husband.

Need of an update

The room I stayed in was very small and dark. The pictures were better than real life. The hotel is in definite need of an update.

Close to the beach and nearby establishments. Very convenient

Ideal for Copacabana Beach

This hotel is a 5 minute walk from Copacabana Beach. There is a bountiful breakfast supplied as well. Overall the hotel is very comfortable and the staff are very friendly and will help out.

Nice hotel, excellent staff!

Staff went above and beyond to help me have a wonderful stay at Rio. Especially Marx at the reception was one of the most helpful people I have ever met! He deserves all the credit! Thank you Marx! Room was clean and nice, bathroom was stunning There was a major issue with the room, as it was not quite. At night I could hear the elevator machine noise which would go up until 2-3am when people used it. That was unpleasant as I needed to rest. Overall it is a great hotel to stay as far as you don't get the noisy rooms!

Friendly service, Close to the beach!

Very close to the beach, friendly service, excellent breakfast.

Everything its great. The employees are very friendly and excelente customer service skills.

Noise! No ac! No view.

The air conditioning didn’t work and everyone an elevated stopped on the flood or someone opened the door it woke me.

Great hotel, moments from the beach

My best friend and I recently returned from our 9 night stay at Mirasol. The hotel is great value for money - friendly and accommodating staff, good selection of food for breakfast, very clean in general with a lovely pool and sun terrace with views of the beach and the amazing Christ the Redeemer! The hotel is minutes from Copacabana beach and is surrounded by convenient stores, restaurants and other hotels. Also only a few minutes from a metro station. We stayed on the 1st floor in one of the newly renovated rooms which was very spacious. Initially, we were actually quite concerned to be staying on the 1st floor as we are two young girls in our 20s and had heard all the ‘dangers of Brazil’ but the floor is more like a 3rd floor as the reception and bar are on the 1st, restaurant on the 2nd and then rooms start on the 3rd. There is 24 hour reception and security outside with the doors of the hotel closed at night who only allow guests to enter the hotel. In general we found the country a lot safer than all of the horrors we read about - given that you stay vigilant, don’t wave your phone or jewellery around and don’t walk around late at night or go into ‘no go roads’ then you should be absolutely fine. I would definitely recommend walking to Ipanema beachor Leblon beach (around 15/20 minute walk from Copacabana Beach) as we found it a lot cleaner, less crowded and more beautiful. I will definitely be returning to Brazil in the future and would happily stay at Mirasol again.

Great breakfast, decent hotel

Hotel was decent. Arrived before check-in time. Hotel held our luggage for us in secured room. It seemed that the hotel did a lot to make sure guests were safe. The lobby was large and cold if you sat in it for too long. The pool area was nice. The pool is on the smaller side. There is a workout center on the roof near the pool with lounging space on the roof. The elevators were slow and didn't go all the way to the pool area. You had to get off on one floor and take a flight of stairs up to the pool area. The room layout was weird to me. I didn't care for the small hallway with counter space right next to the entry door. No luggage racks. The bathroom was large, however I could hear everything my neighbors did next to me and above me. The ceiling in the bathroom was also quite strange. I didn't care for the towel rack inside the shower. The breakfast here was the best breakfast I had in all the hotels I stayed at in Brazil. I felt it had the most selection and was presented very well. The food was fabulous. It's a bit of a busy street, so a little crazy getting into and out of cars here. Staff was nice, but not particularly friendly. Quite a few restaurants within walking distance of the hotel. Area felt safe enough. Couple of blocks from the beach. I didn't have a very good view out of the window. Wi-Fi was ok.

Good hotel close to beach, great reception staff

Superb location just 3min from Copacabana beach. Reception staff simply outstanding and with great English skills! Breakfast was very good. The room is a bit outdated and the AC is extremely noisy (it's impossible to sleep with AC on). In the corridors, evelators and all premisses of the hotel (other than the reception hall and the breakfast room) there is no AC so you will feel sweaty once you leave your room.

RIO 4 nights

Nice 4 nights with friends

Very good hotel w/excellent(free breakfast)pool w/beautiful view and very kind,sweet and friendly staff!!!I will definitely return!

