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Hotel Description
Located in Kuala Lumpur (Golden Triangle), Mercu Summer Suite KLCC at Penguin Homes is within a 5-minute drive of Petronas Twin Towers and Pavilion Kuala Lumpur. This hotel is 1 mi (1.6 km) from Kuala Lumpur Tower and 1.2 mi (1.9 km) from KLCC Park. Make yourself at home in one of the 20 air-conditioned rooms featuring kitchenettes with refrigerators and stovetops. Complimentary wireless internet access is available to keep you connected. Conveniences include microwaves and irons/ironing boards, and housekeeping is provided weekly. Featured amenities include express check-out, multilingual staff, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and self parking (subject to charges) is available onsite.
Hotel policies
No rollaway/extra beds available
No cribs (infant beds) available
Property confirms they are implementing enhanced cleaning measures
Professional property host/manager
Pets not allowed
Service animals not allowed
Cleaning and safety practices
- Property follows regional sanitization guidelines Safe & Clean (Malaysia)
- Property is cleaned with disinfectant
- Staff wears personal protective equipment
- Guests are provided with free hand sanitizer
- Social distancing measures are in place
- Staff temperature checks are conducted regularly
- Temperature checks are available to guests
- Bed sheets and towels are washed at a temperature of at least 60°C/140°F
- Commonly-touched surfaces are cleaned with disinfectant
- Property confirms they are implementing guest safety measures
- Masks are compulsory at the property
Important information
Property Alerts
You'll be asked to pay the following charges at the property:
- Cleaning fee: MYR 50 per accommodation, per stay
- A damage deposit of MYR 200 will be collected before check-in.
- Deposit is payable by bank transfer and is due within 24 hours of booking the reservation.
We have included all charges provided to us by the property.
You need to know
- Only registered guests are allowed in the guestrooms.
- No pets and no service animals are allowed at this property.
Special Instructions
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and mobile payments; cash is not accepted
- Mobile payment options include: Touch 'n Go eWallet
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Optional fees
- Airport shuttle fee: MYR 120 per vehicle (one way)
- Covered self parking fee: MYR 20 per night
- Early check-in fee: MYR 15 (subject to availability)
- Late check-in fee: MYR 10 for check-in between 11:30 PM and 7:00 AM
- Late check-out fee: MYR 15 (subject to availability)
- Bed sheets fee: MYR 50 per bed, per stay (or guests may bring their own)
- Credit card charges are subject to a surcharge of 4 percent
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Spoken Language
Malay
English
Chinese (Mandarin)
Amenities
Most Popular
Parking available
Airport transfers
Dining services
Concierge
Gym
Non-smoking
Other
Elevator
Hair salon
Airport transportation (surcharge)
Safe-deposit box at front desk
Multilingual staff
Express check-out
Grocery/convenience store
Number of restaurants - 1
Number of outdoor pools - 1
Self parking (surcharge)
Number of coffee shops/cafes - 1
Pool sun loungers
Covered parking
Wheelchair accessible – no
Hotel reviews
Traveller
Travellerwas not like the photos, old furniture, smelly apartment, lot of cockroaches and insects in the room
TravellerWhen I came into the room, I was really satisfied with the condition of the room. Then, when I took out the pot from the drawer, it became a nightmare because of cockroach... After then, I could see many cockroaches everywhere and everytime... And inside microwave was really dirty even I heard everything is ready for you before C/I! And room cleaning! I paid for 50 RM for it but when I came back, I couldn't find any difference. They just did empty the trashbin only...
Traveller3 stars
At first the access card can only pass one person and another person need to wait for next turn using one access card. Second, the tv remote is not function. Next, it is good to have washing machine inside but there is no laundry soap and dryer.
TravellerIt was fine
TravellerPerfect😉
TravellerCharging RM40 for cleaning fees whereas the place is not clean at all. There are hair on the drain, the toilet bowl cover is dusty and there are roaches running around kitchen area. WiFi is not working at all. Complaint to the PIC and no response from her.
TravellerNice view but
- during check in need to standy by minimum rm 200 for the deposit and rm 30 for cleaning fee - already informed the staff that we need the towel. He mentioned that he will provide the towel and is still in the laundry. Waited till check out didn’t received any towel - springy bed, kinda hurt my back - need to buy own soap since they only provide shampoo, toothbrush and toothpaste - informed staff to checkout early but they just ignore and need to come back just to check out and get your deposit back - overall 3/5 since i just like the swimming pool and the view from the room.
TravellerNice location with poor cleanliness
Overall average feeling. Kitchen sink was not even cleaned. Overall cleanliness is poor.
TravellerNot recommend to stay here ! No Free parking but it mentioned have free parking ! Extra charges for cleaning fee once check in ~ Did not mention cleary while booking! Have to read well the policy before you make booking. Dirty in room, air- con will off itself ! Bad felt.
TravellerGood
TravellerNice place to stay and have a view of menara Kuala Lumpur
Travellergood
good
TravellerNice suite overall. Mattress was a bit springy for me but my other guest liked it. Clean hotel but some ant type bugs crawling around food counters. They got into our bread so don’t leave anything out. Location was great close to everything. Pool was ok. Lower level and didn’t have any chairs for seating which was annoying. Overall I’d give it 4/5
TravellerFantastic Location
Fantastic location, 15 Minutes walking distance to KLCC, 5 minutes walking distance to Quill City Mall, near public transport which is Monorail (can change different public transport to go other shopping malls, Pavilions, Midvalley and One Utama. O-Bike is nearby, can rent and ride bicycle go anywhere you like. The room is clean and comfy, the facilities of the apartment are great especially the pool area which is so amazing. Staffs are friendly too. Highly recommend.
TravellerConvenient but very basic
Great location, within walking distance of KLCC, Bukit Nanas monorail station and MATIC. Checking in and out was a hassle trying to contact owners to let you in and return keys and security passes. Apartment was self contained, mostly clean and very basically furnished by IKEA. Lacking some basic necessities like dish washing liquid, tea towel, and plug for the sink making it difficult to wash the dishes you use. Television only tuned in to Malaysian stations making it pointless if you can't understand the local language! Apartment quite noisy with traffic noise and local mosques in the morning. Swimming pool was ok, a bit cloudy with very little seating.
TravellerNo parking provided.
I was used my money to pay parking. No parking provided. Rm 27. Plus room rate... expansive.
Travellerfamily of four on tour
We had major problems when checking in but these were due to hotels.com not the suite owner. We were relocated to another suite in a different building for one night which was very inconvenient, but when we finally did get to the mercu suite we were very happy with the quality and comfort of the suite.
TravellerTerrible terrible terrible suite experience
The springs of the mattress will hurt your back. The sofa is dirty and old. The pan is not suit for the cooker. The tableware is too less. The TV is analog. The price is almost same with Vortex Suite Residence, but the quality difference is huge.
TravellerNice clean place, close to everything. Only problem was no house keeping
CRYPTO-FRIENDLY BOOKINGS
Your money’s good here.
Good
All is good