Great location

Good Hotel close to Copacabana Beach

Great Hotel very close to the famous Copacabana Beach in Rio. Just a short walking distance to beach. Staff very helpful and friendly. Rooms nice and clean, restaurant had good meals including a very nice buffet breakfast. Close to shopping and Rios attractions. Would recommend staying here

for the price, can have better hotel

I I thought it was better.

the rooftop lounge and view is incredible

amazing rooftop area, rooms are basic but clean, great breakfast, two blocks from the beach

This hotel was amazing!! We really enjoyed how close to the beach they are located, but far enough to restaurants and bars outside of the beach strip. The team was incredibly nice and responsive. They have great recommendations on where to go for food, music, beaches, art, etc. I will definitely recommend this location.

Convenient and clean hotel

Good value hotel with easy access to Copacabana beach and transport.

The breakfast buffet has a good variety and is fresh. The breakfast room is comfortable and with natural light. They allowed our additional family members (who stayed in a different hotel) to join the breakfast for 60 Reais.

Nice and convenice hotel

Very nice breakfast buffet and close to a beach and sugar lofu. Also it is easy to take a van to crystal deem.

Good Location but was not value for money

I expected a better quality hotel for what we paid for. It was ok, location is ok, but you still need to watch yourself. The air-conditioning in our room was very noisy and kept us up, The pool is on the roof and is not very functional and was not maintained. It would be ok if we paid 75% less for what we got.

Elevator was broken so it was easier to catch a cab in the streets than an available elevator. Room wasn't properly clean; there were dirty plates outside the room for 2 days.

Overall a good choice

Stayed 2 nights. Good staff. Rooms are a little dated, not much space around the bed. Old style air-conditioning, very noisy. Laundry takes 48hrs and is incredibly expensive. Launderette around the corner is cheaper and they'll do it for you same day :) Good Breakfast buffet Good Location for Copacabana beach and areas. Organised Favela tour and full day tour with a driver. Competitive priced. Fixed price taxi to airport available - good price! Would be nice if they organised airport pickup!

Nice low-key and friendly hotel.

Nice small hotel in a side street steps away from Copacabana Beach. Staff is friendly and service is excellent. Breakfast was plentiful with many choices and great coffee.

OK hotel

Good hotel. Convenient location 2 blocks from the beach. My room wasn't very big but bed was ok and bathroom was big and clean. Breakfast is abundant.

Great experience at Mirasol hotel

Wonderful hotel in a wonderful location. We loved everything except the A/C in our room which wasn't cool enough. Lovely breakfast every morning. Friendly staff, especially Anna Paula at the Reception desk and Beata!!! Both ladies made our stay extra special. Great tours offered at the hotel, we bought 3 and everything was just wonderful.

Good location and service

Stayed for just one night at the hotel during a business trip to Brazil. The hotel is well located, close to restaurants and shops. The hotel staff are great. Hotel facilities are good but could do with upgrading.

Location of hotel o.k. Near beach, bus and metro.

No wifi on my floor which was terrible. ( my friend in the room nextdoor could not get online either) . Could not use my tablet to get online. After they sent someone the next day ( the day after I complained ) I had wifi for 5 minutes. After that nothing........ 2 pc's In the lobby. One did not function ( think it had a virus ), other one was busy every time I wanted to use it, so I gave up. Do think 3 days without wifi is a no go. Breakfast, room o.k..

Rio is beautiful

Pool was out of service- but it is winter time here in Rio, they will have it ready by August 2015.

Nice week in Copacabana

Nice hotel for the price. Convenient location to beach and other attractions, didn't have bartender at pool when I went to rooftop, but was nice pool.

Great location

I have stayed at Mirasol around 20 times over the last 15 Years. I was pleased to see many new upgrades over the last two years. Great staff, I've never had a problem at this Hotel. It is always my first choice when I need a Hotel in Rio.

Nice hotel for a good price

The hotel is OK. I found a good deal at last moment. It is just two blocks away from the beach (Copacabana Beach) and from the metro station. The room and bed were comfortable. I had free wifi and breakfast was included. The staff was good and helpful. Even though they don't speak English very well or Spanish, only one of them speak the English/Spanish fluently, they were helpful telling me and my friend were to find places to eat, buy some traveler stuffs and how to get to the places. Stay was very pleasant.

Good stay

The staff speaks English and is very good with storing luggage. The breakfast was very good. The tv channels had problems with volume control. The shower was super powerful!!! It's like a power washer. The view from the roof was wonderful too. Two blocks from the beach.

Nice hotel, with some maintenance problems

There were two problems: in the evening, when I was taking shower, water stopped running, and then re-appeared later as brownish liquid, with plenty of rust-- apparently some plumbing was done. The room was fine but the a/c was old and noisy.

Excellent stay in Copacabana!!!

It was an amazing hotel. We requested an early check-in and was accommodated. The room was perfect, clean and comfortable beds. The wifi service was extremely important to us and the service was excellent. The breakfast was delish with lots of varieties. They had a roof top pool with an amazing view of the city and the mountain. I will definetly stay here again.

room

Very nice hotel, helpful staff and good service. Room was slightly vintage, but the small pool on roof was fun. One block from the beach and close to tourist sites. I recommend it.

Not quite the Palace

The hotel is "fair" by all standards. The only exception is the fact that it is one block from the Copacabana beach. No one will ever mistake it for the Copacabana Palace, but if your budget is limited and don't mind a seedier place, it may offer you a value.

Amooo nota mil

Eu amo estar no Mirrasol

Barato que saiu caro

Check-in na parte da tarde foi excelente. A recepção da parte da manhã é pessima. Principalmente o Rodrigo, foi arrogante comigo. Ficamos no quarto 906, a cama não tinha nenhuma capa de colchão para usar antes do lençol que dormimos, era um lençol que nao cabia na cama, mesmo apos a arrumação, não tinha lençol para o tamanho da cama e ja ficava em contato com o colchão, horrível. Travesseiros finos e péssimos, os berços que colocaram para minhas filhas bebes de 9 meses, eram velhos, sujos e os colchoes tbm nao seguiam um padrao, um era mais grosso e outro mais fino e tbm nao arrumaram direito. A TV quase nao tem canal funcionando, bem pouca variedade. O ar condicionado do quarto tbm sem funcionar, semente ventilando e a temperatura no controle 19 e no ar 27, ridículo. Apenas o café da manhã que é bom e a localização do hotel. Funcionaria Eduarda da piscina, Rafael do café, restaurante, mateus da manutenção, os meninos manobristas sao excelentes. Enfim o barato que saiu caro, eu não volto mais.

Barato que sai caro.

Check-in na parte da tarde foi excelente. A recepção da parte da manhã é pessima. Principalmente o Rodrigo, foi arrogante comigo. Ficamos no quarto 906, a cama não tinha nenhuma capa de colchão para usar antes do lençol que dormimos, era um lençol que nao cabia na cama, mesmo apos a arrumação, não tinha lençol para o tamanho da cama e ja ficava em contato com o colchão, horrível. Travesseiros finos e péssimos, os berços que colocaram para minhas filhas bebes de 9 meses, eram velhos, sujos e os colchoes tbm nao seguiam um padrao, um era mais grosso e outro mais fino e tbm nao arrumaram direito. A TV quase nao tem canal funcionando, bem pouca variedade. O ar condicionado do quarto tbm sem funcionar, semente ventilando e a temperatura no controle 19 e no ar 27, ridículo. Apenas o café da manhã que é bom e a localização do hotel. Funcionaria Eduarda da piscina, Rafael do café, restaurante, mateus da manutenção, os meninos manobristas sao excelentes. Enfim o barato que saiu caro, eu não volto mais.

Noisy rooms, good breakfast!

Veldig bråkete gate, og sykt støynivå inne på rommet. Masse uteliggere på fortauet som gjorde at jeg følte meg utrygg når jeg reiste alene. Få solstoler (bare 3 stk) på taket ved bassenget - som alltid var opptatt. Nydelig frokost med deilig frisk frukt, kaker, egg, ferskpresset juice.

Mirasol vale a estadia

Estava para um evento. Hotel oferece boas comodidades e se encontra em reforma, o que parece que irá melhorar ainda mais

Cobro no justo

Buen día, en general el hotel bien, desayuno bien. No me parece justo que cobren por guardar equipaje de los huéspedes solo por tener que esperar hasta la hora del check in, ahora el vuelo llega muy temprano y el de regreso también es muy temprano por lo que el último día no puedo tomar el desayuno, pero tampoco lo compensan el día que llegó a registrarme temprano, por lo contrario me cobran 20 reales por guardar mi equipaje.

5 Estrelas

Excelente estadia! Staff muito atencioso. 5 estrelas. Voltaremos.

Excelente

Excelente! Um café da manhã farto e atendimento excepcional! Cama confortável e quarto limpo! Ar condicionado funcionando perfeitamente! Amei melhor custo benefício!

Chateada em ter escolhido o Mirasol

Fiz uma reserva em um quarto para tres pessoas, a reserva ficou errada, tive que pagar para a terceira pessoa a parte, e ainda colocoram em um quarto com apenas uma cama de casal, sendo que minha reserva era para tres camas de solteiro.

Podría mejora la atención del personal de recepción

Hotel não se qualifica como 4 estrelas

Hotel com instalações antigas, barulhento por estar em obras, muito inseguro. Equipe educada e de qualidade.

Férias

Hotel incrível, bem localizado, café da manhã maravilhoso, voltarei com certeza

Razoável

Eu me hospedava muito no Mirasol até 2015 (mais ou menos) e adorava, porém essa experiência foi bem desfavorável, o meu quarto estava com cheiro de mofo e um barulho de furadeira bem alto, como eu estava com enxaqueca a recepção gentilmente me trocou de quarto por um nitidamente melhor, parecia recem reformado, mas as portas pretas estavam toda riscadas de branco e o barulho de obra, que segundo a recepção ficaria até as 17:00 só parou as 19:00. Eu tinha exatamente essas 2 horas para descansar até meu compromisso e não pude.

Ótimo atendimento

Excelente atendimento de todos os funcionários. Boa localização. Café da manhã bom, completo, embora repetitivo. Ar condicionado barulhento. Roupas de cama e banho deixam a desejar. Em alguns momentos o elevador demora muito para chegar. Quarto com bom espaço. Chuveiro muito bom. Excelente custo-benefício para a região.

Bem mediano, fala que é 4 estrelas, mas passa longe disso, fora que o recepcionista da noite/madrugada é completamente um "mala", pra não falar uma palavra pior.

Quarto grande e confortável. Hotel com academia e piscina. Localização excelente!

Não ficaria novamente

Bons funcionários, porém o quarto estava com mal cheiro e o chuveiro não funcionava direito (muito quente ou muito frio) . O anúncio fala que tem estacionamento, mas não tem. O café da manha é bom.

O hotel é muito bom, banheiro grande com uma ótima banheira, sauna (que não usamos) , pertinho da praia e tudo o que a precisa tem por perto. Mas, peca no serviço. Reservei um quarto com 3 camas de solteiro, e nos colocaram em um para duas. Pedi para que providenciassem a troca e o atendente disse que colocaria uma cama extra e separaria a quem, ok. fomos dar uma volta. Chegamos depois das 18h00 e estava tudo do mesmo jeito.

Ficamos no quarto 506 na janela tinha todos os motores do ar condicionados acho que uns 10 essa era nossa vista, a respeito do chuveiro ou o banho era super quente ou super frio, o hotel esta em reforma não tivemos sorte de pegar um quarto já reformado, a respeito da piscina os azulejos estavam soltando, atendimento bom e café da manhã bom.

Que hotel incrível

Ótima localização, café da manhã incrível e atendimento nota 10. Recomendo e espero voltar em breve.

Na primeira diária nós colocaram em uma acomodação muito apertada, mal iluminada, com vaso sanitário solto, palheta do ar condicionado com defeito. Após diálogo com uma funcionária da recepção houve a troca da acomodação no dia seguinte para uma mais espaçosa, com boa iluminação, porém por ser área de praia deveria ter local pra secar roupa de banho.

La ubicación, buenísima

No cumplió con lo pagado

Excelente

Terrível meu quarto alagou, profissionais completamente despreparados